Avoid this location at all costs. The staff has no desire to help and move the line. We arrived at 8:30 and waited over an hour to be called to the back. Once called to the back we sat in the room for an additional 10 minutes. If you are fasting and diabetic this is not the place to come even with an appointment. Aside from the long wait, the staff is not professional. If you need to use the bathroom or leave a urine sample, there is no soap or dispenser in either bathroom. read more

Ariyah and Nekishia are so amazing!! They really helped me out when my orders didn't get sent over properly from my Doctor. read more

Surprised at the negative reviews. Very efficient and technician was great. Checked in online with insurance info. Received a confirmation by text and arrival confirmation also by text. Got in 5 minutes early. Painless except for one small jab! read more

Extremely poor customer service and attitude Very rude people Labs not drawn as they failed to inform me they couldn't do on a Saturday In reality they could but were not aware Total incompetence Last lab draw with a long wait despite a scheduled time I'll never use them again Go somewhere else read more

Came in for a pre-employment drug test and they tore my label then sent it anyway, telling me they "fixed it". Lab rejected the test as a collector error and required me to come back and retest. read more

Horrible place. They deleted my name on the waiting list, only after hours when I asked for they realized and squeezed me in but the prescription was not matching and asked me to call doctor but didn't allow me back unless re-sign in the waiting list. They refused to talk to me. By the way, I was post surgery in a scooter which is hard to go around. Never ever use quest and mainly this location. read more

10/10 - easy check in, friendly staff & overall smooth process. I was in & out in 10-15 minutes & made it to work on time! Appointment was at 7:40am & got called back immediately after checking in. I don't remember my phlebotomist name but she was great, felt comfortable with her. Great location! read more

Awful experience and place I arrived on time for my 9:10 appointment for a pre-employment drug test. I waited 35 mins only to be sent back to the waiting room because they don't do drug tests until 10. I was told the company should have told me that (why would they know that?) and that they have no control over the website where I made my appointment. Instead of calling me at 10, they called me at 10:17. Not even a sorry for your inconvenience. They have this digital screen in the waiting room that plays their ad saying how quick and easy they are, esp. when you make an appointment. Nothing could be further from the truth. read more

Just completed some fasting blood work. I was a few mins late, but there within 5 mins of the appointment. I checked in immediately. The phlebotomist took a few mins to properly assess for a good vein before sticking me. I was a bit dehydrated, so my veins were not too easy to access. Nevertheless, she found a good vein on her first stick, and it was painless. Also, the phlebotomist was very kind and friendly. The entire process, including checking and waiting took less than 15 mins. I had an early morning appointment, and a queue was already forming. I think the folks working there are professional and efficient. But I imagine that it quickly becomes very busy here, given the location. I would definitely select this location again for an early am appointment. read more

Quest Diagnostics - Outside of building off Six Pines Drive. - Laboratory Testing Near Me - The Woodlands, Texas

Not necessarily this location, but Quest Diagnostics in general, you're not a customer. You're a number that's a problem to be handled. No phone to talk to someone. Automated check in is a pain. Took four trips to get one test done, Awful experience. read more

Terrible experience. Arrive for my appointment with my emailed confirmation and the door has a list of COME IN IF- and I met the criteria for all 3 given the covid craziness. I was not told beforehand that a mask was required and the mask requirement was not listed under the COME IN IF section of the sign on the door. It was in a separate box below it. I live 30 minutes away so couldn't just run home to get Something to cover my face. She told me "just go to your car and get a scarf or bandana" which I don't just randomly have those on hand in my car. I asked if I could buy a mask from them and she said no. I asked her if I could put my shirt around my face and she also said no. They wouldn't see me for my appointment. If they are going to have requirements they should let you know beforehand. read more

Quest Diagnostics - Laboratory Testing Near Me - The Woodlands, Texas

Wife had an 11:00 appointment. We arrived 10 minutes early as per their instructions. No receptionist to speak to. You check in digitally. After 1/2 hour we asked a staff member who came out about our appointment. Said they were running late. Another lady had been waiting since 9:30. Go anywhere else. Never have had a good experience with Quest. Finally called her back at 12:07. read more

At 9200 pinecroft location in woodlands Texas- they didn't do anything right with my order (although I didn't know this!) - drew blood when I dropped off my orders for 24hr urine collection instead of when I submitted the sample. When they drew blood she poked around inside one arm and hit the vial on the second! OUCH!!! Then- when my doctor attempted to read the report of the 24hr Urine sample - it was completely useless- you ran the tests completely wrong. You're incompetence has cost me at least $400 to date and will increase from here bc my doc requires it to be repeated. Fail. Do not use this lab! read more

Make an appointment!!!!!if you don't expect to wait a long time. Also if you have any question for get about it. No live person available,just a check in computer. Really??????you can't afford a receptionist? Do better. read more

The women working here are always prompt and friendly. I'm a very hard stick. As a cancer patient, I appreciate them acknowledging my issues. They are the ONLY place I just get stuck once. THANK YOU read more

The new location at MHMG primary care was excellent. No appointments and quick service was appreciated.

