THEY CLOSE AT 4pm, not 4:30pm on Saturdays. Yelp has it wrong!…read more Until my last experience (the Saturday before Easter), I've had fairly good experiences here. However, after spending over an hour in the car to try to get here from my aunt's house in Greenville, I was rudely yelled at by the owner when entering the store. "We close in 6 minutes!!!" This was the beginning of the end for me... I live in Houston so I only get to come here when I'm in town visiting family or if I make a special trip to come stock up on fabric. I happened to be in town the weekend of Easter and tried to come here on the Friday before Easter, only to find a handwritten sign on the door that they were closed (for Good Friday) and would be open again the next day. That was a bummer, but I asked my husband if we could try to come back on Saturday as I bought fabric from here previously and I needed more of it. My family in the area lives in Greenville, so it was quite a drive to get here from their house. I saw here on Yelp that they close at 4:30pm, so we rushed and I ended up walking in 6 minutes to 4pm. How do I know this? Because as soon as I walked in, the owner screamed "we close in 6 minutes!!!" at me. I responded, "online says 4:30pm and I'm from out of town". She rudely replied "well online is wrong - we've tried to fix it but it's wrong". I rushed to grab my fabric and with 2 minutes left to 4pm, she yelled from the front "are you ready to check out?!" They had already rushed everyone else (all 2 other people) out the door and I was the only one left. Listen, I get that it was a Saturday and you're trying to go home....but you weren't open the day before due to a holiday and you now have a customer in front of you who's ready to spend money and also told you that she's in from out of town... To be treated so rudely, by the OWNER, nonetheless, is absolutely unacceptable. Next time I'm in town, I'm sticking to spending my money at the other 3 fabric warehouses next door as I will NOT be coming back to this place.

Great prices... clean store... bad customer service…read more Today WOULD have been my third visit, except I was RUSHED out the door and told they were closed.. 10 minutes before they actually closed. Then the rude lady who pushed me out the door felt the need to correct me and say it was 5 minutes until closing, and that they didn't have any customers so they were closing early.. It wouldn't be a big deal but I sat in over an hour of traffic to get there and really needed 20 yards of fabric to finish a project that is to install tomorrow. Awful customer service from this particular lady.

Really nice, vibrant selection of modern quilting cottons, a fairly good canvas and linen…read moreselection; chambrays, shantung, polyester knits (if you're into that); sashiko threads, notions, patterns, books, quilting classes, machines. It's a smallish space, but well-curated. Some items were not priced; I asked one staff member the price; then another wanted to charge me nearly twice the amount at the register... This kind of dissimulation, intentional or not, is distasteful. Each item should be priced so this doesn't happen. It also saves staff being asked questions.

Nice quilt shop! Friendly staff! Good selection! I always take my sewing machine here for service.read more

A store dedicated to embroidery and cross stitch. Imagine that. This is a mail order business. No…read morebrick and mortar store. I was able to purchase supplies from them. Prices are reasonable. And I received my order within a week. They carry any designs you don't see elsewhere.

Wide selection, great prices on supplies and patterns, quick and easy ordering, and arrives soon…read moreand in pristine condition. I haven't had to use customer service, but think it would be just as good.

