As an owner of Mercedes' flagship car, the S550, you begin to understand the experience in superior…read moreattention to detail and quality Mercedes takes great pride in. However, it speaks volume when that same character of exquisiteness translates to customer service. Even though my service bill was substantially higher than most, Tobias Gilmour put mind at ease and restored my confidence in their standard with top tier quality in car servicing. RBM of Alpharetta has shown nothing less than superior customer service with handling my car and great communication. As a entrepreneur with mechanic history and with a family of mechanics, I would like personally Thank you Tobias and thank RBM for such great service! I will return soon for a new auto purchase!

Extremely Disappointing Sales Experience - Poor Communication and Follow-Up…read moreI contacted RBM of Alpharetta through Cars.com because I was seriously interested in purchasing a Mercedes they had for sale. I am located in Houston, Texas, and was prepared to drive to Georgia immediately to purchase the vehicle if we could agree on the numbers. Unfortunately, my experience with Lori Mohr was extremely disappointing from the beginning. I submitted my lead the evening before and received only an automated response. By around noon the following day, after the dealership had already been open for approximately five to six hours, I still had not received a personal phone call or meaningful response from Lori. I finally called the dealership myself and spoke with Travis in new-car sales. I specifically told Travis that I preferred to work with him because Lori had not followed up with me. A manager later called and encouraged me to give Lori another opportunity, telling me that she was a great salesperson and would take care of me throughout the transaction. I agreed. I then provided Lori with all of my trade-in information and even sent her copies of two purchase orders from Mercedes-Benz dealers in Houston. I made my position extremely simple: if RBM could match the deal I already had available in Houston, I was prepared to drive from Houston to Georgia and purchase their vehicle immediately. After providing everything requested, I heard nothing from Lori for the remainder of the day. The following day, I waited approximately another five hours after the dealership opened before finally texting her myself asking where we stood. She responded that she was working on it. Another day passed with no meaningful update. The next morning, around 9:00 a.m., I again had to remind her that I was a serious customer waiting on an answer and was prepared to drive from Houston to Georgia to purchase this vehicle. Approximately four hours later, I finally received a response simply telling me they could not match the deal. I have absolutely no issue with a dealership being unable to match another dealer's price. That's business. My issue is the complete lack of urgency, communication, and basic customer service throughout the process. There was no phone call explaining the numbers, no attempt to see whether there was another way to make the deal work, and not even a simple "Thank you for the opportunity" after I had spent several days trying to purchase a vehicle from them. What makes the situation more disappointing is that I had already expressed my concerns about Lori's lack of responsiveness to management at the beginning of the process. I was specifically assured that communication would not be a problem. Unfortunately, the exact same problem continued. When someone is willing to drive from Houston, Texas, to Alpharetta, Georgia, to purchase a vehicle, provides complete trade information, and supplies competing purchase orders showing exactly what it would take to earn their business, I would expect considerably better communication from a Mercedes-Benz dealership. Based on my experience, I cannot recommend Lori Mohr or RBM of Alpharetta. The issue wasn't that they couldn't match the price--it was how poorly the potential customer was handled from beginning to end. There are too many Mercedes-Benz dealerships willing to communicate promptly and professionally for a customer to have to repeatedly chase a salesperson just to get an answer.

Fantastic experience with Mark at JamRock Towing. Not an ideal situation, but he made it easier. He…read moreresponded immediately, arrived just as promised and provided updates along the way. The pricing was also much lower than the towing quoted by the partnership with Audi, which is much appreciated.

$100 for roughly a mile transport - ah, well - nice enough guy, aside from the gouge ‍read more

Trying to get a tow truck at 5:00 on Good Friday was almost impossible until I called Econo-Tow…read more Greg answered the phone and was able to get my car towed the next morning (fortunately it was at my house). He was on time and friendly. A very pleasant experience.

Great job by Bob and the team at Northpoint Volvo for the 10k service on my 2025 XC40. Fast and…read moreefficient.

If you are getting your car serviced here, dont expect a loaner vehicle, because they don't have…read moreany even if it was offered, and then the Enterprise , they send you to, NEVER has vehicles. Whats the point of having the option for a courtesy vehicle, and you have NONE. Why have a contract with a rental company that never has any vehicles?

