So, I normally don't do reviews, but we just returned from Mexico (Playa de Carmen) and had an AWESOME vacation. We have been booking our trips on our own over the past few years, but with all of the COVID restrictions in place and how often those restrictions are changing, we decided to look for a good travel agent. Well, we were so lucky to find R5 Travel located in Maple Shade, NJ. We worked with both Jason and Deanna, who were both very knowledgeable, took the time to explain the restrictions and expectations, and planned the entire vacation for us, thus saving me the grueling days\weeks of finding the right hotel, flight, transportation, and not having to worry about those ever-changing COVID restrictions and testing requirements. Not to mention they were able to get me a much better price than what I was finding online, which also included additional amenities that I was not privy to. We did not feel any pressure with making any decisions or purchases, and quickly felt confident that we could trust them. While checking into our resort, we experienced a very long wait time and mentioned it to Jason via email. Jason apparently reached out to the hotel about our experience and we were surprisingly presented with complimentary champagne and chocolate covered strawberries, and the concierge manager hunted us down to make sure we were satisfied with the hotel service (Thank you, Jason!). R5 really does want to make sure you have a great experience. Everything else was smooth, including the COVID testing we were required to take and the additional paperwork for entering back into the U.S. Deanna and Jason also followed up with us on our entire experience so they can continue to provide excellent customer service. We are now booked through R5 Travel with our next adventure and have included several family members who will be accompanying us. I highly recommend using the team there at R5 Travel. read more
