Very nice laid back staff. They had me in and out within 30 minutes…read more I will return to have my truck maintenance taken care of here.

Great Staff (2 stars), Good Prices (1 star)…read more I visited the Take 5 Oil Change in Benbrook this past Monday, and I want to start by giving big praise to the team, especially Axel and the technician in training. Both of them were working hard, efficiently, and maintaining strong safety standards throughout the entire service. I also truly appreciate seeing a company hiring and supporting women in this field--she did a GREAT job, and it was clear she was putting in real effort. That said, while the staff experience was excellent, I have concerns about the process and practices used. Instead of draining the oil from the bottom of the engine, they use a suction method--feeding a thin hose into the engine and extracting the oil from the top. Personally, I'm not fully confident that this method removes all the oil compared to a traditional drain. Even more concerning, during this visit, the hose actually got stuck inside my engine. Axel and the lady worked hard for about 15-25 minutes to remove it, and thankfully they managed--but I left with a serious concern about whether anything may have been left behind or if any damage could have occurred. This was my second visit, and I also noticed that the pricing is very fixed--both times I paid exactly the same labor amount. On my first visit, I was also convinced to replace the coolant ("blue liquid") with theirs ("yellow liquid") at about half the dealership price. While that sounded like a good deal at the time, I'm still not fully confident about the long-term quality or the claim that it lasts for three years. Overall, I want to be clear: The staff is GREAT-- both of my visits they were professional, hardworking, and respectful. The prices are fair and transparent. But the service method and process raise concerns, especially when speed seems to be prioritized over thoroughness. The "stay in your car, quick service" model is convenient, but fast service doesn't always mean better service--just like waiting 2-5 hours at a dealership doesn't always guarantee quality either. I truly appreciate the effort from Axel and the lady--they did everything they could--but I hope the company takes a closer look at their procedures to ensure both safety and quality are fully aligned.

Excellent FRIENDLY SERVICE!!! Just took truck to get inspected you stay in vehicle while they do…read moreinspection, took maybe 10 minutes!! Highly recommend them! Brian was very nice! Thank you for being so courtesy! Very nice young man checked the fluids to see if truck needed oil change!! I will be back!!!

Went in for an annual inspection. Had a couple in front of me. I told the guy it was probably the…read morewrong time and he said "Nah, 10-15 minutes tops. We run 2 at a time." He wasn't kidding. This location has the process down for something everyone has to deal with every year and they are aces at it.. Great service! Taking all my vehicles here from now on!

horrible place lie about warrranties had to get my pump replaced 4 times because they didn't do it…read morecorrectly then 1 day later it broke again!! then when I went back the owner claimed its not their fault its the part that THEY boughts faul and they can't fix it anymore.Stay away from these people. If you want your car to actually get fixed not a temporary go somewhere else

Well... I had an interesting thing that happened here at the spot…read more First it's just a small shop across from Maxine's just south of the traffic circle. Let's just say there were some things that happened to my car that were not happening before I pulled into the car lot. They obviously did something to cause something wrong but immediately when I told the guy it wasn't doing that before I got here.. he said OK will look at it and will fix the problem. He said if we did something they would get fixed. Everything worked out so I am a happy customer. I did have to come back a couple days later to actually get my inspection done on my car. I had two tires put on that I brought to them and air pressure was wrong so again I had to come back for that as well... But for some reason I will still say I like this place they may need to get some guys with a little more experience in the shop but they are quick to fix a mistake and very kind about it. Not to mention the guy in the front (I should have gotten his name) was very nice and friendly and had all the laughs. I will go back to this place to have my other tire put on as well... Maybe even the inspection.

They always give a great deal on my oil changes Good on…read morecoupons and savings! And staff is friendly.

I get my oil changed with this company across several states alls they are consistent every time!…read moreIt's a little pricy but I appreciate the customer service that they provide.

I originally came in for a coolant issue and had a great experience. Rafael and his team is great…read more Then, I came back to get my wheels reconditioned and my battery replaced, and again, had a good experience. Special thanks to the mechanic who quickly helped with my low tire pressure when I picked up my car. You're definitely in the right hands here.

My car would not start they facilitated pick up tow to the shop, diagnosed and treated my 2015 x5…read morefor thousands less and got her running again. They are honest and professional highly trustworthy. Highly recommended

My experience at Fort Worth Automotive has been nothing but a five star experience every time I…read morestep over the threshold. Starting with Steve and his professional second to none-staff. If you want to know how amazing this place is just pass by Fort Worth Automotive 4850 Benbrook and look at the parking lot ,that speaks volumes alone. if you're looking for a trustworthy mechanic, that puts out excellent work do yourself a favor and stop by Fort Worth Automotive and ask for Steve. you can come back here and thank me later.

