went to quest on March 19, 202 best care young lady named friendly made me feel very comfortable and never even felt the needle prick that was over at Mountain View on Great job. read more

Carla the lab tech on burnham was the best she was fast didn't cause any pain at all I was in and out Thanks Carla. For taking my blood samples read more

I made the appt online. I've been here many times. It's convenient when you confirm via text message. Sign in via text message. Yes! This avoids doing anything inside via self-kiosk. The text instructed me to have a seat inside and wait for my turn. Inside there were seats lining the walls. This is a busy location. Pre-covid, it used to be filled. Not the case today (a few weeks ago). I had the fasting appointment so I wanted an early appointment. Since I had already scheduled a doctor's appointment, it was a win-win, so I had two appointments in one morning. I saw my name on the tv so I knew it was soon. It was 7:30, my appointment. Everything was verified. I also had my doctor's work order- this helps out a lot. The lady who drew my blood was nice. She checked to see if I was doing alright. I was done at 8 am. By that time, there were more people waiting for their appointments. Thank You for using useful technology Quest- I think it makes a huge difference. Bring your doctor's work order. Set the appointment online. Use your cell's text message for confirming and signing in. Be on time for your appointment. read more

It's New Year's Day. Main company number doesn't tell me if they are open. I hunt down the actual location's phone number. It's automated, says nothing about holiday hours, and hangs up on me. read more

Been to this location several times for doctor-prescribed blood work and while the nurses are friendly and efficient, the process of making an appointment is a huge headache. First, you have to call in to their automated phone hotline to make an appointment, and must wait for the system to slowly figure out where to schedule you-- and if you make any mistakes you have to start over. Same goes for if you have to re-schedule or cancel your appointment for any reason. Then when you arrive on the day and time of your appointment, you still have to scan both your ID and insurance cards at the self-check-in kiosk, and may have a wait time of up to 30 minutes. There is no public bathroom and seating is limited in the tiny waiting room. The way they lie about "taking walk-ins" is pretty scummy considering that's virtually impossible to get seen that way. Just make an appointment beforehand, don't even bother trying to walk in. read more

Excellent place to be for your blood test with highly recommend.good care and clean,friendly and quick not having to wait for a long time,easy walk in ! Appreciative for your service. read more

Came here like two weeks ago because I needed to get tested for alot of things. The wait time even if you have an appointment is long but not too long so be expected to wait for awhile but not too long. Overall this is one of the better quest diagnostics in the valley and that's saying something. read more

I see that this place doesn't have the best reviews and they weren't able to draw my bloodwork without clearance from my doctor, but the staff was so kind. The older African-American lady that was working the door that day was so helpful. She recommended I go to the ER because they couldn't get ahold of my doctor for approval for the blood tests. She was an angel! Thank you ma'am! If I ever need testing done I will be back this location. read more

It's sad to see how pathetic some of our health services have become. Majority of the patients present were senior citizens and it is a cold and empty waiting room with a couple of kiosks and no employees. I watched as just about everyone struggled to figure our how to check themselves in and how to scan their Appointment codes, ID's and Health Insurance cards. Most could not figure it out and fortunately there was a helpful guest trying to help as the employees didn't seem to care enough to assist anyone. My turn comes and i must get a new person b/c she can't seem to figure out whatever she is trying to do on the computer to pull my info.... A few minutes later... 3 people are all gathered around the computer trying to pull my info... all while talking trash among themselves about other patients and people in the waiting room. Super unprofessional to do that in front of a patient in any scenario.... Anyways... they end up getting into a petty altercation with someone in the waiting room about a child not wearing a mask and the staff absolutely lost their mind with anger. I guess these "health professionals" take the mask thing seriously.... But as far as being professional and talking negatively about other patients and not willing to help elderly guests.... They didn't care even a little bit. I've honestly never seen such heartless behavior and i've never felt more sorry for elderly patients who may not have much choice but to deal with these sorts of people for their healthcare needs. I decided i wasn't going to be a part of it and told them how ridiculously unprofessional they are and that i wasn't about to let them stick any needles in my arm today. God help anyone who actually needs these people to treat them. Our healthcare system is very much broken and these people have clearly forgotten why they got into this profession.... Assuming they at some point wanted to help people. Be better!!! read more

