I was a walk-in this am but had to wait over 90 minutes ... They are understaffed and very slow ... if you do go here best to get an online appointment (but beware, if you are a minute late in signing in you lose your appointment ...it sometimes takes 5 minutes to get through the line to sign in so you end up being late but they don't care) ... Next time I'll try Palo Alto Medical Foundation but I'm looking for alternatives and hope Theranos eventually provides one ... read more

I went in without an appointment at 8AM on a Wednesday morning (they open at 7:30) and got in pretty quickly. Stella was very good at drawing blood, possibly the least painful lab work I've had. read more

My physician requested I get some blood test done, and Quest was the closest option to my office. I'll be honest, I was a little skeptical about coming here after reading all of the terrible reviews... but it really was not as unpleasant as I expected it to be. I made an appointment, but it seems that I really is just on a first come first serve basis. Arrived around 10:00 AM on a Tuesday, and was out by 10:30. Piece of cake. The technician that took my blood samples (Charles!) was super sweet and nice. He seemed very thorough and quadruple checked everything with me. He kept on asking if I was okay (I have a perpetual angry resting face... can't help it!!) Minus one star for not being as 'clean' and 'modern' as I would have liked. Typically health facilities are spotless - this one could have used a good scrub down. read more

Sucks. Blood draw hurt and gave me a HUGE bruise. WON'T be going back.

Do not go here if you don't have to. I won't! My doctor sent me here for a blood test. I was the only one in the waiting room. 2 women were at the front desk - one was on the phone and the other one disappeared when I was approaching to the desk. I signed in and waited for 20 min before I got acknowledgement. Finally I was called in to take my blood after waiting for 30 min, I asked if they don't help patients during lunch time. I was told they are open during lunch time. So I don't understand why I had to wait for such a long time when no one was waiting before me. I will never never go there. read more

Never come here on weekends!!! The weekend crew is rediculously slow and incompetent. Since they don't take appointments on weekends, you have no choice but wait. I've been here 15 min after they opened and have been waiting for two hours. Don't believe them when they tell you its a 30 min wait. They lie!! read more

I had an appointment but went early to see if they could get me in sooner. No luck, but they did take me back on time. The blood drawing itself was fine. I didn't end up with any bad bruising. This place struck me as unsanitary. I gave a urine sample. When I went to put the sample behind that little door places often have to leave the sample, there were so many previous peoples' samples, I had to stack mine on top of someone's. Gross!!! I've never seen anything like that. The woman who was taking my blood kept coughing. She wasn't wearing a face mask and half the time she didn't bother to cover her mouth and the other half of the time she coughed into her hand- not into her shoulder. Again, gross. Not a place I would want to go back to. read more

Place is pretty sad as other reviewers have noted. No one to receive you. You are just waiting. Services seem pretty mediocre as well.

I just had my first experience with them and it was totally different with the reviews I read here, which are really scared and made me want to change the lab, but I decided to give it a try. It was friday 1130 appointment, there was only one person before me. After check-in the list, the receptionist which also the lab person called, took my papers and 5 minutes later she drawed the blood. I have very thin veins but she got it in one try only. I really think this place deserves better and balanced rating. read more

Again, no problems! Luckily I had scheduled an appointment, because it was super busy in the waiting area (there weren't even enough chairs for everyone to be able to sit down). I got to go back about 5 minutes after my scheduled appointment time, the same nice lady as last time took my blood, and I was out of there within 10 minutes of showing up. read more

Horrible service. Their front desk is rude and cannot answer a quick question w/o having you sign in and wait for an hour, only to get turned down because of incomplete paper work. One star for lack of not being able to give no star. read more

