Not sure why this location has so many negative reviews (many look like they are older and perhaps they were triggered by one off thing)? Anyway, quest is good for blood a urine draws, they also offer tests that you might need like strep, flu, etc. Anyhow, there are many Quest locations around DFW. I prefer this one. I highly recommend downloading the app and using it to make a reservation. They do take walk ins as well. I have never had a bad experience at this Quest (my experiences have been for post physical blood draws and a strep test in once). They have a waiting room with 10 chairs and two check in kiosks. Their staff has always treated me friendly and with respect, (and I should mention that respect is a two way street). Anyway, the quality of care has been great in my opinion. So I hope if you need to is Quest's services that you have a positive experience as well. read more

Customer service is terrible and the ladies working here are absolutely rude and no help!!

I am one of the "older" patients that was referenced in another review. I haven't been in yet but I prefer actually speaking to a real person. I will not use Quest again for this reason. I had a specific question that only the lab could answer, not my doctor. read more

Horrible location. Did a walk in and as soon as they took care of their appointments they literally kept us waiting for 30 minutes! I could hear them laughing in the back and when I asked what the hold up was the woman gave me a blank look for about 10 seconds. The type of "how dare you interrupt me" look. Took them another 15 minutes to even see us. When a different lady opens the door she doesn't even say our name she just stares blankly into the room. Man our healthcare system is in need of an overhaul. read more

They do not do like walk ins 2hr to do a random drug test unacceptable very understaffed

Absolutely ridiculous! We were late because we couldn't find any handicap parking spot for my MIL that has limited mobility and cannot physically leave the house easily. I tried to explain and ask them for an exception and she can't careless with her chewing food and telling me sorry I can't do anything. Heartless, inconsiderate and far from good customer service read more

As standard, scanned insurance card and I paid copay. Get a bill for $699 later. They tried to bill a previous insurance.

I arrived here for a scheduled appointment at 1. I signed in with a kiosk machine which took almost 10 minutes to use as the machine won't even push buttons. I agreed to wait in my car the time stated it was 24 minutes and the waiting room was full. I wait in my car until to at which time I decide to go back in the building and check on why I haven't been texted or called. A lady was calling people back so I asked she said VERY rudely we tried to call you but you didn't answer so you have to start over. I return to the kiosk and literally stand there for 15 minutes trying to check in AGAIN! The staff was rude the machine doesn't work . read more

Quest Diagnostics - The machine that does not work! - Laboratory Testing Near Me - Keller, Texas

It used to be fairly easy to schedule an appointment, or just walk in to a Quest location. Now it is a Royal pain, especially for some elderly patients who don't use a computer very much. Now you can't get anyone on the phone! Quest is only interested in cutting back on employee's, Not making it easier for older patients to use their services. Now you've become just another Pain in the Butt medical facility! read more

Terrible they say they take walk in but they don't thru open at 730 I got there 725 they didn't open till like 2 mins after OK not bad I go in as a walk in they don't take walk in u have to make a appointment to be a walk in the next spot they had was 1015 that's not accepting walk in if I'm there at 730 and the next appointment for a walk in is 1015 read more

i've never written a review for places. i'm 18 and i completely understand long waits. i've worked in clinics, hospitals, even fast food. usually i have yelp to look at other people comments and then laugh or agree. however i went here with my fiancee because he needed to do a drug test for work. we waited OVER TWO HOURS. there was only two people ahead of him. i was furious. maybe they are short staffed but if i can make a burger faster than the wait time, thats absolutely ridiculous. go somewhere else, its not worth the time here. the quality of care you will get here is garbage. it's unfortunate the employees here get any type of pay for just sitting there. read more

Ok let me start off by saying I was very reluctant to take my 6 year old here given the negative reviews. BUT, the ladies working here were SO KIND and patient with my daughter. She was really scared given a previous blood draw that didn't go as planned but the ladies here put her mind at ease. So if you're a parent with a nervous child, do not hesitate to take them here. Also, I highly recommend scheduling an appointment so the wait isn't terrible. Hope this was helpful :) read more

