Always honest and reasonable. Sorry guys if your car breaks you may have to pay to get it fixed and…read moreyou may have to wait a day or two because there are other people with car problems that got there before you. I have ALWAYS left happy knowing I supported a local business and the small talk with people I know and trust is a bonus as well.

I've done business with these people previously. Probably spent a few thousand dollars on repairs…read morewith respect to my daughter's car. Head gasket was replaced and other sundry items. I used them because they are a local, established business with a decent reputation . . . until today! Called early in the week and spoke with John. Strange, despite significant transfer of money, he had no recollection of me. Furthermore, I was an employee in the community for 28 years and Mr. Rhino is a public figure as well. The purpose of the call was an inquiry concerning my daughter's car with respect to ignition wiring replacement and a much-needed timing belt. For those of you that are not mechanical, the failure of a timing belt will potentially destroy the engine. My daughter called and made an appointment for today assuming that work would be accomplished. The arrangement called for me to act as the agent and I would act on her behalf with respect to work and cost. She had given me a budget limit, but it was not unreasonable. Consequently, I fully anticipated a call this morning and a discussion concerning repairs and costs. I DID NOT receive a phone call until 2:00 PM which I find to be absolutely unreasonable. Second, I was told that perhaps the electrical system should be left as-is because no trouble was being experienced. I said, "I want you to change those plugs!" "That vehicle has over 100,000 miles and the plugs have NEVER been changed." I have seen plug electrodes almost eroded totally with that much mileage. He agree, but was somewhat reluctant. He agreed that the timing belt should be replaced and gave a reasonable estimate. However, that's not a project to start at 2 PM on a Friday afternoon. Therefore, this ludicrous delay necessitates arranging for another appointment next week. It's inexcusable because the garage was given all this information in advance. These events mark the last trip to John and Ed's Garage. This decision is further punctuated by the events that occurred at the end of the day. I received a phone call at 5 PM, closing time. I was was informed that nothing had been done and we would square the account when the timing belt was changed. Wrong! The timing belt service will not be done there and there will be no payment. Try to collect and we enter the world of the Chapter 93A, consumer protection, letter.

Best prices in the area, hands down…read more Cash only, one-way entrance only to the pumps. Ummm ... what more do you need to know?

I came here because they had the cheapest gas in the area that I could find using my gas station…read moreapp. It's cash only and full service. I paid the attendant and he filled up the tank while I chilled in the car. It's small as there's only 4 pumps and it's not the best looking gas station, but I would get gas here again.

I got a sticker on my truck today honest place get my gas there and all people are polite would…read morehighly recommend this place.

I needed an inspection sticker and went to US Gas in Stoughton. The mechanic there told me that my…read moredriver's side tire was loose as he was able to move it. He told me I failed inspection and needed to get that fixed ASAP as it was a safety issue. He said they could fix it for me. He said I shouldn't be driving the car. I took it to my mechanic who evaluated the car and said nothing was wrong with it at all. He took it to his inspection station and it passed inspection no problem!

They went way above and beyond! I was driving through the Boston area when I blew a tire. I was…read moreafraid of being taken advantage of because I was from out of town and had to be able to drive home, all the way to Arkansas. After researching tire shops in the area I called Monro. Bill said he didn't have the tire I needed but to come down and he would see if he could help. I did, and he had a solution, although not perfect. I knew when he suggested others (competition) in the area that might be able to help me better, that he really cared about my well-being and was not trying to take advantage. They got in me right away and changed my tire. As we waited we noticed they had several repeat customers, and I wasn't surprised. They really helped make a bad situation so much better. I was able to continue on with the rest of my trip without worry. Then, after I had driven about five hours down the road, Bill called and asked me if I left a bag with some valuables. I did and my heart dropped. Bill locked it up for me that night. The next day I talked with the manager, Andrew. He said he would mail me my bag. He texted me a copy of the tracking number so I would have peace of mind while waiting on it to come. I cannot express how much this meant to me. They had already gone above and beyond, and then went even further. I wish I lived in the Brockton area so I could be a repeat customer. My fears of being taken advantage of were not only dissolved, but they went out of their way to help me, make sure I made it home safely, AND that my valuables made it to Arkansas. If I could give them more than 5 stars, I would!

