Very nice owner. We had trouble getting our order…read morecompletely delivered. Some items were back ordered, and frankly, I think we slipped through the cracks, because when a few weeks went by, I called to inquire about when the other furniture would be in, they seemed surprised we were still waiting. When they finally came in, I took a day off to stay home and wait for the delivery, but they did not come. I asked them to bring them the next morning, but the delivery guy said he'd have to make sure his other customer "was ok with that." I was kind of mystified that they wouldn't be willing to do a small courteous act in delivering my order first thing the next day...he did it begrudgingly. Icing on the cake--I just noticed one barstool they finally delivered is used, dirty, and I will have to have it repaired...I didn't have time to inspect it the morning they delivered it. My fault. But why are they selling me used, broken furniture as new? I didn't get a discount and I will have to pay to fix it. So it's a fine place to get some lovely, unusual furniture at a fair price from some nice people. you might want to look carefully at what you get, and expect to be flexible on your delivery timeline. ***follow-up*** The owner contacted me and offered to pay for repairs we had made to the damaged furniture. She had not personally inspected it and the person responsible for the delivery mishaps and the poor condition of the item is no longer with the company. She apologized and tried to make it right, which goes a long way in restoring my good opinion of their business. Looking back, I could have given them one more phone call to give them a chance to make it right.

Ordered 2 "high-end chairs, totally some $13,600. The first chair arrived transported in an…read moreopen-air yard trailer, on a snowing day in winter. The second chair was 2 months overdue (6 months in all!) and came without paperwork for me to sign so I couldn't remark about the stickers on the base nor the very used and old and (crocodile (faux) leather. promoted as "jumbo" but with a seat that was only 14-inch wide seat that only a child or thin adult could fit in. There is no lever to lift the foot rest so you must get out of the chair to manually lift the foot rest then climb over it to get in. But the worst part of the chairs is that both arrived with the round metal footings so damaged that you must set these chairs on a bulky rug so as not to scratch your flooring. What a headache and a heartache. I have them sitting upside down in a guest room. not usable. Bettie Y.

We absolutely LOVE our new De La Rosa Upholstery cushions!…read more Arcelia was a pleasure to work with. She was helpful, responsive, friendly, and gave us a ton of options. We are so pleased with the quality of these well-made cushions and expect them to hold up for a long time. Our restaurant guests have remarked about how fluffy they are and we are so happy to see them comfortable and smiling out on our patios. We highly recommend De La Rosa Upholstery. Thanks from Yasmin & the whole Malai Kitchen Team

Excellent service, quality workmanship. I had four retro Formica table chairs reupholstered. They…read morerebuilt the seat support as well as, replaced foam cushioning on both the seat and the backs. They are beautiful!

Excellent furniture at an Excellent price! I have had some…read morecredit problems yet I was instantly approved at furniture nation for enough to purchase the leather auto recline love seat I wanted. The owner is a honest guy who explained all aspects of the credit program and strongly, yet professionally, encouraged me to pay it off in the 90 days no interest. I've since gone back and ordered another piece and purchased a small dresser off the showroom floor. The dresser was at an excellent price and came assembled. Not something you see at other furniture sellers when sold at a decent price. Furniture Nation sells quality furniture at a good price. I felt no hesitation about purchasing from the owner and I'm happy with the furniture I chose. Thank you Furniture Nation for being one of the "good guys"!

Horrible experience. I purchased a chair. It was not available when it was promised. I gave it a…read morefew more days. Now no date was provided so I asked for a refund. I was yelled at for about 5 minutes, even asking the propietor to stop yelling at me. He did not want to refund my money until I made it known to him that I was recording our conversation... .then he coughed it up. Seriously lacking people skills.

The hilarious sign at the front door caught me !…read more Very fun eclectic furniture pieces . ( think great photo ops) Local & beyond . Had a wonderful experience and convo with one of the staff members here . Yes ! They will ship to you .

I can always find unique, reasonably priced furniture here. They also have great decor to accent…read moreyour home. Their designers are very helpful as well. I recently moved out of state, but was visiting Ft. Worth and stopped in. I found a great coffee table that I absolutely love and it fit in my car for the return trip. I highly recommend this store.

