1. R T Rentals

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    Winslow, AZ

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    R T Rentals

    5.0 (1 review)
    Open • 8:00 am - 5:00 pm

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    10 years ago

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    Forever Floor - This is how they put all the baseboards back in...at least the ones they didn't break or completely scratch up or ruin.

    Forever Floor

    (12 reviews)

    Perhaps the most shoddy craftsmanship and work we have ever seen. They needed to come back 4…read moredifferent times to try and it fix it and they only made it worse. We had two local flooring experts try to advise them and help them- but Forever Floors competency level was too low. So we now have the pleasure of spending more money to fix their mess. If you decide to still use them, make sure that you have in the fine print that they need to actually clean up after themselves, including sweeping and mopping after an install. You may also want to try the marble trick. You know, where you roll it on the floor to make sure the boards are level. Guess whose kitchen is completely lopsided? Yup, ours! But I guess that's what you get when you don't do the research! We even called Jay to come look at the work and found out he never looked at the job site site until we demanded it. His team of two left personal items behind ( including an interesting handbook on tasers, that they enjoyed reading instead of working on our floors). Jay kept promising to make it right. We gave up. BEWARE!!!! They do not know how to install install hardwood or engineered hardwood floors. We also had to tell them how to caulk a baseboard and they still couldn't figure it out. They actually put white caulking over the wood so that had to be redone too. So- if you want the worst in the business- feel free to reach out and I'll send you videos, texts and receipts of this nightmare company and their work.

    The experience from start to finish was awesome. Jay provided a detailed estimate prior to…read moreinstallation date. Since we were in another town, Jay sent pictures with daily updates of the progress. His installer, Adrian, did a fantastic job. We highly recommend this business-thanks Jay for a job well done!

    Canyon Carpet One Floor & Home

    Canyon Carpet One Floor & Home

    (4 reviews)

    We scheduled with Canyon about three weeks prior to us needing service. We set up a time and day…read moreand I made the effort to call the day prior to confirm the appointment as I hadn't heard anything. The representative confirmed on our appointment via phone. On the day of service, the technician didn't show up and we received no phone calls. I then attempted to call and received their answer ring service where I asked for a call back. Today, a day later.. I had to call them (again). I was told they missed my appointment and didn't come. Very unprofessional. Very disappointing

    I'll start by saying I'm satisfied with the final product of working with Canyon Carpet One. I had…read morevinyl and carpet installed in my condo and both look excellent. Manuel and his coworker installed the vinyl, and they were professional and respectful of my home, as I was living through the renovations with family and pets. As a young woman, I rarely feel like I have such respectful experiences with people renovating and repairing my space so I really appreciated this. However, the lack of communication between the employees of CCO is an issue. An ordering fiasco with the carpet resulted in my vinyl arriving long before the final carpet could get ordered (I picked two colors that were both discontinued). Not a huge issue ultimately, just a bit of a delay. Beyond the confusion with the manufacturer, I was called more than once to say "we're coming tomorrow" with no regard for my schedule. When Ted called to see if I could have work done on the following Thursday, I told him no but Friday would work. He said he'd see if he could move stuff around and he would call me back. A week passes with no call, then on Thursday I receive a call from the office saying "We'll be there tomorrow for your carpet!" When I expressed surprise and frustration that I had received less than a day's notice, the woman I spoke with responded with a snotty "Oh, sorry." After the carpet installation (different installers from the vinyl), I found scraps of carpet left in closets, trash from the workers, and several nails sticking up from the transition between the carpet and vinyl. When I called to express my concern and get someone to repair it--as everyone in my home had stepped on these nails accidentally--no one contacted me until Manuel, my original installer, called me at work two days later saying "I'm at your door. No one is answering." because Ted told him I would be home, despite me only expressing frustration and a need for change in my original call. I never gave my availability. I know renovations aren't fun to live through, and I know projects such as these get delayed and extended constantly. That's the norm, but the disorganization and challenging customer service is not. As a big supporter of local/family-owned businesses, I wanted to work with CCO, and in the end I'll say I was fine to do business with them. I'll reiterate that the final product looks great, but I could have done without the extra headache of surprise installation scheduling.

    Western Design Coatings - Vinyl Chip Floor System

    Western Design Coatings

    (1 review)

    On June 6, 2015, Western Design Coatings gave us a bid to resurface a home concrete job that they…read moreoriginally installed in 2005. After ten years, the coating color in front had faded considerably from the sun and needed a refresh, and we asked them to also place the overlay on our pool deck which required that we drain our pool. The work went without a hitch and they finished in about week and we were relatively pleased with the work. However, after the contractors left, we noticed a thick layer of concrete dust had settled into our pool from Western's grinding work. When we asked Western to come out - specifically, we asked the owner, he was clearly annoyed - as if it was our responsibility to clean their mess. That began the spiral downward. Western came out early Saturday morning with a spray washer and shop vac. When they loosened up the dust into what was now a concrete slurry, they simply dumped the white slurry over their own concrete work and into the ground surrounding the pool. It was a muddy, white mess. Then, while cleaning the overlay, we noticed that it sounded like the overlay was coming unbonded from the concrete below. To help Western with this, we sent a brief video clip and photo of the unbonding area. Western then ignored our emails. When we pressed further, we stressed that if Western felt it wasn't an issue, that we wanted to hear that. Instead, the owner came out to our home, listened to our concerns and then said, "you told me to come out here for this!" (note, we didn't "tell him come out" we simply asked his opinion of it.) He shouted that we were wasting his time for a "$3,000 job" (we paid almost $4,000) and he didn't touch the issues. Unbelievable. When a customer has a reasonable concern and asks questions regarding the job in a respectful manner, you treat them like garbage based on the dollar amount of the job? We will never, ever recommend Western Design Coatings to anyone and recommend that all Yelp users steer clear of this unprofessional company owner.

    From the owner: Concrete Polishing, Staining, Polyurethanes, Concrete Sealing, Waterproofing, Shot Blasting,…read moreAcrylics and Overlays.

    R T Rentals - flooring - Updated October 2026

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