1/20/2026 I had blood work done at this Quest lab. The attendant who was courteous and professional. My problem here is she couldn't find the vein in my arm and poked me 2-3 before she could draw blood. When she missed it was very painful. She left me black and blue for a week. My pictures support my claim, 1st night of, in 3days, 1week read more

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Inhuman dystopian service. The parking lot will be overfilled and you will have to pay 5 dollars to some guy to move a cone so you park there. The building is designed like a maze without clear signage and no one around to ask a question to. The quest waiting room is itself designed to provide the least service at lowest imaginable cost. No one to talk to, just an iPad. Just garbage, lowest cost, lowest quality of service. This is what progress looks like in a kleptocracy cosplaying in what used to be the USA. read more

Walked in for an anti-body testing. There was a line but did not wait long . Signing in system thru their electronic pad. Of course the ones with appointment go first. The associate who helped me was nice, gentle and friendly. It was quick and was told result be released in 2-3 days and my doctor will call me. Clinic location is inside a secured building on a ground floor level. Looking for parking spot will be difficult if coming in normal time. I came during the first hour and during the pandemic time and made it easier . There is a valet service though if in a rush visit time. Across the street is a popular commercial center that maybe a good idea in stopping after the appointment( of course when it is back to normal ). A recommended laboratory testing site. read more

Quest Diagnostics - Laboratory Testing Near Me - Lake Success, New York

I have been going to this facility for my regular blood works for the past years, so far I have been extremely pleased with their services. I usually get my appointments with them online, very quick and very easy, their website is user friendly. Once I get my appointment they regularly remind me of my appointment through text message. On the day of the appointment they send me a text messages on properly checking in through a link in the message, every step was well thought of for efficiency, safety and ease of having their services. Once I am already in their waiting area I was called immediately, led to a room, took my blood. Due to the efficiency of their system, it just took me a little over five minutes from arriving to leaving my appointment. Staff have always been very friendly, gentle and professional. If you are living in the area and wanted to have your regular blood works taken by a highly competent and systematic company, I recommend you to try this place. read more

Quest Diagnostics - Laboratory Testing Near Me - Lake Success, New York

Pleasant and very fast experience!! Came and left in 10 minutes. Make sure to make an appointment before coming, there is a sign that says no walk-ins. They are located on the lobby level to the right from the security desk. Came here today for a urine test. Parking was a bit hard to find, the parking lot was pretty packed at 12:30pm. Took a couple of rounds before I found a spot. When I went in, there were no other patients inside the waiting area. I waited less than 5 min, saw 2-3 patients leave before they called me in. read more

I am very pleased with the care that I received from the Lake Success Quest and especially with my phlebotomist, Louis A. I get very nervous when going to get my bloodwork done or getting an IV and many times had to leave and come back more hydrated. Louis had such a calm and comforting manner and he assured me that we would get the blood that was needed and before you know it, it was all done. This is the kind of service that you don't get much anymore more nowadays. I highly recommend Quest of Lake success and I hope they know what a gem Louis is, Employees who go above and beyond like Louis did deserve recognition, I hope he gets some. read more

It's astounding that you can walk into a glass building and head to this Quest office that appears like it's in a close quarter basement. The place is a checkin on the computer when you go in. While that is efficient. The phlebotomist is very bad. I went in with a bit of bruising from an earlier incident from a dye injection so I asked the woman to do the other arm. She says. "Ok. I'll do my best" which I took to mean I will do my best not to bruise you. Which alone sounds honest but a bit alarming. When was it acceptable to have poorly train phlebotomist who don't know how to take blood without missing the vein and letting it bleed to a bruise?..:and so. While I thanked her for her services. I came home to find a large painful bruise where she took the blood under the bandaid. While she was taking my blood. It felt like she was exerting a lot of pressure on my veins to the point I was concerned if she would puncture through it. The office/lab and bathroom are also quite unsanitary and no one was practicing mask wearing in the facility. It left me a bit concerned and uncomfortable at the sanitation and cleanliness of this practice. I'm praying right now. I didn't catch Covid or some respiratory illness. I actually wore my mask as Covid and RSV is rising. read more

Attempted to go to Quest for blood work today at Francis Lewis Boulevard in Queens. If you want to punish yourself, go here. No person available in the waiting room. A machine to check in and someone knocking on the door asking for more human service went unanswered. After waiting more than l/2 hour and inquiring with a person also waiting for I don't know for how long: she had a l o'clock appointment and it was almost 2 o'clock. I left. read more

I had to wait over 1.5 hours with an appointment and they tried to skip over me when I was about to be called. You can easily walk in the back and see them and many times they are just sitting around. I had to have my blood drawn and they couldnt figure out which test to do so I had to wait even longer for that. To top it off they had to put a needle in me 2 times because she was unable to find my blood. I recommend going to a different quest or provider. The worst possible care of quality. read more

