In short: the customer-facing people at this office are friendly and try to be helpful, but unfortunately are undercut by how incredibly inept and incompetent everyone else in every other department at Tesla is. I had a minor rear-end event that was a relatively simple repair. It took them months to even get to the car. Ok, fine. Tesla is not a scrappy startup anymore, so these pains are less excusable, but I can forgive this in the end. Unfortunately, that was the best part of my experience.
They damaged the rearview camera while in their possession. I know, because I had the Tesla Sentry videos to prove it. They did send a mobile tech to replace it a month later, but then, the tech charged my card on file, completely unauthorized, and after weeks of getting the runaround and playing phone tag to get Tesla to reverse the charge, I just gave up and called American Express and had them snatch the money back. I tried to be nice, but that gets you nowhere with a company like Tesla.
The techs also removed the wrap from one of my doors (and didn't even do it right because there was still adhesive residue), and I had to pay to replace it myself. They claimed they were going to reimburse me. It never happened. It's been months since this whole ordeal started, mind you. No check from them ever came. So incredibly frustrating and annoying. Oddly, my splash guard was sagging when I got it back. I mentioned it, but they didn't bother trying to address it. I didn't mention it again because I was honestly just so done with these people.
Don't come here. Mr. Musk must be understaffing these collision centers which is resulting in inferior work. These technicians seemingly don't care to do the job well, much less in a timely fashion. read more