If I could give negative stars I would. I HAVE NEVER HAD WORSE CUSTOMER SERVICE OR HAD A TERRIBLE SERVICE PERFORMED EVER!! This is even an understatement. My wife hit a major pothole in east marysville while driving our Tesla and had to park so that she could have it towed. Teslas do not have spare tires so the tow was required. Since she was going to be late getting to work I went, picked her up and, let her barrow my truck while I hitched a ride to work with a friend. At 4:30p my wife called USAA to get a tow to a local tire dealer. After waiting over an hour for the tow truck to arrive, she called USAA to get a status of the truck. Shortly after the driver called and said he needed to get gas and then would be bye to tow the vehicle. 45 minutes later my wife called the tow truck driver and asked where he was thinking maybe he had gotten lost. He replied that he was around the corner. 15 minutes later, 2HOURS AFTER ORDERING THE TOW, he arrived. Upon arrival my wife said he was rude and had zero idea on how to tow a Tesla and rudely said "I don't know how to unlock the dumb the thing" after realizing the frunk needed a special key to put it in "tow" mode. At 6:48p the car was enroute to the tire shop. Upon arrival after unloading the tire repairman stated the rim was bent and couldn't take a new tire meaning...we needed a new Tesla rim. Tesla rims aren't stocked by non Tesla shops so it needed to go to Tesla in Roseville. As my wife was walking out to tell the tow truck diver she would need to have the car towed back to marysville, he was driving off. She then with the assistance of three of the tire shop men was able to waive down and stop the rogue tow truck driver in order to get another tow back to our house until we could order a new rim. My wife explained to him that she has no ride home and would be stranded without him towing our car and her home (I was at work). The rude tow truck driver then stated he would need to contact his dispatch. After speaking to his dispatch, the rude tow truck driver said sorry, dispatch said no then drove off. My wife, hysterical at this point contacted me and asked if I could barrow a friends truck to come get her. I arrived to a distraught wife and a Tesla that was inoperable and a tire shop that was closed and a sketchy neighborhood after dark. I mean what kind of man leaves woman with no way to get home in a less than desirable area after dark and offers no assistance...KING TOWING DOES THATS WHO!! After calming my wife down she contacted USAA who requested a tow and guess who...yep good Ol bottom of the barrel king towing..they said they'd arrive in 9 minutes so we eagerly waited bye. After 30 minutes I decided to contact king towing using the number on the website. A man answered and I asked for the manager, he said he was. I explained our terrible situation to which he said that someone requested they no come. I stated that the request was not to send the rude tow truck driver from before as my wife was extremely upset with him. Chris (owner) said that since that tow truck driver was his only driver for the night, he called the dispatch off...I couldn't believe what I was hearing. Now being 8:15 at night and we've now been at this for 4 hours you could say I was less than pleased to hear his comments especially since the tow distance was less than 8 miles from point A to point B.. we ended up leaving our Tesla in the vacant parking lot over night then in the morning had the car towed down to Loomis for a new rim. We placed a claim in with USAA on the terrible experience we received form Chris West and his band of hooligans and recommended that their contract be canceled due to safety concerns and unprofessional services.
If you want professional, courteous assistance with your towing needs, ESPECIALLY IF YOU'RE A WOMAN...don't even think about calling these okies from a far off land. A persons perception of a tow truck operated is more than likely a slick lizard of a person looking for someway to screw you out of your last dollar in a time of need, KING TOWING TAKES THAT STANDARD TO AN ALL TIME LOW.
DON'T CALL KING TOWING. They are absolutely the worst in the business!!!! read more