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    Quest Diagnostics

    5.0 (1 review)
    Closed Closed
    Updated 3 months ago

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    10 months ago

    Miss Yolanda is the bomb! She was kind and painless and made sure I was comfortable during the tests.

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    Quest Diagnostics

    Quest Diagnostics

    2.2(6 reviews)
    3.6 mi

    Nurses treat well. They are on time compare to other Quest locations. Being a tough stick for…read moregetting my blood and they take time and do a fantastic job in doing my blood work.thanks. Always leave there with a smile on my face.

    I had a very frustrating and unprofessional experience at this Quest Diagnostics location…read more Today I spent over 40 minutes with a technician who was unable to correctly enter my name into the system, even though she was copying it directly from my ID. She repeatedly told me that I "did not exist" in the system. Eventually, my doctor's office had to call and spell my name letter by letter over the phone. Only then was I finally found in the system. Instead of acknowledging the issue, the technician blamed me and said it was my fault for "saying my name wrong." That is completely unacceptable. I provided my valid ID, and it is not the patient's responsibility to troubleshoot your system. What made the situation worse is that after all of this, she refused to perform my lab work and told me she would not take me today - after wasting 40 minutes of my time. This felt extremely disrespectful and unprofessional. I left and went to another Quest location, where I was immediately found in the system and treated properly without any issues. Based on my experience and the number of similar negative reviews, it's clear this location has serious issues with staff professionalism, customer service, and basic patient handling. I strongly recommend management review staff training and behavior at this location. Patients deserve respect and basic competence.

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    Quest Diagnostics
    Quest Diagnostics
    Quest Diagnostics

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    Cleveland Clinic - Indian River Medical Center

    Cleveland Clinic

    2.0(72 reviews)
    1.4 mi

    We met with PA Aliza and Dr. Herb for a second opinion. Aliza was very nice and extremely helpful…read more Dr. Herb was also very nice and very informative. He explained everything to us and assured us that my husband was ok. Even the receptions were very nice. We are snowbirds and feel very fortunate that there is a Cleveland clinic in the area. Thank you so much! Jim and Debbie Daigler

    We moved from California a year ago, where we were long term members of a PPO, Kaiser Permanente…read more Since being in Florida, I have changed doctors three times due to lack of patient "care", meaning true concern and communication for the individual patient. There is an option to use My Chart, but rarely, if ever does a doctor reply. It is an MA or staff member. The persons who answer the phones for the clinic are short - tempered; act too busy to talk; rude; one hung up on me the last half hour telling me "you can't keep changing doctors"! Where do these people come from, and how do they get hired on to a health care provider, being the first patient contact! I have huge reqrets that due to my Medicare insurance, this is the only provider available. The last three doctors I have seen, are stoic and act to busy to interact. I am hoping my 4th choice (whom my husband has seen) will be amicable.

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    Cleveland Clinic - Inside the Chapel

    Inside the Chapel

    Cleveland Clinic - Inside the chapel

    Inside the chapel

    Cleveland Clinic - During my stay at the Indian River Medical Center, I met Kaiden the Therapy Dog.  She even has her own business card.

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    During my stay at the Indian River Medical Center, I met Kaiden the Therapy Dog. She even has her own business card.

    Quest Diagnostics - laboratorytesting - Updated May 2026

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