If I could give 0 stars I would. Chronically under-staffed. On-line "appointment" is a sad joke. Overworked staff are surly, absolutely no acknowledgement except by looking at the sign in sheet. Don't have a medical emergency here - you may die. Privacy? Might as well announce your issue when you walk in (HIPPA, anyone)? 12 chairs in waiting room. 15 people waiting. And waiting. And waiting. And more walking in. No one coming out....l 4 people left after 2+ hr wait & no service. I guess that's one way to open up chairs- but not a great business model. UPDATE 8/5/2016 What a difference a year can make!! Changed to 5 stars! Arrived 10 mins before my on-line appointment time. Had just enough time to sit before I was called to check in. Two staff behind the desk were smiling and up-beat. Three people, including me waiting. I was called before my appointment (within 5 mins of walking in the door!). The technician was pleasant, just enough chat to be considerate. Did the job very smoothly, and I was on my way within another 5 minutes. Finally, the staffing level allows those working here to do their jobs speedily, and well, and keep customers happy. read more

So funny, after an Hour and 40 minutes here and still waiting, went on yelp With 2* review it probably my fault Im here When I came I was told it is going to be a half an hour wait, bummer, but not to bad. How the hell did they made it to 2 hour wait??? Couldnt find scheduled appointments, no water, 15 min to get to you after you are in the room Never again Never ever ever again OMG! I just realized I will pay for it! read more

I had a good experience with Quest today. Everyone was super friendly to me and the blood draw was quick and painless. Many thanks to the staff! read more

Do NOT go here the lady did a terrible job, ended up hitting a nerve and I had to go to the ER. Absolute nightmare.

Just one datapoint, but the experience that I just had here could not have gone better. I showed up at 8AM on a thursday for a blood draw, no appointment. There were a few people in the waiting room, and it was getting more crowded. Signing in they didn't have me in the computer, but there was a fax order, so short paperwork was done. I didn't have time to take out my book (which I brought expecting a long wait based on other reviews) before I was led to the lab room. No wait there, either. One poke and it was over. read more

Find a better lab, rude and unprofessional staff, I made an appointment, they didn't have it, had to rebook or wait an hour. Horrible staff and understaffed in the morning when it's very crowded DON"T BOTHER!! there's other facilities out there read more

This place has lousy customer service. They push making appointments but who can make an appointment if they are sick trying to get diagnosed. I waited 80 minutes when they had warned it would be 45 minutes. I WAS NOT ALONE. While I waited there were at least 10 others waiting, not counting a big TWO who came in and said they had an appointment. Clearly they have a problem. But it gets worse. They have no receptionist and they get confused about the paperwork. They checked me in after maybe a 15 minute wait. At that point they took my insurance card. But they forget to demand payment up front which is their plan. (In my case, the put a hold on my credit card for $300 for what I know will end up costing me $70. Pity some poor person with a low credit limit. It takes WEEKS to get the hold lifted.) So after they finally called me back, THEN they had to make the credit card transaction to verify my funds. Really nice for someone who is sick. And worse still. While I was there a couple of times, they have been rude to an ambulance driver bringing in a patient and/or a specimen. They told one he'd have to wait 20 minutes just to drop off a specimen. He said he couldn't wait as he had the patient in the ambulance. UNBELIEVABLE. He just wanted to drop something off and he left without being able to. Another poor lady walked in from her doctor's office with the samples in a bag. She was trying to speed things up and they told her it would be a 20 minute wait also. So GO SOMEWHERE ELSE. It's not the fault of the employees. They just don't staff properly. This company is trying to save a few bucks by low staffing. So they keep a dozen people waiting over an hour or denied service. The cost to the customers is extreme for this very small savings to the company. I asked my doctor and he said he has some other labs he can send me too. Inquire of yours! You can probably find some place better. This place has really gone downhill. Just a year ago it was much better but I have been there 4 times since then and it has gotten worse each time. You have been warned. read more

They all suck... no one at front desk, line out the door. Very typical bad service that Qwest is famous for.