An appointment for 7am, fasting and arrived here and there are over 10 people in line waiting in front of the building. Why make an appointment then if it is not going to be respected. Right now is 7:03am and they have not open. Bad, bad service. Like always nothing good in Las Vegas. read more

Quest Diagnostics - Laboratory Testing Near Me - Las Vegas, Nevada

Avoid this office for any blood sample services. I had an appointment and waited for 45 minutes, only to be told to sign in again as a walk-in. There is a large lady who is belligerent, loud, argumentative, and hostile. She refused my doctor's and my request to take blood samples for analysis. She would take a urine sample, but said I must sign in a third time to have the blood test samples taken. I went to the Quest Diagnostics office located at 4266 S Durango Dr, Ste I, Las Vegas, NV 89147-8713. Great service, and very pleasant staff. Highly recommended, as there is no waiting. Even if you're a walk-in. read more

The reviews are correct about this place. DO NOT go here if you need any labs done etc. extremely RUDE and non helpful staff. Unreal!

Had to come here because my usual lab did not do the test requested by my doctor. There was no receptionist. They said that they would not accept my insurance (even though my insurance is accepted everywhere) so I had to pay out of pocket and submit it to my insurance. They made no attempt to submit the paperwork. The waiting room was super dreary and it reminded me of sitting at the DMV with plastic chairs lining the wall. read more

Recommend you to make an appointment so there's less wait! They followed all COVID precautions and took temperature checks by the door. Walk ins are also welcome but wait could be longer. I was in and out of the lab in 15 min or less with appointment. People there were super professional and efficient with people coming in and out to get lab work done. read more

After making an appointment for about 2 hours after getting the referral, I was able to check-in without any problems. I was called back almost immediately. The phlebotomist, Briana, was very professional and helpful. My veins are sometimes hard to find (they hide), but she had no problem. When she was placing a cotton swab on the injection site, I can honestly say I never felt the poke. read more

I'm not one to leave reviews but one of the front ladies is EXTREMELY RUDE!!! She's yelling at seniors and just so cold hearted. I wanna just get up and walk out but I'm already here waiting. I know it gets busy in here but man if you hate your job leave!! read more

Went for labs and got greeted by Karen she was so sweet and kind . I was in and out in ten mins.. will go back longest I get Karen!!!

I have very tiny and jumpy veins . So far in all my very many blood works - all of the phlebotomist were on spot ! Thank you

Why oh why Quest did you close the wonderful W. Arby southwest location?? This place needs some work. I realize the public and this line of work is probably not very pleasant. BUT if you are working a customer-facing position you could at least act like your customers are people. Thank goodness I made an appointment. The tiny waiting room was super crowded. There were only a couple names ahead of me on the appointment sheet. No one greets you when you come in, wasn't even sure where to sign in. Woman taking my insurance info at check in was just busy, she was polite enough. But I went back to sit down and then Angeles sort of called my first name - I wasn't sure if she called me and I glanced over to her but she wasn't looking at me or acknowledging she was calling for me. Then she muttered my name again real unfriendly like and I guess that meant I was supposed to go over her?? I walk over and she muttered something rudely about how am I going to take care of that? I didn't quite hear her and I asked politely for her to repeat, and she abruptly said you have $150 balance how you gonna pay for that? She didn't explain what and I thought it was insanely rude the way she asked for payment - I asked for a copy of the statement and I got attitude. Then she gave me paper and looked down as if to dismiss me. Okaaaay I guess I'll sit down then. The lab tech Nora called me and she was quite pleasant, very personable. Thank goodness I made an appointment. I was there for just 30 min not that bad. But sheesh I don't like to complain about people unless it's really inappropriate behavior Or really bad service. the way that woman at payment desk spoke to me really irked me. Either be nicer and get some customer service skills or work somewhere that doesn't require you to talk to people??? Nobody likes to get their blood drawn ...but nobody likes a grumpy bum either. read more

