Fawna is theee sweetest, kindest and most helpful! This is my go to place and she is ALWAYS…read morewelcoming and friendly!! They have the best employees and all the best products at a good price.

Good selection, good prices, good service. If you need any type of tobacco products or smoking…read moreproducts this is a good place to go.

I purchased a bubbler walked out the door and got a good look at it and it had water in it. Turned…read morearound and went back into the store and the guy said "it must be from the rain" it wasn't raining btw. So I just purchased a used bubbler and he told me there's nothing he can do about it.

I don't leave many reviews but I had such a nice experience at house of smoke with Draven I wanted…read moreto share. I came in looking for a few different things but wasn't sure exactly what I wanted. He helped me find some great options at great prices, wasn't pushy, knew what he was talking about and made my whole morning. Thanks guys!

This is such a beautiful store... And they carry all the products... Customer Service was…read moreexcellent, and I would tell everyone to go here for all their needs...

Great quality service. The guys really know their stuff and the variety of products offered are…read morenice. They have great warranty and returns that make shopping a breeze (pun intended)

I thought I was going to have a difficult time buying the rum that I like but Total Wine & More had…read moreit! Yay! That was a great start. What I truly like about this store is that it delivers! I will order from this place before parties. I can get mixers, alcohol, beer, champagne, wine. They have everything and a wide variety of each. I have also visited the store. The employees were helpful and made recommendations for drinks that I wanted to make. I will continue to purchase my drinks from here. ......... . . .. ....

Total Wine has something for everyone... Wine, as the name suggest but also a full range of beer…read moreand spirits and bar supplies. The staff are incredibly knowledgeable and if you're looking for assistance are very helpful - and we'll find somebody more knowledgeable if needed, just because they want you to have the best outcome. Thursdays, Fridays, and Saturdays they have tastings of both wine and spirits wear a curated selection is available to sample at the sample bar. At any time, you can ask for samples on many of their products - which is super helpful if you're trying to make up your mind about something new. Their app and website are up-to-date with the inventory, making it easy to see if they've got something in particular before you drive over. That's super handy, particularly if you're used to using the OLCC website for liquor stores in Portland. The store was recently closed for about three months due to damage to the building and while they're coming back, they are not at 100%. In particular as of early July 2025, their coolers are still unavailable and their beer stock is limited However, the staff is still amazing. The selection is great, and the prices are outstanding. Highly recommended.

The people that work here are all nice and friendly and I've never had trouble with any of them…read morethey're always willing to help if someone needs help and they do not turn people down for their appearance Etc

Excellent customer service! always friendly, knows product well.!personal experience plus, leading…read morereviews. On top.!! At most customer come to almost guarantee the best in our neighborhood shop, customer service. must neededed back.. good luck BTZ, as always wish well. Posted by Jess.only the best known Jess.

Best prices in the county. Convenient location, and very friendly staff and helpful staff.read more

I recently went through the drive thru and it indicated to go to window 2. When I proceeded a car…read morewas already there so I waited behind not knowing to wait at the stop sign I have only been a few times before. The clerk Shannon was very rude and said I started a traffic jam when the sign said go to window 2 and was lit up green. She gave me the carton and said okay BYE. Very bad customer service

Kalani was very informative and polite. The selection was…read morealso great! Will definitely be returning.

Super organized place very cutesy with cool decent merchandise & great prices. The services was…read moreawesome she had great energy and she cute. so I would definitely come check this place out!.

always pleasant and always ready to help. Hometown friendly shop. Thanks for being there.read more

Been to Paul's when they were on Hayden Island. I don't…read moreknow if they have working humidors. I went to the new location for a pipe and tobacco. They have a good selection of pipes and tobacco. Great friendly service.

A good friend asked my advise for getting a box of cigars for a family visit. We went here because…read morethey specialize in cigars, only cigars. The employee was very knowledgeable and my friend bought a box along with several other items to a tune of $287.00 and we left well served. I went back to take a few shots for a glowing Yelp review and was treated like a homeless bum who took a crap in the middle of the store. A red eyed shrew could learn from this one's breath taking abrasiveness. After several decades of living, I have never been treated is such a rude manner. The employee here threw me out after I took a picture of the store interior for what was going to be a great review. I explained that I wanted the photo for a better shout out than their current 3 stars that they have on their Yelp page, but that didn't matter. She kept up the blistering abuse, even after I deleted the photo and apologized for taking an unauthorized photo her, (even though it was a photo of the interior, she just happened to be in it). It's obvious that this person has been abused by the paparazzi. Sadly, I can't give them a negative star rating.