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Miami, FL

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Patient Service Center

4.0 (1 review)
Closed • 6:30 am - 12:00 pm, 1:00 PM - 3:00 PM

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8 years ago

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I had an incredible experience over the phone with Brian Bejarano. He truly went above and beyond…read moreand made sure to take all the appropriate steps to help me through a life-altering situation. Brian was patient, professional, and extremely thorough. He didn't brush me off or rush the call -- he listened, stayed committed to finding a solution, and made sure everything was handled correctly. His support made a stressful situation feel manageable, and I'm genuinely grateful for the care and accountability he showed. Thank you again, Brian. Employees like you make a real difference

Very disappointing first experience with FMG Medical Group - Dadeland office. Today was my first…read morevisit as a new patient. I arrived at 9:00 a.m. and was placed in an exam room by 9:15. After waiting another hour, I was finally told that the doctor would not be coming in today. My time was completely wasted. If a doctor is unavailable, patients should be notified as soon as possible. Being checked in, taken to an exam room, and left waiting for an hour before learning that I would not be seen reflects terrible communication and poor coordination. Patients make arrangements and set aside time for these appointments. Our time deserves respect. I understand that unexpected situations happen, but that does not excuse leaving a patient waiting without an update. As a new patient, I expected professionalism, clear communication, and basic consideration. Instead, this visit left me frustrated and with very little confidence in how this office is managed. FMG Medical Group needs to improve its cancellation procedures and communication with patients.

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Patient Service Center - laboratorytesting - Updated October 2026

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