Great location and friendly staff. The office worked around our busy schedule.read more

Front desk lady said she would call me back after trying to look up my insurance in the system. 3…read morehours passed and I never received a call back. It doesn't take 3 hrs to do a quick check. I've been to different dentists and they can literally check while speaking to you. Never had this happened to me. Therefore, I do not recommend.

Great compassion and patience.Felt heard and my son was definitely feeling better after only one…read moretreatment.Ver responsible place.

If you are a new patient here they will get you in and out in no time. But the second you come back…read moreas a returning patient you no longer receive the same kind of treatment. Avoid this place at all costs. They claim to run on appointments, but they severely overbook to the point where patients are waiting over an hour past their scheduled time. There is absolutely no respect for people's time, and no effort to communicate delays. The front desk staff are rude, dismissive, and act like you're inconveniencing them by simply asking what's going on. There is zero customer service here -- no apology, no accountability, just attitude. Not to mention, I highly suspect the majority of these "patients" are not here legally. This is not a legitimate place of practice. Take precaution and know that your tax dollars are subsidizing these people.

Professional and friendly staff.Great dr who is awesome and powerful.His care was amazingread more

I waited a bit to write this review as I always have to be honest. I came in very anxious and…read morescared but the staff made my first experience here very enjoyable. In the visits to come I was able to experience most/all the doctors available at this office. Each one unique and caring. I would definitely recommend if you are looking for pain relief and a happy caring provider. I came in for lower back pain and shoulder pain from an injury and a month in I feel amazing. Thank you guys!!

I scheduled my appointment nearly two weeks in advance for Friday at 11:00 AM. The office's posted…read morehours are 8:00 AM-5:00 PM Monday through Friday. I arrived 15 minutes early, around 10:45 AM, but the office was completely closed. The lights were off, no one was answering the phone, and I tried calling several times. I eventually went to the office next door to ask if I could check in there. They explained it was a different office but told me the staff was probably running a few minutes late. One of the staff arrived around 11:08 AM. While eight minutes may not seem like a major delay, the bigger concern was that the office was completely closed with no sign, notice, or communication letting patients know someone would be arriving late. The staff was nice and I understand that unexpected delays happen, but I believe a medical office should be open during its posted hours or at least communicate with patients when staff are running late. A simple notice or phone message would have made this experience much more professional.

By far Alyssa Serna is one of the best!!! She is super friendly finds my vein without poking me…read morearound every time she is very nice and genuine

I would give them 10 !!! Dr. Propes and his staff have been…read moretaking care of mine and my families smiles for years. We have never had anything than a great very caring experience. Dr. Propes always follows up with us after a procedure. His staff is excellent and very kind. I would highly recommend Dr. Propes and his staff for taking care of your smile!!!

I've been seeing Dr. Propes and the team at the Dental Spa for a few years now and have always had…read morea great experience. Recently, I had extensive crown work done to address older dental issues and repairs from past dentists. Dr. Propes put together a clear restoration plan focused on a long-term solution and not just a quick fix. The entire process was explained well, I felt comfortable the entire time, and the results exceeded my expectations. I've always been self-conscious about the condition of my teeth until now, thanks to the amazing work done by Dr. Propes and his staff. Everyone in the office is friendly, professional, and genuinely caring. If you're looking for a dentist who does excellent work and truly cares about their patients, I highly recommend Dr. Propes and the Dental Spa.

Disappointed.I got braces for my son and they said it would be $77 for 18 months .Close to…read morefinishing the 18 months, I got a letter saying i owed close to $1k extra out of pocket because my insurance didn't cover. I have good insurance and I got the ceramic braces elsewhere and never paid anything extra out of pocket. My son got the metal ones and it didn't cover? How could they miss calculate that amount of difference. Just a warning for anyone to double check before they put braces here and not end up with this surprise.

Over all they are very nice but the guy who was doing my braces walked a off saying he had to do…read moresomething, did it and then still hasn't come back,( in the chair as of now). I like the idea of the reward system for community involvement, although I sincerely enjoyed my visit I think that I like the older dr Rowan in Mariposa more, but as the closed I am forced to come here. The service is slightly slow. I have been waiting for like 10 minutes in the middle of my appointment. They are very good about schedule appointments but they don't do it right after your appointment and you have to call them. Kind of frustrating because I am forgetting to call the ( or rather my mother is) but still the music was good and all the people were nice and the quality of the braces is great and they are gentle,( most of the time). *edit Still in the chair after 20 minutes, did they forget about me?

