he is my doctor for a long time and is very good and thorough. even though he tends to be very busy…read moreand the waiting room is always packed, he always remembers me and takes care of my needs. I do think if you have many many health problems to discuss you need to tell them when making the appointment because there is no way he can talk for long periods of time due to the wait. He is a good doctor.

This clinic is terrible. When I arrived, the woman at the front desk closed the tinted windows…read morewithout saying anything. Then, I could see her eating and looking at me through the windows. After about 5 minutes of me standing there, she eventually opened the window and asked what I wanted. I told her I was a new patient, signed in, filled out my paperwork and waited to be called. I was called in to get my vitals taken and was surprised at the lack of privacy. The area where I was getting my vitals taken is not a room nor is closed off so other patients were just passing by staring as they went in and out to the bathroom. The nurse took me to a room and on the way stopped to talk to a patient and left me at the patient's door while discussing his issues out loud. It was awkward and uncomfortable so I moved further along the hall, away from the door. In the room, I waited for the doctor but instead an intern showed up first. She was very nice but she wasn't too sure of what to do. The doctor eventually came in and was not very polite. He hardly let me speak, always interrupting me mid-sentence. I was told they would give me a strep test to see if I had strep throat. The doctor and intern left and the nurse came back in and took my strep test without changing the gloves she had worn to take my vitals and to take another woman's strep test. I was asked to wait so they could get the results of the test. I waited, and waited, and eventually fell asleep and woke up and still no one had come back. I'm sure at least 30 minutes passed at which point I stepped out of the room to look for someone and found the doctor, nurses and interns eating at the reception and I was the only patient left. They forgot I was there and when they saw me the intern said: oh she has a question. I said, "no, no one came back, they told me to wait." The doctor simply said "sorry" and said I didn't have strep but he was going to give me antibiotics anyway. He gave no indications as to how to take the medication so I asked. The nurse then asked "when I wanted to come back." I said I didn't know since the doctor didn't say I had to come back, so she said, "okay we will schedule you for a month." I asked about a referral the doctor said he'd give me to see a podiatrist and she didn't even know about it because the doctor didn't write it in my chart. I happened to run into the doctor on my way out and asked him if I had to come back and he said yes, in two weeks, at which point I had to go back and change my appointment. I asked what the earliest appointment was and was told I could get scheduled at 10am any day but that the doctor didn't usually show up until 11am, so I'm not sure why they even schedule appointments an hour before the doctor is there. After weeks of waiting to hear back about my referral, I went back to ask. At the window, in front of other patients the receptionist asked, why do you need a referral for a podiatrist, are you diabetic?" I am not diabetic but even if I were, what bothers me is that there is no patient privacy whatsoever. I was told that there was no record of a referral request and then was told that it was filed but they hadn't heard back. Almost two months after my initial appointment I still had not heard back and did not ever hear back. This place lacks professionalism and they don't treat patients with respect. I ended up calling my insurance to switch my primary care physician.

Nice Doctor Listens to your concerns…read moreI will return and recommend this doctor Easy access

kind and attentive sstaff especially mattie the doctor…read more offered several treatments for my condition

My toddler son needed sutures slightly past the urgent care's closing time yet Asfour stayed open…read morefor us and welcomed us in. He was very kind, professional and considerate. He was especially great working with my toddler. Despite the circumstances we had a very great experience that saved us from having a long night in the ER. Thank you again, Asfour! We highly recommend this urgent care center to anyone in need!

I visited Dr. Buchanan for a physical a few months ago. She was very thorough and recommended…read moreVitamin E, as we northerners don't get much of it. Professional and friendly, but not the person to go to if you just want to hear an "oh, poor baby". As I was leaving, she told me to call her if I ever needed anything. I called her office right before I was leaving for Ireland, as I had had gross congestion for two weeks. The nurse took a message, and lo and behold, I was actually speaking to my doctor for the first time since leaving my hometown. Even if I hadn't received great care, that would be reason enough for me to go back. I was an NMPG patient for three years here in Chicago, and I got sick of having to call an automatic number to reach my doctors office, only to be called back by a nurse. I just referred a friend to Dr. Buchanan, hopefully they have as good of an experience as I have so far.

Awesome! I like Dr Buchanan because she was extremely efficient. I recieved a full physical in an…read morehour in and out, including waiting in the lobby (about 3 minutes) and having bloodwork done. She asked alot of questions and prescribed something for my sinus infection. She is very straight forward and runs an efficient operation, which is exactly what I was after, as I went on my lunch break. I highly recommend this doctor for busy professionals who want quality health care.

