I've been promised the results of my X-ray yesterday. Supposedly it was to take an hour from the…read moretime they were done. I've wasted well over an hour on the phone only to continually get put off. About 1.5 hours ago they claimed I would get a call back in twenty minutes. Still waiting with no answers. I'm still on hold as I type this up. They DO NOT care about their patients. This is my life we're talking about. Do NOT go there. They couldn't care less about you!!! They are completely inept. Full of excuses, apathy and incompetence.

This was truly the best experience I've ever had at an immediate care or walk-in clinic. I took my…read moredad here for his gout while he was visiting from out of the country without insurance. From the receptionist to the nurse practitioner, everyone was outstanding--kind, efficient, and professional. After the visit, I called to switch the pharmacy for my dad's prescription, and they handled it in just 30 minutes--unbelievably fast service compared to anywhere else! I highly recommend this place!

Best blood draw I've ever had and I've had many…read more Edna was completely on top of her game. She efficiently added all my information to ACL's system and verified my information with me. Then she found a nice plump vein in my right arm. Every nurse and phlebotomist finds that vein and it usually rolls away from them when they insert the needle. Edna had me keep my arm straight but told me to rotate my wrist so my palm faced my body. It was like a miracle! She got the vein on the first try and quickly filled the 4 vials needed for testing. I was in and out in 5 (FIVE!) minutes. I didn't even know there was an ACL in the Good Samaritan Hospital outpatient center until today; I found it in the ACL website. I'm so pleased with this location and with Edna.

Husband needs to have blood drawn by a certain time due to being a double organ recipient. Arrived…read moreon Monday at 7:45 to sign-in and wait for lab to open at 8:00. By 8:10 no one had arrived to check people in so I asked the ENT receptionist if the lab was open. She stated that she had not seen anyone from the lab come in. I asked her if there was someone who could go check since she did not have any patients checking in at her window. She reluctantly went to check and came back to say no one was there yet but they were calling to see where people were. Waited until 8:20 and still no one for lab so we left since his blood draw needed to be done by 8:30 and we knew that would not happen. We purposely signed in before the lab opened so he would be one of the first taken. Went back on Tuesday and signed in at the same time. This time the receptionist was there but didn't come out to start until exactly 8:00. I understand that this is her starting time but she had to start her computer first which took some time to do. Meanwhile there were already 8 people waiting for lab tests. She slowly started checking people in and the first person was not called until 8:10. She was in no hurry to check people in and took her own sweet time doing so. Luckily my husband was called at 8:20 so his blood draw was within the time needed. I understand that everywhere is short staffed but something needs to be done here. Why can't the person who is checking patients in start at 7:45 so that the actual lab can actually open at 8:00 to start drawing blood? Also, the check in process needs to be faster than it was. Unfortunately we will continue using this lab until we can find a more efficient one close to home as my husband needs blood drawn every week.