Not sure if I want to write about how this is the best Quest place to go to because I might have to wait longer to br served if everyone decides to come here. Service is excellent! John is always serving all clients with a great diisposition and a professional demeanor. Lillie is terrific!. Great site.! read more

Quest Diagnostics - Hallway entrance. - Laboratory Testing Near Me - Lake Success, New York

I just want to drop off the sputum samples, but their system drop off the samples and the blood testers are mixed together to delay the waiting time, which is very unwise and inconvenient read more

ZERO STARS. I cannot imagine how a company like this is still around. The lab does not have anyone answering phones. According to the company "they're busy working and dont have time to answer phones". It is clear that this, combined with the fact that they do not have a front desk, is a purposeful attempt at dehumanizing customers. While I waited to simply drop off my sample, I was told repeatedly that they were handling appointments. When no one was in the waiting room, they simply stayed hiding in the back until someone came in, checked in, and then they'd call them instead. All they had to do was take a sample and they refused. When I managed to get someone's attention i asked for new sampling tubes because they clearly were not going to take my sample at this office and mine was going to expire. The woman in charge was so rude, condescending and obnoxious- I'm shocked she is still employed. I have attempted to use them 3 times now and each experience is so much worse than the last. Please PLEASE go to Labcorp- it is located in the same building and the people who work there (theres a front desk! IMAGINE THAT) are kind and considerate. They were amazed at how disgustingly I was treated at Quest. The employees there should not be working with people and I hope no one else has to experience what I went through with them. read more

I can't believe I'm giving Quest five stars. Who'd have thought? I was expecting a mess of a morning, but I arrived as a walk-in at 8am and was out by 8:15am, and it only even took that long because I was chatting my medical assistant, John, up. He was a shining star who made me crack up, talked to me about random things, and found my vein quickly! He's been there for 21 years, so he knows what he's doing. Your doctor gets your test results within three business days, after which you could ask them for a fax of it, or you could get it through Quest directly. Great location, Quest! read more

No desk person, just an iPad. So it makes it really difficult when I'm there to just pick up a kit but there's nobody there to help. Then I have to ask someone else for help and they shoo me telling me to sign in, even though I'm not there for an appointment, just a kit. read more

I got my blood test today at Quest in Lake Success. Lilly was my Phlebotomist. She was amazing. Very professional and the blood test was painless. She is very caring and good at what she does. I will continue to use this Quest location because of the excellent level of care she provided read more

Need to work on patient privacy. Sign in sheet is public, they announce your business to the whole waiting room. Receptionist was taking and making personal calls the whole time. The tech in the back was great and for that 3 stars. Professional and courteous. Not a long wait, I walked in but was pre-registered. Parking is free in the outside lot. read more

Don't remember her name and i could care less about her name at this point. We walk in and my mom had put my name under the stupid i pad that's in the wait room for us to sign in but we went in and the lady had told us (with this stupid snippy attitude that is so unprofessional for her profession especially) that she didn't sign my name in when we're legit STARING at my name, and this girl is such an idiot she asked my name and dob when it's shown on the computer for her to copy. Than we were very respectful to her we just asked a few questions and she was so rude about it and she would just take it out on my mother as if she did something wrong to her, i wish we had like 5 more minutes so i could've confronted her because In my 18 years of living I have never and i mean never been disrespected like that at any sort of doctorate occupation, unbelievable. I was there for my blood work to be taken, and usually the person taking your blood would prepare you really well, tell you before when the needle would be put in, well this lady did the opposite and she just proceeded to literally STAB my arm with the needle, I'm seriously not exaggerating tho like she actually did stab my arm. I wish to see that person again so i can confront how much of a terrible person she was to us. Don't recommend you go to this quest stupid and rude people. read more

Place is packed with a line to the door. That means there's not enough staff to get the job done. You should be ashamed of this kind of service. I guess I either won't get my labs drawn or I'll pay an urgent care to do it. If you have this volume of business then you can afford more phlebotomists. And the worst part is these complaints will change nothing. I have no idea why people are posting good reviews here because the ones on Google reviews are terrible and they all have the same complaint.....low and behold nothing has changed. People find somewhere else to go. Absolutely disgraceful. ***wound up having to go to urgent care to actually get labs drawn. There was no way I was spending a day in a lab that was just as backed up as an er read more

I have to commend the kind workers on the day I had an appointment at this location. They were so prompt, prepared and pleasant even when my physicians office did not fax over the rx right away . Other locations have not been as patient or kind . Phylicia sincerely helped me ~looking over all my orders and making sure I had everything I needed .The tech who drew the blood also top notch ! Amazingly got it on the first try with no digging around and no pain . I had to make sure to properly thank them for an outstanding job . This was the easiest and fastest and least painful lab visit to date ! Thank you Quest Lake Success and Phylicia . read more

I've been here a few times and I've always had a pleasant experience. I usually don't have to wait very long and the process is quick. The last time I went with my bf and the lady was very nice. She said that she remembers drawing blood from both of us in the past. This time I came in as a walk in with my dad at 3 even though they close at 3:30 on Wednesday's. I was called within 10 minutes and I was done in 10 mins. I had a different lady this time and she was super nice. I was nervous because I'm very skeevrish about blood and needles, but she made me feel super comfortable. Her personality was very warm and friendly and she was an absolute professional. read more

