Super convenient and well worth the price. The only thing is- download your maps before they pick…read moreyou up!! The cell service in town was spotty and then non existent at the drop off point so I didn't have the maps loaded. Then the trail makers were mostly gone, so I had to take guesses on some of the trails back. There's no phone service, so you have to download the maps to your phone! But the first trail was a great single track descent through the desert hills and cactus. I had a quick stop at the bottom for photos and then on to Cactus Slalom trail, bobbed and weaved through that and then took a right at Hurl and then couldn't find the correct trail back and almost missed my pick up time. That's mostly on me for not having maps to ride in the desert when it's 95 degrees. If you can, go early. The sun can be relentless and there's NO shade. Take more water than you think you need. The bike held up great and ate up the terrain with zero complaints. A great match for the trails. The scenery is astounding and unique. The pick up and drop of is amazingly easy and convenient! So glad i chose them and would happily do it again.

Super cool activity outside of the strip. Beautiful Nevada scenery just 35 minutes out from the…read morehotels. And they do pickup and drop off with all the equipment you need. Best part was our guide Rafael who went above and beyond. Checked on the riders quickly when someone fell (no injuries), carried extra water for us, and had a fantastic attitude and vibe the whole time. And then stopped at a gas station after the trip just to get us cold gatorades. We did cottonwood - Latenight trailhead. About 3 hours, barely difficult if you're out of shape but super fun otherwise! Highly recommend for something active with great views and a unique experience.

The owner Eric is outstanding Very approachable and down-to-earth, and Anthony is a terrific…read moreindividual that does outstanding work when it comes to servicing your bikes repairs and sales. It's a great place to purchase your E bike.

My wife and I stopped by unannounced this past Sunday. We were a bit hesitant at first because of…read morethe Fremont St. location, but it's actually a few blocks outside the main touristy area -- and we even found parking right out front, which was a pleasant surprise. We came in to check the size of an Aventon Aventure 2 for my wife. Her birthday is coming up, and this was one of the big-ticket items on her list. Right as we walked in, we were greeted by Eric (the owner), who was helping another customer with their bike. Eric had sold his last in-stock Aventure 2 the day before, but he had several other Aventon models available for us to look at and test ride. My wife had ridden an e-bike before, but it was my first time -- and wow, what a blast! After talking with Eric more about all things e-bikes, he gave us a quote, emailed it to us, and let us know that if we decided to move forward, we could simply place the order straight from the email. He said he could have the bikes in about a week, which worked perfectly for us -- and we ended up placing the order. He also offers a 90-day or 100-mile trial period for any e-bike he sells, where if you're not happy, he'll gladly refund you or let you put the funds toward another bike. Now we wait... and we're super excited!

don't come here. john is gone and the new guy doesn't know anything, he can't put on a new cog, nor…read moretake one off with a chain whip, he doesn't care enough check if the parts he's grabbing you fit, he doesnt know how to do cranksets and he will just say come back the next day he works this is the third time its been a problem, if you're not gonna let us use tools then get someone that can, this is unacceptable. BRO SOLD ME A FUCKING 9 speed chain For a SINGLE SPEED

1:03 Monday April 12 Currently out of town came here to get a crank arm because mine fell off the…read moredude in here obviously didn't know what he was doing in the place he clearly stated I don't know how to do it then I can but just not today etc with other excuses so we ask if he had the tool he said maybe but I don't know how to remove the part just a bunch of excuses poor service and wouldn't recommend this spot to Anyone .... 30 sec of his time which he couldn't give. we are now at low Ryder bikes and they are helping us right away without any issues .....

I bought a new e-Bike for my son that needed to be assembled and needed an upgrade installed. The…read moreupgrade is new, and they had not installed one before; they took the time to work with the manufacturer to make sure it was done correctly. They kept me informed throughout the process and helped me set up the app when I picked it up. My son is blown away and I couldn't be more happy with the service I received from Joe and his team. They went above and beyond to make sure I had a great experience. I won't go anywhere else if I ever need work done or an upgrade performed.

We have been doing business with WheelZen for a while now. We've seen them grow their space a bit,…read moreput up with delays and excuses. Today ended our Business relationship. As we tried to explain to the Employee what the problem with our scooter is, he noticed a broken piece and said we must have broken it! We never said we're bringing it in for that! We are how ever bringing it back for a throttle related problem and you did just replace the throttle! The Employee was so defensive, he NEVER ASKED FOR OUR NAME OR PHONE NUMER! Why is this important? It's important to see the SEVERAL HUNDREDS OF DOLLARS we've spent at this store! By the way, the OWNER was there and walked past us three times!