I will never use Quest again. I always get billed 3 months later for something that wasn't covered. When I go to CPL , I never get a charge. Just tell your doctor you won't use them and you can use CPL or another lab. read more

These women that work here are WONDERFUL! I am a very hard stick- the worst and I went to another Quest, got so anxious and passed out. I was told by an employee at the Quest in Conroe to come to this location and ask for Maria. I went in almost 10 months ago and was treated with so much care and understanding I won't go anywhere else. Now at almost 7 months pregnant I'm coming in for all sorts of "fun" bloodwork and so I get to see these women as often as my OBG Dr. But they always help me make the best of it and the visit is as pleasant as possible. read more

Who are you and why are you sending me emails with 3 different amounts to pay? 3 different Bill's and you don't show me for what they're for. read more

For the past three years, I have taken quarterly tests at this location. The personnel are very friendly, prompt and I am out the door in less than ten minutes. It is a busy place and their sign-in process works great. Unfortunately, it appears that some folks do not have the same experience, but I am very happy to conduct my medical issues at this facility. read more

The visit went well as I was in and out in a reasonable amount of time. I was processed quickly and the books work went smoothly. The professional that took my blood was very helpful and personable. Will use this location from now on. Thx so much read more

Leaving another 1 star review after my last one. They advised me to contact certain people to deal with my problems. Pro-tip, don't advise people to contact a customer support team is more infuriating than rubbing seawater in an open wound. Be prepared to be put on hold for a few hours, only to be told "sorry lol" and hung up on. Do not respond to this with some "we're sorry this was your experince..." how about you stop being a shitty company. Quest is a scam that will take your money, not keep your private info secure, and not even give you that info without jumping through hoops. An absolute scam that needs to be investigated, and it would not surprise me if in a few years, we see the owners/people involved in jail for medical malpractice, or financial shit. Hell, they already lost my ssn. Do not go here under any circumstances, unless the alternative is death. And even then, consider the alternative quite thoroughly if it means avoiding this place. read more

I went to this place to get blood drawn and they refused service to me. They have a policy that all patients must wear masks, which I understand. However, when I asked if I could borrow a mask, they refused to help. I was told this by an idiot who wasn't even wearing her mask properly (not covering her nose, only her mouth). Never going back there again. read more

Terrible attitudes, rude staff, extremely unhelpful. I stopped in for prescribed blood tests, they told me my deductible would be $480. When I balked at the price and asked her to call my DR she told me to leave the room because other patients are waiting - they don't have time to call. So I stepped i to the waiting room and called the Dr myself who confirmed they must have some codes wrong and asked to speak with the Quest technician. She rudely told me they can not speak to Dr's on patients phones and made me wait another 10 minutes to give me the number for the office so the doctor could call direct. Waited for another 15 min and walked out - Terrible Service read more

Unbelievable, zero customer service, can't speak to an actual person. Checked in electronically and estimated wait time given was 20 minutes. An hour and 15 minutes later and zero communications or updates. Worst company ever. read more

I have never received such rude healthcare in my entire life. I scheduled a TB test online, even gave my insurance card. I arrived early to my appointment. They then informed me I needed to place my own order online for a TB test separate from the appointment. Their website mentioned nothing about this and they would not help to tell me what website to go to. They dismissed me saying they had people waiting. They had two people in the lobby and it wasn't even my appointment time. I cannot stress enough how rude and unhelpful they were. I DO NOT RECOMMEND THEIR SERVICES! If I could give zero stars I would. They were extremely unprofessional. read more

Terrible experience. I have a big scar on my left arm where they drew my blood which means they didnt do it correctly. I have had blood drawn before at other places with no issues. I just hope that it doesnt turn into something more terrible like an infection or something. The staff who attended me was absolutely cold which is still okay if they would have done their job okay. I am not going to this place again. read more

Horrible!!! To run a lab and ensure short wait times why not hire more phlebotomists. What about a receptionist? You stand there waiting, and waiting,and waiting....no one until the phlebotomists comes to check in the next person. They are rude with no professionalism what so ever. On top of that I'm sitting in a full room with no chairs listening to a baby scream for over 20min. And still crying. I'm a director of nursing and rule of thumb if you can't get after the 2nd try then get help. I felt so bad for the poor baby and the kids in the waiting room. Don't try and call either. ...they don't pick up!!! read more

If you're ever gonna need some lab testing done, don't go here. Horrible service and long wait time.

Checked in and was seen immediately. Everyone was very nice. What more could you really ask for when visiting a lab for blood work?

