My grandma and I had the best experience today with Tanya. She was so nice, attentive and very funny. She drew my grandma's blood so quick and easy. We were very impressed and alleviated by how good and quick she was. She's definitely a people's person and it makes sense why she's in this type of field. She's such a warm, kind person and I'm so happy she was the one who treated my grandma today. Thank you so much for your kindness and attention Tanya. You're amazing. read more

I had a very disappointing experience at this Quest Diagnostics location during a pre-employment drug screening. The lab technician who attended me was extremely rude, impatient, and unprofessional from the moment I arrived. While I understand that a physical ID is required, the way he communicated this was unnecessarily hostile and dismissive. When I returned with my ID, he abruptly asked me for a barcode without any explanation. When I said I didn't know what he meant, he became visibly irritated, took my phone and started going through my email himself... Then he steps out speaking negatively in Spanish, apparently assuming I wouldn't understand. That behavior was incredibly disrespectful and unprofessional. When it was time to do the urine test, I wasn't able to pee the EXACT amount of mL of urine he needed and proceeded to tell me that its not enough very rudely again and dumps it all out in the toilet...mind you he is doing all this with the bathroom door open and there are other patients looking in and other employees just staring. At this point I have already been in there for an hour going back and forth with this man. He tells me drink water and wait until i have to pee again, what he wasn't understanding is that I made this appointment at a specific time because I had another appointment to get to, so unfortunately I had to leave and he "invalidated" my test due to refusal??? I did not refuse to take the test, it was just not enough pee for him He also was not wearing a name badge like the other employees, so I was unable to identify him afterward. Lastly, I observed him repeatedly lifting his lab coat sleeve to look at what appeared to be a tattoo with his computer login information while trying to access the system, which did not inspire confidence and it makes you question the type of people working here Overall, this was one of the worst customer service experiences I've had. Patients deserve to be treated with respect and professionalism, and I hope management addresses these issues. read more

I highly recommend making a reservation online, to avoid a long wait inside the crowded lobby. On my last visit all 25 or so seats were filled and a bunch of people were standing there. Their check in process is pretty good. A few hours before my check in time, I received a text message and I followed the link to virtually check in. If you are inside the lobby there is a big screen, displaying your position in the queue. It goes by appointment time rather than check in time, so if you arrive way early, all you see is people arriving after you but with an earlier appointment being slotted ahead of you. Therefore, there's no point in arriving much earlier than the appointed time. The screen also tells you how many clients they are seeing at the moment and how many people have checked in. Then, when I am near the top of the line, I receive another message telling me to get into the lobby (should I be waiting in the car or elsewhere nearby) to be ready when they call my name. A lot of transparency there instead of just sitting and waiting with no clue when your turn is. So... the reason for the two stars: my arm was all bruised up after the drawing of blood. It was a bit greenish and bruised immediately after, and then by the next day this big bruise developed. Definitely the worse blood test I ever had!! read more

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Very complicated website and the first thing they ask is form of payment. Definitely , they are here to make money. A waste of time ! read more

I visited a Quest diagnosis lab in West Kendall, and I noticed a wall is new, covering the window where an attendant was checking in people for services. What a disgrace! old folks and not computer savvy people have to struggle with registration on two pads. Horrible . read more

Quest Diagnostics - Laboratory Testing Near Me - Miami, Florida

Watch out. They will lose your bloodwork here. And forget calling someone to help. No one picks up the phone and the web portal is useless. No one responds there either. read more

This has been the best Quest Diagnostics, I have been to. The staff is friendly and polite. I am also happy with how organized they are with the appointments, and they do not force you to give them a credit card in order to proceed with your lab order. read more

The experience began with making an appointment online. I immediately received an email confirmation with a QR code to scan at check-in and telling me to arrive 10 minutes before my appointment time and if I was more than 10 minutes late, my appointment would be cancelled. On past visits, I received a text message asking me to check in from the car. Not this time, so I had to stand in a line of more than 10 people waiting on two kiosks with no staff to help. As soon as an old person approached a kiosk, confused by the technology, that position would be tied up for more than ten minutes. Scanning the QR code in my email did not work, and I was given the option to join the walk-in line. Keying in the six character code in the email found my reservation. This process took about 18 minutes. Another two and my appointment would have been cancelled ? I sat down to wait. An extremely rude bald/bearded employee came into the waiting area and started barking at anyone that considered talking to him. He waved his clipboard and announced that he had more than 50 people, clearly implying that nobody should consider themself special. The elderly woman who had been confused by the kiosk tried to approach him. He barked at her to "Sit down and wait your turn" and his tone and facial expression implied "and shut up". The woman in her eighties was now in tears and most people in the room were shocked by his behavior. He has no business being in a customer contact position and would probably be happier taking out his frustrations on a mop and bucket. A young lady jumped up to help and protect the elderly woman. I commented on my customer service experience to the phlebotomist. He shrugged and justified their performance by assuring me that all their competitors were worse. I left with the clear impression that no one associated with this business has any concept of customer service. In fact, I don't believe that they perceive the people walking through the door as paying customers. read more