Great to have experts who know the business and are trustworthy! This place is a keeper as a top…read moreauto problem solver! They do the work required and do it very well! Now my #1 go to in Ft Worth/Benbrook.

January 21, 2026. Anjelika was so friendly, kind,…read moreattentive, and provided superb customer service. She informed me how long their services would take, and they also provide updates via app. In which it informs you once your car has been checked in, it's being worked on, etc. It gave me time to do some shopping, and they also have an area to put the shopping cart back if you park right in front of the auto care center. It's so convenient and helpful for sure. The service tech was Justin I, and he's the one who worked on my car. The services were a new battery and an oil change. It looked like he did a great job. I had such a positive experience and Anjelika definitely set the mood for a positive and great experience. Thank you so much.

I came in with a tire showing belt to get it replaced and the manager, John, took on the job…read morehimself because his technician was busy. I was incredibly impressed with his diligence and willingness to ensure every customer was taken care of.

After posting an unfavorable review (back in March I believe), I returned today to get my truck…read morewashed again. I was met at the door by the manager who was aware of my previous experience and wanted to make it good. He had the team give the truck a very good workover and did not charge me for the service. This is good customer service and the service I have been used to for many years with University Car Wash. I will continue using this service on both of my trucks. BTW - the truck does get washed regularly and in May received a 180.00 detail. We just use it and it gets dirty.

I am frustrated every time I leave this car wash as they consistently provide low quality service…read more As evidenced, I attached photos from three different visits. I have never left satisfied with the cleanliness of my car, including the time I paid for the $85 detail. I finally talked with a manager, John, and his customer service was as abysmal as their car cleaning abilities. He said the $25 car wash only allowed for up to five minutes of vacuuming, and thus, I received the appropriate level of cleaning I presented him with (very poor... I still had noticeable chunks of dirt in my cupholder, for example). He continued on to tell me that if I wanted my child's car seat vacuumed, even at a basic level, I needed to pay for the detail service. I will not be returning. Thanks, John, for solidifying,my very poor opinion of the car wash and of your customer service.

Extremely Disappointing Experience…read more I had an oil change done at this Jiffy Lube location in February 2026. About five months later, while driving on the freeway in the Texas heat with my toddler in the car, my check engine light came on. I immediately pulled over somewhere safe and had my car towed to a Honda dealership. Honda determined that my oil drain plug had fallen out, causing the engine to become starved of oil and resulting in engine damage. They immediately advised me to contact the facility that had performed my last oil change as this error is predominantly an installation error. I contacted Jiffy Lube, but after conducting their own investigation, they determined they were not responsible and instead pointed fingers at the Honda dealership for not catching the issue when I brought my car there in June for an A/C repair. That visit had absolutely nothing to do with an oil change or my oil drain plug, and I had no reason to have any concerns about my oil at that time. I am extremely disappointed with how this situation has been handled. I trusted Jiffy Lube to properly service my vehicle, and now it's not longer drivable. Rather than taking accountability or seriously addressing the possibility that the plug was not properly installed or secured, the responsibility was shifted to another business for an unrelated service. I have to pay over 10k in repairs for a 2018 car that's I've had for only 2 years that I drive minimally. This was not only an expensive situation, but a disheartening one. I expected better quality and accountability from Jiffy Lube, and unfortunately, that has not been my experience.

The Manager, Robert, told me to go F*** myself. I am responsible for servicing my companies spare…read morevehicles. The first time Robert assisted me, he wanted to perform service I had not requested and said he had to because it was a fleet vehicle. I did not let him do it. Last week I took a vehicle in for inspection, when he gave me the invoice, he had included filter changes and brake fluid flush. He would not take charges off and said I would have to bring it back for the service. So he basically charged my company for services not rendered. Then today a dispute over me retrieving my insurance card out of my vehicle. In the end he said, "Go F*** yourself!" He did this in front of Aaron, another employee. I take three to four vehicles a month to this location, and have been for several years. I will not utilize JIFFY LUBE again until he is gone. And I need a refund to my company for work he charged me for and did not complete.

Auto Center 100% great! I had been stranded, got a tow truck to jump meI called and DUSTIN over and…read morebeyond helped me! I went to Mcart location to get the battery and NO one would help me! DNT go there! If it was just one person, I would have spoken with the manager! But it was ALL of them! See the review for them! Called Oakmont location back and Left after SCOTT the mgr said yes! Come down! I pulled up and D helped right away! This is what customer service Is about!!! They had my mind at ease and went over and beyond to help! Actually cared what was going on! Thanks to them I feel so much better! Great experience at Oakmont TX location. Everyone was great! Thank you all !