This is for the Physical therapy side of building. What a complete disgrace of health care…read moretherapists that pledge to patients to give better quality care for their lives Shame on this company as a whole! It should be shut down (imo until The whole staff gets RETRAINED OR FIRED starting with Mr manager Leonard) phone calls not returned, atmosphere stiff dry boring and not water encouragements or warm ups even if come early jump on equipment to get started. Therapists won't come over until it's time and always got my therapists late from previous patient or coming off break whatever....problem is that it cuts into my time I pay for when not ready for me YET TAKES MY TIME & LEAVES WHEN NEXT CLIENT SHOWS UP. I GET CUT OFF BOTH ENDS. SHOW UP TO ME LATE THEN LEAVES AS SOON AS CLIENT COMES GOES OFF EVEN THOUGH I GOT A LATER START..HAPPENED COUPLE OF TIMES....All the female therapists were great with their time & had matching personalities of fun WHILE getting work done. The 2 guys were horrible by not taking my situation seriously nor any follow up on how I was Doing when I was doing my exercises at home. I was told to bring back my resistance bands to work out every time I came in!?? What? Why cant i use the ones there & leave them there? So odd behavior and uptight compared to EVERY other places I've been to. I'm a handicapped person with many issues and I'm going & still upset about my spinal issues which affect everything & weather can even trigger me & my walking or using hands ect. These people could care less...when im having a real horrible day and I call in to let them know. I showed up for my session & was told by therapist that I'm to do my exit papers ...& I Still had 3-4 more sessions per my insurance that was already approved FOR ME to use...so not sure why I was getting kicked out? I WAS DENIED MY HEALTH CARE EVEN THOUGH I HAVE INSURANCE & GOT APPROVAL AND PAY FOR IT AND ALL MY DOCTORS HAD FINALLY SIGNED OFF ON THIS FOR ME TO GET THERAPY FOR WALKING AND IT FINALLY STARTING TO WORK- SLOWLY BUT IT was ....ONLY TO HAVE SOME younger rude mean bully tell me that they cannot help me any longer that they don't have anything else for me. HOW CAN THAT BE RIGHT? DENIED MY MEDICAL WHEN I WAS APPROVED AND I PAID MY INSURANCE AND EVERYTHING? ITS LIKE THEY WANT ME SICKLY!!!! ??? RUN FROM THIS PLACE. NEVER BEEN TREATED SO POORLY IN MY 50+ YEARS OF LIFE. ANOTHER DAY I was called to the managers office by Leonard in regards to the check in lady worker being rude to me time after time with her negative attitude every time since day one coming into door...her personality trait. One day after staying after my therapy session (mind you it's the 4th or 5th time there) so comfortable with most staff and so I'm trying to help them with credit card terminals so I can pay my copays. Lady didn't understand that cc pins are not needed or given to everyone to use credit cards..she didn't know what to do except yell at me the same response over and over after hitting wrong buttons then screams to me that my cc was declined as if my fault. Leonard got involved only because another staff member saw how she yelled at me so the younger female wanted to let her boss know that the lady was out of line & was worried that I was so upset not gonna come back or was just worried for me. The manager wanted to know what happened and as I was explaining how staff is not trained & going over all the encounters I've been dealing with since coming thru doors, All he basically did was thinking he was appeasing me by talking over me and ignored the whole issue. He just kept nodding his head agreeing with me & then not even hearing all my issues over all..he even told me to call some "800 number that the girl at desk can get me" it addressed hopefully. Why didn't the manager know the 800 number himself? Or why would he not go to computer to try to get it paid ? rectified? . I owe co pays for some early sessions which STILL needs to be addressed. I TRIED PAYING MULTIPLE TIMES. .went next door to ask them what do they all do over there?-№²rê bypass in system.. basically calling her out that she's trash. didn't even get signed up for the computer program with exercises for my first 4 visits. UNTIL FEMALE TRAINER HOOKED UP PROGRAM TO PHONE.

Everyone is so kind and professional. They take their time to make sure your orders are entered…read morecorrectly and will answer your questions

Always make an appointment online - it's super easy!…read more Staff is very friendly, efficient, and fast!

LaTrice was great, when I finally got taken back. Gentle, friendly, took care of it…read more Let's talk about Robin the phlebotimist. I checked in at 10am for my 10:30am appointment on my phone. Informed (via phone) I would be notified by text when they were ready, so I should stay close by. Instead of staying in the tiny, overcrowded waiting room reeking of BO, I stepped into the hall outside. Just outside the door. I went back in about 15 minutes later, but no one was at the desk. I went back in a third time at 10:37am because I hadn't been texted to ask how far behind they were running. LaTrice tells me that Robin had called my name twice. Not texted. Called it to the waiting room. Robin comes up and says, "Oh you're here!" Yes, Robin, I've been here since 10am and was outside that door. You didn't text me. "Oh, we don't text here." She seemed surprised that LabCorp, her employer, seems to think she does. I felt bad for LaTrice having to work with this incompetent person. I did not feel okay with Robin sticking me with needles, and LaTrice just quietly said, "I got you," and took me back. Bless her. Someone please get LaTrice a better employer!

This facility and the staff are top notch. I have never waited long, the stick is painless, and…read morethe staff is friendly. They have always been able to find my orders in their system. I have never once been disappointed and I have been there many times.

Joyce was so kind, and made me feel so comfortable being that I get very scared of getting blood…read morework. She made the experience so much better with her kindness.

