Had an appointment, staff is friendly and fast. Facility is nice and clean. Highly recommend.read more

Didn't have my online apt. Signed in-never called finally got someone's attention-coilfn't find me…read morein the system. Finally found me-couldn't find lab order. Finally found it. After test, had a small wad of cotton on my arm-blood running all the way to my wrist! Now can't get test results!

First time I have used quest and unfortunately left with a bitter taste in my mouth. I got there…read moreearly on Saturday and I was a "walk in." I got called back probably in 15 mins or so. Before I was called there was a man who was a phlebotomist who walked out to the lobby to call a man's name in the waiting room. The man never came so I guess was a no show. The phelebotomist threw his hands up and scuffed and walked back in where they take blood. I thought to myself well that was bizarre. Then about 30 seconds later I was called by the same person. I immediately met hostile behavior from him. He couldn't figure out my paper in which my husband had got all the information the week prior from someone who worked there so I made sure they had all the information to do the bloodwork. He kept saying "this isnt a order!" And was throwing the paper around. I said I had all the information that was asked for me on the paper that whomever worked there told me to get. He then started asking who said that. Never once trying to look up anything in the computer. Finally I again said I was told it was already in the computer that this was the only information I needed and my insurance had already approved it. He then snapped at me and said you dont have to get mad at me (something to that effect) I said I'm not getting mad at you, you're the one raising your voice at me since I walked in here. His excuse was that he was tired.. and i replied that you have no excuse to treat me the way youre treating me, I am the patient regardless if you are tired. The whole time he is throwing his arms around and my paper. Never took the time to perhaps ask someone for help.. nothing but throwing my paper around and making me feel VERY uncomfortable!!! A beautiful lady who works in the next cubicle came in by the name of LaKaren( I hope i am spelling her name right) and rescued me from a very hostile unprofessional situation. And as she took me to her cubicle he yelled "im done!" And slammed his desk as he darted out. She took my id, apologized for what was previously going on and looked my order up in the computer. Did my blood draw and I was out of there. She needs a rise, a bonus, something for pulling me out of that situation. (also a man had walked in before this really got started and said he had something all done.. the guy I was dealing with said "we have all these walk ins! In a upset manner" The other guy said in calm voice "well at 11am we close.") This type of behavior should never be tolerated. I will not be back if I have any control over it. Also, my husband went back to talk to a manager or to get their number so that we can have a chat and was met with the same hostile guy I delt with. When he realized my husband was there to talk to the manager about how he had treated me earlier he told my husband he could leave..... LaKaren was told him to go back to his cubicle and took my husband in to have a conversation. I will add that this man is not only hostile but also a liability to the WHOLE clinic. ​

The front door says they are open until 4pm, but they are NOT! If you show up after 3:30 they will…read moresimply turn you away. The tech that greeted us at the door was very rude, trying to tell us how it was going to take her an hour to process things, etc., etc. How on earth am I supposed to know their internal policies and procedures? Now my wife has to reschedule another doctor's appointment. We couldn't make an appointment because I have no idea when I was going to get off work, so we figured the sign on the front door displaying the hours was reliable. Now I have to try to take more time off work next week.

Wow!!! How long do we have to wait!!! Sat in the lobby for 2.5 hours. The girl has no idea how to…read morefile with insurance! Every location I've been to has at least a 2 hour wait!!

This is a medical laboratory that does business at several locations in Pensacola. I have…read moreexperience with the one at Medical Center Clinic. In my view, most of the employees are unconcerned about patients. The wait is long, very long. For a while, it wanted us to make an appointment, but then the wait was still long. And who wants to have to come back again for labs? If a lab technician isn't there, this company does not have a replacement and patients suffer for it. I hate to complain because I'm not sure we have any other choices. Wishing us all good luck with labs.

This place has all the charm of a meat packing plant. It was dirty and disorganized. The billing…read moredepartment lacks customer service skills who lost the billing paperwork I explicitly gave them so they decided to bill the wrong agency twice. Then they sent me the bill even though it was a referral from the VA. I asked them to bill the VA but the manager Jesse said he didn't know how to do that. Outstanding in their stupity they said they would turn it over to collections. G-thanks.

