Today is 11/5/2025. Quest Diagnostics Merced under financial duress and tried to shake me down for…read more$168 to draw blood for a PSA Prostate Cancer Screen test. The lab technician told me not covered by Medicare and I can decline or get billed. I left room to verify Medicare indeed does cover. There's a bald technician who was rude and impeded my return to let technician know that my insurance will cover. I told him the room number. I was escorted to lab room by tech herself and I reminded her to go ahead and bill Medicare because website says PSA covered. I don't have to pay!

I usually go to this quest but they are SO busy! Somehow I made an appointment at a quest on 13th…read moreSt. across from old McMc. Smaller a little older but still clean. Way less people. In n out! Easy peasey! Both are good but I think for the no wait factor, I'll be going to 13th St from now on.

Appointment was early. I was late and had to reschedule which I though would be awful but when I…read moredid it literally was 3 minutes away. I arrived thinking I would have to wait and was in and out if there in less than 15 minutes. The girl that checked me in Anna, also drew my blood. She was awesome and welcoming

I feel like I'm entering a third world country. Tons of foreigners receiving medical, thanks to us…read moreactual American citizens. I'm paying taxes for them, for myself to have to wait hours. Smh

There a sign "protect yourself and others"…read more the manager refused to put a mask on! I get that covid has a great recovery rate; however, I'm pregnant with an ivf baby! We've work hard to get where we are, and it's disgusting and disrespectful that the manager didn't wear a mask! Not to mention this place is cluttered, hoarder like!

Great place for blood draws. I have never had to wait more more than 5 minutes. They do Have…read morestudents draw blood ,but they ask permission first. I always allow the students to draw my blood, they have to learn somewhere. I have Never had a problem with a student. They are professioal, friendly and the Best place in Merced to go. I most likely have just added to my wait time by spreading the word on how Wonderful they Are.

ZERO STARS if I could. Avoid this place if you don't want surprised billing! Business manager…read moreenjoys her power to much and refused to adjust billing to the correct coding for my procedure even after my doctor acknowledged his mistake. Business manager told me over the phone is was insurance fraud if the coding was changed, but my insurance company confirmed with me that it can be changed without issue. This woman just refused to do it!! I do NOT recommend this place, take your health care another facility.

Very lazy staff. Makes patients wait long time and are rude. Very poor management. Took more than 2…read morehours just for drug test. Very in unorganized. The front desk staff communication skills need to be improved. They need lots of training.

Went in for my DOT medical without an appointment and it was easy. The receptionist was really…read morenice. And Patty was super helpful. Thank you staff for being great.

Was a walk in and was great. Staff amazing and the Dr's great. Much faster than ER, got a paper to…read morego get an x-ray. Just had to call in the morning to get results.

I walked into Fountain View urgent care and was seen without waiting very long! I was greeted with…read morea smile by friendly front office staff. The doctor helpful and concerned and took his time. I would go back there for medical care if needed. Thank you.

It was a long wait, but the doctor was very thorough. He took his time and had tests done. I felt I…read morewas in good hands. The quality of care is exceptional. I highly recommend.

Fell and fx my humerus in June 2026. Was seen by Get Well Urgent Care after driving 3 hrs from…read moreYosemite. Doctor never touched me, gave me a sling reluctantly. kept saying I need to move my arm or it will freeze on me. I was sent to get x-rays that I had to call before they closed to get results (they didn't call me like they said they would). Got a bill from them with a charge for $750 - Surgical procedure. When I called the billing dept said the facility reported that they "performed a procedure" on me. NO they didn't. I was expected to accept that answer and pay bill. I am in process of contacting me insurance to file a complaint of erroneous charges being billed. Check your bills!

Wait was very long. Service wasn't good at the front desk. When we finally got a room, they swabbed…read moremy daughter's nose to check for flu and her throat for strep. Came back in and said she had the flu. They never checked her temperature, ears, throat, etc. they didn't do a physical at all to assess her. The dr didn't give me any care instructions, just that she was good to go In 3 days. And that she prescribed Tylenol/motrin. Then she walked out. Well my daughter didn't improve, even after 7 days! she will be going to see her actual doctor for a true diagnosis. Went to see her regular Dr. she has pneumonia!! Shame on this urgent care for not being thorough.

NO ONE EVER ANSWERS THE PHONE!!! I would not recommend El Portal Imaging based on the repeated…read moreaccess-to-care issues my family has experienced. My mother cannot manage medical appointments independently, and relies on family assistance and transportation. I live in Los Banos and have to coordinate her care from out of town, including traveling to take her to appointments. Trying to schedule or cancel imaging with this facility has been extremely frustrating and unacceptable. The biggest issue is their phone system. When "all representatives are busy," the system disconnects the call instead of allowing patients or caregivers to leave a message or remain in a queue. I have called repeatedly and have been unable to reach anyone. This is not a one-time inconvenience; it has been an ongoing problem. I was also told that I may need to physically come to the facility just to schedule imaging appointments. That is an unreasonable expectation for patients who cannot drive, rely on caregivers, or use assisted transportation. Requiring a separate trip just to schedule an appointment creates a major barrier to care. This is not just poor customer service. It interferes with timely access to medically necessary imaging. Patients should not have to fight a broken phone system or travel in person simply to make, change, or cancel appointments. Because this has been a repeated issue, I will be reporting the access-to-care concerns to the appropriate oversight agencies, insurance plan, and patient relations/administration. Families dealing with serious medical concerns should not have to work this hard just to get someone on the phone.

Years ago, I would have rated El Portal Imaging as very good, at least for MRIs. Then year or so…read moreago, I called to make an appointment for an X-ray. I was given an appointment, which was needed as I am disabled and have to book my transport to and from locations. When I got to El Portal I was told it was "first come, first served" with a full waiting room. Obviously I was lied to on teh phone. Most recently, I had a referall for an MRI. Nothing happened. When I called, I was passed to billing who spent over an hour on a conference call wthat included my insurance carrier. They promised to get back to me within 3 days. Nothing. I called and was put through to teh suupervisor only to iinitially be put through the same rigamarole. I insisted on getting an appointment. I was told I would get one within 48 hours. Nothing. Several calls to the facility went unaswered. I don't know what is going on with this facility, but getting lied to by staff and supervisors, and now even failing to answer the telephone, suggested something has gone very wrong with this facility, which is the major imaging facility in Merced Country. If you are able to use another facility, I strobgln recommend you do so.