I wish I had originally purchased my Aventon here. While a coffee shop inside a bike shop is a cool…read moreconcept, I'm looking for a place that helps me pedal, not pour. Epic is my bike shop moving forward. I can relate to and communicate easily with Anthony, and his knowledge of bikes really stands out. He takes the time to understand what you need and makes sure you're set up and ready to ride. Great customer service and someone who genuinely cares about getting it right.

Eric and Anthony are awesome and very helpful in assisting my wife and I in picking out our new…read moremokwheel e-bikes basalt 2.0. This is the place for info and purchase if you are looking into getting a new ebike and start your adventure ...

Service and quality is excellent! My sons have used their services several time through the time…read morethey have been opened. Thank you

don't come here. john is gone and the new guy doesn't know anything, he can't put on a new cog, nor…read moretake one off with a chain whip, he doesn't care enough check if the parts he's grabbing you fit, he doesnt know how to do cranksets and he will just say come back the next day he works this is the third time its been a problem, if you're not gonna let us use tools then get someone that can, this is unacceptable. BRO SOLD ME A FUCKING 9 speed chain For a SINGLE SPEED

Absolutely amazing lil PEV bike, scooter & onewheel store right off the strip near the Rio…read more I have an electric bike I bought off amazon for local commuting. My brakes where starting to go out & my bike was making a loud squeaky sound. Brought it in & one of Jamie & Joe the owners really helped me out with a last minute emergency appointment to get it fixed asap & get me back on the road. They were all super nice, helpful, affordable & knowledgeable. Highly recommend!

Total scum people and rip off scammers cost me 550 for new battery I waited over 6 months and…read moreanother 150 plug it in total scum people that work there

Nothing brings you face to face with mortality than seeing your young children and wonder how long…read moreyou'll be around to see them graduate or marry. With our son being baptized last weekend, followed by 'real talk' with your medical specialist about the consequences of poor decisions, buffets and late nights all catching up after years of sedentary lifestyle, something needed to change. So I got a bike. The last time I used a bike regularly was in the 80's where my Tuffy took me miles away from home. And the desperate race to get home before dark and my father's whupping. I did my usual research, comparing and investigating different brands, different styles of bikes and their uses. I already had my heart set on a cyclocross or gravel bike. My buddy Gruber had a Surly that he rode 22 miles both ways to work in the dead of a Chicago winter from our apartment downtown. That sold me on the practical use of a bike that could take it under adverse conditions. I had actually looked for the right bike since. But I couldn't part ways with $3-5k on a Specialized or Trek. That was an expense I usually spared for firearms - truth talk. After my doctors appointment I made a call to the one closest to home. Giant on Blue Diamond. Spoke with Hanna and told her what I was looking for. She mentioned a couple of different models that fit the bill but what caught my attention was that one model was nearly $550 off the full price but it was the last model on the show floor. I gave it 2 weeks. And then 2 nights in a row I wake up with GI pain that kept me awake all night. I swung to the store when they opened and Pat and Hanna showed me some really cool features - 1. It was my size, 2. The tires were tubeless so there was no need to fill the tires with air - better for running over pointy things and keep on rolling, and 3. A brake system based on hydraulics. I was out of excuses. I bought it before anyone else could snap it up. Pat adjusted everything and Hanna shaved some of the seat stem after measuring - while cautioning me on the expectations and finer points of bicycling. Bottom line, I highly recommend! They're knowledgeable without being pretentious. Informative without being pushy or upselling at every opportunity. Both of them advising to spend on higher end items until I was properly broken in. Go here and ask for Pat and Hanna!

I have never had such a great experience like I did here! The bike tech took me in immediately on…read morea Sunday and gave me great work at a great price!

I had my Giant getting maintenanced at REI when they told me my dropper seatpost was having issues…read moreand would need to be replaced. I would need to go to Giant to get my part, and I was given the malfunctioning part to take as a reference. I came to the Henderson store to get the part. the man helping me took the reference part to the back, found the new part, and came back after a few minutes of examining the old part. He gave me the new part but cautioned me that, to him, the old part still seemed fine. He then went on to describe to me a common issue that can sometimes seem like the problem is the dropper post, but is actually related to the cables. He said he wanted to give me a heads up before I spent the money on the part, just in case I wanted to try going back to REI with the new insight. I thanked him and decided to get the part anyhow, figuring it's 5 years old, so it won't hurt to replace it regardless. Nevertheless, he offered that, if after replacing the part, the seat still doesn't function properly and REI isn't able to fix it, to bring it in to him and he'll take care of it. "I don't want you to have to pay twice for the part and even more repair" (to paraphrase). My takeaways: * Gave advice and knowledge (most good salespeople will offer that these days) * Provided an alternative for what my issue might be, despite that meaning they could lose the sale * Offered to include fixing my issue, free of charge, if the REI folks still couldn't figure it out, as a thank you for buying the part I appreciated each of these things, and I felt it was important to mention it to others.