Just went there yesterday for my teenage son who had the FKelly Karas-Hedrick who is a DNP a (nurse…read morepractitioner with a doctorate degree), is the kindest and coolest professional urgent care provider with a bedside manner so positive, it's rarely seen in urgent care! We have seen her once a year or twice a year for three years for my two son's various flu and other injuries. We are so grateful she is there. Please don't leave, Dr Kelly! If every provider were like her, our medical field would be serving all patients SO well. Here's why: She always thinks of everything without me even asking, from meds, to at home things to do, to a school note, without hesitation. She always makes a little bit of small talk with my sons, but it's like she really cares. Bonus: The place is clean, the front desk staff is friendly, calm and efficient. They smile and are efficient and great with insurance and I haven't ever received a crazy bill from them ever. The wait time has never exceeded 15 minutes. We are out within 45 min including payment and lab tests. I am not getting paid by them to say all this stuff LOL haha! I don't know anyone there either....but I just have to call out this example of urgent care DONE RIGHT. Dr Kara's-Hedrick, DNP, please always continue being the best urgent care provider we've seen! To the staff: Stay well and take care of yourselves and know that your job MEANS A LOT to the community. Your kindness and helpful demeanor makes all the difference when we are feeling ill!

Stephanie took great care of me. I came in for a tetanus booster and thats what i got. She examined…read moremy cuts and scrapes, and gave me good advice. No nonsense, in and out.

Dr. Jonathan Ismond was compassionate , professional and he Listened to me…read more He's a good doctor and I highly recommend him He made me feel better and addressed all of my concerns. Great Guy!!!

Dear Duly Healthcare (5207 Main St - DT DG) You're front…read moredesk staff was rude, impatient and lacks compassion for others. Person first care is a collaborative effort in Healthcare. From beginning to end. I'm telling you as a fellow clinician/provider, that if that dude is the FIRST FACE & interaction a NEW or existing patient has, you've already failed your patient. My young teen, who was a nervous wreck because shes never had to go to a specialist before, has had an experience dealing with an insensitive & ignorant male JUST at check in, do you think were thinking... "this isnt gonna be so bad, he was nice - I like this practice"....?.....Absolutely NOT. We're thinking "okaaay, sooo that stunk. HES the first face AND representing this practice - cant wait to see/meet the staff that is ACTUALLY supposed to help us"....and we wernt wrong - because we were met with more ignorant staff at the desk in the back after the appointment. So.... I suggest putting them in like, I dunno, maybe a role that doesn't require interactions w patients or something - anywhere but the front desk. If the the criteria for hiring staff is having a pulse, ignorance, ZERO human interaction & communication skills, well - then im gonna advise that Duly raises the bar on the hiring process. Maaaaybe implement some training in what person first care is, proper vernacular and the ability to be kind to others - if theyre even worth the training. The chip on his shoulder & his street attitude, dont belong in Healthcare. But....Im just nuero/psych - so what do i know? Hope the girl sitting next to him, passed along my note. We won't be returning. PS - don't bother replying with a generic post about "appreciating my feedback and taking it up with your team.". Take actionable steps to screen & hire the right staff. Patients don't care about "appreciating feedback"..... they care about SEEING change. I mean, I appreciate the good service/server provides when I go to a restaurant. It doesn't negate the fact that the person who COOKED my meal, failed miserably. Its not the servers fault, she did her job. The cook? Not so

Very disappointed in the communication between staff and drs! . You call to have a prescription…read moresent to your pharmacy (that should have been done last month for 3 months, which wasn't)! You call leave your number to call you back, which they do 2 hrs later. Say we will put in a rush for you.....another 2 hrs later after more phone calls! Oh I'm sorry the dr has left. Answering nurse that calls me back says I'll get a head nurse for you I will not disconnect until I get someone! Yep you guessed it!!!! 25 mins later she disconnects! I'm soooo done with DuPage Medical!!! Meanwhile no meds yet!!!

Almost every single month I have to call multiple times and/or physically go here to get my…read moreprescription refills approved. ONE time it was because Walgreens did not forward over the request. I have hounded these people, put in requests a week early, filed a complaint with DMG, and STILL ran out of medication on multiple occasions. I cannot fathom how the most basic and necessary of tasks is so difficult for them to perform. I assume half of their elderly patients must simply go without lifesaving medication for days/weeks at a time while they jack around.

I have been coming here for physical therapy and all the therapists are amazing! One on one therapy…read morewhere they make you feel heard and cared for. If I ever need therapy again I will 100% be coming back to here.

Excellent follow-up care and convenient labs. The doctors are excellent and the notification for…read moreappointments are very helpful.