There are a number of both desirable and admirable qualities possessed by Dr. Kinzler that are…read morehighly appreciated from my perspective (as a recent patient of his over the past couple of months), which will be more fully described in this honest assessment, as follows: Dr. Kinzler genuinely cared about my personal outcome as his new patient; he thoroughly explained all the principles of Urology 101 that applied to my unique situation; he even called me at night on two separate occasions to checkup on me! After I had two separate Urologists retire from the profession, I began a quest to find a replacement, since it was about three years ago that my last Urologist had retired. I was advised by my Cardiologist that Dr. Kinzler was a really good Urologist (was he ever so right and I am extremely elated that I had chosen him)! When I paid a visit to my family doctor for a routine visit, he suspected that I had retention of urine in my bladder (after he finger probed my belly), so he ordered a bladder scan. Shortly thereafter I selected Dr. Kinzler as my new Urologist. After my first office visit with Dr. Kinzler, I felt he was both caring and thorough in explaining the urinary functions. He ordered a kidney scan (in addition to the bladder scan ordered by my family doctor). When I went to see Dr. Kinzler in a follow up visit following the scan, I had given his nurse a urine sample, which was unfortunately brownish in color (which was a sign of kidney stones), so Dr. Kinzler ordered a Cat Scan of my bladder and kidneys. As soon as the results of that Cat Scan were given to Dr. Kinzler, he immediately had me come to his office that day (which was on a Tuesday), when he said that the scan revealed a large kidney stone (that wouldn't be able to pass in my urinary tract), which is rather serious. He said that the stone would need to be obliterated with laser surgery that he recommended be performed on Thursday that same week. I agreed to the urgent necessity of the surgery, so I wouldn't have to endure any extremely painful effects if the kidney stone would drop, which would entirely block urine flow! The surgery was a success!

The type of care I got from Doctor exceeded my expectation for a first visit. The man is thorough…read more The quality of care is higher than I receive from my other doctors (I have lots of them). My office experience was pleasant and professional. I am a very lucky sick old man.

I have had many doctors over the years, as I have moved to different locations, and I have never…read moremet doctors so nice and caring about not only any immediate medical issue but the entire arc of my health. Dr. Paul Baubly and Dr. Kate Baubly are both great doctors. If you have an appointment, they see you at the time of your appointment. They spend as much time as needed to hear about your issues and examine you and explain how to proceed. They are proactive about vaccinations and preventative care and diet. I have never had anyone treat me with anything other than respect and compassion at their clinic. This is not a corporate run health-mill like most practices have now become, which I love.

Honestly, the worst experience I've ever had in a healthcare facility. It seems that these doctors…read moreand healthcare providers are so overwhelmed with patients, that they lost the art of having manners and common decency for others. The older lady with the glasses at the front desk was extremely rude and disrespectful. we are all human beings and everybody is busy. That does not constitute for anybody to mistreat another person or make them feel like they're not important. I strongly recommend a different healthcare provider.

Simply the best doctor you can see, one of those doctors that knows what is wrong just by your…read morespoken symptoms I would highly recommend this doctors office!!

Don't go here. Just don't…read more I needed a doctor and thought this location was too convenient to pass up. This isn't a normal doctor's office. From the looks of it, I think it was a free clinic. It's dirty and crowded. I was so creeped out sitting there. However, the doctor charged me a lot. So... not free. The doctor was training a student or something. Before the doctor came in, I had to explain all my symptoms to the student. Then when the doctor finally came in, the student explained all of my symptoms to her, which I could have just done myself. It was embarrassing to say the least, hearing everything I had just said repeated back. The receptionists are not at all friendly and don't seem to understand questions. I even tried calling there after to find out if I was ever going to get a bill. They had no idea. It was like pulling teeth getting an answer. When I finally got a hold of the doctor, (who apparently works in several different offices, and therefore has several different phone numbers, all of which she doesn't answer) she told me to wait for the bill. I finally got the bill, sent my check, and it still hasn't been deposited. It's been a couple months. Avoid this place like the plague... even if you have the plague.

Great doctor that genuine cares about your health . Always able to get in and receptionist are on…read moretop of it

I"ll preface this by saying that I don't get sick very often. Which is why I don't have a personal…read morephysician. Or sure- I go and do the obligatory physical every year with all the corresponding tests, but I've yet to find a doctor that I want to have a long term relationship with. Well- that all changed the other day when I visited Dr. Sachtleben. So what made me change my mind? First of all- his office squeezed me in even though I wasn't a regular patient. Much appreciated given I was sick and needed some help. Secondly- this guy listens. Took the time to hear why I was there all the while typing what I said into his computer so that he could refer back to it. We talked about a wide range of things and what I liked is that he did not offer up the standard doctor lines about things. There is always more than one way to solve an issue and Dr. Sachtleben subscribes to that theory. All in all- not only did he solve my health issue- but he built my trust which is what I ask for in someone who is going to partner with me on my health. He came recommended to me by another doctor that I know and trust and I feel good about recommending him here. Now if I could only learn to pronounce his name properly!!