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    Quest Diagnostics

    2.9 (93 reviews)
    Open • 6:00 am - 3:30 pm

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    Hematoma
    Elizabeth T.

    I have a hematoma the size of an egg. I asked her to back up as I could tell she went thru my vein and she refused. It's so large I can't bend my r elbow. I'm R handed and 2 days before Christmas and all the cooking I have one usable arm. I get my blood drawn every 3 mos and I have NEVER had anything close to this happen. I tried calling them and getting a human is impossible.

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    8 years ago

    Helpful 4
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    Love this 5
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    Photo of sue b.
    276
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    4 years ago

    Helpful 2
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    10 years ago

    Helpful 1
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    Photo of Joseph W.
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    5 years ago

    Helpful 0
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    Photo of Haly H.
    23
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    6 years ago

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    Quest Support

    Thank you for sharing this feedback, Mrs. Nathaly!

    Helpful 2
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    Photo of Eric R.
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    8 years ago

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    Quest Support

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    7 years ago

    Very professional the staff is sincerely nice, each of my visits to this location have been pleasant under the circumstances..I hate needles

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    Quest Support

    Hi Stephanie. Thank you for letting us know!

    Helpful 1
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    5 years ago

    Helpful 0
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    10 years ago

    Helpful 10
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    Photo of Rhonda B.
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    7 years ago

    The staff are always friendly. Just try and go during an off time and usually there isn't any wait.

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    Quest Support

    Thank you for sharing, Rhonda!

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    6 years ago

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    Quest Support

    Hi Jose- Thank you for sharing!

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    4 years ago

    Jamie is the best in quest history!!! She has the best customer service in the world!!! Give her a $2 million raise immediately!!

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    Photo of Dale K.
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    12 years ago

    New, clean,& green(recycled furniture) lab. Hospital related blood work. You can call ahead and make an apt.& I recommend that you do.

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    14 years ago

    Helpful 1
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    8 years ago

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    Quest Support

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    Photo of Wil C.
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    6 years ago

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    Quest Support

    Helpful 2
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    5 years ago

    Helpful 0
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    Photo of Ian B.
    195
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    5 years ago

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    6 years ago

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    Quest Support

    Helpful 1
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    Photo of Rye S.
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    14 years ago

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    5 years ago

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    Quest Support

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    8 years ago

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    13 years ago

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    9 years ago

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    9 years ago

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    7 years ago

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    Quest Support

    Thank you for your valuable feedback, Karen!

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    9 years ago

    Horrible service and incompetent workers that don't know how to obtain correct insurance information and don't like to work.

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    14 years ago

    Helpful 1
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    11 years ago

    Helpful 2
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    9 years ago

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    9 years ago

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    11 years ago

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    11 years ago

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    14 years ago

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    11 years ago

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    13 years ago

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    10 years ago

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    9 years ago

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    9 years ago

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    Page 2 of 3

    Ask the Community - Quest Diagnostics

    Review Highlights - Quest Diagnostics

    “I've been to this office several times for blood work, glucose test and I've always had a good experience.”

    Mentioned in 3 reviews

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    Quest Diagnostics - Kiosk Check-in no personnel service

    Quest Diagnostics

    2.9(150 reviews)
    6.9 mi

    My wife came in today for scheduled bloodwork for my son. He had an appointment for 3:30 PM, and…read moreupon arrival, they checked in and were put in queue as it showed on the screen in the lobby. Given a Friday afternoon, it was crowded, but saw my son's name on the list confirmed they would be seen in order. As they waited, a lady came in and got the attention from the staff, and asked for a walk in, claiming she had an appointment. She didn't but they somehow gave her a spot. As my wife waited, seemingly longer, they noticed that my son's name was no longer on the monitor queue. Other customers were being called in, including some that arrived after them. My wife finally got a staff member's attention and told her the situation. The "rude" female insisted that they had no control over what the screen showed. (Odd that you can literally put people on the walk in queue but have no say with actual scheduled customers, BS). Long story short, they ended having to wait until all customers were seen, including walk appointments. After, pleading with the staff member that we were scheduled, they did nothing to help and made us wait until closing. Again, scheduled appointments are confirmed via text and email if you have been here. But no attempt to fix the situation. The worst experience ever at Quest (given we've been here several times and haven't had an issue). The horrible, staff member who would not help, and to top it off, she kept telling customers how busy they were because they were short staffed. That is no excuse when assisting customers. Second, saying that they had no control over the queue when they were clearly able to take walk ins, but mysteriously removed my son from the list. We've been to this location before, but it seems that horrible employees lower the standard of customer service and the overall business. Even worse is that so many people rely on Quest because many private doctor's offices do not handle internal bloodwork; so Quest has this massive contract with nationwide offices to do bloodwork for them. The customers who rely on Quest are our family members, whether sick, elderly, some dealing with major medical issues, yet they might come here and have to deal with the BS that my family dealt with today. Just horrible. Hoping to figure out if there is actual management or staff supervision to bring this issue to.

    I was referred to this location for blood and urine work through a third-party doctor. upon entry…read moreThere were no staff available only several kiosk machines to check in, very discouraging. I checked in using the kiosk machine and it recognized my information as having an appointment. when my name was finally called. I went to the back room and they started asking me questions and stated they did not have an order for me and I would need to Leave. I tried calling right in front of them The Doctor Who referred me and they insisted I step outside. Very frustrating. I was able to call the Dr who set this up and they mentioned all my information was in the Quantom portal. As soon as I had gotten off the phone they called me back in.

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    Quest Diagnostics
    Quest Diagnostics - In between Ross and 09 Ranch Market, off Pipeline and Chino Hills Pkwy.

    In between Ross and 09 Ranch Market, off Pipeline and Chino Hills Pkwy.

    Quest Diagnostics

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    Labcorp

    Labcorp

    3.2(109 reviews)
    6.8 mi

    We brought our autistic son here to get his labs drawn. We were routed here after going to the…read morerancho location. the rancho location had my son terrified of needles. he is a child so it's expected that he is going to be scared, but i have spent a lot of time and effort teaching him not to be too scared. long story short, labcorp rancho left him traumatized. we told his doctor and she said to go here to Upland Labcorp. She had told me that the staff would be much better. She told me that if Upland can't do it, then she will look to see what else we can do, but to give them a try. Not gonna lie. At first, i didn't believe her! But we came in and the ladies were really patient with our son. He was scared at first, but they didn't raise their voices or anything at him. They stayed calm and i didn't even need to use our distraction tools with him. I can only imagine the number of people that come in to get labs. I'm a nurse and i know they see way more patients than i do. But people were quickly serviced during our visit. If they are firm and short, you gotta understand that they probably deal with a bunch of different personalities every day. They have to make their patience last the whole shift and mind you, i have never seen an empty labcorp. They were wonderful with our son. And quick! Amparo, Roxana, Christina, Jackie thank you ladies so very much. We really needed these labs done. Definitely going to this location again.

    This was the easiest blood draw of my life! I usually am scared and anxious during blood draws from…read morepast experiences in other places. However, Jackie made it so easy I wasn't scared at all! I really appreciate Jackie's ability to keep conversation going while doing a quick and painless blood draw. She's the best!

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    Labcorp
    Labcorp
    Labcorp - Upland Labcorp

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    Upland Labcorp

    Quest Diagnostics - laboratorytesting - Updated September 2026

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