Terrible experience. Front desk employee Christopher A. was extremely unprofessional and bias. I watched as patient after patient went before me and I had been waiting for at least 45 mins.. I had an appointment for a drug test at Quest Diagnostics Mountain View location, suite G. I had a schedule confirmation email for 9:30am, I show up at 9:25am. Christopher proceeds to tell me I don't have an appointment after I had shown him the confirmation email already. I have until 10:09am to take this urine sample (as stated on the confirmation email), at 10:22am Christopher calls my name and proceeds to tell me that I cannot take the test because the testing window has closed. I watched people walk in and go before me. He then proceeds to tell me that, there's nothing he can do about the window closing and to call the employee to reschedule. I asked to speak with a manager or supervisor and Christopher A. Informed me that there was no manager or supervisor available. This place is run incredibly inefficient. If you need to have a drug test or any test done, do yourself a favor and choose another location. They don't treat you like you are there for a significant reason. They showed no care or concern. read more

No wait on a Friday! I have a huge fear of getting my blood taken. Valentina, the tech, was amazing. She allowed me to lay down and was very accomodating. She had to take 8 vials and I didn't even feel needle go in. She cured my fear. The only place I will go. Thank you Valentina for such a positive experience. read more

I waited 2 weeks for some test results, and called my doctor several times to see if she had them. I was told that they were showing as "pending." I then spent 2 hours calling Quest - I am NOT exaggerating. I had to make 5 calls, demanded to talk to a supervisor, and twice was thrown back into the main telephone menu when I was put on hold. Then I had to start all over with a new representative. I finally got 2 test results, and then realized that the most important one (the one that would confirm the diagnosis) was missing. I spent another 45 minutes on 3 calls to find the results of that test. I was told that wrong code had been used and my doctor had been called, but they were put on hold for "too long" and threw away my blood sample. So, now I need to get yet another blood draw and wait again for the results. I will NOT be going to Quest - ever again. read more

Appointments are not honored here. Even though we had appointment at 11.00am and reached there by 10.45am, we were not called till 11.20am. I had go and remind the receptionist twice. read more

I would never return here. They are disorganized (we were there over an hour and a half, with an appointment, and I had a toddler in tow). They also were unfriendly and not compassionate. They didn't seem particularly skilled (they were ok, but not great, which really matters when you're drawing blood from a poor little kid). read more

I had an awful experience with Quest yesterday/today. I went in for a 24 hour urine exam. My doctors orders were unclear, and they blamed me for it. I sorted it out with an individual yesterday, and went home and collected. I came in this morning to drop it off, as directed. The woman at the front desk, who had a think Russian accent, was yelling at me continuously about how she didn't understand the orders, didn't know what she was doing, etc. She also YELLED at me for bringing my sample in on a Saturday, and then expecting to get service-- um, you are open on a Saturday, I came in on Friday to get it sorted out, and I have to do this test when I'm symptomatic, so I can't control when I will be symptomatic. The paperwork then only showed 2/4 tests I needed. I brought this up to the person and was yelled at again, as it "wasn't her problem." This test is difficult to do when symptomatic and under the right conditions, so I don't know if I will be about to do it again. I tried to call Quest, and they were closed on Saturdays. I will be calling monday, but not happy that I am paying several hundred dollars for lab work that is incorrect and being treated so poorly. read more

My advise - Stay away! I came here with my 4 day old daughter to take a blood test to check her jaundice level. They spent an hour, repeated pokes to the little girl, switched nurses calling the first one a novice, and 6 pokes and 1 hour later - told me that to return in 24 hrs. The little girl bawled her head off as u can imagine. I next went to the el camino hospital lab around the corner - and they disarmed us with their friendliness from the first sec, and were so good at handling the baby. We were out of there in 5 mins with a baby which just was fine. I am writing this to make sure I shared my experience. Inept, unfriendly and not the least bit apologetic read more

All of these reviews are true, I think receptionists behavior is intentional. They do want you to make an appointment.