Nothing brings you face to face with mortality than seeing your young children and wonder how long…read moreyou'll be around to see them graduate or marry. With our son being baptized last weekend, followed by 'real talk' with your medical specialist about the consequences of poor decisions, buffets and late nights all catching up after years of sedentary lifestyle, something needed to change. So I got a bike. The last time I used a bike regularly was in the 80's where my Tuffy took me miles away from home. And the desperate race to get home before dark and my father's whupping. I did my usual research, comparing and investigating different brands, different styles of bikes and their uses. I already had my heart set on a cyclocross or gravel bike. My buddy Gruber had a Surly that he rode 22 miles both ways to work in the dead of a Chicago winter from our apartment downtown. That sold me on the practical use of a bike that could take it under adverse conditions. I had actually looked for the right bike since. But I couldn't part ways with $3-5k on a Specialized or Trek. That was an expense I usually spared for firearms - truth talk. After my doctors appointment I made a call to the one closest to home. Giant on Blue Diamond. Spoke with Hanna and told her what I was looking for. She mentioned a couple of different models that fit the bill but what caught my attention was that one model was nearly $550 off the full price but it was the last model on the show floor. I gave it 2 weeks. And then 2 nights in a row I wake up with GI pain that kept me awake all night. I swung to the store when they opened and Pat and Hanna showed me some really cool features - 1. It was my size, 2. The tires were tubeless so there was no need to fill the tires with air - better for running over pointy things and keep on rolling, and 3. A brake system based on hydraulics. I was out of excuses. I bought it before anyone else could snap it up. Pat adjusted everything and Hanna shaved some of the seat stem after measuring - while cautioning me on the expectations and finer points of bicycling. Bottom line, I highly recommend! They're knowledgeable without being pretentious. Informative without being pushy or upselling at every opportunity. Both of them advising to spend on higher end items until I was properly broken in. Go here and ask for Pat and Hanna!

10/10 Bike Shop. I came in with a flat tire and honestly, as someone who's still pretty new to…read moremountain biking, I wasn't sure what to expect. From the second I walked in, the team made me feel completely welcome -- no ego, no judgment, just genuine help. They didn't just fix my tire, they actually helped me understand the sport a little better. That meant a lot. When you're a beginner, that kind of patience and education builds confidence. Hannah especially was incredible -- her speed changing my tire was unreal. I was in and out in less than 20 minutes. Efficient, professional, and still super kind the entire time. What really stood out to me is that I don't even ride a Giant bike (yet), and they still treated me like I was family. That says everything about the culture of this shop. Because of how well I was treated, my next bike will absolutely be a Giant -- and I'll be coming here for life. Highly recommend.

I had my Giant getting maintenanced at REI when they told me my dropper seatpost was having issues…read moreand would need to be replaced. I would need to go to Giant to get my part, and I was given the malfunctioning part to take as a reference. I came to the Henderson store to get the part. the man helping me took the reference part to the back, found the new part, and came back after a few minutes of examining the old part. He gave me the new part but cautioned me that, to him, the old part still seemed fine. He then went on to describe to me a common issue that can sometimes seem like the problem is the dropper post, but is actually related to the cables. He said he wanted to give me a heads up before I spent the money on the part, just in case I wanted to try going back to REI with the new insight. I thanked him and decided to get the part anyhow, figuring it's 5 years old, so it won't hurt to replace it regardless. Nevertheless, he offered that, if after replacing the part, the seat still doesn't function properly and REI isn't able to fix it, to bring it in to him and he'll take care of it. "I don't want you to have to pay twice for the part and even more repair" (to paraphrase). My takeaways: * Gave advice and knowledge (most good salespeople will offer that these days) * Provided an alternative for what my issue might be, despite that meaning they could lose the sale * Offered to include fixing my issue, free of charge, if the REI folks still couldn't figure it out, as a thank you for buying the part I appreciated each of these things, and I felt it was important to mention it to others.

