Wow! This place is amazing and awesome. I really love this place honestly. The staff were very friendly and informative. My tech was Lorena she was so amazing we clicked right off the bat, she told me about herself, asked me about myself. And we just had a great visit, definitely coming back if she is here. She was able to find my veins fast unlike some people, normally it takes people forever. I am so happy that she was able to help me and get the test done that were supposed to be done. Thank you Lorena, can't wait to see you again! God Bless read more

Find another Quest lab. First time to this location and absolutely stunned by the rude technician. I do not mind kiosk check-in process, and waited to ask a question about walk-ins. It was clear that I was putting the tech. out because I had a question. I couldn't get the question out because she kept interrupting me. I thanked her and walked out. What a crappy way to start a day after no food or water!! read more

This place is always nice and clean, staff is friendly. Some advice come early because it gets full fast. read more

Quest Diagnostics - Laboratory Testing Near Me - Pomona, California

Staff was friendly during my visit. Always have an appointment - shorter waiting time. Masks are required during my visit / social distancing is enforced. My overall visit was quick and easy - 5 Stars. read more

So now I have been to this place several times because I have to have my blood drawn often. I have had different phlebotomist work on me and they are always good with their hand. Making an appointment is always a good idea. But the results are pretty quick within days and the portal is so easy to use. Plus they open on Saturdays now. There is FREE parking and have good customer service always. I never have had an issue with my insurance or payments here either. read more

This review is for the 250 W Bonita site. The people (from the receptionist to the phlebotomist) all get 5 stars. They are courteous, professional, people-friendly and they try their best with the resources they have. The 3-stars, however, is for Quest Diagnostics' (DGX) Executive Team. With a reported annual income of over $3 billion ($7,7 revenue), one would think that they would invest in hiring more phlebotomists and leasing better facilities!! The average wait in these facilities (including the facility at Diamond Bar) is over an hour! Trying to schedule an appointment is comical since days (up to a week) are blocked off. Upon entrance to a run-down QD facility, you would have to look for the right door (since the small door blends in with the other office doors). Once you finally get to the lab, you are greeted by a line with people (about 15+ or so). And then... let the waiting beginning. Even without an appointment, the wait should not have to be over an hour. QD Executives please start hiring more Phlebotomists and lease better facilities. As a customer, the impression I get is that all that matters is the bottom line--"how much / how else can we squeeze as much profits?!" Please, please, please, upgrade your labs and hire more workers. Thank you. read more

Very professional the staff is sincerely nice, each of my visits to this location have been pleasant under the circumstances..I hate needles

I usually don't write reviews for establishments like this. However, after my experience with the receptionist/phlebotomist Michael, I felt compelled to write this one. I walked in on a Saturday with no appointment and I had to have my TB test done. It was fairly busy. He was so accommodating and professional with me and got me in and out within 15 minutes. Super quick and painless blood draw. I would definitely come back here again for my testing needs! read more

This place was hard to find. I went to their old location near the pomona hospital but eventually found this place. i didn't have an appointment but i just walked in during the lunch hour. It took about 30 mins but they were really helpful and polite. read more

The staff are always friendly. Just try and go during an off time and usually there isn't any wait.

I recently took in my mother for blood work, all the staff there were really nice. Very clean and efficient. Make an appointment and you won't wait too long. Great experience definitely going again. read more

Jamie is the best in quest history!!! She has the best customer service in the world!!! Give her a $2 million raise immediately!!

New, clean,& green(recycled furniture) lab. Hospital related blood work. You can call ahead and make an apt.& I recommend that you do.

