NIGHTMARE doesn't even begin to cover it. Bill strutted in promising the world, then vanished like…read morea coward. He's out here operating with a suspended license, stiffing the demo crew who tore out our flooring, and leaving us with a destroyed home and a half‑finished job. His installer barely got 10% done before the entire crew disappeared without a single word. I've tried calling. I've tried emailing. I even showed up at the local office -- all I got were pathetic excuses and zero accountability. The demo company and I have already filed complaints with the contractors board and the financing company because this man thinks he can just take people's money and run. How does a grown man blatantly steal, lie through his teeth, and operate with zero integrity? Every response he posts to negative reviews is defensive, rude, and dripping with shady behavior. He cannot be trusted. Nothing he says is real. And I have the documentation to back every bit of this up. I wish I had dug deeper before hiring him. If I can stop even one person from getting screwed the way we did, then at least this disaster serves a purpose.

Buyer Beware - My Home Was Left Torn Apart - Their contractor license has been revoked!…read more I never imagined I would be writing a review like this, but I feel obligated to warn other homeowners. I hired Flooring Direct Temecula to replace the flooring throughout my home. On June 22, 2026, I signed a contract for laminate flooring and paid the required deposit to pay for materials. The installation began but stopped abruptly after only part of the flooring was installed because there were no remaining materials. What followed was one of the worst customer service nightmares I have ever had. For more than two weeks, the owner, Bill Norris, completely disappeared. My repeated phone calls and text messages went unanswered. I received absolutely no communication explaining why my home had been left in pieces. During that same time: * The installer told me he had not been paid. * The delivery driver told me he could not reach Bill. * A salesperson ( His son Billy) at Flooring Direct Temecula also told me he could not get Bill to answer his calls. Think about that for a moment. Not only could the customer not reach the owner, but his own employees and subcontractors couldn't reach him either. Because no one would communicate with me, I had to investigate the situation myself. I contacted the flooring manufacturer directly and discovered that only part of my flooring order had ever been purchased. The remaining flooring required to finish my home was sitting at the manufacturer because it had never been paid for. As the homeowner, I was told I could not obtain my own flooring because only the contractor could authorize and pay for its release. Meanwhile, my home was left with exposed subfloors, furniture piled everywhere, and rooms that were unusable. No phone call. No explanation. No plan. No concern for the customer. I ultimately had to open a dispute with Chase Visa to protect my money. I also filed felony charges!!!!!!!!!!! Only after I escalated the situation and informed Bill that I was involving the police to document what had happened and finally pressed formal criminal charges did he finally contact me. This entire situation could have been handled differently with honest communication. Instead, I was left chasing answers from installers, delivery drivers, and manufacturers because the person responsible for my project simply disappeared. This wasn't simply a delayed job. This was a complete breakdown in communication and professionalism that left my family living in an unfinished construction zone while we had no idea whether our project would ever be completed. I strongly encourage anyone considering Flooring Direct Temecula to do extensive research, verify everything independently, and understand exactly who is responsible for your project before paying a deposit. Based on my experience, I cannot recommend this company.

I talked to several vendors and eventually I chose IZ Flooring…read more They did pretty good job and I'm very happy with them. I'd use them again if I have future needs

We had a terrific carpet buying and installation experience with IZ Flooring. We did our research…read morefirst and shopped a few different companies, but we ended up going with IZ Flooring due to their fabulous reviews and because of how quickly and professionally they responded. First, our rep Robert came to our house with tons of options and suggestions. He was able to give us a wide variety and help us select something that uniquely fit our style and budget. He was easy to get a hold of and responded quickly with any questions we had. When we came to the showroom, Robert dopped everything to lead us through the selection process. We could tell he was highly knowledgeable and much more intent on making us happy rather than upselling us on unnecessary products. When instillation day came our installers, Miguel and Israel, were also very professional and highly knowledgeable and skilled. Rarely have I seen harder workers than these two! Their attention to detail--such as lining up the carpet pattern on the stairs and making sure the cut pattern on the risers were balanced--was impressive. The entire job, including moving large furniture, was completed in two days. We couldn't be more pleased! We highly recommend this team for high quality products, professional treatment and advice, and an impressive installation experience.

Eddie did a fantastic job on our bathroom. He remodeled bathroom. He removed our old tub kit that…read morewas installed by the builder. We purchased our own tile at floor and decor. We also purchased our own shower door, drain and the shower valves. He told us how much tile we needed so it was an easy process. The entire job took about 5 days but he did a fantastic job. His price was more reasonable than other estimates we got. I highly recommend Eddie if you have tile and Stone work that you need done. If we ever need anything else done it will only be Eddie that will do the work for us.

Eddie and Able were wonderful to work with from start to finish. We wanted to install floor tile in…read moreour laundry room before receiving a washer and dryer. Eddie was able to take on our project quickly and at a reasonable price. We are so grateful! The floors are beautiful. We will definitely call Eddie back for our next project. Lynnda S.

George did an amazing job on our large tile project. He was brought in to fix a project that was…read morenot going well. Not only did he fix all of the other companies mistakes, but he finished our project throughout the rest of the addition. George was extremely easy to work with. He provided us some much needed suggestions. He was very meticulous and made sure we were pleased with the end result. Thank you George! GZX will be doing all of our tile projects moving forward!

Thank you George for the beautiful tile installation in our en-suite bathroom! We definitely…read morerecommend GZX Tile. George is professional and listens to what you want for your space. He is an excellent communicator and uses the most up to date installation techniques, and when issues arise he knows how to troubleshoot to achieve the best results. He shows up on time and is motivated to finish the job on schedule. His prices are competitive and his construction style is surgical. Also he was one of the few installers that was available to accommodate our schedule on somewhat short notice.

I wanted to frame my three bathroom mirrors with 3" molding. The molding was purchased by me from…read morethe molding place across from Hanks Hardware. The painting of the molding was done by me. It's a four color paint to look custom and rustic but modern at the same time. Nate made all mitered cuts and put the frames up perfectly. He did a great job, and this was a first-time type of project for him. I love it. Also added new drawer/cabinet pull. Gave the vanity an updated look. Looks good. Thanks, Nate, for being on time and taking your time to do a quality job. By the way, Nate keeps a clean work area and good cleanup when finished.

Nate is an honest contractor. He gives u a great price and gets the job done on time or early. We…read moreare so happy with our update! It looks beautiful. He shows up every day and stays the whole day and works hard. He cleans up at the end of the day and vacuums his area, and takes the trash out with him. We are extremely happy with his workmanship, and I recommend him to all my family and friends.

These guys are amazing! Wonderful to work with and so helpful! Great communication and gorgeous…read morework. Highly recommend if you have a flooring project and can get them (they stay busy for a reason)!

From the time they showed up to quote through the end of the job Josh and his crew were fantastic…read more Had great suggestions and were always really professional in their work taking the time to ensure that everything was exactly how we wanted it. Would definitely use these guys again.

Hemet Flooring did an absolutely beautiful job on our flooring installation! We had a great…read moreexperience working with Ryan and his crew from start to finish. Ryan went above and beyond to help us match our existing floors. When an issue came up with the flooring order, he took the time to work with the manufacturer and even drove all the way to Cypress to exchange the material, making sure we received the correct flooring. The installation was quick and the floor looks amazing! Ryan truly cared about making sure everything was done right, and we really appreciate all of his extra effort. We highly recommend Hemet Flooring!

They were very professional and gave us quote on the spot, easy to reach them, Ryan was very…read morehelpful!!