Waiting time is longer than DMV, around 2 hours for the routine blood draw. Having appointment can improve the waiting time to an hour around. Zero respect for the people with a real job. read more

They are understaffed and do not honor their appointments. I made one online but didn't get seen for more than 45 minutes after the appointment time. The phlebotomist was rude. read more

My wife had her Glucose Tolerance test here. They didnt have any appointment available and our doctor was already late to order the test so we had to do it on an urgent basis. So I called the Quest Mountain View center and asked if we could walking on Saturday. They confirmed and instructed us on fasting. Accordingly my wife fasted for 10-12hrs and we reached there on Saturday around 10. We signed in and informed them we were here for glucose tolerance test (it is one of those time sensitive tests that we need to let them know as soon as we sign in. Such instructions regarding Glucose Tolerance test and other time sensitive test are also specifically put up on their wall.) The attendant looked up our paperwork in their system at around 10am and asked us to wait. We were finally called in at 11:30am and then the same attendant said that our tests would not be performed that day since they were closing at 12 noon and the test was a 2hr test. My complaint is not about them not letting us through before other people, but the unprofessional attitude that they showed us. They made us wait for 1.5hrs just to tell us they could not perform the tests that day. They could have just informed us right away when we walked in at 10am that due to the time required for the test they would not be able to accommodate us and I would have been fine with it. The fact that they were so insensitive towards the fact that my wife was fasting for 10-12hrs during her pregnancy tells me that their staff needs more training and education. Wish I could take away that 1 star as well. read more

This place is terrible, do not go there even if it's close to your home or work. My husband had the results of his test completely wrong. Ask your doctor to send you to a different lab. The last time I was there, the wait was long and I was ignored for quite some time, they didn't even make eye contact with me. I also had a problem where they needed to see my order in paper and I only had it on my computer and cell phone. They couldn't help and print it, recommend a place close by to print it, or let me take the test at the time and bring the paper later. They are completely uninterested in helping their clients and make royal mistakes. Stay away from this place! read more

I was in for routine lab work. There was no one in the waiting room when I arrived, I was processed quickly and professionally. I felt I should share this in light of all the bad reviews. read more

This was one of the faster Quest offices I've been to. However, I would highly recommend making an appointment ahead of time. And depending on what tests you are looking for, make sure to check if the Quest office you go to will administer it (ex. drug testing) I am aware that many of the reviews are not as positive. However, I really appreciate the staff that worked with me. They were very friendly and gave me some medical tips on how to prepare beforehand for a blood test; Like drinking water to keep veins "plump" and easier to find. In addition, I was very pleased that one of the staff called me to followup on what I should do for my next lab test . Apparently, the staff took the initiative to call my doctor and direct me to the right office. I really appreciated that! read more

I went there last month a couple of times to get my routine lab work done. The first time, the line was very long, so I gave up and came back a couple of hours later. The second time I went there were still several patients ahead of me. The agent at the front desk was not polite and did not treat me like a customer. I turned in my lab form and asked her to send a copy of the results to my primary physician. She refused stating that the ordering physician must do this. I asked her if she would bill my secondary insurance company. She replied "you can do it yourself". I was dismayed at how rude and curt she was. I told her that the last time I did my lab test at El Camino Hospital they were happy to honor my simple requests. She did not seem to care. I took back my lab form and left. I later went to El Camino Hospital for the test. Their service is much better and the agents at the front desk are very polite. read more

Terrible experience! Arrived on time for a morning appointment--not crowded, but had to wait 40 minutes to get blood drawn--not to mention that people already there without an appointment were seen before me (my understanding is that an appointment gives you priority), and people who walked in after me (without appointments) were all seen before me. Yes, that's right--I was the last woman standing. Oh, btw, did I mention that they overcharged me? They triple charged me, so I paid 3 times more than what I was supposed to pay. I heard the lady on the phone talking about how she had messed up charging me, and that she wasn't sure how she was supposed to have done it. Why didn't she call her supervisor BEFORE she put the charge through, if she didn't know how to do it correctly? Obviously, they are going to reverse the overcharge, but charging someone isn't rocket science--she knew the amount it was supposed to be ahead of time (I saw her use a calculator to figure it out), but went ahead and ok'd the triple charge? That's a pretty egregious accounting error--glad she's not working a register at Safeway. I'm surprised this location has 3 stars--I give it zero. read more