We went in for an oil change on a used car we bought a week ago. Kyle was awesome. He recommended a…read moregood synthetic oil that wasn't the most expensive option. I asked about the air filter, which they were going to check anyway, and had that changed. We kind of knew our wiper blades needed to be changed and they were priced really good with installation, so we had them done as well. He also checked our coolant and recommended a coolant flush and was able to get us a discount for all the services we got. Kyle was friendly, professional and very knowledgeable. He walked us through everything he was doing. I highly recommend Take 5!

Subject: Formal Complaint Regarding Upselling, Boundary Violations, and Dismissive Customer Service…read more To Whom It May Concern, I am writing to file a formal complaint regarding repeated issues at your Take 5 location in Kingman, Arizona, as well as the dismissive response I received when I contacted customer service. About six months ago, my sister went to this location on my behalf to get a basic oil change for my car. She has complex trauma, and instead of receiving the simple oil change she came in for, she was pressured into additional services, including radiator-related work, totaling over $300. She came home distressed and explained that staff made her feel afraid that something serious would happen to my car if she did not approve the work. She had gone in for an oil change and left with a much larger bill because she was put into a state of fear and pressured into approving services she did not fully understand and did not have the full picture to authorize. That incident already upset me, but I gave the location more chances because it is close to my home and convenient. Since then, every time I have gone in, I have made it very clear that I only want an oil change and do not want to be offered or pressured into anything else. Despite that, employees continue to push additional services. Today, I went in again for an oil change. It was extremely hot outside, I had already been waiting, and when I pulled in, I clearly stated that I only wanted the oil change and did not want to be asked about anything else. Despite that clear boundary, Patrick still proceeded to come at me with additional items. At that point I became upset and asked what part of "no" was not being understood. His response was that he was "just doing his job." That is exactly the problem. If a customer clearly says, "I only want the oil change. Do not ask me about anything else," and the employee continues to push additional items anyway, then that is not customer service. That is harassment. Then, when I called customer service to report what happened, I was given the same excuse: "He is just doing his job." That response made it clear that I was not being listened to. What part of "I do not want anything else" is unclear? If the employee's "job" requires him to continue pushing services after a customer has clearly said no, then your policy is the problem. If that is not your policy, then the employee failed to respect a customer's boundary and customer service failed to take the complaint seriously. Either way, this is unacceptable. A customer saying no should end the sales attempt. A customer saying, "Do not ask me about anything else," should be respected. A customer should not be treated like the problem for refusing add-on services. And a customer service representative should not dismiss a complaint by repeating the exact excuse the employee used. I know what is going on with my car. I did not ask for a diagnostic sales pitch. I asked for an oil change. Instead of respecting that, Patrick continued pushing additional items and then acted like I was the problem for objecting. He also told me I did not ever have to come back there again. I will not. I will never return to Take 5 after this experience. There are many places in Kingman where I can get my oil changed, and I will return to the other shops I used before I started coming to Take 5 for convenience. I will also be sharing my experience publicly because I do not believe customers should be pressured, fear-based, dismissed, or treated like a problem for saying no. Your employees need to be trained that when a customer says, "I only want the oil change, do not ask me about anything else," that boundary must be respected. And your customer service team needs to be trained to actually listen instead of dismissing complaints with "he was just doing his job." If "doing the job" means ignoring a customer's no, then the job itself needs to be corrected. Sincerely, Alissa Roundy

My wife went in for a oil change they informed her there was metal shavings in the oil and I sold…read moreher a treatment. I had the oil changed again 2 days later no metal shavings but I did need a serpentine belt they missed. They took advantage of my wife because she was a female. They charged 1300for their service ,I spent another 174.00 for a oil change and new belt. These people are cons and unqualified to touch anyone's car

Today we had our oil changed by a professional team of young men who know their stuff. I was so…read moreimpressed by the method they use to get the job done. Thank you!

I made an appointment, which I strongly suggest based on how busy they were, to have my brakes…read morechecked before an upcoming road trip. I was honestly a bit hesitant based on the reviews as well as a personal experience from a friend, but there aren't many options in Kingman for brake service so I rolled the dice. My car was seen promptly in reference to my appointment, it took a little more than thirty minutes but again, they were busy. While sitting in the waiting area I overheard them do their best to see customers without appointments, even patiently dealing with an exceptionally rude woman that made her appointment for the wrong day. I suspect she knew she scheduled the appointment for the next day but had been unable to get an appointment she wanted, she came in looking for a fight, that said they were very professional in dealing with her and as much as it irked me that she believed she could bully people in that way, they did make room for car to be serviced, it was the right move as a business, but unfair for the employees to have to deal with her. Rant over, back to the service that I received, after the inspection Tim told me that my brakes were fine, practically new as were the rotors, I had nothing to worry about. As a woman I'm used to mechanics attempting to take advantage of me, especially at larger chain businesses, I was very impressed with the honesty. Tim pointed out a few things that I should service like my tires, which they don't do, they weren't trying to sell me anything just keeping me informed. There was no charge for the inspection, because of the honest business approach I will definitely be returning when I do need to have my brakes replaced.

My Corvette needed a front end alignment and I made a appointment giving them all the vehicle…read moreinformation. They had a oil change special $29.99, but didn't stock Mobile1 oil or Corvette filters. I was told to bring in my own and they would do it. I dropped of my car with the oil and filter. When I returned I was told their alignment rack was designed for trucks and not sports cars and I was charged $33.00 for a $29.99 oil change using my own parts. I own 9 different car and if brake masters would of done the right thing, their business would be upped by 9 cars. Save yourself time and money, go somewhere else.