I've been to many local Quest locations for blood draws and none have left me feeling pleased. (They are always terse, rude, unprofessional, poorly trained, and create an overall miserable experience.) Here, the front desk staff and the phlebotomist were polite, amiable, and very professional. The facility is bright, clean, and updated. The service is prompt. I hope that my next visit here will be just as great. read more

This place sucks, go elsewhere. Tiny room that everyone is stuffed into. I just had to drop off a prepared sample and it took 40 minutes to get called to counter. read more

Why have an appointment system when you gonna make me wait an hour after my scheduled appointment.... I could careless how busy u are an hour wait with appt is ridiculous... Just wasting peoples time without a care... CLOWNS... Should be a Negative Star.... read more

Had multiple orders that had duplicates, asked front desk to combine the duplicates. Instead, they completely disregarded one order and now I need to redo all of the tests. read more

This place sucks. Shouldn't even be a quest lab location. The girl at the front desk is rude. Disappointed I didn't get her name or else I'd expose her so she could get fired. She gets annoyed and fed up with patients very quickly. Someone like that should NOT be in this type of field for their "job". Very unprofessional and DO NOT RECOMMEND THIS LOCATION. read more

I was totally disappointed with the service of this quest diagnostic in Bonita Ave., Pomona. Came forward and bloodwork. However I phlebotomist tried three attempts and would not draw further bloodwork or would not even attempt to take me any more based on their policies are through attempts only. I don't understand what kind of service they give. I just want to figure out where they got the through a temp policy. Working in the healthcare field I have not or never encountered her blood is not drawn after three attempts. Bloodwork is part of a patient care to arrive a diagnosis and see response to treatment. I don't know if the skill set of the phlebotomist are below par. It's just very disappointing you schedule an appointment get off or take day off to get that procedure done and after three attempts they won't even consider looking for other IV access.I do hope they change his policies. Very disappointed. Never experience in any healthcare facility not to get the necessary tests just because of three attempts. read more

The good: I came in on a Saturday morning and was in and out in ~20 minutes. The staff was very nice and they seemed very concerned with ensuring that the right samples were taken and the right information was on those samples. The waiting room was nice and the "blood taking" rooms were organized and private. The not as good: I had to give a credit card that will be charged in the future. This was weird because I have a flex account and I can just see this causing problems. They didn't have any hand sanitizer anywhere. I felt germy and couldn't wait to get home to wash my hands. Overall, if you take some hand sanitizer you can have a pretty pleasant experience (for what you can have when getting blood drawn). read more

Went today for lab work and checked in from my car and was sent a text once they was ready. I liked that so I wasn't waiting in a waiting room. However, the phlebotomist used a large needled did not even tell me she was going to stick me and missed I screamed out due to how hard she did it and then she proceeded to go deeper I had this crazy pain in my arm. Told her and not I am sorry or anything. It was the worse pain I have ever had while getting blood work ever. The professionalism from her was horrible and the bruising I now have is all over my arm. I would never recommend this to anyone. I am also a nurse so getting blood and sticks is not new to me. read more

Receptionist working front desk has no clue what she's doing. Gives out incorrect info like she knows what she is talking about. Will try another location. read more

This Quest is so far better than the other Quest I've been going to. They were nice and friendly, and definitely not rude. I did not get a hematoma, but even if I did, I wouldn't mind at all. Hematoma is only a bruise, and like any other bruise it will go away. You can ice it off right after the blood draw to let the blood vessel to constrict and close up, than apply hot compress after. Hematoma is absolutely normal, there is no need to overreact. read more

Great service and the time my son waited for his blood draw was no time at all. We walked in I sat down, they called him to the back. And there we have it we were done. Maybe a total of 15-20 minutes for the whole process. Receptionist is very friendly. Place is very clean. read more

Been here several times but twice I have gotten a Phlebotomist by the name of Andres O. He is amazing i got 12 tubes of blood out and I didn't get a bruise at all!! He knows how to draw blood out. The other times I came they only take 1 out and I get a big bruise the next day. Staff is always friendly but Saturdays at 5 am it gets super busy. I recommend coming during the week day at 6.50 am its not busy and you will be the first one. read more

It gets packed on a Saturday so be prepared to wait a bit, but other than that, staff is friendly, you check in via kiosk, and the blood draw is over with so fast. My tech recognized my vein, used a small needle, and I didn't even feel it during the fact. read more

Horrible service and incompetent workers that don't know how to obtain correct insurance information and don't like to work.