I received good care from the dentists here, but I found their business side predatory and…read moredishonest. I showed up for a routine cleaning to find that they no longer accepted Delta Insurance (they did not inform me of this change ahead of time). I chose to cancel my appointment and my wife's, which was scheduled soon after. The business manager met with me, and said that because they hoped to keep us as customers (and hoped to resume taking Delta by our next appointments), they would waive the charge for both my appointment and wife's if we did not cancel them. All went well until they were unable to resume taking Delta, and we had to change to another dentist (which provided superior care AND covered 100% of our dental expenses under Delta). Then, we suddenly began receiving bills for the appointments the business manager had waived. It seems that if they couldn't get us to pay cash for future appointments, rather than use our insurance (a cost of well over $1000 a year just for cleanings and exams), then they were going to do their best to squeeze what they could out of us, and were not going to let ethics or integrity get in the the way of a little money. I've talked to them on the phone, in person, and written to them. At first, they confirmed that the cost should have been waived. But they just keep sending bills for the amount they previously waived. I don't even know if that office manager still works there, and there's likely no one who now remembers a conversation from that long ago. It's a pain to deal with them constantly trying to collect less than $300 they are not owed. I think it's been two years of harassment from them. But they did me a favor too, and I hope it's one for you too if you're looking for a dentist in Merced. There are so many dishonest dentists preying on patients. I thought I'd found an honest one in El Portal. As stressful as this is, it likely saved me far more money in the long run by forcing me to leave them before getting taking advantage of by their unscrupulous business practices. Steer clear! I know it can be hard to find a new dentist in Merced, but don't settle for a practice you can't trust. Update: June 2026 I was contacted again by this business. They confirmed that I did not owe the approximately $300 they keep sending me invoices for. However, they instead claimed that I received a check from Delta Dental for about $90 several years ago, which they believed they were entitled to. They confirmed that they would continue (knowingly) sending me bills for the larger amount, but that if I paid what they believed I would actually owed, they would stop. I still have not received an invoice or any written documentation for what they now say I owe, and there's no way I'm just going to send them a check based on a voicemail and hope everything works out. This was followed up by a later voicemail threatening to "send me to debt collections," but they did not specify whether they would be trying to send to collections for the less than $300 they are (knowingly) falsely invoicing me for or the $90 they now claim I owe. I've requested that they send an invoice and documentation for what they actually believe I owe, while alerting them to my concerns that their continuing to send false invoices appears to be criminal. The saga continues. Again, avoid this business!

Love the dentists and hygienist. Major concern for the front staff who handles billing. I had…read moremaxed out on my insurance benefits and was never informed that my cleaning would cost $250 out of pocket. I arrived to my appointment with a surprise bill vs. canceling and "donating" $50 for a late cancelation. I clearly would have canceled my appointment if i was made aware of the cost. The woman in charge of billing decided to argue with me, claiming that she informed me last time but never did. I received a bad attitude and no apology. I decided to pay $150 for some flossing rather than wasting $50. You should inform your staff to do their job and notify clients of upfront costs so we can make an informed decision. And a little customer service would go a long way. I advise anyone who goes here to ask repeatedly about future appointment costs since staff delivers unreliable communication.

Dr Reed is very professional, and kind. He is the only one that gave me relief with my back pain…read moreafter going to PT., acupuncture, nothing worked until I started treatment in his office. The office staff is off the chart kind and professional. I will continue to go because of maintenance management. I'm a very happy customer.

Dr Reed and his staff are amazing! The receptionist are always friendly and bubbly, they can just…read moremake your day. My whole family is a patient here. I started coming to this place couple years back due to neck pain shoulder pain I was having, just the first visit made a difference, couple visits later I was back to myself. My daughter started to come here as she always had back issues, after her first visit she notice her back was feeling better. My partner started to go here as well for spine/back/neck problems. We all look forward to visits when needed. We greatly appreciate the doctor and his staff!