Horrible. You sign in and are ignored. No one ever seems to be called up to the desk, or greeted or even simply acknowledged. I came here for a simple drug screen for a new job. After 25 minutes, I went to the front desk and asked...since at this point, the bottles of water I had been drinking were working their magic. I was very rudely told that I needed to wait my turn. I left. I figured that I could find another location later in the day. Well, I found one just down the road! I was welcomed at this location as I walked through the door. A smile and a 'hello'! I was shocked. Are these two offices really representing the same company? If you want nice service, don't go to this location. Go down the street to the hospital location where you will be treated with respect. read more

Quest Diagnostics screwed EVERYONE over by removing the front desk. The elderly have no assistance at the kiosk , these are people bien way before the year of the iPhone . Drop off tests need an appointment when it's a simple drop off . They ask you to check in as a walk in and no space is available for a test that expires on the same day. The staff has to stop what they are doing to go and multitask the waiting room . Because quest Diagnostics thought saving some money and removing the middle man (front desk) would save them some pennies . Way to go only reason I gave a two stars is for the staff that is friendly when treated with respect. read more

Had to get a lot of blood tests done for a physician who ordered a fairly comprehensive battery of exams. I was given the check off lists of exams that needed to be performed and to stop by any of the Quest Diagnostics locations around Las Vegas. This particular location is identified as the closest office based on the zip code I provided when calling their toll-free number. I went just after noon on a Tuesday and was expecting a long painful wait without having scheduled an appointment, but was happily surprised that it wasn't too long. While I sat in the waiting room that can seat about 20, I was catching up on the news that was being reported on the HLN channel on a small television in the corner. Once I was called in by the nurse, I was directed to one of the rooms to have what seems like a lot of vials of blood samples collected. During the 4-5 minutes process, she kept making small talks to make the procedure less boring and possibly distract patients that maybe afraid of the needles/procedure. She was very efficient and made the entire process as painless as possible. The lady in the front that checks you in is also very nice. So if you are ever in need of services from a Quest Diagnostics office, I would recommend this location if you live or work near this location. There are plenty of parking, and if you need some food or beverage right afterwards, Boba City Cafe is just a few suites down on the right. 5 for availability of parking 4 for condition of the office 4 for the friendly and efficient services provided 4 for costs, which will vary depending on your insurance coverage. 3 for the automated phone number to locate the nearest office and scheduling appointments. Overall, a solid 4 stars rating. read more

Rick was very quick and effective. The staff is also very nice here. The process was quicker than in other places.

Doors open little bit before 7am to start processing paperwork, first appointment 8am. But as soon as the doors open, the waiting room fills with people. I know from previous experience here, that they guarantee to see and scheduled appointment within 15 minutes of the appointed time, if you have no appointment, it's sitting and waiting for all the walkins, be sure to make an appointment. read more

The front desk lady is extremely RUDE. She made all the customers feel like they did something wrong. Unbelievable. I wanted to walk out of there right away but I needed my pre-employment drug test done so I had to stay. The staff who did my test was actually pretty nice, so I guess if you can get past the front desk lady, you will be fine. read more

If you have to do bloodwork, this is the Quest to go to! The front check- in is fast, courteous, and efficient. I have injuries, from a slip and fall, and have to be tested every 6 months because of my medications. I would like to take a moment to compliment, Maria! She is one of the phlebotomist at this location on Rainbow and W. Flamingo. She was so kind, and helpful with my questions and concerns, and didnt rush me or make me feel nervous. She did such an Awesome job at putting the needle in, that I hardly felt anything, and no bleeding! She was courteous, friendly, and she had an Awesome Attitude. She made this experience a pleasure for me. She definitely deserves to be commended, and I'd give her 20 Stars!! Thank you for your time, and listening to my compliment to Maria, and all of your staff at this location. BRAVO!! RESPECTFULLY, DONNA LINARDO read more

I was afraid to get my bloods drawn because of Covid but it was time and I had to do so to make sure my health was good. I did a walk in at 7am and I was in and out in 15 minutes. The staff followed all the protocols and were very professional. They were pleasant and helpful and my entire experience was surprisingly good. I will always use this Quest. read more

