Rip off from a local business: Quick Quack Car wash in Rayford Rd.
Dear neighbors, I trust and expect this business to have fair practices, but I found they do not. I bought a unlimited car wash membership in Quick Quack Car wash in Rayford Rd. on March 17, use it only once , not knowing that few days later we will have the mandate to stay home and only use essential services. I was charged again in April 17 when they should be closed. I was not given any document, code, or card to use it, they said they will be there to see my plates to let me use it and direct me to enter the track. After orders given, I did not expected and I didn't saw them to be open when I pass by to a Dr. appointment or when look for groceries. Part of their service include the use of free vacuums. I found today that effectively those were closed. And I never saw cars coming out from it, the few times I circulate passing by when going for real essential needs. We all not have idea how long the order will stay on place. Many business have to close. I understand this was a no essential business, and expected to be closed. I expected they forward the membership or refund it. However, they do not want to do either, not forward nor refund. They said they stay open and that they have personnel there, if they did, they were not visible. They told me that if I never saw nobody there or customers is because customers prefer to be away but they were open and I should call to cancel before. I did call several times, but they never answer. At the end of closing period, May 1st, I expect them to be fair when they reopen. Finally on May 2nd, saw somebody and went to ask for the arrangement of membership to be forward but they said they will not do anything to help me or keep my business. I decided to cancel and request my refund since I have not use it, I request apply my free car wash coupon, and refund the two months charged and not used. They do not care. I finally found their website, different from their business name. Contacted them again, one said they will give me a "one time courtesy I will process your request". However, today another representative told me that their contract said they can not do it. That they can not refund me because I did not call them before they charge it. That I should see the contract in their web page. No easy to find any contract as they said, never was referred when purchased, trusted to much on them. The terms of service were for use of the webpage. But you can find that they said the vacuums were closed. And they consider themselves essential business. As you can see in their picture someone needs to be there to direct you in normal operations circumstances; and before you enter you should see an agent out the door. None was there. You expect that if they are open they should have their personnel standing as usual, maybe using mask and gloves, and I am referring to March and April, not May when all are open. If they were there, they maybe hiding to avoid authorities because they were open when they should be closed, and they telling the customers they were open to keep the money when service was not given and they should be closed. And that it was up to the customers not show up to get the service, not up to civil conscience or due to follow the law and mandates by the governor and the president to stay home and not use anything but essential "Limit trips into the public to essential outings. Traveling to work, the grocery store, the pharmacy or to seek medical care would be considered essential trips." well you know...I don't see car wash on this list. I knew this "Companies in all other industries not outlined in the order must cease on-site operations by 11:59 pm on March 24. and this list not include them either...Essential Businesses by US Department of Homeland Security National Cybersecurity and Infrastructure Security Agency Essential Government Functions ". I found their have very poor attitude and consideration of their customers. Is not even a personal mistake that I forgot to use it. It could happen that I got sick and I can not use it without been in this national emergency. Either way they do not care. It was no a personal decision or mistake or problem. They still act like life was normal and it was not reason why I could not have use it. It needs to be my lost only, no them. I don't think I hear of any other business been so harsh, not considering and wanting to keep their customers business. It seems it was my mistake to trust this business and fair practices, they have none. Be aware. This is what you can find in their web site "Closing all vacuum areas (or every other vacuum in Texas and Utah) "...so you not getting all service you paid for any way " "this essential service and remains OPEN to serve community, including ride-sharing, taxis and delivery vehicles." ....but their contract said "Commercial vehicles are prohibited" read more