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    Quest Diagnostics

    2.5 (23 reviews)
    Closed Closed

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    The lady who drew my blood gave me this bruise. Now I need to get to an urgent care to see if it's serious.

    Terrible experience, very unprofessional, rude. I had issues in this location before - never could find electronic order and such - but still it is the closest Quest Diagnostic lab to my house and I am working and need to save time. Today it was absolutely terrible. I've spend 40 min waiting them to go through electronic order and other paperwork, then they weee not able to draw my blood - just because lady is unprofessional, and she start blaming me for that (you didn't drink enough water) and was rude. Needless to say that right after that another lab did the draw from the first attempt and phlebotomist there was shocked how my arm looked after visit to Quest Menlo Park.

    The sign that directs people to a closed lab.

    We stopped by today to get some tests done. We signed up through Jasonhealth, which advertises their testing sites, Quest, as a "walk up" service. The morning hours are 7-11:30. We arrived around 10:25, signed in, and got a number. After the only other person in the lobby got their test and left, we sat awhile before checking with the phlebotomist when it would be our turn. She rudely responded that she was closed and referred us to the signs she had posted "all over" that the lab would be closing at 11 starting today, 11/22. The note directed us to go to the Redwood City location. However, when checking the Quest website, the Redwood City location is not even open! When we mentioned that it wasn't 11 yet, the lady's response was "I'm busy, I've got things to do" The lack of customer service, and lack of communication between sites is completely unacceptable! How can they send patients to a site that isn't even open?

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    19 days ago

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    2 years ago

    Incompetent staff who don't practice proper hygiene or safety measures. Will never go back.

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    3 years ago

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    4 years ago

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    6 years ago

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    Photo of Maggie C.
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    8 years ago

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    6 years ago

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    6 years ago

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    7 years ago

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    Quest Support

    Thank you for your review, Shane!

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    4 years ago

    Location closed until further notice - quest needs to update the website. Still taking appointments and CLOSED.

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    4 years ago

    This location is closed! Don't even bother coming, they need to update the website! I drove out here to find this out..

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    7 years ago

    Located inside Safeway next to the pharmacy. Staff was friendly and efficient. Would go again.

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    Quest Support

    Thank you for sharing, Michael!

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    7 years ago

    It was a surprise finding this lab. So convenient. Great service. The nurse was very pleasant and accommodated us without appointment.

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    Quest Support

    Thank you for taking the time to share this feedback with us, Raz!

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    8 years ago

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    6 years ago

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    I had an amazing experience with Sprinter Health!…read more I was able to book an appointment for my blood test super fast and at a time of the day that was very convenient for me. Andrea came to my house on Friday morning at 8:30am before I started work. This saved me a trip to the lab and waiting in line, with fear of covid exposure. Andrea was extremely nice and reassuring. The blood draw was super fast and painless. I often feel stressed and faint with blood draws in labs, but doing it from the comfort of my home with a friendly person changed everything. It actually felt like a comfortable and positive experience. Also worth mentioning the cleanliness (nurse wore shoe covers for example) and great covid precaution (mask, not staying long). I will use the service again!

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    Menlo Medical Clinic - 2S reception desk

    Menlo Medical Clinic

    2.8(140 reviews)
    0.5 mi

    This was my first time at this particular Stanford Clinic and I'm not too sure if every doctor here…read moreis from Stanford but I really like the aesthetic and set up of still being somewhat in the wilderness. I also liked the waterfall and the detailed map in the front entryway. There was also an elevator along with stairs and a number of parking spaces. I saw Dr. Nguyen and she was in the allergy clinic on the second floor. Her staff/that office was very helpful since I did not receive the snail mail copy of questionnaire and I was able to fill it out in person. The only thing I felt a little awkward with was when it came time for me to get my allergy Test done, Dr. Nguyen, female doctor left the room and a male nurse came in to put the different allergens on my back as I was wearing a patient gown that was open in the back without my bra. Kind of awkward since all my encounters prior to this were female doctors or Female receptionist. I wish I could've asked for a woman to come in beforehand, but whatever! I needed to get the allergy test done and I felt awkward anyways, but I think they should ask ahead of time if you would feel comfortable with a male person touching your back without your bra on. Everything else was fine and he was professional, even though he was a male nurse. I just think it was in my head. Lol.

    I am alarmed that in our day and age -with all sorts of germs out there that my physician examining…read moremy eyes never washed his hands with soap and water before touching my eyes ...my previous doctor ALWAYS went to the sink to wash with soap and water before touching my eyes. We are now told the terrible flu infection is not affected by Purell -only soap and water can kill the germs on one's hands. This is the third appointment this has happened ...I will now need to find a new physician as this lack of care is indicative of a possible larger problem??

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    Menlo Medical Clinic - New allergy testing coming up! Lol

    New allergy testing coming up! Lol

    Menlo Medical Clinic - Dr. Nancy Cummings (Allergy department)

    Dr. Nancy Cummings (Allergy department)

    Menlo Medical Clinic - Menlo Medical Clinic annual summer bbq!

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    Menlo Medical Clinic annual summer bbq!

    Quest Diagnostics - laboratorytesting - Updated May 2026

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