Today is 11/5/2025. Quest Diagnostics Merced under financial duress and tried to shake me down for…read more$168 to draw blood for a PSA Prostate Cancer Screen test. The lab technician told me not covered by Medicare and I can decline or get billed. I left room to verify Medicare indeed does cover. There's a bald technician who was rude and impeded my return to let technician know that my insurance will cover. I told him the room number. I was escorted to lab room by tech herself and I reminded her to go ahead and bill Medicare because website says PSA covered. I don't have to pay!

Local clinic for you to do your blood draws and labs. I think this branch is relatively clean, but…read morethe self check-in process can be a little confusing for folks, especially if it's their first time and even more so if English isn't their first language (which is a huge patient population for Quest in this area). However, they recently started having a person who's assigned to help you check-in. If they're not already in the waiting room, they'll wait to see if you struggle first before they come out for your assistance (or maybe there's a button on the screen for you to ask for help? Not sure. Never needed help checking in) Sometimes if the standby list is short, I would recommend just getting on the standby list. It generally moves pretty fast, as long as the appt line isn't super long and if they aren't understaffed. Otherwise, make an appt on the kiosk and come back later. Or better yet, DOWNLOAD THE APP and set an appt for yourself to avoid all the nonsense mentioned previously. The phlebotomists are hit or miss; mostly the staff are great but there is the occasional person who can take a couple classes on compassion and bedside manners. Regardless, I come in for a regular blood draw every 3months. My wait time can vary greatly. But always when I get seen and make it to the back, I'm served pretty quickly. Make sure you bring a face mask when you come! There can be a lot of people in the small waiting room and you may be surrounded by a bunch of sick or coughing people.

There a sign "protect yourself and others"…read more the manager refused to put a mask on! I get that covid has a great recovery rate; however, I'm pregnant with an ivf baby! We've work hard to get where we are, and it's disgusting and disrespectful that the manager didn't wear a mask! Not to mention this place is cluttered, hoarder like!

Great place for blood draws. I have never had to wait more more than 5 minutes. They do Have…read morestudents draw blood ,but they ask permission first. I always allow the students to draw my blood, they have to learn somewhere. I have Never had a problem with a student. They are professioal, friendly and the Best place in Merced to go. I most likely have just added to my wait time by spreading the word on how Wonderful they Are.

Tonight at 5:30 pm, I was exiting out of a drive way near planned parenthood and the guy driving…read moreyour vehicle got really close to my car and called me a Bitch. I know this is normally a good business but I've seen him in town driving erratically and don't appreciate being called a bitch for no reason.

I was first refered to the Merced office in 2020 and had no complaints. I was referred again in…read moreJanuary of 2023 and never heard from them. So I mentioned it to my NP who then referred me again in April. The person from my NP's office in charge of outgoing referrals contacted me to let me know she faxed my referral to Central Valley Cardiologist. Again, no phone call from them. So I waited 3 months before calling them myself. The receptionist was completely rude and could not grasp the fact that I had legally changed my name to align with my gender identity and wasted 5 minus of my time telling me she couldn't find me under my new name... we went back and forth with me telling her all of my documents and ID cards have been updated to reflect my new name, she still didn't seem to get it so she put me on hold to speak with the referral person. !0 minutes of silence so I hung up and tried back. The 2nd person I got was equally rude. She transfered me to a 3rd person who was the rudest of all. This person kept saying they never got a referral, and they refused to take the pre-auth number I was told to give them by my doctor. She said I could drive down there to show them the piece of paper I had but she couldn't take it over the phone or schedule me until she had the 15 page referral document. Nevermind the fact that I'd already been there 3 years earlier and they have my records on file. She kept saying the Dr. needs to review my info. I asked her why she was so incompetant and she couldn't answer me. Yet, another sign of their incompetence. All three of them completely rude and incompetant. If you have the option to avoid this office, please do so. Because my original referral was due to intense dizziness with extremely high blood pressure - so they would rather argue with me than set me up with an appointment. This showed me that they cared more about winning an argument than about patient healthcare. They do not care about what's best for the patient. They would rather play games and treat you like you're the one that's the problem. I don't know what happened to the staff at this office over the last 3 years, but they should all be fired and start again with fresh people who are happy to have a job, people who want to help others and take ownership, not refer them out or tell them they can't be seen there.