Difficult to schedule a convenient appointment date/time due to lack of available slots. Arrived prior to appointment time and waited 30 minutes after scheduled time. Too many people jammed into waiting area, some visibly sick. To be avoided. And whats with the positive reviews saying they will ask for a specific tech - Not a chance of talking to anyone, much less requesting a specific lab tech. An impressive, fully automated medical assembly line - But why pack in so many people that can not be processed in a timely manner? read more

Con una cita para las 9 con dos niños sin comer hace 12 horas aquí esperamos más de 20 minutos, horrible

First time visit, the waiting area was crowded, but I was called within 10 minutes after my arrival. I wouldn't recommend a walk in. Set an appt in advanced and be there on time. There was a guy that was there since early morning and was still waiting. My experience was good and have no complains. read more

i went to the center at 114th Sw 88 st. I had appointment. I was in and out so quick. lady who drew blood beyond friendly. addressing me by my name.. so efficient and kind! read more

Tucked in small 2-3 story building, lots of parking available. Many people do walk in and wait to be serviced. Appointments are on the dot. Once you go inside, check yourself in at a computer station and you are in line. Friendly service. read more

Very organized and clean office. Every one is very helpful and go out of their way to help you out. The nurses are very qualified and friendly. Is rare to find a place that the staff is willing to help. read more

Cada tres meses voy para hacerme análisis , hoy me atendió una joven muchacha de nombre María usa gafas . Gracias te agradezco mucho. Fue muy agradable su trato. Y excelente trabajo. No me duele y no me dejó morado. Gracias Maria. read more

I want to thank Giselle. She was one of the best people who has treated me in all the times I have gone to have my blood drawn at Quest Diagnostic. Located at 3401 S Congress Ave, Ste 107 in Palm Springs, I went there for the first time because I always go to the one on Lakeworth Rd., and she made my experience a good one. She is a kind, professional, helpful person with an expert hand at taking my vein the first time. While her supervisor was observing her work and telling her to move forward, she maintained her professionalism and her delicacy to draw my blood and I don't know how she did it because her supervisor had me nervous with her harassment and bad mood, which is what I see very often at the Lakeworth quest, that's why I decided to try another to see if my experience would be better and it was thanks to this girl Giselle but definitely not to her two supervisors and I know that they are supervisors because the harassment was so great that I couldn't contain myself and I asked her permission who those two women are, I know that this happens a lot at Quest Diagnostic, I hope someone does something to change this and they use as an example the professional and loving treatment of this girl Giselle who unfortunately I can't say her last name because I don't know her, it's the first time she sees me and I was so satisfied with her that I had to ask her her name. Thank you read more

In trying to keep costs down, none of the Quests have anyone working at any of the locations to discus payments and insurance information. They have left this job up to the lab technicians, and this should not be their responsibility. They told my husband that he had to pay $250 when in fact we have no copay for labs with our insurance. Trying to speak to anyone at Quest is impossible. After over an hour of trying to figure out how to speak to someone that could help, I was told that they don't actually charge anything and that it was more of placing a card on file, just in case. Well that's not what he was told and he had to leave. Walk ins take several hours if they even take you, since sometimes they already have too many. Usually things are fine, but this was a disaster. I tried calling the number they have online for issues and concerns and its the regular automated number that no one picks up unless you say that it's to pay a bill. This leads me to believe there really is no customer service agents working for them. read more

