I came in early this morning (right when they opened) with the hopes of being the first client of the day and getting in and out. I got there first and only had to wait a few for the lady who would end up "doing my hair" (aka making me look like a clown). She was running a little late but I didn't care because hey, I'm always running behind. Plus she had some purple in her hair (my favorite color) so I figured everything would be okay. Wrong.
I had relaxed the portion of my hair I wanted left out on top and pre-parted with a side part so there would be no confusion. Even though I showed her the part and told her that is where I wanted it, the hairdresser gave me a middle part. It may seem trivial but because of the shape of my head and size of my forehead, middle parts are very unflattering on me. Complicating the unfortunate part, it was centered only halfway back then made a dramatic 30 degree turn. It appeared that she hadn't left a sufficient amount of hair out on one side and had to accommodate with some sort of made up zodiac sign. She had asked if she could cut the tracks on top instead of sowing it continuously which didn't seem like a huge deal at the time except that she cut the entire second bundle into individual pieces (instead of just a few top ones like I'm accustomed to). The amount she cut and the way she cut caused large parts of the hair to be cut off the track.
When she turned me around to reveal my hair, I was horrified. The bizarre part, the lack of blending, the shorn hair....I literally looked like my name was Bozo. I went to the front and let the girl know that I was very unhappy. She could tell on my face (and could see the foolishness for herself) and offered to fix it. She brought purple haired lady over and explained what was wrong. The lady alleged that she parted it where I had the part and an argument ensued. The lady from the front just asked me to purple haired lady fix it. The hair had to be partially taken out because the 30 degree part didn't allow any wiggle room. Purple hair lady starts taking out the tracks to fix what she's done while STILL arguing with/belittling me about how she's never had to take someone's hair down and she that followed what I had shown her. This goes on and on and I mostly ignored it. Then she apologized and said she now sees what I was saying and she's going to make my hair look nice. My faith was restored. She was showing me the look in the mirror as she went along and I was actually pleased with how things were progressing. Obviously I trust too easy because it quickly went downhill again .
I see that she is again cutting the tracks more and more and as I'm running my hands through the new bundles I had just purchased, more and more hair is coming out. As I've used this company's hair before, I know it doesn't shed like that. Plus thread that she hadn't taken off the tracks when she cut them out is still there and needing to be picked out. As she nears the end, she tells me that she is going to cut some hair out of the back to put in the front because "you need hair when you do a side part." Ummmm no...that's not a thing. Then another lecture starts about how my hair is going to be bumpy if she can't take hair from the back, how the hair coming out is because I made her re-do it, how the hair on top is bumpy because of me, etc. etc. There were so many more unprofessional things that were said but this story is already long. On top of everything, my tracks are exposed and she didn't even attempt to match my leave out to the wavy pattern of the hair I used.
So after 5 hours, I left feeling horrible about how I looked and how I was treated. Picking thread out of my hair and looking for a new stylist is how I've spent my time since I left. I have had several good experiences here which is the only reason it's getting 2 stars (and because the lady at the front today was very kind and professional to me). But the good prices and convenient location aren't worth the hassle of the money wasted on good hair, the unhappiness of feeling like you look worse than when you came in, or the aggravation of having to pay someone who can't keep their foolishness to themselves. read more