We have been going to this Quest branch since El Portal G St Quest is being remodeled…read more They have professional staff , courteous & accommodating:) thank you for your services! All Quest laboratories we go have exceeded their excellent services ( so far ) the place is clean & they definitely observe Covid precautions!

If you wish to have no customer service then by all means go here. You are greeted by computers…read moreonly, no receptionist. My 86 year-old husband navigated this system unsuccessfully and someone did evidently help him finally. But we were unable to download the blood test results because someone input his birthdate incorrectly (which would have been someone else other than him as he is not computer competent, nor can he see or hear very well). So I attemped to get a copy from Quest (in Merced). After waiting too long, (20-30 minutes) to speak to a human, I had to interupt one of the staff that was ignoring me when collecting other patients. They do not have a recepitionist! They claim to lack access to results. So, she handed me a card with a phone number so that I could call to get the birhtdate changed online which meant another 30 minutes or more of my time to correct an err we did not make. Still do not have the results. I chose to spend my time looking for a more humane service. I refuse to accept my husband or myself being treated like a cyphers (One having no influence or value; a nonentity)! The Management should be ashamed of implementing such inhumane delivery methods.

The person who drew my blood was extremely nice and explained everything to me my experience here…read moreis always great. It's fast with appointment and everyone is always extremely nice.

Asked for payment for an amount in collections from years ago I requested a bill and explanation I…read morewas told they couldn't give it to me denied service and I left . I said if I owe the amount your stating send me the bill that I can visually see and I will make the payment, 2 months later no bill no calls nothing. My insurance has no copayments and a yearly deductible of 100. And that deductible is paid to the facility that makes the first claim at for the first medical visit of the year. I'm not denying payment I refused when I was denied a bill with itemization or explanation of an amount "owed" several years old. They have monopolized Merced county and hate the fact that the county has allowed them to that with no other options for labs around the area. I have an online account and my account does not have a balance due

I've been here since Monday recovering from a pretty severe kidney infection and this hospital has…read moregreat staff and has done a lot to make me feel better and make my recovery more enjoyable. I went in through the ER and the only bad thing I can say is they are severely understaffed and they don't have enough beds to meet the needs of the area. It also doesn't help that they don't yet have a location for psych patients so they take up over half of the ED. They treat the entire Merced area and surrounding cities. I don't know why the reviews are poor aside from the obvious things this hospital faces. My nurses Shiriel, Krystal and Josue have made my stay that much better. The Chaplain Andrews is very compassionate and has helped keep me focused during my recovery. Their staff really checks on the quality of patient care when you are admitted. My doctor Dr. Nanra is very knowledgeable and personable. He makes himself available to his patients and is sure to check in with you and hear your concerns before continuing his work. I will definitely be returning in the future if I need care. This is an excellent ethical hospital. Not sure yet when I'm getting discharged but I know my medical team will be there to assist every step of the way until I'm better and I'm in good hands. The grounds are beautiful and this hospital focuses on making the patient feel cared for and heard! I've been here since Monday recovering from a pretty severe kidney infection and this hospital has great staff and has done a lot to make me feel better and make my recovery more enjoyable. I went in through the ED and the only bad thing I can say is they are severely understaffed and they don't have enough beds to meet the needs of the area. It also doesn't help that they don't yet have a location for psych patients so they take up over half of the ED. They treat the entire Merced area and surrounding cities. I don't know why the reviews are poor aside from the obvious things this hospital faces. My nurses Shiriel, Krystal and Josue have made my stay that much better. The Chaplain Andrews is very compassionate and has helped keep me focused during my recovery. Their staff really checks on the quality of patient care when you are admitted. My doctor Dr. Nanra is very knowledgeable and personable. He makes himself available to his patients and is sure to check in with you and hear your concerns before continuing his work. I will definitely be returning in the future if I need care. This is an excellent ethical hospital. Not sure yet when I'm getting discharged but I know my medical team will be there to assist every step of the way until I'm better and I'm in good hands. The grounds are beautiful and this hospital focuses on making the patient feel cared for and heard!