Since the last time I was here a few years ago, the place has had a major makeover and looks AMAZING now! My biggest peeve the last time I was here was the appearance of the facility, but they did a lovely job renovating the space. It felt very clean and modern. Gone is the tiny bathroom where I was forced to have my face in the garbage can while I went. Nice, clean, well sized restroom in its place. Special mention for Ana Alonso, the nurse who took care of me. Such a sweet, kind person. She was gentle and patient with me about my needle phobia and used the butterfly needle I requested with no issue. The greeter was also very polite and check in was a breeze. I just scanned my bar code at the kiosk and that was it. They also called me in by only my first name this time, which I was pleased with. My privacy felt like it was considered. Wait time was a mere 5 minutes. Overall an exceptional and extremely smooth & convenient experience! Thanks!!! read more

Quest Diagnostics - Laboratory Testing Near Me - Miami, Florida

I HATE having blood drawn.. I mean, I don't know anyone who actually likes it, but even as a heavily tattooed person I get super nervous and even feel nauseous afterwards. I also typically expect to be at the doctors office for several hours for bloodwork. This Quest location made it super stress free and easy. I checked in while I was in my car and was seen within maybe 2 minutes. Monica was my phlebotomist, and I always tell any professional that I get nauseous when having blood drawn just in case. Monica was super understanding and professional, and the process was over very quickly. Her friendly demeanor made me feel very comfortable. I was in and out in under 10 minutes. No stress, no pain, no nausea! If I ever need any more blood work, I'll ask my doctor to send me here. read more

Came to get some testing done. This is the closest location to my house so I almost always come here when I can. This particular time I got held up at work and had to rush over. I arrived a couple of minutes late and was told they had to double check if they could still see me. My lab tech was kety G. Kety was very kind and understanding, even let me go retrieve some documents I forgot in the car even though I was already running pretty late. I was really grateful for her patience as I know everyone at quest has been overworked lately considering covid. As I left almost everyone was kind with exception of one woman with black hair who as I said good bye to decided to roll her eyes and shake her head at me. I thought that was totally uncalled for because I would've had no problem rescheduling had it been such a bother. Anyways I hope I don't get her as a lab tech any time soon. read more

The service is awful,IF YOU DO NOT HAVE APPOINTMENT ( you better don't show up here) they take for ever, and they are very rude . A patient complained feeling very bad after being fasting and waiting for so long , the response from one of the technicians was to call 911. Just like that, sarcastically no remorse. read more

In and out in less than 12 minutes! That's one of the things I liked the most in here. The service I got from the front desk lady was great too, she explained to me how things work when she asked me for my credit card. They will not charge me unless​ my insurance doesn't​t pay. I liked the appointment​ email reminders​ and the​ follow​-up​p emails too. That's the type of service I like nowadays. But...I didn't like how I was treated, the lady that took my blod test wasn't the sweetest, and I felt like she didnt' want to work, plus it hurt a little bit when she did it. Maybe next time I go I will ask for someone else. Todo en menos de 12 minutos! Esa es una de las cosas que más me gustó aquí. El servicio que recibí de la recepcionista también fue genial, me explicó cómo funcionan las cosas cuando me pidió mi tarjeta de credito. No me cobrarán a menos que mi seguro no pague. Me gustaron los correos electrónicos de recordatorios de cita y los correos electrónicos de seguimiento también. Ese es el tipo de servicio que me gusta hoy en día. Pero ... No me gustó cómo me trataron, la señora que tomó mi prueba de sangre no fue la más dulce, y sentí que no quería trabajar, y me dolió un poco cuando lo hizo. Tal vez la próxima vez que vaya pediré a otra persona. read more

The work place to do your blood : no attention the nurses are in. they even look at you ! you have to do the appointments and wait longer time!!! read more

absolutely terrible place!!! you do appointment and you still have to wait 30 minute. the clinic employees are rude useless and unprofessional. read more

To me this is the best Quest location in Miami, and I have been to several. I do not understand any negative review. I have been coming here for a long time. Monica, the supervisor, is outstanding, not only is she always on top of the appts but she is always monitoring and directing everything at the lobby area. The staff are always courteous and professional as well. read more

Walked in for blood work. Easy check in on the tablets. Staff was nice. Thought there would be a long wait since there were quite a few people in the waiting area, but I was in and out within 15 minutes. Not bad for not having an appointment. read more

Quest Diagnostics - FYI: nice little reminder. - Laboratory Testing Near Me - Miami, Florida

Very friendly group nice and clean Dianet Rodriguz lab tech she's very professional n courteous to me and my husband read more

The key thing to know and remember about this location is that the only time they accept walk-ins is at at 6:00 am in the morning. You can make your appointment online. You check in and you're quickly called. read more

