Berger is an awesome place to buy a vehicle. The staff is nice and very knowledgeable. We will…read moredefinitely be back.

I never thought I'd need to make it clear to a company that it's not okay to tell young children…read morewho have been riding around with no heat in 8-degree weather that they are "definitely" getting a car unless you can actually deliver. I was rushed to provide a down payment and start a new insurance policy that day because it was "a done deal." In fact, they were so confident the deal was done that they let me take the car to pick up my children so they could finally have heat - specifically telling me that since I "already had insurance on it," I might as well. What followed that handshake and congratulations was a two-day saga of moving goalposts. After three 80-minute round trips in inclement weather, the tone shifted to condescension regarding my company's financials - as if they were doing me a "favor" by selling me a car. This was after being lightheartedly told the evening prior, "as long as the pay deposits are on your bank statement, you're good." I get that this is partially the bank's doing - but if you don't know your lenders that well you certainly shouldn't be making promises where it concerns them. The lack of respect for a customer's time was staggering. I was pressured to provide more paperwork (including more proof of my VA disability - despite having my award letter) while they knew I had to transport my kids back and forth to school, and in fact also do parenting things - only to be told at the last second they were closing two hours earlier than the day prior. When I realized I wasn't going to meet their shifting deadline, I texted to let them know I was driving another 40 minutes to drop the car off to relieve the pressure and rethink the deal until the morning. When I arrived, instead of a professional return, the finance guy tried to move the goalposts yet again with more requirements. When I finally called it quits, the gaslighting began. I was transparent about a clerical error on a proof-of-income document generated by my own company - an error that did not change the actual income reported on my application or my ability to prove it through bank statements. Knowing how openly embarrassed I was about the mistake the day before, the finance guy loudly accused me of submitting a "fake" document to justify the deal falling apart. The logic doesn't hold up: Why is he letting a customer drive a car off the lot to pick up their children if he truly suspects a document is malicious or "fake?" By weaponizing a transparent mistake at the finish line, they were simply trying to shift the blame for a deal they couldn't close. When I walked away, they blamed me for their failure and refused to refund my down payment on the spot, insisting on "mailing a check and maybe getting it refunded to my card." On a separate note, my company deals in email security. As I do with any company I share PII and financial information with, I did a scan of their sending domain to find that it is critically unsecured. That, combined with the fact that they condone using personal Gmail accounts for professional correspondence and documentation sharing, raises serious security issues. I chose to overlook these for the promise of a good car-buying experience, but I feel others should be able to make that decision from the same position of knowledge. It seems like this is not the status quo at Berger. I can respect that this isn't peoples' normal experience, but it feels pretty uncalled for that it even happened once. I can also understand how if others have been a victim of this type of degradation, pride may prevent them from speaking of it publicly. It certainly isn't a comfortable experience for me. P.S. Shout out to my sales guy whose name I don't want to associate with this review. Top notch, 5/5 stars. You deserved the commission - thanks for everything.

Horrible company. Do not use them. You are better off taking a bus. My payment is due "on the…read morelast of the month". They shut my car off today, the 26th of Srptembwr. My payment was due on the 15. I am an hour away from home and stranded and these idiots are closed until Monday. Completely unethical. Do not do not do not ever ever ever ever use this bullshit company. They rob people blind and then use illegal collection methods. Deserves zero stars

We are currently in a battle with Orbit Leasing because they won't release our Title unless we pay…read morefor it. The vehicle is already paid off! We are in the middle of trying to get a new car and need the Title released into our names in order to trade it in. They just keep giving us the run around. My advice is to never get into a lease through this company. I wish I did more research into this company before using them. They are crooks!!

Our Keystone Springdale Mini 1860SS has been a fantastic home base for our camping adventures. It's…read morecomfortable, easy to tow, and perfect for the two of us and our "Camper Dog," Minnie, who loves every trip as much as we do. Setup is simple, and it makes getting out and enjoying the outdoors effortless. We did have a Lippert fridge fail and had to replace it out of pocket, which was frustrating. But aside from that, it's been reliable and has delivered great experiences every time we hit the road.

Their backing what they negligently built on our 2021 keystone rv #keystonerv 290 bunkhouse with…read morenot a drop of side sealant , they only placed 1/8" thick by approximately 1/2" wide to cover over 1" away cuts of the end to of been sealed for starters I do go on many platforms spreading true honest god feed back , same photo so far as the heading of us.