My husband and I had our blood draw here for the first time today 10/8/25. While the lady was great…read moreat drawing blood hardly felt it anything, she was very rude and snippy. My husband and I went in separately. We both checked in and scanned our ID's and insurance card. When back in the room I was asked for these again so I told my husband to have his ready. He gave them to the same lady I had and she was so rude and responded "didn't you scan those out front? I don't need them again" then why was o asked for them again. We were just trying to be prepared and make her job easier. Seems like she doesn't like, or care about her job from her attitude. Should not be in customer service or even drawing blood. We were both nervous after her getting rude with us prior to the blood draw. Doesn't give a good sense of safety after being treated like that. So annoying. Unfortunately, we have to go back monthly for bloodwork because no where local takes our insurance anymore.

Received multiple text messages regarding appointment. Extremely helpful!…read more When called the phlebotomist takes my orders and enters all pertinent information into their system. Their offices are very organized and clean! Nice when you think about what they are exposed to. I find them all so BRAVE!! I am grateful for their compassion when my labs are not able to be easily drawn. The butterfly comes out. Once done, I verify the vials have my name on them and say, "Thank You Very Much!" Have a great day!

Extremely professional lab unlike some others nearby. You must schedule online but they are…read morepunctual.

Came here for a blood draw at 7am. I had an appt. And didn't wait at all. Right after checking in I…read morewas brought back. You check in on a tablet. Nikki was very kind. She was also very good at phlebotomy! I'm a difficult stick - I don't know if there's truth in this statement but people have said my veins are rollers? They roll out of the way? and on occasion I've been sent home because at other locations, the phlebotomist couldn't find my vein or stuck me too many times unsuccessfully. Not here. Nikki got my vein on the first attempt! And she had butterflies in stock. Hooray! My experience here was very positive. Free parking, easy in/out, convenient location although it's oddly near a strip joint. Florida zoning for ya! It's in a strip mall immediately next to the Melting Pot restaurant. I booked a 7am appt. so it wouldn't interfere with my workday and so I wouldn't need to fast too long which brings us to another added plus. During scheduling there were plenty of appts. available - I had no shortage of appt. options. They told me they recently extended their hours and staffing so the efficiency I experienced (unlike other reviews) is perhaps bc of these improvements. I would/will def return here since blood labs are a fact of life. My husband also went recently later in the morning and he too had a very good experience, surprisingly so. They seem consistent! Hope I get Nikki again in the future.

Ask for Nikki! She is a ROCKSTAR! She was kind and distracted me perfectly AND I felt nothing!read more

We travel full time in our RV.....my husband needs labs drawn at regular intervals…read more.... We've been using hospital labs......faxed orders got lost....often times he had to go through mounds of paperwork in admissions....results took weeks to get to his Dr. Quest had the orders right away ...simple check in..... Phlebotomist drew the blood with out difficulty......and had suggestions on sites to see locally. The Dr. Had the results the next Day! Very professional!

Drove all the way from my home miles away for a "pee in a cup" screening. Arrived before 11 AM with…read morezero people in the waiting room. I checked in and sat down to wait. One other person walked in. The rude woman from the back came out and told me they only do drug screens from 1 to 3 PM. I asked her why that was not on my paperwork. She mumbled something about "it should be". She said first available time was 2:10 PM to only leave a urine sample. Now I am stuck here for three hours. Poor management. Will not return unless I absolutely have nowhere else to go.

Holly is a Rockstar! She was genuinely concerned that my visit was a great one. I really…read moreappreciate people who care. John

I needed bloodwork done while I was in Florida. My physician faxed the order. There was a little…read moreissue with the order not being there for my first appointment but it all worked out. Very convenient. My blood draw was painless and the technician was skilled.

Not sure if my Dr's office or the lab but my orders have disappeared twice. Tried to call lab and…read morefollowed phone prompt and left number for call back. Never received one, I asked at lab about phone was told oh phone doesn't work.

These guys are tucked away in the back southeast corner of this plaza opposite Southern Shores…read moreCoffee. NO SIGNS I am happy that there's a Labcorp very close to my house but it would be hard to find without a GPS. Dropping off can be done without an appointment by in-person specimens should be scheduled. Lab results are delivered to their LabCorp Patient portal account, you just have to log in or register online. it says to wait at least seven days after they report the lab test results to your doctor before looking for your lab test results online. They have an automated voice response system at 800-845-6167, available 24 hours a day, 7 days a week