IF after reading this post, you still decide to give this place your business, you've been warned…read more My son earned and saved enough money to get hydraulic breaks for his bike. 185+ later for parts and labor from Giant, he had what he wanted. About a month later, he starts to have issues with the hydraulics. My wife takes the bike in with my son and the two men who were there gave her attitude and started to make accusations on why it probably no longer works. They didn't know, but my wife took the bike to Swanny's prior to going back to Giant and they said something inside the hydraulic casing was bad. Giant told my wife they could see scratches on the break system and it most likely stopped working because my son dropped it crashed his bike. Only option was for them to "look at it" and let us know what was wrong. A week later, we get a call with two options from the Giant. Give us $125 to put a new one on or come pick it up. I told the guy that I would never do business with a company who accuse customers of things and who don't guarantee their work/products, and I would pick the bike up. Rule number one when doing business with someone, if they don't guarantee their work, don't give them your business. Rule number 2, If they talk down to women, don't give them your business.

So I rang to get a mobility scooter and it was delivered in less than an hour to my hotel. It made…read moresuch a difference my husband and I are in our late 60's he decided to walk close to 10,000 plus steps a day by day 3 he was pretty sore. We would've got to see more if he had one too. I highly recommend this company and the scooters last all day. I charged at night but probably could've just charged it once in the 3 days.

Don't give them your credit card info! They will send mutiple charges to your account. I had to…read moreclose my account and contact police dept to report this fraudulent activity. They took 1500 from my account. The scooter wasn't even used as it was way too heavy to load into my car! Worst experience.

REI is the abbreviation for Recreational Equipment Inc. It is prounouced as it spells in its…read moreindividual letters, R E I. My daughters and I came to this location in Las Vegas to look for toe socks. What we found was more than toe socks. Each section is managed by super amazing staff who are educated and knowledgeable on the various products. Everyone we met was so friendly and nice. They shared the stories of their adventures. We had wonderful conversations and connected superbly. Shout out to the staff members who helped us find what we needed. Thank you All for your insightful expertise and above and beyond service. YOU ALL ROCK! Josh on toe socks Cat on athletic shoes Mike on shell jackets Jeremy (aka J) on register Besides the toe socks, I also got a gorgeous red shell jacket for myself. So cool! I signed up to be a lifetime member for a one-time cost of $30. They are running a promotion. I received a $30 bonus card to spend at store or online so it's a wash. Thank you REI!! Now let us all inspire and equip one another to get outside. REI has what you need to make it all possible from outdoor gear to foot wear to equipment and so much more. Become a member at REI and go shopping! Btw, free shipping for any online purchase.

It's been 3 years since my last review. I need to update! It's time, Thisthe best store It's always…read morea pleasure to to come here. I actually spend a lot of time trying to find the right fit for my hiking boots because of my odd feet. I hate returning things that don't work but it can't always be avoided. I get so much help and advise. The staff really knows the products . I need to throw out some names because they are so outstanding. Extra kudos to Mike in shoes and Diedre . I have dealt with them the most.,Jackson, Marina, Ashley have helped me too. I visited the store more than once this week out of necessity and my schedule. But have been known to stay for hours trying, untying, retrying shoes. They understand my problem skinny feet and give helpful advise and also socks even matter when it comes to hiking and I just want to say how thankful I am for the staff and I wish I knew a couple other names and the manager. They are all have the best service with patience and smiles I am so glad I became a member here. Also rewards add up and that's another plus.I should mention this review is for the Summerlin location in Las Vegas..

Bought a budget friendly mountain bike online.. it needed brake upgrades…read more. My roommate & friend recommended this place .. it is my personal opinion that the staff professionalism is top notch.. the price u was quoted was better than fair in comparison to other bike shops.. they installed my shimano hydraulic brakes and I'm safe to ride with confidence.. wow , what a friendly informative crew they have .. thank you Giant for the your service .. I will be a return customer for any future bike needs .. sincerely "Michael Faraon"

I've been a loyal customer of Giant for years, and it's all because of the incredible service and…read morepeople--especially Barry. He's always been there to help, and his dedication to taking care of customers is unmatched. Whenever I have a mechanical issue, the mechanics handle it quickly and professionally. Even when I purchased a bike from another brand and had problems, they still took care of me like I was riding a Giant. That kind of support is rare and truly appreciated. The attention to detail, helpfulness, and determination from Barry and the whole team have earned my trust and loyalty. I highly recommend stopping by--whether you're new to cycling or a seasoned rider, they have something for every style and they'll treat you right.