I went in for my three hour glucose test and I can't express enough the pleasant experience I had (which is shocking for me to say in regards to getting blood drawn). All staff was friendly and welcoming. Normally getting blood drawn is tough for me bc my veins are not the most accommodating, so I was anxious going in. From the moment I walked in the door, the lady checking people in was warm and friendly. She did not make me feel stupid or annoying for asking questions. Daniel drew my blood four times and despite me thinking that the more he drew the more of a hard time he would have, he did not. His calm disposition and confidence in his work put me at ease. I also appreciated that instead of him continuing to fish around in my arm trying to get the vein to work, he knew when to try a different vein. I've never had that experience. I've always had someone who fished for a bit too long. I don't think I'm able to express how great this experience was. Upon leaving I told him that I wish he could be my personal "blood drawer" bc of how gentle he was. If you need to wait for this quest, I suggest doing it rather than going to one that your not sure about. read more

My wife who had kidney transplant patient ,had come to this place for her blood work .We understand that ones with appointment go first but walking in ,there was nobody and when if they could take her, they refused, saying one have to appointment .When we explained that since there was no one and that my wife cannot stand up for long due to her health condition, they refuse to listen.Even the senior manager lady or whoever is in charge of this facility was very rude. This is the second time we had gone here, thinking they may have improved but we were wrong.Thur we pride our first medical staff responder in this time of Covid 19,this staff at this New Hyde Park should NOT be there!This site doesn't ever deserve the one star!This is no way to do Medical Business.period. read more

No wifi for patients. I'm stuck here for 3 hours doing a glucose tolerance test. Your not allowed to leave. Beware!

The wait time at this place is always horrendous. One person in front me of and I waited 21 minutes while their fancy check in system said only 3 minutes. They don't care to check the lobby, they are to cut off in the back from what is going on in the front office. Terrible service, luckily only have to go here 1x a year. read more

First off be warned that parking IS a nightmare when you come a certain time. I happened to go for my blood test around noon which happened to be a mistake. They do offer valet. The man was quick and professional. I paid $3 for an hour. The office was clean and packed when I arrived but it seemed like the staff were quick. The line went quickly and the staff was professional and friendly. read more

Horrendous customer service.!! Have called everyday for the passed 5 days to get test results that should only take 24-48 hours. Over an hour on hold every time!!! And a different answer every time!! They don't know what they are doing. I will insist on a different lab for any and all future testing. read more

I have a ward under my care. His doctor had us make an appointment for him to get lab tests in s full diagnostic. The appointment was made 1 week before and it was set up for 11:15 am at 1502 old northern blvd, roslyn, ny. When we arrived, the door was locked and nobody was inside. I had an appointment! How can you NOT be in the lab when an appointment was made. How dare you?! Very poor customer service. I want to know how you could call yourself service oriented if you cannot even be at the lab for an appointment! Anyone reading this review, DO NOT USE QUEST DIAGNOSTICS! read more

Quest Lab in New Hyde Park needs personnel to be trained to offer better customer service attention. In this site, some lab tech are new and don't know their job appropriately especially, they are not familiar about how to enter information in the computer. Patients are not responsible for their lack of training and don't deserve to wait longer because of these issues. read more

Best Quest I've been to by far, it's not an all day process because you basically have the place to yourself. Phlebotomist are nice and it's clean inside read more

Quest Diagnostics in new Hyde Park doesn't even deserve the one star I gave it. You come in and better be able to wait for a couple yes a couple of HOURS. The have one tech working and doing everything. Totally no way to do medical business. I don't recommend this place to anyone go to labcorp upstairs read more

Went today to have blood drawn. The automated check in was very helpful and the lady who drew my blood was so nice. Athena drew my blood painlessly. I can highly recommend her and this Quest location. read more

I had to get blood work done and I am really scared of needles. I went here even though it is so far away from my house because of the good reviews. This place has ample parking in the garage. The building itself is huge but the quest center is easy to find once you enter the building. Quest diagnostics has a self check in place. It was user friendly and easy to follow. I got to my appointment 1/2 hour early. I didn't have to wait more than 5 minutes. I was called in by john. He was very nice and e planned all of the steps. The best part was when he drew blood I did not feel anything. Literally nothing more than a pinch. The whole process was seamless and the staff here is super friendly. They are very professional, clean, and make you fee comfortable. I will definitely come here next time even though there are many places closer to where I live. Thank you. read more

This is from someone who is terrified of needles and blood work. The women that work here are very nice and make you feel comfortable. If you make an appointment, the longest you'll have to wait is 10 minutes. I have fainted before from getting my blood taken, but this place has never made me feel that way. I have been going there once every few months to get blood work done for the past year and a half and I have no complaints. Highly recommended. read more