On my previous visit, I worked with Bryson Davis at Service Area #4, and the difference was…read moreremarkable. Bryson was excellent--honest, friendly, informative, solution-oriented, and genuinely interested in understanding the customer's situation. He made me feel that I could trust his guidance. Unfortunately, my experience with Justin was the complete opposite. I found him uninterested, unwilling to help, dismissive, and unnecessarily arrogant in the way he communicated with me. One of the best things this dealership can do for a customer is connect them with someone like Bryson and spare them an experience like the one I had with Justin. Bryson represents exactly what a service advisor should be. Who wants to deal with someone who makes a customer feel unwelcome and unimportant?

A 151-Mile Journey Worth Every Second: Exceptional Car Buying at Nalley Toyota of Roswell!!!!!!…read more After repeatedly disappointing service experiences in our local area, specifically in Scotsboro, AL, when my husband and I discussed purchasing a new car, we decided to cast a wider net. We broadened our search to include a 200-mile radius, which led us 151 miles and a 2.5-hour drive away to Nalley Toyota of Roswell. Let me just say, the level of professionalism, genuine communication, and overall experience we received was far beyond what I could have ever hoped or imagined! Professionalism from the Start: We arrived at the dealership ready to pull the trigger on the gorgeous Toyota Camry XLE or XSE. We were immediately greeted by True Green, who was patient, hilarious, and an absolute pleasure to work with. He made us feel welcome and entirely at ease. After test driving the classy XLE, we headed inside to check out the sporty heavy metal/midnight black XSE. What happened next was completely unexpected. Setting right in front of True's desk was the stunning 2026 Toyota Crown. It was too gorgeous not to stop and look at! True (and my husband) knew instantly that the Camrys were a figment of the past. The moment I sat down in the Crown, it felt like THE car--my car. The Team Effort - Guidance and Transparency: Transitioning from a test drive to a potential purchase requires smooth logistics, and the team at Nalley Toyota of Roswell excelled here. Dennis Suber joined us, and he and Drew helped us navigate through general Q&A with incredible clarity. Never once did they pressure us or push us for a decision. Their focus remained entirely on ensuring we had all the information we needed to feel comfortable. Finally, we reached the pivotal point: meeting with the finance team. Arnold Harrison masterfully crafted a contract that fit our exact needs. He meticulously covered every detail, answered numerous questions, and handled the process with genuine understanding and patience. It's rare to leave a finance office feeling that level of trust and satisfaction. The combined effort of True Green, Dennis Suber, and Arnold Harrison made the purchasing experience fun, exceptional, and entirely stress-free. It was MORE than worth the 151 miles and 2.5-hour drive! If you are in the market for a vehicle and value an honest, professional, and world-class buying experience, go see the team at Nalley Toyota of Roswell! Overall Rating: 11/10

While initially we had positive experiences with IAR, we had our heater go out 3 times within about…read morea year where IAR did the first 2 repairs and then the dealer did the 3rd repair. In attempting to resolve who is ultimately responsible, the Owner of IAR, Austin Blanton, intervened and by the end of the process simply stated he would be on the lookout for any legal representation. Folks that shop at IAR should know that Stephen and Ben are great; however, our experience with the Owner was disappointing.

They inspected a car that I recently purchased. I ended up buying car on their recommendation.read more

Gotta give the folks in the service department some real love because they undoubtedly saved me…read moresome money the other day. Thought I had an issue with my charging system or alternator, but they did a battery check for me and that was the culprit. Thanks guys! Great folks UPDATE: Turns out the issue was with the starter, which could've contributed to my initial reason for bringing the vehicle in but at that time they didn't catch it for whatever reason maybe it wasn't an issue who knows I know I'm gonna spend probably 50% more to get my vehicle serviced here and even though they use rebuilt parts on some things that are no longer made by the manufacturer. I'll still trust that they're doing the best job Even though it is more expensive but that's the choice you make when you get your vehicle worked on at the dealership. Nice folks

Sold us a car that had a handful of issues pop up within a week of owning and would do nothing to…read morehelp us fix it. After they claim to "inspect" their vehicles before selling. Would never purchase a vehicle from here again it's a dealership of scammers and money down the toilet

Excellent service department! Ryan E. Was my Service Advisor. Handled a difficult recall service on…read moremy 06 CR V. It took multiple other people in the department, but it was handled quickly and professionally! Highly recommended them and the dealership! Kevin G.

good service and reasonable prices for auto maintenance. The request for feedback on line is…read morecumbersome and frustrating to participate. they want you to log in and min words for review.