If you're a human being you know how frustrating it can be to find a mechanic's shop you can trust…read more Well in my several experiences with Wauconda Car Care they have earned that trust. They have always been straight with us and even fixed something for free because it was related to other repairs they had done, even though those repairs were months prior. Pretty awesome. Everyone there is friendly as well. They don't treat you like an idiot for not knowing the ins and outs of cars as well as they do. We're loyal customers. This is the only place we'll go. Highly recommended.

I brought my car in for a coolant leak repair, and I ended up with more problems and a higher bill…read morethan quoted. I was originally given a price for the coolant leak repair, but upon pickup, I was charged an additional $100 with no clear explanation. The worst part is that my car was in perfect condition when I dropped it off--no unusual noises at all. When I picked it up, they told me there was a noise, suggesting it was the power steering pump and belt tensioner. They claimed they didn't notice it earlier because they couldn't test drive the car due to the coolant leak. However, the noise was obvious as soon as the car was turned on, a loud whining sound, and even more noticeable when accelerating. How could they have moved my car without noticing it, but suddenly it appears after they 'fixed' the coolant leak? Now they're saying it needs additional repairs costing $791, for issues that weren't there before. The front desk person, Joe, always says, 'I wasn't here when that happened,' but he was the one who quoted me the initial price and charged me the extra $100. He was also present when I returned to complain about the new noise and tried to cut me off, clearly not wanting other customers to hear our conversation. They told me to bring the car back the following week, supposedly to address the issue. After dropping it off, I received a call saying I needed to pay $791 for repairs to something that wasn't broken when I brought the car in. There's zero accountability here. I took my car to another mechanic, and they suspect the water pump was installed incorrectly, which could damage the tension belt--exactly what's wrong with my car now. They messed up my car, plain and simple. And from I read from previous reviews here, this is not first time they do shady stuff. Everyone beware!

I have taken my old, beaten up, mini-van in to Performance Unlimited several times now. Once for a…read moremajor repair. Once for an on-going issue. And once for an oil-change. Each and every time I have received not only excellent & friendly service, but answers and help I can TRUST! Trust in a repair shop, for me, is the most important aspect. I don't expect the bathrooms to be clean or the waiting area to be comfortable (though they ARE!) I need to be able to trust the people telling me what is wrong, how much it will cost & what my options are. I need to trust that when I make the decision I will not only be paying a reasonable amount (which is all I ask) but that I will also be safe on the road. Denny & Michelle consistently deliver just that. I am now able to say with the utmost confidence... "I have a great mechanic. Would you like his number?" What a relief!

I had an anti freeze leak. Took 3 times to fix and stop leaking. First time 350.00 Second time…read more650.00 Then on their watch some part broke he wanted 750.00 more but he did say well I fixed it with plastic zip ties. Not thinking to much about it cause he is the owner snd should know what he's doing. But when I got home and looked there were so many zip ties I couldn't count them and they were on a hot engine. WHAT!!!!! ARE YOU KIDDING ME!!!! Took my car to someone else removed the zip ties and fixed whatever they broke for 80.00. Yes 80.00. The part that broke was only 14.00 I will never ever ever go there or tell anybody else. And each time they had my car for about 4 days always making excuses. Denny may be a nice guy but I can't believe he had me leave there with plastic zip ties holding parts together in a hot engine. And on top of that when I went to take it to the place that fixed it when I started it, it sounded terrible. BEWARE!!!!!!

Will recommend this company to all due to the following:…read moreQuality work Pricing was acceptable 5 year Guarantee is great Service was excellent

I got an oil change and tire rotation done today. Owen is running an amazing business with warm,…read morefriendly, and informative staff members. The process was extremely streamlined and straightforward. While I waited I received a text with my inspection report that included photos of each item inspected. I especially felt at ease because the atmosphere was welcoming, which is important to me. Overall a great experience and I would recommend this business to anyone. The waiting area is stocked with goodies and treats and fresh flowers. The attention to detail is appreciated!

I needed my wheel bearings repacked because of a bad seal. The repair was done quickly and I was…read moreshown the contaminated grease. I felt good that they chose a double lipped seal over a standard seal. I would recommend Dominic and his team.

This auto repair store rocks !! Went for a second opinion and they nailed it . Katherine , Mark and…read moreDominick are the greatest . They beat the toyota dealership by a long run .

Joe is very smart and outgoing and will show you what parts have failed and explain why they…read morefailed, best shop to work with no doubt!!!

I took my car to Joe after going to another local shop for an emissions issue that the first shop…read morefailed to fix. They pulled my vehicle into the service area immediately to diagnose the problem and within an hour and a half I received a call telling me that the car is fixed and ready to pick up. I will be giving all future repairs to AJM...Thank you Joe!!!

I went in for an oil change and asked the guys to check my hood latch that was stuck. The thing was…read morereally a problem but they fixed it. Then I asked them to see if they could loosen a screw on my license plate. I needed to replace my plate but couldn't make the screw budge. It was rusted on there! Manager Tony and his guys are great. They took care of both issues - and the best part - Tony didn't charge me for the extra fixes (even though it took them a while to deal with both issues), just the oil change. I have been going to McHenry Lube Express for years and have never had a bad experience. I highly recommend them!

I just left Strickland Brothers (they used to be Mchenry Lube Express) and Jeff and his crew were…read morefantastic. Full synthetic oil change in less than 10 minutes was outstanding. They also give a discount to nurses, teachers, ff, cops, medics, police etc. I respect a business that is willing to support their community. I will be returning and I'm telling all my friends. Thanks!

It's fine, but the lack of weekend service hours and no loaner cars is a bummer. Plus I feel like…read morethey suggest optional service repairs I don't REALLY desperately need done. The 15% off on service from Costco keeps me loyal, though.

I'm honestly getting sick and tired of companies charging a 3% surcharge for purchases made with a…read morecredit card... especially when they suggest that I can "save 3%" by using a debit card. I've been a customer here for almost a decade, but I am FIRMLY committed to no longer doing business with anywhere that charges this 3% fee instead of simply including it in their prices. Also, the 3% surcharge is not mentioned anywhere on the written estimate I was given, and wasn't point out until after the work was done and I was about to pay. Then, after I indicated that I wasn't happy, I was told by the guys working the desk that EVERY shop in the area is doing this. So I decided to call, and after 5 shops that are all within 1 mile of this shop, literally NONE of them are doing this. Don't get me wrong. I like the guys at Douglas. But Even more than that, I really don't like being lied to. I won't be going back.

Very thorough inspection and clear explanation of each item along with photos of bad parts!…read more They did quality work and offered financing. We were able to get a loan car too. That helped a lot! Thanks guys!! We will be back!

We brought in our VW Jetta because it had the engine light on, and we needed it fixed for emission…read moretesting. They told us we had a certain problem, quoted us a price and it would take a couple of days. when we picked it up, it was 3 days later then what they said, and a few extra hundred dollars more without letting us know. Within 24 hours later, the engine light went back on, we contacted them right away, brought it back in, and they told us it was another problem. Once again, they had our car longer than told, and we spent another $1,000. The first time it was almost $1200. when we brought it home once again, the engine light came on, we called them, and they said it was probably a different problem then the last two times they worked on it, within a week time. but we didn't take it back there! The shop we took it to, told us it was only our gas cap, and it costed less than $200!! and we got the car that same day and they took it to the emissions place and it passed. Let alone the price difference, the time difference, and they went to get the emissions test done and passed it for us, was absolutely wonderful! The place we took our car was Car Care. and they were wonderful!! i feel like I wasted so much money and I had to cancel so many different appointments when I brought it to Pit Shop. we won't be going back!