Was really concerned about using this lab based on the crummy reviews, but glad I did. Showed up at 0720 and door opened at 0730. Signed in on one of two very simple to use kiosks and was finished and out the door at 0800 with no appointment. The people working there were very courteous and professional and the place was spotless. If you Google Quest Diagnostics, you can get any information you need regarding your visit, but considering 99% of the patrons are there for blood work, how hard can it be unless you're just having a bad day or are from another planet. read more

Horrible! That's all I need to say; got my blood drown and it was the worst experience I've ever had. She put the needle in and could not fine a vain so she began searching for one while the needle was still in my arm. Very bad!! Will never go back!! read more

After a month of waiting for my lab results and several attempts to contact Quest Diagnostics on Six Pines, in The Woodlands, TX, I discovered, through the help of my doctor's office, that Quest had "lost" my blood and 24 hr urine! Human error is understandable, however, nothing is acceptable about the lack of communication telling me and/or my doctor that my labs had been lost! To date, I have not heard from them. This location is unprofessional and mismanaged! NEGATIVE review. I only clicked one star because Yelp required it. read more

Terrible experience.. You can't call into this lab, there is no receptionist. Expect to visit a kiosk located by a empty receptionist window. So once you arrive your questions will have to wait until you already in the back with the nurse. Absolute waste of my time. read more

My employer sent me here for some pre employment labs. I tried to call for HOURS and no one picked up and no VM set up. When I showed up, no one was at the desk. When someone finally appeared I explained why I was there and that I tried to call to which she replied annoyed "when we get busy, we don't bother with the phones." I signed in and waited. In the 40 minutes I waited, countless people arrived and were not greeted by anyone at the desk and the phone rang about 50+ times and no one picked it up. You could hear the employees yelling back and forth and rudely talking to each other from the waiting room. I pray I never have to go back here. read more

this place is absolute and utter shit. I had stopped by to pick up stuff for a 24 hr urine sample test. the waiting room was FULL of people, with NO receptionist. they recommended to make an appointment as they serve those first before walk ins, when I had to bring in my urine and get a blood test. I get there, waiting room is close to empty, and sign in. I wait for a good 15 minutes when a lady comes and calls up names of people that are clearly not in the waiting room. this is an awful system of knowing which patient is up next - not crossing them off?? okay so whatever im supposed to be in and out. the woman calls everyone up (2 more patients came in while I was waiting) and she sends us all to different rooms. the trashes are all full in the hallways, the rooms are very messy. it almost makes me nervous - and I'm someone who has gotten IVs, blood drawn and surgery plenty of times. I know careless and unprofessional employees when I see them. she ignored my mother and i's attempts to converse and was very hostile and cold. getting my blood drawn was the worse part. she effing STABBED my arm so hard that I felt so faint because I could feel her moving and pulling the needle around. I've NEVER had this bad of an experience. it still is extremely sore and I can tell it's going to bruise. she tapped it down and didn't put any of the cobane wrap, so the gauze fell off the second I walked out. I would NOT recommend this place. the employees are all SOUR, ugly on the inside and out, rude and not warming people. I'm working on a BSN and i know I will never want my bedside manners to be this awful. FIND SOMEWHERE ELSE TO GO. THIS PLACE IS A MESS read more

The only way to contact the people at the Shanandoah, Texas location is to go there! I have been trying to call them, fax them, or text them for days with no results. My doctor's office has been trying to call them, fax them, and text them also with no results. read more

Best advice for these kinds of places: make an appointment. I walked in 5 minutes early, signed in on the iPad, got called back at my appointment time (which was before about 7 people I assume didn't have appointments), had my blood drawn, and was out 15 minutes after I walked in. It was seamless, professional, clean and way more organized than LabCorp (subject of another review). If given a choice I'll definitely return next time. read more

Terrible attitude, bad manners in an already awkward situation.

The employee who drew my blood was professional enough. And she did a good job. However, I had to wait 45 minutes just to have my name called. So why make an appointment? (I did make an appointment.) There is no receptionist. And anyone who goes up to the front and tries to ask a question is not dealt with in a polite manner. (I witnessed this. The employee was curt and impatient when an old woman in a wheelchair had a question. I wouldn't like it if someone gave attitude to my elderly mother, and I'm afraid they might have got attitude in return) So you sign in. No one acknowledges that you're there. Until 45 minutes later when they call your name. (That was my experience.). I've had the same experience with Quest in the past - at this location and others. In prior visits, I've dealt with employees who were very cold, uncaring, unconcerned, and downright RUDE. Quest needs to have more staff on duty. They also need a receptionist. They also need to require personality transplants for some of their employees. (Though as I mentioned, the woman who drew my blood on my most recent visit was polite.) In addition, many of the patients are in a bad mood because they've had to sit there waiting for a LONG time. Hint to Quest: angry, rude employees plus irritated, fed-up patients = unpleasant environment. Summary: Quest is a bad experience. If you already use a lab where you're treated well, stick with them. read more