Been going here for over a year, mostly for their buy 1 get 1 free butane deals on a specific brand.
I've bought a bong and glass pieces from here too. Was totally okay until my last purchase, which I guess I got to see the caliber of customer service you will get if you have any troubles.
If you come here, buy something small that you don't care it it breaks, then come here. If you want some kind of guarantee on any purchases, even emotional, I'd recommend any place else.
Saw a $379.99 (online) Puffco Peak electronic set up for sale for $450. The thing was missing the cap and the rubber part that connects the cap to the piece, so you don't lose it.
They had a replacement that they said fit, which technically it'll cover the hole but won't work like the original piece would. Got offered a discount. Didn't want to wait it to come thru the mail so I bought it from here.
Immediately getting home, I notice it won't turn on. It flashes a rainbow color and shuts off. I look at the manual and it says it's a disconnection issue to the bowl. Open the bowl area up and the heating element not only has a crack in it, I can see residue on it.
WHILE SHOWING ME REGULAR BONGS, the salesman also showed me a glass bong that was dirty and filmy on the inside, as in, it had been used in a smoke session. He said they had "water tested it" and if I was interested, which I wasn't.
I suspected this was also used because I could feel sticky residue on the bowl and see some inside glass and on the heating element, which was cracked.
Went back 2 days later with my receipt and the guy there couldn't do anything but call the owner, whom basically told me "no, there is no residue, it was not used, you probably used it."
I didn't want my money back, I wanted to buy the parts to fix it or replace it. They said they could not do anything until the owner was there, and even then, it was just an exchange, if they see it was not used. The owner told me there was no residue when I could see the residue, with him on the phone.
He hung up and then I gave the phone back to the clerk m. He then offers to get me high outside. I said no, I just wanted to use my $400+ bong and I can't and I have to wait. He offered again. Had to say no again, and just left.
I don't have time to go back until late, and the owner says he's only there on certain days til 6pm. I bought this at midnight, they're open til 2. I offered to leave the device there and they said no.
They used their glass here and resell it. Not ALL glass, but some here and there. Not coming back here, I'll give my money to other local businesses. I've been shopping here for a year, they're okay, idk why this last transaction went the way it did. Sucks. read more