I have pros and cons regarding my phone interactions and the service I received.
First of all, I have to say, I made multiple phone calls regarding this companies services. I asked plenty of questions, more than once, to different people and on different days. I requested air duct cleaning and carpet cleaning and asked if there would be "hidden charges".
I explained to Shayna, on two different days that I needed services on an old house, that probably never had the AC unit cleaned and definitely has not had the carpet cleaned in years, if at all. I asked her multiple times if the quote she was giving me had any hidden fees, if I should expect to pay more than what she was quoting me. She told me that what she is quoting would be about the average I would pay and what most others pay.
Now, I know all companies are out to make a buck, but I felt that with the point-blank questions I was asking, I could at least get the higher end of what I might be charged. She consistently told me I would get the $129 special for my AC unit and $35 a room for the carpet cleaning. I told her my living room was larger than most, her words were "most people feel their living room is large, but you would be surprised at how much people overestimate their living rooms".
Shayna was fantastic, her customer service skills were incredible and I would not hesitate to call and speak with her in the future. However, upon the technician getting to my house and seeing what he needs to do, he quoted me over triple what I had been quoted by two different other people over the phone.
Tomer was very knowledgeable in what he was doing, and he was quite honest with me and the products he was using. He added a $50 fee to actually remove stains, which I was not told was NOT a part of the carpet cleaning package. You would think, when people want their carpets cleaned, they don't want it just sanitized, they want the stains removed. (?????) Stupid me, though! Once he was finished, it didn't even look like the carpet had ever been touched, with the exception of it being wet. I was so disappointed in the service, and the extra $50 charged that should've removed all the 'walking' stains.
Upon inspecting our AC unit, which I informed the company was old and probably never cleaned, they insisted it would just be $129. To my surprise, I had to shell out $450. If I would have known that, I would have gone with Stanley steamer or Coit, which also charge $450 for everything, no hidden fees.
I give this company a three, because the customer service was great, however the actual services (or costs of) and products used, were not.
I am having to take on the responsibility of moving my sick parents out of that house into a new one, get it cleaned so my family can move into it and being on the tightest of budgets, I hoped going with a local company, I would get less expensive prices than using a brand-name company.
I hope quick air services sees this review, because I want them to know that Shayna and Tomer were really great. However, the products you use do not work on carpets and the hidden fees are shameful. I asked multiple times, too many times, what is the max I could be charged, all I ever heard was $129. If your company were honest with me, I might consider using you on the house I am moving out of. But unfortunately, you are not trustworthy.
Also, I have to say, none of his payment options worked. So he had to take pictures of my credit card and drivers license. I am very unhappy with that, he should have had his credit card machine charged, or any other option available to me other than me having to write a check. Who carries checks these days? He is walking around with pictures of my card and ID... read more