If I could give a zero I would. All I had to do was drop off a sample specimens for my son. Not even be seen. Just a drop off and I had to make a walk in appointment and wait for 12 people in front of me who were going in for testing. There is nobody to ask questions to at the front desk. I asked a technician when she came out to get someone. She said that's what I had to do. If I wasn't already here, I would have left and found a different solution. Absolute BS. read more

Slowest lab in the United States. Forget about coming and getting out of there in a timely manner.

i am a 26 year nurse Nd retired. The time i have come for lab draws you sign in with the kiosk up front. NO GREETER!! Older folks not computer savvy need help. there are only 7 chairs in the 80degree lobby. At least there was a fan today. I checked in at 11:30 am and chose the go to car. after an hour they never texted me to come back in so I came back in and it showed that I had 75 more minutes to go. So I went back out to my car and waited the 75 minutes finally they texted me and told me they're ready for me to come in so I'm sitting here in the lobby of course with a mask on and since I had Covid in December I can't breathe with a mask on but nobody really cares about that. There's nobody up at the front to greet people elderly people need help they don't know how to run this kiosk but what am I to say I've just been a nurse for 26 yearsI'll see if I can't find a better place to go next time read more

Quest Diagnostics - Tired people - Laboratory Testing Near Me - Keller, Texas

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This place is horrible, deserves ZERO starts....their are 20 people stacked in a tiny waiting room, only 2 lab people working. No social distance and I can hear the lab technicians talking loudly bitching about someone who is not able to come in!! Moving at a snails pace, DO NOT waste your time coming to this God forsaking' place!! The end!! read more

I scheduled an appointment and when I arrived it was packed! I was called to the back right at my appointment time and Valencia administered the procedure using the perfect skill. In addition, she was very professional and nice. read more

Not the friendliest place to go but have you ever been to get labs done at a place that doesn't make you feel like a number....? Timing is everything if you walk in and see more than 3 people waiting you can expect about a 45 min wait, no one and I do mean NO ONE moves fast to serve customers. The lobby and floor were dirty but I would rather get my labs done faster than see someone cleaning... can't have it all at Quest. read more

Quest Diagnostics - Laboratory Testing Near Me - Keller, Texas

Just looked up the time they close, it says 5 pm. I get here at 4:40, and the DOOR has been changed to show the new time of 4:30, but not the website. I just drove half an hour to get here and it was a complete waste of time. read more

Horrible service! Myself and another patient stood by the front desk waiting for someone to help us for a while. We just needed to drop something off. Two workers came up there and completely ignored us! While standing in their office I tried calling and there's no way you can get a live person on the phone read more

The wait times they provide are incredible inaccurate. I showed up as a walk in and was told the wait was 20 minutes. When I went back in to check after 25 minutes I then saw on their screen I still had 40 minutes to go. Don't go here. Waste of time. read more

This was easy peephole. Though the wait for scheduled appointment was 10 days due to current pandemic, the clinician was on time and very quick with the procedure. Clinician had nice sense of humor. Everything was smooth. Thanks. read more

As I'm sitting here in their waiting room, along with other four other patients, we can hear the technicians inside having a good ol time, laughing, chatting and carrying on. I've been here for twenty minutes and it's a disappointing customer service, so if you are on a scheduled day, try to skip this location. read more

Coming here is a lot like going to the Dmv long wait times unfriendly staff EXCEPT FOR YVONNE not enough seating no one at the front desk to answer questions or provide help if needed if you are just going to take a drug test for work go to a different location so you don't have to wait over an hour just to go pee. Yvonne is a sweetheart and a joy to talk to she is the best employee this location has the other 2 ladies were overwhelmed and not very friendly. Labcorp inside Baylor hospital in grapevine waits are MUCH better just make the drive read more

My son went in today to do a drug test and he told me he had a very bad experience. First of all it was hot in there Except when he got to the back after being called, he told the lady that it felt good back there and she responded "No, it doesn't...it's cold" He proceded to tell her he wanted a drug screen and she smirked at him and laughed and said do you mean a drug test??? He is young and hasn't had one done yet but instead of her leading and guiding him, she laughs. He said you could hear the staff laughing and cutting up back there. Zero stars! Avoid this place at all cost! There is a place in Benbrook that gives you your results within minutes. It's on Winscott rd. You can go in to do a personal drug test. read more

