An unparalleled experience. Unicorn service. Can I give 6-stars? Honestly, read this…read more.. Day 1, Saturday, of a four week road trip, we drove from SoCal to Pleasanton, CA and heard a clicking sound coming from the rear end once we were off the freeway and could hear again. Since we were picking up our caravan partner and heading north, we needed to find a mechanic in NorCal, along our route and nearby. We used the VanAlert app (must have!) and found Westy World in Chico. I called the number (Saturday, remember?) to leave a hopeful message that they may be able to squeeze us in on Monday for a look-see. I couldn't leave a message because Brian answered! As we discussed the issue, Brian offered to stop-by Pleasanton on SUNDAY, after a nearby Van drop-off. We met at a roadside parking lot and Brian crawled under the van to find and definitively diagnose a broken axel. If this was the end of the story, I am sure you would agree that this is a once in a lifetime automotive and humanitarian experience. It has had such a profound impact on us that we use it as the measure of the Golden Rule - we try to treat others the way Brian treated us. But the story goes on. From the parking lot Brian rallied his team back in Chico to set up an appointment on Monday to repair our axel. We are pretty sure that Westy World was not keeping a time slot open for that Monday to address our emergency. So all the other projects must have been put on hold to make our emergency their emergency. As we agreed in the parking lot on Sunday, we covered the time and expense for Kyle to DRIVE FROM CHICO TO REDDING AND BACK on Monday morning to pick up the replacement axel. When we rolled into Chico Kyle jacked up our '87 GL and completed the repair before we could finish out lunch. Everyone was mellow, untroubled, kind and very knowledgeable. What a great mindset to calm us in our moment of flexing. After our trip we checked in with our local mechanic, who verified two things: the parts used (from Burley Motosports) were the best available, and Westy World charged us as though this was a regularly scheduled appointment - no emergency premium! It is an honor to have had this experience and to have Kyle and Brian in our world. Thank you both and everyone else at Westy World that was affected by our incursion.

Brian, may not remember me, but I remember him. His quick response to my desperate inquiry…read moreregarding my Ford E-350 in desperate need of exhaust manifold gaskets, and quoted price was much appreciated. Though it never came to fruition as someone wanted to buy it from me, I wish now I had not sold it.I wanted so bad to make a custom designed Van Life vehicle. But, guess it wasn't to be. But I have another project that needs a mechanic like Brian. Reviews are top notch, so here we go...

Greats service from Nyla and Christian. Very attentive to details and great communication. Awesome…read moreteam for the job!

A disappointing experience: I was told the repair would take…read more5 days, yet I had to check back regularly on its status; finally after another 3 days, (weekend not included), I was notified that it was ready. - When I arrived to pick it up, I found 2 issues, that still needed to be taken care off. - Driving off, radio, clock and right blinker did not work. The driver's side mat is dirty. No calls back with updates even if promised.

They are so nice! I scrapped up my car REAL bad today…read more They didn't charge me anything, snapped my car back together, and recommended I use nail polish remover to get the paint off and it worked beautifully! You don't have to worry about this place charging you for stuff you don't need.

Great shop. Knowledgeable and HONEST guys. Even after telling me that my damage would be…read moreprohibitively expensive to work on they pointed me in the direction of some good alternatives. I'd definitely give them my business!

SUPER GLOSSY BLACK REPAINT F350 4x4! Replaced headlight, tail lights, emblems, broken latches, its…read morea super-sharp looking show truck again! Can't wait until the paint is final buffed out.

They are truly some of the most dishonest people I have ever encountered. They will try to take…read moreadvantage of you and exploit your lack of knowledge. I had never gotten into an accident before, and they took full advantage of that. I went through insurance, insurance didn't want to cover everything, and knockout refused to budge. They already had my car and wouldn't let me take it back without paying over $2,000 in storage fees. In all, I ended up paying knockout about $1,500 out of my own pocket to finally get my car back. It was an awful situation and they felt nothing trying to get as much money out of me as possible. It was a terrible experience and I will warn everyone I possibly can about this place. Stay away.

