KwikResponse was quick to respond and quick to demo my kitchen after I had a water leak inside my wall. But then things weren't so quick. They tore out my entire kitchen, sent their plumber out to do a temporary fix on the leaking pipe, and set up fans & a dehumidifier. After a week, the fans (extremely loud) were still there until I called to find out why they hadn't been removed. No one had come to check the moisture levels until I made a phone call. They were running for almost 2 weeks total (ugh!).
After a month with no kitchen, I made another phone call to find out why nothing had been done. I was told that they were waiting for the insurance to authorize payment. (From day 1, I told them that cost didn't matter...I needed my kitchen repaired) At that time, I was emailed a contract stating that I would cover costs if the insurance denied anything. Why that wasn't offered on day 1, I have no idea.
Anyway...with the contract signed, they started working the following week. Things started rolling, which was great, but then we never really knew when the different contractors (drywall, plumber, paint, cabinet, granite) were going to show up. Jose, the project manager, was very responsive to my phone calls or texts....and I'm sure he thought I was nagging him. He made necessary phone calls to try and get my kitchen finished. After a full 2 months, my kitchen was finally done.
On a side note, I work out of town and wasn't there to inspect progress each step of the way. My husband was there intermittently due to his work schedule.
I was finally able to get home and see the finished project. For the most part it looked fine , but as I started putting my kitchen back together, I started noticing things that were done half-heartedly. The dishwasher didn't work...only because the electrical plug they replaced pushed into the wall when they tried to plug in the dishwasher, so the plug didn't engage completely. (There were a couple of plugs that were that way) I'm not sure if they missed a screw when they installed it? But I didn't have the patience at that point, to pull the face plate off and see how the plug was installed. My ceiling still has a grime line from where they hung the plastic sheeting, the paint in the kitchen was a poor job (see attached photo), the granite counter looks like they were about 1/4" short where it met the wall and they made up the gap with a lot of whatever it was that they used to seal the seams. They even left it on my wall! So needless to say, the next time I'm home, I'll be grabbing a paintbrush and "fixing" the paint in the kitchen and grabbing a ladder and cleaning my ceiling.
The people from KwikResponse that I spoke with were very nice and I have no complaints about them. But I would have thought that they would have done a walk through to make sure their sub-contractors did a good job, since it reflects negatively on them when the work is sloppy.
This is the only time in all of my years of home ownership that I have ever had to hire a restoration company. I truly hope I never have to do it again...but if I do, I'll make sure to take a leave of absence from work to be there every step of the way to ensure this doesn't happen again. read more