Great selection and great value. We bought a teal table set and complete patio set. Great quality…read morestuff that is holding up well. Customer service and delivery service was great too.

I bought pool furniture from them with a 10 year warranty....Two years later the fabric came…read moreloose.... They tell me the frame has a 10 year warranty but the fabric only has a one years warranty. They had fixed the same issue the year before on one of the chairs. a year later the other chair had the same issue...That's when they said it was out of warranty and tried to hood wink me by saying it was out of warranty....First of all I should have never bought from them because they pulled the same crap on me 5 years before. I had bought pool chairs with a life time warranty from them 10 years beforehand a claim but they could not find any record of me buying them because they said they purged their files...... I believe the outlet of their was located right off of Interstate 35 E is gone....I believe they may have possibly merge with the Grapevine store...Bottom line....Make them put in writing the warranty... Oh also beware of all their bogus "SALE" items.....They say this is normally $600.00 but on sale for $175.00...... When it falls apart one day after having it for a year they tell you its out of warranty for the fabric.....Screw'em!

Exceptional selection, high quality, and reasonable pricing--working with Ben at Empire Rugs was a…read morefantastic experience. After searching all over DFW and across the country, we were thrilled to find such beautiful, well-made options in one place. Ben went above and beyond--after we shared photos of our space and what we were looking for, he thoughtfully pulled options for us to see in the showroom and even brought rugs to our home to help us visualize everything in the space. He's knowledgeable, passionate about quality and design, and truly focused on helping clients find the perfect fit for their home. Working with him was an absolute pleasure. Highly recommend!

More than just a business transaction! Ben shares his passion of creating beautiful spaces with…read morehandmade, imported, high quality rugs. His energy is genuine and sincerely uplifting. He spent time with me to find the perfect piece right at closing with no rushing and encouraging me to be picky and find the right one. We chatted afterwards; it surpassed business transaction and fostered human connection, which we all need more of these days. By investing in these pieces of art you are supporting culture and human creativity. You are putting your money into a circuit of families and preserving parts of humanity that are worth selectively choosing; where you put your money matters!! Pieces to be handed down to future generations. Threads weaved by hands with stories and placed in spaces that have their own stories.

The lovesac is great until it isn't. We were 2 months out of warranty and the store manager told…read moreus she would take care of our 2 cushions. After 3 weeks I called just for her to tell me I need to call customer service. We had already spent 8k on the couch 3 years ago. 1 cushion is over 200 and to change the color its at least 2k. Some of the other cushions are starting to wear down aswell. So we might aswell just go back to buying a new couch every few years. Its cheaper. Very disappointed because I love the concept.

Arrived at the store with a friend looking very generally for furniture. When one of the staff…read moreasked if we were searching for a specific couch, we told her no. From then it did not seem like we were taken very seriously. There were not many other people in the store, but she made it quite clear she wanted us to leave from the way we were treated. The saving grace was the other sales associate who patiently answered our questions. Unfortunately, we will probably not be returning.

We love our furniture. They were very helpful.. Great customer service!!! We are new to Texas and…read moreblessed we ran across this store.. Furniture came in a week faster than we thought.. prompt delivery and set up.. When they were leaving from putting furniture together, we found out it was family owned and operated. Wonderful people!! We will definitely be going back for future furniture needs!!

This furniture store is the one you want if you 2000 miles away and buying your UNT college student…read moreher first apartment furniture. A) The website has prices, and those prices are competitive with (or cheaper than) several national chains which sell "first furniture". The store also sells better pieces & top of theline, also well priced. B) Its a family owned business so I got the owner (Clint) and placed my order and arranged delivery with him. He goes on the deliveries, so that's reassuring too. My daughter said he was very nice. C) The sofa, dresser and mirror I bought are lovely and good quality. I was quite happy when I saw them in person. If you are thinking of ordering though, call two weeks in advance in case the items are not in stock. Overall very pleased: items are as represented, good quality and delivery was inexpensive and a breeze. Nice to get a square deal.