I highly recommend making a reservation online, to avoid a long wait inside the crowded lobby. On…read moremy last visit all 25 or so seats were filled and a bunch of people were standing there. Their check in process is pretty good. A few hours before my check in time, I received a text message and I followed the link to virtually check in. If you are inside the lobby there is a big screen, displaying your position in the queue. It goes by appointment time rather than check in time, so if you arrive way early, all you see is people arriving after you but with an earlier appointment being slotted ahead of you. Therefore, there's no point in arriving much earlier than the appointed time. The screen also tells you how many clients they are seeing at the moment and how many people have checked in. Then, when I am near the top of the line, I receive another message telling me to get into the lobby (should I be waiting in the car or elsewhere nearby) to be ready when they call my name. A lot of transparency there instead of just sitting and waiting with no clue when your turn is. So... the reason for the two stars: my arm was all bruised up after the drawing of blood. It was a bit greenish and bruised immediately after, and then by the next day this big bruise developed. Definitely the worse blood test I ever had!!

Very complicated website and the first thing they ask is form of payment…read more Definitely , they are here to make money. A waste of time !

I love this lab! Its super fast and clean. Everyone is super sweet, except for one lady.read more

I had an incredible experience over the phone with Brian Bejarano. He truly went above and beyond…read moreand made sure to take all the appropriate steps to help me through a life-altering situation. Brian was patient, professional, and extremely thorough. He didn't brush me off or rush the call -- he listened, stayed committed to finding a solution, and made sure everything was handled correctly. His support made a stressful situation feel manageable, and I'm genuinely grateful for the care and accountability he showed. Thank you again, Brian. Employees like you make a real difference

Clinic is clean. the service was excellent before, since it changed staff and ownership the service…read moreis horrible. making appointments call drops and leave messages never get a call back. pay out of pocket they got great prices but the phone service really sucks. I am so unhappy with the new service they have. This place now provides aesthetic services and the health side is being overlook. Its time to look for a new place.

Terrible servicio, llevé a mi bebé de 6 meses y tuve que llevarlo dos veces porque sacaron mal la…read moresangre, la segunda vez le apretaron tanto el brazo que lo lastimaron. El hombre que nos atendió no sabía hacer su trabajo y dejó llorando a mi bebé, hasta que llegó otra persona a ayudarlo. No entiendo como en un lugar tan importante como sacar sangre, este tipo de personas trabajan ahí. Si pudiera los demandaría por lastimar a mi bebé. Mucha indignación.

Great service. I…read morebooked the appointment online and the ladies I. Here were so nice with us. Is located in si de a shopping center in Kendall and kind of Hisense in a corner. Parking is not as big so go with time.

Excelente servicio, todo fue muy rapido y profesional, la gente se comporto muy amableread more

I do routine blood testing every few months to stay healthy. Because of my insurance coverage, my…read moredoctor always sends me to LabCorp (sometimes Quest). The waits are long, facility is often gross, the technicians are rough, I feel embarrassed there. NOW I use ARCpoint! By paying out of pocket for my lab tests, I get a concierge experience (for cheap!). I make my appointments in the morning, I come in the afternoon and I've never waited. The staff is kind. The waiting room and exam rooms are brand new! I feel VIP. I'll bring my parents here to see their onsite doctor and recommend anyone who needs DNA tests, fingerprints, evendrug testing!

Absolutely ridiculous wait times for walk in. I was 4th on…read morethe waitlist and within an hour all 3 people ahead of me were seen. I am now currently waiting here 4 HOURS. I asked when I would be seen and they keep saying "I'm not sure appointment have priority". The iPad screen originally said I would only be waiting 30-60 minutes. Have some transparency if you told me upfront it would be a very very long wait I would have left. If walk ins are regularly waiting this long, GET RID OF IT. It's absolutely ridiculous and I wasted a whole morning of time. UPDATE: I am being seen after 5 hours. After doing my drug test the technician said she accidentally told me the wrong amount of urine and do not have enough and I need to do it again. So now I have to wait AGAIN to do my second drug test. The staff is incredibly kind but this is complete incompetence. Unacceptable. Incompetent. Unprofessional. I will never come back to this Quest again.

Don't bother checking in early. If you had an appointment at 11am and show up at 10 because perhaps…read moreyou want to get over the giving of your blood over with, they will see you at 1120 the earliest Also, they have completely done away with costumer services They have a couple of iPads for you to check in. I saw an old man yelling at the window where a person used to be for like 5 minutes and no one even batted an eye Once your in, they are efficient and nice