Hellish 8 day repair experience at Monroe Auto Centers. Never had anything like this, EVER…read more.. Dropped off my car late on a Friday with a severe grinding noise in the left rear wheel. Weekend staff found a different issue in the front and said I was mistaken. Needed to order the parts on Monday to be done on Tuesday. Got a call from the Store manager on Tuesday saying they looked at the left rear wheel and they found the real problem. Asked about the original diagnosis, said that's a known issue with weekend staff. Said that they needed to order parts and would need another 2-3 days. Annoying, but OK. But that's where started to go sideways. Received a call from the manager on Thursday saying there was one part, a left rear brake dust shield, they were having difficulty in getting. Was told it would take another 3 business days to receive it. Suggested that I could find the part faster for them to install. Gave me the part number and after an hour, I discovered I could pick up the $16 part. Called back, confirmed the part number, picked it up and brought it to them. Found out they gave me the wrong part number and blamed it on the computer. Called their supplier again, the correct part was in stock and they would have it by tomorrow (Friday). Wasted literally 3 hours of my day in searching and traffic. By this time, I was quite frustrated. Told the manager to get this resolved. Didn't take responsibility. Blamed the computer, his staff, the "failing store" and the "problems he was dealing with". Never had someone answer a complaint with their own complaints. Asked him if he was the manager, wasn't this his responsibility? He said, yes but not all of it... Friday he called and said he didn't get the parts and they would be delivered on Saturday. By that time, I resolved to get my car on Saturday and bring it to another shop if they didn't finish. Called at 3pm on Saturday and they didn't have it ready. Didn't sound like they had started. Told me they would get back to me again with no time estimate. Told them to be ready at 5pm for me to pick up my car even if it wasn't finished. Arrived, ready to call AAA and one of the staff said another 15-20 mins. I said OK thinking, they were nearly done and came back 40 mins later. Was told they were finishing it up. Waited another 40 mins. No change. Started asking questions about the earlier time estimate and whether or not they would be finished as it was after their closing time at 6pm. The staff member no longer remembered that he told me 15-20 minutes. Said didn't know how long. Told them if I knew earlier, I would have towed it out. Another staff member said it was unsafe to tow. By that time, I was mad... Later, the manager arrived. Still couldn't give any estimate on completion. Told him that I'd already been there approaching 2 hours and I would have towed it out. He said "Nobody told you to come in. If you were serious about getting your car, you would have shown up with a tow truck". I then pointed to the staff member, who then again denied that he told me that it was almost ready. I wanted someone to at least tell me with certainty how long it was going to take or to take responsibility for the delays and mistakes made. But instead, it devolved into him saying that I should sit or come back tomorrow with my "stank ass attitude" and that I could "Go ahead and leave a bad review" (didn't suggest that I would). I didn't want to go back to that store another day, so I stayed and finally got my car around 7:30pm. Then as a final insult, they billed me six hundred more than what was quoted... Total: $2,979. Didn't argue, paid it, got my car and left. Used to be a location that I would highly recommend. Now it's just a horror show...

Great Mechanic Feel…read morelucky to have found this gem of a local shop.... referred by someone in the know..... George has a terrific personality and is a very experienced mechanic. He replaced the spark plugs and a coil in my mis-firing Honda Accord and got it running smooth and strong. Thank You. Highly recommended.

I had called around 4pm asking if they do inspection stickers, the person who answered the phone…read morewas very nice and said yes, I told him I'd be there in about 15 mins and he said see you then. Online it says they close at 6pm, when you get there most of the signs say 5pm. When I pulled up around 4:20pm, no one was there, the sign said closed, and the open sign light was off, the lights inside were on and I looked inside but didn't see anyone and tried to open the door but it was locked. Just a very weird and inconvenient situation. I had called only 15-20 minutes before I showed up, so I was confused when it appeared that no one was there and they were closed. I also tried to call twice once there and no one answered.

Bob was so nice to deal with. My SUV had spill stains on…read moreseats and WOW, couldn't believe how fantastic my car interior looked, like new. I would highly recommend Metal mirrors Detailing ! Will definitely go back, thank you for my beautiful car. Denise

Sent bob multiply photos of truck before appointment scheduled…read more Once appointment was scheduled dropped truck off. I kept calling for a month and half checking if was ready and he kept saying haven't gotten to it yet. Then just called and he said he wasn't interested is doing the job. Very poor communication and reliability very disappointing