IF after reading this post, you still decide to give this place your business, you've been warned…read more My son earned and saved enough money to get hydraulic breaks for his bike. 185+ later for parts and labor from Giant, he had what he wanted. About a month later, he starts to have issues with the hydraulics. My wife takes the bike in with my son and the two men who were there gave her attitude and started to make accusations on why it probably no longer works. They didn't know, but my wife took the bike to Swanny's prior to going back to Giant and they said something inside the hydraulic casing was bad. Giant told my wife they could see scratches on the break system and it most likely stopped working because my son dropped it crashed his bike. Only option was for them to "look at it" and let us know what was wrong. A week later, we get a call with two options from the Giant. Give us $125 to put a new one on or come pick it up. I told the guy that I would never do business with a company who accuse customers of things and who don't guarantee their work/products, and I would pick the bike up. Rule number one when doing business with someone, if they don't guarantee their work, don't give them your business. Rule number 2, If they talk down to women, don't give them your business.

So I rang to get a mobility scooter and it was delivered in less than an hour to my hotel. It made…read moresuch a difference my husband and I are in our late 60's he decided to walk close to 10,000 plus steps a day by day 3 he was pretty sore. We would've got to see more if he had one too. I highly recommend this company and the scooters last all day. I charged at night but probably could've just charged it once in the 3 days.

Don't give them your credit card info! They will send mutiple charges to your account. I had to…read moreclose my account and contact police dept to report this fraudulent activity. They took 1500 from my account. The scooter wasn't even used as it was way too heavy to load into my car! Worst experience.

Sometimes you have to wait a bit for help. But when they do get to you, every associate seems well…read moreprepared to answer questions. They even figured out how to use a gift card that was almost 20 years old. May be a lil pricey when it comes to apparel and snacks, but they make up for it in every other way. Nice selection. Nice people. Worth a visit

I had the privilege of working in the shoe department today with Zack and Sam. Zack is extremely…read moreknowledgeable at distance hiking and truly understood what I needed based on my level of experience. Sam sure knows his shoes! He knows the stock backwards and forwards and what new shoes are on their way. He could tell me how different treads work with the types of terrain I hike and didn't even limit me to what was in the store. At one point, he helped me order a boot from the REI outlet store. When I returned a few weeks later because it wasn't perfect, he kept working with me and eventually found exactly what I needed. Even cooler, Sam remembered working with me previously and was able to pick up right where we left off. Ultimately, I tried on or trained with almost 10 boots and I'm so happy with the results. Thank you, REI, for hiring employees, who know what they're talking about and thank you, Sam and Zack, for your patience and persistence, in helping me find the most comfortable boot for when I hit the trail. Addendum: Elijah helped me choose a lightweight, cold-weather hiking coat. He listened to my needs and matched his knowledge of the inventory with my upcoming and long-term hiking goals. It was nice knowing he used the coats himself and so could give advice about specific features.

Bought a budget friendly mountain bike online.. it needed brake upgrades…read more. My roommate & friend recommended this place .. it is my personal opinion that the staff professionalism is top notch.. the price u was quoted was better than fair in comparison to other bike shops.. they installed my shimano hydraulic brakes and I'm safe to ride with confidence.. wow , what a friendly informative crew they have .. thank you Giant for the your service .. I will be a return customer for any future bike needs .. sincerely "Michael Faraon"

I've been a loyal customer of Giant for years, and it's all because of the incredible service and…read morepeople--especially Barry. He's always been there to help, and his dedication to taking care of customers is unmatched. Whenever I have a mechanical issue, the mechanics handle it quickly and professionally. Even when I purchased a bike from another brand and had problems, they still took care of me like I was riding a Giant. That kind of support is rare and truly appreciated. The attention to detail, helpfulness, and determination from Barry and the whole team have earned my trust and loyalty. I highly recommend stopping by--whether you're new to cycling or a seasoned rider, they have something for every style and they'll treat you right.

We had a great time paddling to emerald cove and were very fortunate to have picked such a great…read moreday to learn to kayak for the first time. Juston was our guide for the afternoon and he was a pretty damn good one! He sure knew a lot about the area and he has a talent for bringing a bunch of strangers to laugh and talk about ourselves. He's also a great trainer because I was convinced that we were going to fall into the water prior to arriving but thank god we didn't cause the water looked deeeep. Thanks for everything Juston! We hope to come back again soon!!

I would give 10 stars if I could!! Johnny was the best guide; he not only gave great history…read morethroughout the tour, but also took the time to get to know everyone in the group as well. He took tons of pictures as well.