Worse experience I have ever received in my life their communication was truly the worst thing ever. I submitted a request with my insurance company, the wait time was between 45-90 minutes. Around 30 minutes in I receive a call from an employee of Quick Response Roadside attempting to confirm my location. I thought great they are moving quickly. 45 minutes later no one has shown up or called me back. At this point 75 minutes since submission. So i call my insurance company to follow up with quick response and they say there was inclement weather and they will be there in 30 minutes. (Bullshit excuse by the way). Now 30 minutes has passed and I follow up with my insurance and quick response follow up with there was an accident nearby causing traffic and that they will be there in another 30 minutes. So another bullshit lie, I check the maps to see if traffic or accident nearby has occurred and I see nothing on the traffic monitor. Bullshit again. Eventually they state in the app that they have arrived, WHILE I AM ON THE PHONE WITH MY INSURANCE AGANET AND HE ASKS ME DO YOU SEE THEM NEARBY. The answer is fucking no, this company is bullshit.
Now feedback on how they can improve. They should dissolve this business and quit while they are ahead. They fucking suck, my insurance company will be dropping them from their services. I will contact every insurance agency and suggest to them that this roadside assistance company is capable of doing absolutely dog shit. read more