I had such a negative experience with the customer service from Rutherford's! It was disheartening…read morethat I had to sleep on it before writing my review. I have been shopping at Rutherford's for almost 25 years. I myself have owned my own business & consider myself a very understanding, positive person in almost every situation life brings upon us. That being said...I also believe the heart of our lives is our Home. More so today than ever before. Home is our safe place to be & recharge. I also entertain at home & many of my friends say I have the gift of hospitality. I am not the least bit pretentious. That saying treat the janitor the same as the CEO is exactly how I've been raised. Thank you, please & a friendly tone go a long way. Excellent Customer Service is so important in business. The human connection can truly save any situation, turn a negative into a positive. We all have that favorite server at our favorite restaurant that we feel are like much loved family. When we make a human connection with others, when they get us we should continue to share with them. In all my business encounters when I find a person who is passionate about their job & executes it with knowledge, friendliness & communication...that's customer service. I want to encourage that relationship by asking for their service, be it my restaurant server, the person I purchase a car, furniture or the person I choose for home decor. This past year I had a lampshade blinged up by Pamela, couldn't have been happier. She had perfect insight & suggestions on how to make my lamp enhance my home. She took into account my colors & my taste. Even though it was a small lamp & a tiny sale, Pamela treated my purchase with the same respect as if it was a million dollar sale. Returning to Rutherford's on Monday to have 3 lampshades blinged I was going to set up an appointment with Pamela. Against my better judgement I let an acquaintance talk me out of it. Should have gone with my gut instinct. Upon entering the store I pretty much had an idea what I wanted, but always love the designers insight cause they are the professionals. I made the choices for 2 out of 3 of my lamps completely by myself. The 3rd shade was more difficult to find a match. Finally I settled on a it will do choice, do I like it, yes...not in love with it. After an hour my brain was cooked. Pamela would have had it completed more timely, she & I were connected on the same color wheel. Ok, so I'm paying for my lampshade jewerly & this employee tells me Wednesday morning pickup. She will call me when my shades are ready. That's a longer turn around than I've ever had but I'm good. Happy to know Rutherford's is busy during this Pandemic. Wednesday morning works, my dinner guests were coming Wednesday night to taste test some new recipes for my future cookbook. Wednesday rolls around & it's 1:00, no phone call, so I call just to touch base. This employee is with another customer, no worries, I ask the person who answered the phone about my shades. She says they have no shades that she is aware of being done, ready for pickup. I leave a message for the employee who helped me, to call when she's available, no panic necessary. 2 1/2 hours later I have had no return phone call, so at 3:30 I call. She tells me she hasn't started my shades yet. No apologizes, no concern. Flat tone, she will have them done by 2:00 on Thursday. I never had tone, I was truly speechless. Ok, I feel like I've been kicked in the stomach, ouch! I'm so very disappointed. My naked lamps for my company to see the minute they enter my home. If I had known it was going to take over 3 days I would have done them myself. BTW, we all tasted some yummy food & we had some interesting dinner conversation. Thursday I never received a phone call either. Do you see the zero Customer Service??! Well, my Thursday was crazy, my Hubby & I raced to Rutherford's knowing they close at 5:30. There's also tons of construction on Lovers. We get there with 3 minutes to spare but the door is already locked. Employees are still inside so I'm about to ring them on my phone when dear Pamela sees us & comes to the door. She recognizes me, she's says your shades look beautiful, you made some excellent choices. We enter the store to pickup my shades & I want to give them a look over. The employee who waited on me...no acknowledgement of me at all! No hope you like your shades, no apologize, not even a hello!!!! NO CUSTOMER SERVICE!!!!!!! The whole time Pamela is waiting on me. It's difficult for me to be critical, but I share with Pamela I'm disappointed that the ribbon on my entry shade is done incorrectly. On the top ribbon it was supposed to be half the size & it's crooked. Pamela offers to fix it but I'm concerned the fabric glue will show. I'll just live with it. Thank You Pamela, you were wonderful, can't say the same for the other woman who gave me zero Customer Service!

Totally loved the place. Needed tassles for tying back curtains. Not exactly an every day request…read more Luckily I have friends who know this stuff. So off we went to Rutherfords. They let us check out a few - interesting what you can do with mismatched tassles, but I digress. While there I saw some reading glasses with built in LEDs so that the light shines onto whatever you are looking at. Added a whole new meaning to high beams.... Anyhow, we found the tassles we wanted, returned the samples and have ordered them. Very nice people in the store and an array of beautiful things.

Had a fantastic experience at Five Star!! Texted their number with a picture of my pair of chairs…read morefor a reupholstery quote and the rest is history! Highly recommend!!!

First time using this business for reupholstering 2 chairs. They did a fantastic job. Bonus is…read morethey were quick, and very affordable in my opinion.

I cannot believe they have such a big fabric collections of different brands. The people working in…read morethe shop took complete care of me and all of my needs Customer service five stars across the board.

Super speedy and did a great job hemming my pants. They fit perfectly! Would recommend going there…read more The owners are very sweet.

Joseph was SO helpful in helping me figure out what was needed to fit the measurements we got done…read morefor our custom drapery! We haven't placed our order yet but are very excited to move forward with cutting corners- will edit post with photos added after they're done!

This place is all over my FB/IG feed advertising their ability to do more affordable curtains than…read moreboutique firms, so I had high hopes. Went in Monday at 400- and almost no staff was there even though they close at 530 pm. So then I scheduled online for Tuesday. I showed up for my 2 pm appointment and checked in, then inquired again at 10 after.... and then after waiting for 29 minutes for ANYONE to assist me, I left. That amount of wait time without kind accommodation really just past my threshold for what is a reasonable use of my personal time. Their capacity does not match their advertising. Sign up online is easy, text reminders for your appt. are flowing...but in the end execution is lacking. On service, I give them no stars. Made me wonder how a curtain order would get handled and if it would get lost, shelved or delayed....

I highly recommend Gentry custom Upholstery…read more They recently reupholstered one of my chairs and I was so pleased and excited to see their work. They provided A+ quality work and amazing and personal customer service. I will use them for all my upholstery needs and projects. Joan H.

I want to highly recommend Gentry Custom Upholstery for your next project. He has done upholstery…read morework for us for many years now. His work is absolutely outstanding. He also has beautiful fabrics for sale. I have older furniture that is well made, and I do not want to part with it. With his reasonable prices, I have been able to keep my wonderful furniture and with his work, it looks brand new. Very Custom work. You can depend on Mr. Gentry to do an amazing job. When I first had him to redo my Allen White sofa, he noticed that the back side had not been sheared, and was left plain. Since my sofa sits out in the den and can been seen from the back, he decided to shear/pleat the bottom of the backside. He paid attention to this detail which was missing, and thought it would look better. And so it did! 100 per cent better. He did not charge me anything extra for this work. Recently, he reupholstered my chairs that go on my patio. I will post a picture of these beautiful chairs. Thank you Mr. Gentry for all the good work that you do and I look forward to our next project together.