I was treated with the upmost response and service was very professional and prompt. The doctors…read moreare kind and friendly and very caring with their patients at least what I saw. From young to elderly. This is my second visit and will return. Eduardo Correa

Mark W was not the quality of healhcare professional that I would trust with my privacy or well…read morebeing. I will be using other urgent care options in the future.

We just got new insurance through Illinois marketplace so I was more than a little concerned about…read morethe limited urgent care options that we have access to. Grateful to say the AFC urgent care in Willowbrook, located in a standalone building in the parking lot of Pete's Market, is clean, organized, professional, easy sign in process through an online QR code, and all together very organized, quick and easy.

The staff was friendly, professional and made me feel very comfortable. Highly recommend!read more

Updated on 01/29/2024 After a billing department employee…read morecontacted me and made an attempt to fix the misdiagnosis-related issue, I decided to update my review. I value the apology and assistance they provided to enhance our experience. I am very disappointed with Darien Immediate Care. I took my son there due to a shoulder injury and he was taken in for an X-Ray. PA Erin Berman read his x-ray and misdiagnosed him having a broken collarbone and dislocated shoulder and informed us to go to the ER ASAP. When the ER doctor read these same x-rays, I was informed that only my son's collarbone was broken, but his shoulder was not dislocated. However, the ER doctor nevertheless was required to take additional x-rays at this point to confirm the diagnosis that the shoulder was not, in fact, dislocated. Therefore, my son did not need to be rushed to the ER and could've received urgent care for his collarbone with a follow up with an orthopedic doctor. As a result, in addition to what this facility billed us, we incurred additional fees and costs for the ER visit and additional x-rays, and spent additional time agonizing over the injury. Therefore, I requested to speak with the office manager regarding my billing, who promised to call me but never did. When I spoke to the billing department, they refused to transfer me to the office manager or share contact information and refused to adjust my bill in any way. While I have no issue paying for medical services, I do have an issue incurring unnecessary additional fees and costs due to the misdiagnosis. If my son was diagnosed properly in this facility, we wouldn't have had to go the ER and he would walked away with a sling, which is the recommended treatment for a broken collarbone. This is also my second negative experience with this facility. During a prior visit, we saw PA Anum Haq who diagnosed my son with an ear infection; however, PA Anum Haq then failed to timely send the required prescription to the pharmacy, which delayed my son's healing and caused him more pain. I will never go to this facility again, and will share my experience where possible so that other families do not have to incur unnecessary additional expenses when money is already tightly budgeted for most.

I have known Dr Thakadiyil for a very long time. I am delighted with every interaction that I have…read morehad with her, and find her to be a compassionate, funny, competent, and remarkable physician. Every time I see her, she makes me feel good about myself. She is thorough and incredibly caring, even though her practice is so busy. I feel like I am the only person in the world when I see her. Darien Immediate Care is fortunate to have her working there.

Needed an urgent care for skin rash and was very happy i went to the Urgent care center of…read morewestmont. Care quality was top notch. Provider and staff were friendly. I highly recommend this urgent care center

Excellent level of care. The wait was short and I never felt rushed. I appreciate that they are…read moreavailable 7days a week!

The waiting time for lab is terrible! Expect to wait over an hour. I recommend to visit another…read moreplace.

If i could give them a zero I would. Called to see if a test was available. It was, ok no problem…read morego there early in the morning with a autistic child that need labs. Get there only to find out the test is not given on Friday and only given 8 to 11 , m-th. Gave me the name of place , when I asked where is a lab located, the nasty receptionist told me look it up your self. The receptionist needs to get a job where she does not have to deal with people

I have been coming here for physical therapy and all the therapists are amazing! One on one therapy…read morewhere they make you feel heard and cared for. If I ever need therapy again I will 100% be coming back to here.

Excellent follow-up care and convenient labs. The doctors are excellent and the notification for…read moreappointments are very helpful.

Horrible Horrible Horrible Dot test usually takes 10 mins…read more...not here been waiting 2hrs in the waiting room and 60 mins in the checkup room currently plus .... SKIP THIS PLACE or I hate to say it but I told you not to come here !!!!! The slowest of slowwwwwwwwwwwww

I showed up at exactly 11:20am, it is currently 1:06pm and I still have yet to see a doctor!!! DO…read moreNOT WASTE YOUR TIME coming here, go to Jewel-Osco urgent care next door!! Oh and it was only 3 people ahead of us and more people started to come in and were seen before me, they have terrible communication with patients, and always short staffed!!

My psychologist referred me to Dr M. I'll admit, the building was a bit outdated and while I won't…read moresay his office is necessarily outdated, don't see him if you're looking for a new, shiny, hip, minimalist office - from the waiting room to any other room you'll be in or can see. My average waiting time is about 20 minutes, HOWEVER, they're excellent about getting you in same day if it's urgent, Which I suppose is why the wait time is a bit long. However, ultimately I continue to go bc Dr M doesn't just humor me he's listening to me, but he genuinely values what I say and think. He's not shy about taking the lead or disagreeing, but he truly collaborates with me for my best care plan.

Receptionist are always extremely condescending, they will argue everything you say as well as give…read morerude unhelpful comments if you ask questions. I had one respond with "well I wouldn't know because I'm not a nurse" maybe next time respond with a little more thought and care. They also can't keep a primary doctor to save their life I had been going there for 5 years and they went through 3 doctors, how concerning. I would avoid this place if you can they make it very clear that they don't actually care about your health, only milking as much money from you as possible. Seriously females avoid, please find doctors that make you feel safe respected and heard!

I sliced my fingers open while trimming hedges, Jeff and the team did such a good job getting the…read morestitches in and making the process run as smooth as possible, I was able get back to the scene in time to finish up the job

Questionable qualifications of the provider (RN), not following simple steps to diagnose (simple in…read moreoffice tests - i.e. Strep or Mono) instead sending us to the Hospital ER for CT scan which was unnecessary / waist of time. Ended up getting tested for Strep in the ER, with a $1700 bill from ER, which could have been easily done at Urgent Care facility in the first place and was not even offered. Will be filling a formal complaint, as clearly standards of care are not adhered to at this facility. Terrible experience afterall.

Horrible customer service. Went to their Willowbrook location for blood work a couple weeks ago…read more Was told for several days that only partial results were available and that one of the ordered tests would take longer to get. Ended up going to their corporate Northbrook headquarters to complain and was told that the necessary test was never ordered for my blood work. Now I need to get my doctor to send me another blood work requisition (at my expense) so I can go through this process all over again -this time with a reputable lab. I would give 0 stars if possible.

From the owner: NICL Laboratories has been providing comprehensive laboratory services since 1977, offering…read morebloodwork, microbiology, COVID testing, among other lab services, with both on-site and mobile phlebotomists available. Call today to schedule an appointment here or at our other patient centers in Northbrook or McHenry.