1. Quick Lube

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    Benbrook, TX

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    Quick Lube

    1.0 (1 review)

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    4 years ago

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    Take 5 Oil Change

    Take 5 Oil Change

    3.5
    (6 reviews)

    I stopped by today and was told my last coolant filter at NRH was not done correctly after I paid…read morefull price for it! I was so upset because I paid $275 for it and it wasn't done. :/ Thank god they helped me and did it correctly this time for free. I'm so thankful for everyone at the benbrook center helping me out!

    Great Staff (2 stars), Good Prices (1 star)…read more I visited the Take 5 Oil Change in Benbrook this past Monday, and I want to start by giving big praise to the team, especially Axel and the technician in training. Both of them were working hard, efficiently, and maintaining strong safety standards throughout the entire service. I also truly appreciate seeing a company hiring and supporting women in this field--she did a GREAT job, and it was clear she was putting in real effort. That said, while the staff experience was excellent, I have concerns about the process and practices used. Instead of draining the oil from the bottom of the engine, they use a suction method--feeding a thin hose into the engine and extracting the oil from the top. Personally, I'm not fully confident that this method removes all the oil compared to a traditional drain. Even more concerning, during this visit, the hose actually got stuck inside my engine. Axel and the lady worked hard for about 15-25 minutes to remove it, and thankfully they managed--but I left with a serious concern about whether anything may have been left behind or if any damage could have occurred. This was my second visit, and I also noticed that the pricing is very fixed--both times I paid exactly the same labor amount. On my first visit, I was also convinced to replace the coolant ("blue liquid") with theirs ("yellow liquid") at about half the dealership price. While that sounded like a good deal at the time, I'm still not fully confident about the long-term quality or the claim that it lasts for three years. Overall, I want to be clear: The staff is GREAT-- both of my visits they were professional, hardworking, and respectful. The prices are fair and transparent. But the service method and process raise concerns, especially when speed seems to be prioritized over thoroughness. The "stay in your car, quick service" model is convenient, but fast service doesn't always mean better service--just like waiting 2-5 hours at a dealership doesn't always guarantee quality either. I truly appreciate the effort from Axel and the lady--they did everything they could--but I hope the company takes a closer look at their procedures to ensure both safety and quality are fully aligned.

    Quick Lube - oilchange - Updated July 2026

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