Today is 11/5/2025. Quest Diagnostics Merced under financial duress and tried to shake me down for…read more$168 to draw blood for a PSA Prostate Cancer Screen test. The lab technician told me not covered by Medicare and I can decline or get billed. I left room to verify Medicare indeed does cover. There's a bald technician who was rude and impeded my return to let technician know that my insurance will cover. I told him the room number. I was escorted to lab room by tech herself and I reminded her to go ahead and bill Medicare because website says PSA covered. I don't have to pay!

I usually go to this quest but they are SO busy! Somehow I made an appointment at a quest on 13th…read moreSt. across from old McMc. Smaller a little older but still clean. Way less people. In n out! Easy peasey! Both are good but I think for the no wait factor, I'll be going to 13th St from now on.

There a sign "protect yourself and others"…read more the manager refused to put a mask on! I get that covid has a great recovery rate; however, I'm pregnant with an ivf baby! We've work hard to get where we are, and it's disgusting and disrespectful that the manager didn't wear a mask! Not to mention this place is cluttered, hoarder like!

Great place for blood draws. I have never had to wait more more than 5 minutes. They do Have…read morestudents draw blood ,but they ask permission first. I always allow the students to draw my blood, they have to learn somewhere. I have Never had a problem with a student. They are professioal, friendly and the Best place in Merced to go. I most likely have just added to my wait time by spreading the word on how Wonderful they Are.

Tonight at 5:30 pm, I was exiting out of a drive way near planned parenthood and the guy driving…read moreyour vehicle got really close to my car and called me a Bitch. I know this is normally a good business but I've seen him in town driving erratically and don't appreciate being called a bitch for no reason.

I was first refered to the Merced office in 2020 and had no complaints. I was referred again in…read moreJanuary of 2023 and never heard from them. So I mentioned it to my NP who then referred me again in April. The person from my NP's office in charge of outgoing referrals contacted me to let me know she faxed my referral to Central Valley Cardiologist. Again, no phone call from them. So I waited 3 months before calling them myself. The receptionist was completely rude and could not grasp the fact that I had legally changed my name to align with my gender identity and wasted 5 minus of my time telling me she couldn't find me under my new name... we went back and forth with me telling her all of my documents and ID cards have been updated to reflect my new name, she still didn't seem to get it so she put me on hold to speak with the referral person. !0 minutes of silence so I hung up and tried back. The 2nd person I got was equally rude. She transfered me to a 3rd person who was the rudest of all. This person kept saying they never got a referral, and they refused to take the pre-auth number I was told to give them by my doctor. She said I could drive down there to show them the piece of paper I had but she couldn't take it over the phone or schedule me until she had the 15 page referral document. Nevermind the fact that I'd already been there 3 years earlier and they have my records on file. She kept saying the Dr. needs to review my info. I asked her why she was so incompetant and she couldn't answer me. Yet, another sign of their incompetence. All three of them completely rude and incompetant. If you have the option to avoid this office, please do so. Because my original referral was due to intense dizziness with extremely high blood pressure - so they would rather argue with me than set me up with an appointment. This showed me that they cared more about winning an argument than about patient healthcare. They do not care about what's best for the patient. They would rather play games and treat you like you're the one that's the problem. I don't know what happened to the staff at this office over the last 3 years, but they should all be fired and start again with fresh people who are happy to have a job, people who want to help others and take ownership, not refer them out or tell them they can't be seen there.

Appointment was early. I was late and had to reschedule which I though would be awful but when I…read moredid it literally was 3 minutes away. I arrived thinking I would have to wait and was in and out if there in less than 15 minutes. The girl that checked me in Anna, also drew my blood. She was awesome and welcoming

I feel like I'm entering a third world country. Tons of foreigners receiving medical, thanks to us…read moreactual American citizens. I'm paying taxes for them, for myself to have to wait hours. Smh

The person who drew my blood was extremely nice and explained everything to me my experience here…read moreis always great. It's fast with appointment and everyone is always extremely nice.