Huge thank you to Holden Automotive and especially Christian for helping us out during a really…read morestressful situation. We were driving from Phoenix after getting the oil changed on our 2016 BMW X5 xDrive40e when the original shop failed to tighten the oil filter correctly, causing a major oil leak and leaving us stranded about 75 miles outside of Kingman. AAA towed us to Holden Automotive, and even though we arrived around 7 AM, Christian and the team jumped right on the car and took great care of us. They were professional, kind, honest, and understood the urgency of our situation. After a long stressful night on the side of the road, it was such a relief to find a shop willing to help immediately and get us safely back on the road. Highly recommend Holden Automotive if you're ever in the Kingman area and need trustworthy service.

Great job finding a problem he was having and fixing it without overpricing. He will definitely be…read moreback! My husband is happy he found a new repair shop! Kathy Burt-Martenuk

Needed 4 new tires and they Took Good care of me In and out in a timely manner Thank you for the…read moreservice

Hey, I got an idea, if you want return business ..... Don't steal/lose my air compressor and air…read moredown kit out of my jeep ($350.00) or maybe don't break my steering stabilizer ($200.00 fixed myself) while working on my tires. Oh and maybe put the oil filter on correctly so I don't leak oil all over my driveway and garage. For the love of god it was only an oil change. and oh yes, do not expect phone call when they are done ... It won't come. Complete incompetence. They did manage to get my BF Goodrich all terrains on the vehicle.... ($1400.00) ouch, Small miracles. Other than that .... Great Job! Won't be going back here.

Walmart in Kingman. Ever since the virus have been driving…read moreless than 2000 miles a year. So I just get an annual oil change and do a check up on the car. Visited some of the quick lube places in town. Prices for $145 to Walmart at $46 for an oil change and $10 to rotate the tires. It took close to three hours, but was on a Saturday. In the future will go on a weekday. Or, I will just walk home and return late in the day. They did a great job. The other thing in the past at other places would get the service. One or two days later would see oil drops on my garage floor. From messy mechanic or not tight fitting in the oil pan. Not the case with Walmart/Kingman. I have a second car and March 2025 is one year on the vehicle. Also under 1000 miles driven. Taking it to WM/Kingman for maintenance. You cannot beat the price, and they do an excellent job.

Horrible. Set appointment. Didnt get car serviced. who is managing???? Talked to auto mge, he is a…read morelooser

I want to give a big shout out to the manager and Eric. At this location. we're currently traveling…read morefrom California to our new home In arkansas. And experienced overheating in our truck. not to mention issues with the Jack's of our fifth wheel as we tried. To remove from the truck. it was an honestly holy mess in doing this, as we had problems with our leveling system. And not to mention the overheating The staff at this facility was absolutely amazing. They squeezed us in And were genuinely concerned to resolve both our problems. tirework should know the kind of employees they have I can't thank them enough for helping us get back on our way!

Came in for an oil change. An hour later, they came out to tell us we needed a new battery (under…read morewarranty AFTER we told them we bought it here) then back breaks & rotors. Said an hour & 1\2 at most. Over FOUR hours later, they were done. Went to that car wash and they had put our windshield wipers on WRONG after they removed them to replace the battery. Now we're back waiting AGAIN!!! S0 DONE!!

TIC has always treated us right. They are upfront and honest. They always try to fit me in for my…read moreconvenience and have always done top notch work!

TIC Automotive did a transmission for us. It too 4 attempts and nearly 2 months to get it…read moredrivable. Assuring us if it had further problems it was covered under warranty. Well the transmission is no longer working and TIC Automotive will not nor do they stand by their warranty. Now we are having to start over. $4000 later.

I was in the market for a new Hyundai Veloster. I checked Swanty's website and only saw an orange…read moreone, which I didn't want. I emailed them and Nick White (sales) told me they also had a white one and a silver one ON THEIR LOT, but not shown on their website. After emails and phone calls back and forth between Nick and myself I set an appointment to check out these two cars the next day. I drove up to Kingman only to be told that no, they only had the orange car, but when a different color came in they'd deliver it to me. What? That was not the plan. What a waste of time/gas. This is no way to do business. Talk about "bait and switch"! (I later got an email from Nick saying the white one sold before I came. How can that be? We emailed late the night before when setting the appointment and I was there first thing in the morning.) Wish I could give them 0 stars, but that's not an option.

When DIscount Tire let me down, I did an inventory of the vehicles and trailers that I currently…read morehave Discount tires on them. It is 11. This doesn't include the past purchases on my company vehicles that I have sold. Stockton Hill Tire took care of me when DIscount Tire didn't

Yelp Review: Stockton Hill Tires…read more Our Volvo was driving like a bucking bronco, so after getting a referral we scheduled an alignment at Stockton Hill Tires on January 6th. After the alignment, they told us the tires needed balancing as well, so we agreed to that. They took the car on three test drives and assured us each time that it was running "smooth" and everything "looked good." We were told maybe we had "bad" tires or possibly a problem with the transmission and sent on our way. Saying the Volvo was driving "smooth" couldn't have been further from the truth. The moment we got in the car, it was vibrating and bouncing just as badly as before. It genuinely felt like they wanted us out the door rather than taking the time to diagnose the real issue. When we got home, a simple Google search pointed to bad CV joints and control arms. We took the car to Tire Works in Bullhead City, and they confirmed exactly that. It's hard to believe Stockton Hill Tires didn't catch something so obvious. Tire Works replaced the parts, and now our Volvo drives perfectly. The staff at Stockton Hill Tires were friendly, but friendliness doesn't fix a car. Whether they didn't know what they were doing or just didn't want to deal with it, the result was the same. Based on our experience, I can't recommend them. Tire Works in Bullhead City, on the other hand, got the job done right.