This Quest lab the only problem is the INCONVENIENCE of their opening hours...it is like you don't have a chance to go. This location use to open until 3 pm, now they're closing at 2:30pm. Today I came in and they were closed because of a meeting. So I don't have a chance to go anywhere else because they all close super early. I lost my time me Gas. So disappointed. :( read more

Website says they take walk-ins on an as-available basis and even has a estimated wait time that changes, but beware as they do not take ANY walk ins EVER except at 6 am. Even if it says 1 minute on their website they will not take you. Do not waste your time trying to do a walk in! The website is wrong for every Miami location. They should fix the website - it's very misleading. read more

Had to do annual lab testing and so with my insurance to Quest I went. I had to fast so I wanted to go as early and possibly without effecting my work schedule. I was given a list of different Quests that were close to home and my job and was happy to see they are open by 6:30 am. Pulled up early in the morning with parking right in the front. Once inside I was advised to check in electronically on the tablets. There is so much seating and a TV to keep you occupied while you wait. It was when they first opened so there was only two other people inside waiting. By the time I sat down and pulled out my make up bag they were already calling my name...eyebrows had to be done another time. Carmen, my lab technician, sat me down and drew my blood so quickly and painlessly I forgot I was getting my blood drawn. Whole process was quick and painless. I was advised to call my PCP for results in 2 days. I walked out of there ready to grab some coffee and even made it in to work on time! Would highly recommend this location and the staff was all really nice. read more

I have been to this Quest location twice and have been impressed each time. Today I was in and out in less than 15 minutes for blood work. They have a digital check in station, friendly and knowledgeable staff and quick service. I also love that I can make an appointment and get my results online. read more

Outstanding. I was in and out in maybe five minutes. Misleidys, the nurse who took my blood, was friendly, efficient, gentle, and clearly knew what she was doing. It's a relief when you get a nurse that doesn't hurt you any more than they have to. Highly recommend. read more

Had to go to this place to get my blood work for my annual medical check up, tried to make an appointment but it was impossible so, checked the schedule on Google which showed 6:30am, arrived to the 11410 N Kendall Dr location at 6:38am were Waze took but the front doors were locked, called their 866 number but there's no service until 8:00am luckily there were some workers on the parking lot that alerted me I was on the wrong side of the building read more

This was an efficient location and we were in and out in minutes. The seating area was clean and comfortable. The TV was not operating so I didn't get much entertainment. A lot of the news is not positive anyway so I was probably pretty lucky that the TV was an operating. read more

This my bruise a week! right after the lady was done she stated in Spanish "oh I think you're going to bruise, that's normal" normal ? Yeah cause she didn't know what she was doing !!! Immediately when she stuck in the needle I knew she had done something wrong ! read more

Quest Diagnostics - This my bruise a week! right after the lady was done she stated in Spanish "oh I think you're going to bruise, that's normal" normal ? - Laboratory Testing Near Me - Miami, Florida

I am a healthcare provider and I hate hate needles. Shenita, the phlebotomist, did an amazing job calming me down and distracting me. When she eventually drew my blood, I barely felt the needle and she was fast. From now on anytime I need my blood drawn, I will definitely come to this location and request Shenita!!! Thank you Shenita! -Paula read more

The workers here are amazing! Everybody was so kind and sweet. I am always nervous taking out blood but they made me feel comfortable and were patient with me. I have been coming here for years and they are always the best. read more

We totally had a positive experience. I took my 14 year old and my 10 year old in for blood draws. We arrived on a Wednesday morning at 7 am and we were out by 7:30 am. Both my children are "hard sticks" but we had Ana as our phlebotomist and she was very professional. She was very considerate about dealing with children, she was sweet and kind and she managed to get all their blood with only one stick each. I was very impressed. The lab was very clean. The overall lighting was appropriate and there was ample parking outside. Ana was dressed appropriately and she maintained Universal Precautions the entire time and she identified both my children by name and date of birth. I was overall very pleased and will come back. read more

Accidentally showed up on the wrong date for emergency blood work. When I asked if there was anything they could do she didn't even help me reschedule an appointment she just told me she was closing and had four appointments in front of me. I waited until they closed only one person walked in since I had walked in. I didn't need an accommodation however a little more help and sympathy would have been appreciated. I drove 45 minutes here and they couldn't even help me reschedule. read more