I brought my 2007 Honda odyssey in for a synthetic oil change and I was greeted by the Jiffy Lube…read moremanager who was very helpful and informative and got the job done for me quickly as I was on a break from work. He also pointed out that my windshield wipers were at the end of their life and offered me new quality wipers at a slight discount to make it more palatable. I need a referral to a windshield replacement company and he was very generous and told me about a company right down the street who are able to fit me in and get everything I need to done from my vehicle that day resolved all within two hours.

I stopped in to Jiffy Lube on Route 1 in Norwood yesterday for a quick oil change. I chose Jiffy…read moreLube because I get a partner discount through Uber and wanted to be in and out quickly on my way to Boston. When the technician, Fred, handed me the tablet to fill out my information, I looked at the bill and there were several services I didn't ask for in the total amount of nearly $350, including a coolant flush, which the manufacturer recommends every 150,000 mi. This engine was replaced in October and only has 30,000 miles on it, so I know I don't need a coolant flush. Even if I did, the service was already on the bill before the tech even mentioned it to me. When I called this out, he tried to tell me that he was about to ask me about it. I countered by asking why a service was already on the bill and authorized before he did so. He had no answer. Looks like they are trying to jack up the bill and charge unsuspecting customers for services that they may not need. I'm really unhappy about this and certainly will not be returning to this location.

I highly recommend this Valvoline! Felecia, the manager, was so polite and knowledgeable. She gave…read moreme options and her "helpers" were the same way! Such a great experience and the coupons were honored ....no problem. Sitting in the car while it was happening was a cool experience. My experience couldn't have been easier or better!!

Waited for over an hour and watched two cars that got there after me be service before me. I was…read moreonly getting an oil change so it couldn't be because I needed a special service! The guys were nice but there has to be a better system for how they service cars in the order they arrive!

I dealt with Jesse who was very professional and helpful with my flat tire situation. At age 72, I…read morenever have experienced a flat tire, and was quite upset. He was very kind, understanding, and helpful.

Extremely slow workers. No sense of urgency whatsoever. Waited for an hour and then had to leave…read morecause I couldn't stay any longer.

I scheduled a last minute appointment via their call center, zipped over to Monro, and had two new…read moretires mounted and balanced. Ron was super helpful and friendly, and his technician was quick, professional, and thorough. I was very pleased with the service. Thank you!

I didn't end up servicing my car at this location but I would just like to give a shout out to Ron…read morewho was extremely helpful on the phone and courteous as well. I was driving at the time that I called and because of that he helped me figure out and pinpoint a location that could help me since his location doesn't have him to do inspections stickers and I waited till the last minute to get mine. Ron, there should be more people out there like you because it's pretty sad that you expect to get someone rude on the phone every time you have a question or call at any establishment these days... Thanks again Ron you really helped me a lot

These folks have done a great job on my Porsche Macan. They give good advice, understand your…read moreneeds, don't push extra services, are much more reasonably priced than the dealer. They have always been accommodating to my crazy schedule and needs. I've definitely found a new place to service my Macan.

I'm extremely disappointed with my experience at this shop. I believe I was overcharged for the…read moreservice provided, and to make matters worse, they denied responsibility for damage to my $8,000 paint protection film (PPF). I brought my 2022 Cayenne S in for a parking brake adjustment. The service advisor quoted a diagnostic fee of approximately $250 and mentioned that the total cost would typically range between $300 and $500. However, I was shocked when I received a bill for around $650. The itemized receipt showed a $250 diagnostic fee and $400 for labor plus tax. In my 20 years of dealing with both independent shops and dealerships, I've never been charged separately for diagnosis and labor when I choose to proceed with the service--typically, the diagnostic fee is applied toward the final cost of labor. For context, Porsche Westwood charges $820 for rear pads and rotors, and $400 for labor--a much more extensive service for nearly the same price. To make matters worse, the morning after picking up my vehicle, I noticed a 1/4" gouge in the PPF on my door. The damage appraisal came to $1,000 including the ceramic coating. I explained to the manager that I didn't see the damage at pickup because it was raining and water droplets camouflaged it. However, he claimed the security footage showed no signs of damage during brake service and refused to accept responsibility. he dismissed the fact that something could have damage the vehicle when they washed it- and kept repeating a brush couldn't have cause that kind of damage. Bottom line: Don't bring your $140K vehicle here. You may end up paying more than you would at the dealer--and with no accountability if something goes wrong.

Very impressed ! I…read morestopped by for an oil change before my state inspection as my "maintenance" light was on. They did a safety inspection and found a taillight out and replaced that. This saved me a fail on my inspection and a second trip. When they found they were out of my oil filter, they called to find who had one and gave me discount coupon for there or that site the next day. Also to their credit they did not try to sell what was not needed and explained all options with costs up front. There were also fast, and the two ladies on my prior visit and gentleman on this visit could not be more professional. Our family will definitely return !

Fast, friendly, reliable service. Always able to get in and out in no time and being able to stay…read moreand relax in you car is another nice added feature.

They did not perform the 18-point maintenance check - it was more like a 4 point maintenance check,…read moreand they actually left a bunch of the items on the list un-checked as shown on the receipt. Also could not use a valid coupon that they emailed me that hadn't yet expired. If I had known the coupon would not be honored, I would not have gone forward with the oil change. They should not have done it until we resolved the coupon issue. Ended up paying close to the inflated price. I do not recommend.

Great service! Quick and educational :) will only come to this location moving forward!read more

I come here all the time for car repairs because the Toyota dealership loves to over charge... The…read moreman that I always work with is Jeff, I believe that he runs the center, he's always kind and very informative about what's going on with your car. He gives you the hard truths and also gives you cheaper alternatives; but he's always honest about how long the cheaper alternatives will last and if they are even worth the hassle. I'm typically there without appointment and that's not a problem for them, I come around 6:30, they open at 7. He takes a look at the problem, tells you if he will need to order parts and how long the job could potentially take. I'm always out by around 1pm even when parts need to be ordered! The secretary woman who is always there is super sweet and usually has snacks, like homemade brownies, in the waiting area. She comes out with updates about your car occasionally if she feels you've been waiting too long. I started coming here because of my mother and she recommended myself and my Nana and we haven't gone anywhere else for years. They are great!

I brought my lower control arm bushings there for the front of the car suspension to get the old…read moreones pressed out and have the new ones pressed in. They charged me 145 for an hour of labor and proceeded to bend one of the metal parts that holds the bushing as well as plasma cut it. This is not acceptable since it supports the weight of the suspension components that hold the car up and even a minor alteration if not done properly can cause a deadly accident.

I've taken all of my families vehicles to Jakes Brakes & Auto Repair in Canton. Neal is as honest…read moreand hardworking as they come. He doesn't try to sell you on things that you don't need, and he takes his time to explain the problem. Not only is he incredibly thorough, you can tell he knows his stuff. He's extremely smart and patient. I wish more people took the time to post about such great small businesses like this one. Sad to see the couple of clowns who gave a 1 star review, who probably have never stepped foot into the shop, and just tried to finagle their way into using their own parts. Overall, I highly recommend this auto repair shop, his prices are fair and he stands behind his work.

Asked to install stainless steel brake lines, and then bleed brakes and clutch with Motul 660. I…read morewas informed that he did not want to do the work. Bummer, as I like supporting small shops. Did it myself with flared wrenches and a vacuum bleeder kit for pennies on the dollar.