This is ridiculous. Quest at rainbow and sunset sent me here for the no appt line. Sunset changed to appt only in October. 2 front desk employees. NO ONE IN WAITING room. Came to nearest no appt clinic. In line now for 25 min and STILL 5 in front of me. Big improvement over 7 previously. Look what is behind me. The employees at Sunset were twiddling their thumbs. Literally. I saw it. Just handed me a "go here map". And I'm fasting with blood sugar tanking. Geez read more

Quest Diagnostics - Laboratory Testing Near Me - Las Vegas, Nevada

This review is for the rainbow and flamingo location in Las Vegas Nevada Ms Karen is an awesome tech I have been to other locations and come out looking like a plum tree Ms Karen only had to stick me one time she found a vein the very first time and took my blood was very kind and well-mannered very professional I was in and out after all my tests thank you miss Karen they should use you for an example for all the texts I appreciate your professionalism and kindness they need to promote you and use you for training examples again thank you so very much you are appreciated read more

Rude rude rude customer service. Angie, the Asian lady working behind the desk is so rude and disrespectful. The first time I had an appointment, i came to her and tried to check in and she said she didn't have me on the list and that they only see 2 people a day with appointments. I came in today ( more then 1 month after incident number 1) and again, she was worse then last time. I came up to her so she can check my insurance and while I was in front of her, she took other patients!!!! And I'm just standing there in shock! I then remind her that I am standing here and she brushes me off to another worker. The other worker then mentions that I indeed had an appointment the first time I came in. Very horrible customer service here from the first lady. No smiles, no hello, no care at all. read more

Truly terrible. I didn't see one employee before I bailed on waiting. Just the stupid kiosks. I don't know how a business operates on such horrible customer service. read more

Today I was standing in line since 6:35 am (walk-in) I knew it was going to take some time as I was a walk-in. Their system was down- I understand things happen not @ fault of the ppl that work there, however, when the group of ppl I was lining up with walk in the blonde elder lady yells "the system is down so make sure you have the paper work orders on you." Okay no problem for some ppl. More ppl walk in- there's is NO notice on the door until around 7:45am after the place is packed. The girl with the kinky curl hair just went into action & started checking ppl in, however, she wasn't very warm & welcoming (seemed to be bothered) the blonde elder lady just complained & complained out loud. She has stated, "the system have been down since I got here at 6:45am!" So why wait until 7:30am to start calling ppl to get it fixed if she got there @ 6:45am? Then she starts to check ppl in as well; there was a Hispanic lady that did not speak English very well & the blonde starts yelling very loudly, "you need your paper! I don't understand you.. I can't do anything the computers are down!!!!" First, that was soooo rude. She can hear you. She just doesn't understand. Unbelievable. The blonde was also rude to an elderly man & said "well I'm not a computer so what do you want me to do?!" The man walked out upset. We understand the computers are down however there is no need to be rude. We are just as frustrated as you are. I think she needs additional training on how to deal with stressful situations & customer service. Below is the photo of the rude elder blonde read more

Quest Diagnostics - Laboratory Testing Near Me - Las Vegas, Nevada

Don't go to the Quest location next to the La Bonita grocery store on Rainbow never saw such lack of customer service and straight up rudeness. Every single lab tech was completely rude to everyone they came in contact to. After waiting for 30 minutes, they call me and then tells me they don't have my doctor's orders so I would have to wait outside again ? Never again will I go to this location read more

After waiting in line to check in and then standing in front of the check in desk for over 10 minutes I wasn't even acknowledged by the 2 behind the desk. They start calling people in the chairs up and to the back, apparently I'm invisible. The really sad part is one off the individuals works at the hospital with me and knows how important customer service and patient satisfaction is.... apparently this is not something that quest Diagnostics cares about. read more

I have been going to Quest for a good amount of times for me to do a drug screening. The past 2 times my employer has told me that my drug screening result has been lost so because of that I've had to go back and do the screening again. From my past experience with this, I have been through so much already. I really want to start this job with this employer. If I go tomorrow to the main office and it happens again I am officially done with this facility. With the small of hair I have, I am not going to lose anymore with me going back there so many more times. I am getting married next year so I need all the hair I have. After I go back tomorrow and it happens again, I will go down to the office and complain. I am so sick and tired or getting a call from my HR telling me that I need to do another test because they 'lost' my results. This is bullcrap!! Oh, and this location was my second attempt. I decided to go to another location thinking it was the location that messed up, but nope, it just Quest in general. read more