Asked for payment for an amount in collections from years ago I requested a bill and explanation I…read morewas told they couldn't give it to me denied service and I left . I said if I owe the amount your stating send me the bill that I can visually see and I will make the payment, 2 months later no bill no calls nothing. My insurance has no copayments and a yearly deductible of 100. And that deductible is paid to the facility that makes the first claim at for the first medical visit of the year. I'm not denying payment I refused when I was denied a bill with itemization or explanation of an amount "owed" several years old. They have monopolized Merced county and hate the fact that the county has allowed them to that with no other options for labs around the area. I have an online account and my account does not have a balance due

We came here yesterday from 2pm-7:30pm after a boating accident with our 2 year old. Dr. Stark and…read moreAllie our nurse were both so professional & amazing. They took great care of our little girl and really advocated for her wellbeing and our overall experience. I am so grateful for the care we received by the staff, during what appeared to be a very busy day in the ER. Thank you guys so much for all you do!

Called 3 times, zero call back. Looking for information on…read morelabs needed. Finally i just went down there. They have know clue. Earlier they sent a lab request. They said it would be quicker to have labs done there. But they won't take my insurance and i have to go to Quest. Clueless

No body picks up their phones Getting an appointment is an…read moreissue Will not go back Will not recommend

I am so sick of this place. The patient portal is worthless, no message I send is ever returned…read more Every time, I have to go into the office to get things done and even then things get dropped. Making an appointment gets nowhere on the portal OR calling their appointment line is the worst. I just spent 16 long minutes on hold. Hung up and decided to call back in to see if that would help. I am currently writing this while on hold for the second time. It has now been 26 minutes on hold! Once in a while it sounds like someone is picking up the line and then I hear a "beep, beep" and I am put back on hold again. Well, now it has been 32 minutes on hold and THAT is Golden Valley Health Centers. Just what the heck are the appointment people doing, it is definitely NOT their job!

ZERO STARS if I could. Avoid this place if you don't want surprised billing! Business manager…read moreenjoys her power to much and refused to adjust billing to the correct coding for my procedure even after my doctor acknowledged his mistake. Business manager told me over the phone is was insurance fraud if the coding was changed, but my insurance company confirmed with me that it can be changed without issue. This woman just refused to do it!! I do NOT recommend this place, take your health care another facility.

Very lazy staff. Makes patients wait long time and are rude. Very poor management. Took more than 2…read morehours just for drug test. Very in unorganized. The front desk staff communication skills need to be improved. They need lots of training.

NO ONE EVER ANSWERS THE PHONE!!! I would not recommend El Portal Imaging based on the repeated…read moreaccess-to-care issues my family has experienced. My mother cannot manage medical appointments independently, and relies on family assistance and transportation. I live in Los Banos and have to coordinate her care from out of town, including traveling to take her to appointments. Trying to schedule or cancel imaging with this facility has been extremely frustrating and unacceptable. The biggest issue is their phone system. When "all representatives are busy," the system disconnects the call instead of allowing patients or caregivers to leave a message or remain in a queue. I have called repeatedly and have been unable to reach anyone. This is not a one-time inconvenience; it has been an ongoing problem. I was also told that I may need to physically come to the facility just to schedule imaging appointments. That is an unreasonable expectation for patients who cannot drive, rely on caregivers, or use assisted transportation. Requiring a separate trip just to schedule an appointment creates a major barrier to care. This is not just poor customer service. It interferes with timely access to medically necessary imaging. Patients should not have to fight a broken phone system or travel in person simply to make, change, or cancel appointments. Because this has been a repeated issue, I will be reporting the access-to-care concerns to the appropriate oversight agencies, insurance plan, and patient relations/administration. Families dealing with serious medical concerns should not have to work this hard just to get someone on the phone.

Years ago, I would have rated El Portal Imaging as very good, at least for MRIs. Then year or so…read moreago, I called to make an appointment for an X-ray. I was given an appointment, which was needed as I am disabled and have to book my transport to and from locations. When I got to El Portal I was told it was "first come, first served" with a full waiting room. Obviously I was lied to on teh phone. Most recently, I had a referall for an MRI. Nothing happened. When I called, I was passed to billing who spent over an hour on a conference call wthat included my insurance carrier. They promised to get back to me within 3 days. Nothing. I called and was put through to teh suupervisor only to iinitially be put through the same rigamarole. I insisted on getting an appointment. I was told I would get one within 48 hours. Nothing. Several calls to the facility went unaswered. I don't know what is going on with this facility, but getting lied to by staff and supervisors, and now even failing to answer the telephone, suggested something has gone very wrong with this facility, which is the major imaging facility in Merced Country. If you are able to use another facility, I strobgln recommend you do so.