I had a horrible experience when my blood was being drawn. The phlebotomist jammed the needle in my arm which really hurt and caused me to develop a hematoma. My arm hurt for days and was frightening to look at. It was hurting so much I had to make an appointment with my doctor to make sure that it was not something worse. I contacted Quest and told them what happened. Their immediate answer was that "this type of thing happens" and showed little concern. I requested that I be credited for that procedure since it caused me so much harm. They refused and said they would reimburse me for my doctor's visit. I submitted a copy of the bill and now they want me to submit a copy of the paid bill. They are stalling and are exhibiting absolutely zero customer service. read more

Went there this morning and the lady taking the forms was really selective when dealing with customers. She was only nice to Spanish speaking patients. They forgot to give me a return envelope for specimens I need to do at home. Wonder if they really "forgot" to include it. Anyway. Go to other branch. read more

Very nice and helpful employees. They make you comfortable. Even without an appointment, they are pretty quick about getting you in. Make an appointment and there will be no waiting at all. They take you in at your appointment time. read more

Bad customer service they should have a better way of checking patients in. I waited half hour to be told they could not see me. Other locations ask first if you are fasting. Marguerite needs trainings or if she is unhappy should look for another job read more

I give this rating because of the front office staff,,I had an appointment yesterday and they had Me wait half-hour after My appointment to be seen,,it's like this every time even though I have an appointment, and if I bring it to their attention,,they talk about You amongst them like You're doing something wrong read more

The staff was really great with our twins and working with two years old trying to get their blood drawn. They were kind, quick and efficient to the little ones. Highly recommended. read more

Saturday's before 7am is the best time to get blood work done. Me and my wife only spent about 30 minutes at this place, the people were polite and patience. And I appreciate their professionalism. read more

I had a great experience there on Friday. I came in with an appointment, and they were packed. Advice for others- allow approx. an hour for everything. I was called in probably 25 minutes (maximum) after my arrival. The phlebotomist, whose name I believe was Melissa. At the student health at my school, they had to try 4 times, have my drink two bottles of water, and still no luck. Melissa got my vein immediately, and was done in minutes. Facility was clean and nice on the inside. read more

I made an appointment via online. I was assigned to a test room right after I signing attendance sheet without waiting. The front desk staff and the phlebotomist were very friendly and professional. The environment is Bright and Clean. The service is the best! My phlebotomist is super patient and smiles at me all of the time. She made me not nervous at all because I am really afraid of needle. I would definitely make this location is my No.1 choice in the future! read more

What a pleasant experience at this place! Went to get blood drawn and decided to go the appointment route by going to the website and getting a date and time. Arrived about 7 minutes before my scheduled time and sat in the waiting room about 5 minutes and my name was called. I went into a small room where a professional employee named Jamie made my visit pleasant professional and caring. This went also to the front desk and throughout the facility. A very clean place compared to other lab's I've been to in other cities. This is really a jewel for Pomona and don't tell everyone about it so we locals can have it for ourselves :) read more

This lab was great! I was taken back within minutes of my appointment time despite a full waiting room on Saturday (highly recommend an appt), and despite needing to do many blood tests that had no codes next to them, the phlebotomist helping me was fast, relaxed, and very friendly. It was painless and I didn't even bruise. I wish I had caught her name because she was wonderful! read more

Everyone here was so kind! The waiting room was full and there were people in the halls. But, as a walk in, we waited about 30min (Saturday morning). The phlebotomist was great and was able to take blood from my child, no problem, even though she was scared from having two MAs fail at the urgent care. They also have an approximate wait time list up on the TV, like at the DMV, which is nice. read more

I have used this lab with no problem for a couple of years, but I won't be going back. First, when I went to turn in a sample, the computer was down so they sat there talking about other employees while I waited 10 or 15 minutes for it to come back on so I could sign in. Second, I was then told I needed the lab slip, even though they took one of the two copies when I picked up the containers. So, I went home to find it, and called Melissa to clarify what I should do. Long story short, I made the trip back there to find I hadn't been given the complete directions in the first place, OR on the phone, and would be doing it over. All this made me a half hour late for an important appointment. I went to the website to find customer service, but they have not responded at all. They don't care, do they? I'll be asking my doctor for another lab slip so I can go somewhere else. read more