I recently spent some time at Mercy medical center. One of their strengths is definitely their…read morenursing staff. The great majority of them are caring and professional. The one exception to that was a girl by the name of Bernice (a nurse). She seemed to have some sort of personality disorder. She had almost a frantic need for attention at times and seemed to have some serious control issues.

Pros - COVID 19 tests readily available online and by phone…read more Cons - Be sure to read Consent for vaccination before signing. Golden Valley Health Center will not know if Pfizer or Moderna available until day of injection for COVID 19. Golden Valley put me on a waiting list and never dispensed vaccination. Lack of communication is why I left Dignity years ago but in other ways Golden Valley has its issues too. Dignity has a supply of Moderna vaccine and was able to provide me first dose. Per Stat News: https://www.statnews.com/2021/02/02/comparing-the-covid-19-vaccines-developed-by-pfizer-moderna-and-johnson-johnson/ Each dose of Pfizer's contains 30 micrograms of vaccine. Moderna went with a much larger dose of vaccine, 100 micrograms. Also Moderna requires 28 days between doses v 21 for Pfizer. Moderna ships at minus 4 degrees fahrenheit v minus 94 for Pfizer.

Horrible customer service. Rude. Ladies at the front always giving attitude and seem upset for…read moresimply asking to do their job. They sigh and moan after they help you making you feel like you're bothering them. Golden valley sucks. Dont come here. They need to FIRE staff and rehire people who don't mind doing their job!

ZERO STARS if I could. Avoid this place if you don't want surprised billing! Business manager…read moreenjoys her power to much and refused to adjust billing to the correct coding for my procedure even after my doctor acknowledged his mistake. Business manager told me over the phone is was insurance fraud if the coding was changed, but my insurance company confirmed with me that it can be changed without issue. This woman just refused to do it!! I do NOT recommend this place, take your health care another facility.

Very lazy staff. Makes patients wait long time and are rude. Very poor management. Took more than 2…read morehours just for drug test. Very in unorganized. The front desk staff communication skills need to be improved. They need lots of training.

This was such an pleasant experience for me! The staff was professional and very helpful! My wait…read moretime was so short, 10 minutes or less. I was able to pick up a CD of my scan the next day and take to my doctor! They even had a paper that came with the CD with a QR code that I could scan and view the MRI on my phone! I definitely recommend El Portal Imaging!!

NO ONE EVER ANSWERS THE PHONE!!! I would not recommend El Portal Imaging based on the repeated…read moreaccess-to-care issues my family has experienced. My mother cannot manage medical appointments independently, and relies on family assistance and transportation. I live in Los Banos and have to coordinate her care from out of town, including traveling to take her to appointments. Trying to schedule or cancel imaging with this facility has been extremely frustrating and unacceptable. The biggest issue is their phone system. When "all representatives are busy," the system disconnects the call instead of allowing patients or caregivers to leave a message or remain in a queue. I have called repeatedly and have been unable to reach anyone. This is not a one-time inconvenience; it has been an ongoing problem. I was also told that I may need to physically come to the facility just to schedule imaging appointments. That is an unreasonable expectation for patients who cannot drive, rely on caregivers, or use assisted transportation. Requiring a separate trip just to schedule an appointment creates a major barrier to care. This is not just poor customer service. It interferes with timely access to medically necessary imaging. Patients should not have to fight a broken phone system or travel in person simply to make, change, or cancel appointments. Because this has been a repeated issue, I will be reporting the access-to-care concerns to the appropriate oversight agencies, insurance plan, and patient relations/administration. Families dealing with serious medical concerns should not have to work this hard just to get someone on the phone.