My wife has a serious infection. She was asked for a stool sample ASAP. She picked up the two kits (though later proved to be missing a vial) at Quest on N. Rainbow Blvd., Las Vegas, NV. She was able to produce the sample and needed me to deliver it. However, that location closes early, so they said to drop it off at any Quest location. So, being later in the afternoon, I took it to their Mega Center (W. Lake Mead Blvd.) However, they said that they could not take it as I didn't have the order. Well, the N. Rainbow facility had kept the order and the W. Lake Mead center said that they couldn't even pull it up in their systems so as to receive the sample for testing. What poor systems this suggests--and what poor customer service! We lost a day here! read more

This is the WORST EVER! NO appointment now takes over 2 hours to get your blood drawn. They will draw blood for people with appointment that is way earlier than the appointment time ahead of you. Some of us that didn't have appoinment complain. They simply reply that's the way it is. NO apologies for your inconvenience, no understanding for patient with needs that have to wait for hours. Who cares if you already fast for 12 hours, wait another 3 hours and is an elderly. Who cares if you have any other problem? They are rude and didn't care. Bribery is accepted to cut your wait time. One guy walk in there with NO appointment and went to the front desk to talk to them for a good few minutes. The nurse/clerk was laughing and giggling. Guess what! he got his blood drawn shortly after. When he left he gave them some tickets for some show. Wow! I have been here since 12pm. It is now close to 2:30 pm. They close at 3 pm so around 2:30 with so many people still waiting they just rush you in and stab with needle you as fast as they can so they can go home. Who cares if you got hurt in the process. Unblievable! DO NOT USE QUEST DIAGNOSTIC IF YOU HAVE A CHOICE. This isn't the only quest diagnostic with problem. You should check out reviews for other locations. Don't be fooled by the rating that is more than a year old. Business has changed. They now only care about bottom line as if they haven't make enough money already. They cut back the location hours, cut back staff. Most of their good staff has long gone. Maybe they don't want to pay for good staff anymore. They don't care if it is inconvenience for you or if you have to wait for hours. Their staff now is just as bad rude and indifference. Make you feel like if you drop dead in front of them, it wouldn't matter to them one bit. Worst than talking to a robot when you try to reason with them. Get your blood drawn somewhere else like your doctor's office. read more

Super crowded computer do it yourself check in. They do keep appointments pretty much on schedule. The lab people are good.

Have been to this location a few times. Pro's. You can and should make an appointment online. If you have an appointment you are taken pretty quickly. Techicians are nice and efficient. Front office staff is efficient. Con's. The front office staff appears to be very overworked and it shows in the dealings with customer. No greetings, barely any eye contact. I have even observed some of the staff members sitting right on front of you while you are at the counter and they do not even acknolwedge anyone. They are not trying to be rude - they are doing whatever task they are doing. Ideally the desk that they do "whatever" on should be out of sight. They are task oriented and not customer focused. Major Con. I noticed quite a few elderly folks sitting in the waiting area and some were having a difficult time using the computer sign in sheet. Having a computer sign-in system is great - BUT some of those older folks were not computer literate and coupled with the brusque staff they could not get any help signing in. I helped two people - one in a wheelchair and a another who was disabled. That area needs improvement. read more

Let me start by saying I should have made an appointment, this location is very busy. I arrived at 10:30 AM on a weekday and the waiting area was jam packed. Luckily I had been to this location before so I knew their sign in process even though I was not greeted by anyone when I came in. Paperwork was easy enough and I waited about 30 minutes for the draw. Luvie was my phlebotomist today and she was both pleasant and skilled at her job. I barely felt the needle going in and we had a nice chat that kept my mind occupied. Will definitely come here again but will make an appointment first! My service today was five star but the facility only two based on the desk staff, the wait time and cleanliness of the clinic so I am averaging with the three-star rating. read more