Hired him and his son to paint inside and out. Paid him. he did a "no call, no show" and was very…read moreunprofessional.

Sal did some painting in our newly purchased home and he did a great job. He also had a fair quote…read moreand communicated well.

OMG! Sergio is the very best fiberglass guy in Sacramento! He is fair, honest,professional and one…read moreof the very nicest businesses we have used for service. His work is impeccable. He arrived on time and upon completion you wouldn't have known he was here other than the horrible hole in the front cap on our RV was GONE!! It was perfect, beyond perfect! He price was very very fair and he was upfront with all he was going to do and cost. He even fixed another spot with some minor cracks because he said it has to look good when he's done at no additional charge! Call him for any fiberglass repair. He is by far one of the best!!!

Sergio is a good man. Extremely professional and reasonably priced. I have had him fix my rear…read morebumper on my Lexus, and recently re paint a brand new front bumper. He is extremely thorough and explains exactly how the process works, he made sure to explain to me how it worked when he quoted me the price so I could insist the other company follow the same procedure, it says a lot about him. I'm extremely happy with his work.

Amazing service and quality work. Ernie and his team know what they are doing. I trust this shopread more

I dropped off my 1965 mustang after talking to Ernie the owner and was told they will look at it…read moreright away and let me know what the car needs. Three weeks later he called me to tell me they can't work on the car but he will give me an estimate what it needs and how much it will cost. When i came to pick up the car it was all dusty and the roof and trunk were covered in oil. He came out apologized and kinda wiped it then charged me $160 for an estimate that he did not have ready and told me that he will email it to me and I am still waiting on that email since 12/5/2023. Very disappointing

I Scheduled an appointment on Tuesday and told the receptionist my engine wasn't charging my…read morebatteries when I drive for long periods. I also told the receptionist that the truck camper has solar and not sure if solar was a factor for the batteries not charging. I turned my truck camper in on Tuesday morning. On Wednesday morning, I called for a status update. The receptionist said the truck camper would not be looked at until Monday of the following week. This was unacceptable because I was leaving Wednesday around noon for my Thanksgiving plans. You guys worked an hour on something I didn't ask for. Specifically asked for a check on why my engine motor was not charging the batteries while driving. Ultimately, my boondocking Thanksgiving trip was a little bit more difficult to manage because of the lack of battery power to the truck camper Nice fancy bronco the owner drives. Must be nice ripping people off.

We own a 2022 Berkshire XL 37A, class A diesel pusher. On our last outing we had a leak coming…read morethrough the AC intake in the bedroom. The only water source is the AC unit on the roof at the rear of the coach which happens to be above the bedroom. I immediately suspected a clogged drain line. Supporting that suspicion was the lack of condensation build-up coming out of the drain line (the front AC unit was draining just fine). Although this can be an easy DIY fix, I am a senior and still recovering from a terrible ladder accident/fall so going up on the roof was not an option for me. I called a mobile RV repair service and they quoted me a minimum of $600 for the repair. A person at the RV storage facility we use suggested I call American RV Service Center. I called last week and spoke to Morgan. She was very helpful but initially said her next opening was in August. I told her we are going on an outing July 22nd. She said she would see what she could do to get us in before then. After a few minutes she came back on the line and told me because it was presumably a simple fix she could get me in Friday the 19th. She advised me they charge $175 an hour and it shouldn't take more than 2 hours. Today (the 19th) they got our coach in. The tech found there was no clog, the line was clear. He did find that the drain hose connected to the pump did not have a clamp securing it. He put a clamp on it, confirmed that the pump was working and then tested the system. With the bedroom AC unit on for a while, the system began draining the condensation build up, operating normally. No leaking inside. Problem fixed. Morgan was great to work with throughout this process. They went above and beyond to get us taken care of knowing we have an outing planned. The temps will be in the triple digits where we're going and having both AC units working will be a life saver! Their service costs are fair and their customer service was excellent. Also, it's nice to call a business and have a live person answer. I highly recommend American RV Service Center!!! Thank you Morgan and thank you tech (unfortunately I did not get his name).