Worst wait ever. We have been waiting for 2 hours. There are people in this waiting room that have been here for almost 3 hours. It's hot in here and there is no one at front desk. I gave 1 star because that's the lowest. read more

Facility is clean. They got me in as a walkin quickly but when I asked for soap to wash my hands Gina was rude and condescending. It would have taken 15 seconds to wash my hands before she made me sign things, touch my id, and get my bag. I mean really? How disgusting. Hand sanitizer is not the same as soap and water. I return that you have to deal with piss all day but that was your career choice. It is unnecessary to treat people like animals. read more

Have been waiting over an hour when it said 24 minutes when I signed in. Finally get called back- can't find my paperwork (again- happened last time also) now still waiting . Didn't know I could make an appointment although that would not have helped with their issues of losing orders. read more

This is the worst Quest location. Save yourself the time and hassle and just go to the one at 7630 N Beach Street. This location randomly changes their hours, locks their door with no explanation during business hours and are rude when you try to get information. No one answers the phone. Horrible customer service and horrible business practices. They definitely do not care about their patients. read more

No where on the website or the door does it say that patients are required to where a mask, even though masks and bandanas are proven ineffective.. Perhaps like most places they should have them here if they want you to wear one.. the lady that helped me was awesome and very nice but it the expectations or requirements should be posted read more

I checked in online for a "walk in appt" 10 minutes later. I was on time and taken ahead of all the current waiting walk ins, which I appreciated since some businesses don't really pay attention to online check in. I waited less than 10 minutes after arriving and Alicia was my technician. She was very polite, kind, and quick. She also is great at her job, I didn't bleed at all and hardly felt the poke. She personally made a usually poor and painful experience as great as a blood draw could be. I'd choose to go see her before seeing my doctor's nurses who blow my vein and bruise me EVERY TIME. thanks so much Alicia! read more

Had to go for employer drug testing - wasn't looking forward to it as reviews from other locations were bad and for previous employers' testing I always felt the locations were less than clean with long waits --- this was fine. I did make an appointment online on the day of the test - appointment was at 2:15 pm and I arrived at 2:05 pm and sighed heavily when I say 10 people all sitting in the lobby - signed in with my appointment time and didn't even have to sit down and join the crowd - lab tech had me come on back do my business and I was in and out of there within 10 minutes --- the same people were all sitting in the lobby still --- a few glared at me but I made a PSA telling them if they didn't have to complete it today - go online and schedule appointment!!! read more

It was a terrible experience. Don't bother looking at the waiting room screen to see your wait time because it's irrelevant. It said I was at "25 minutes" for nearly an hour. In addition, they called me back then had me come back to the waiting room?? Then took my name off the waiting list & left me stranded wondering if/when I'd be called back. Definitely the worst location I've been to, just go to a different location. There was no one at the front desk for me to express my concerns to and employees were just chatting away in the hall. read more

Went in to get my blood work done. They were very nice, patient, helpful & attentive since I have to use a cane to get around. Made a my experience a lot better and less stressful! read more

I called this location to find out their hours, and their message simply said they're open 8-5. I showed up at 4:07 and found out they stop doing drug screens at 4. The woman who greeted me couldn't have cared less. Zero understanding. The phone message needs to have that highly-pertinent information on it, since I'm sure a very large portion of the business is drug screens. Wish I didn't have to go back there, but I've already scheduled with them. Just a big inconvenience. Would've possibly given two stars if they'd offered better customer service, but since that's how she handled it, my rating stands. read more

I can't give enough praise to Tiffany at Quest Diagnostics. Today my eight year old son had to have blood work done for the first time. He was anxious and scared. Tiffany did such an amazing job working with him. She was patient, thoughtful and caring the entire time. I was worried about not using a pediatric focused facility, but I will use Tiffany again without hesitation. They far exceeded my expectations!!!! Thank you for being so considerate with my little guy. read more

Tiffany and Yvonne are incredible. They're both so kind and understanding. BIG PLUS this location has a place for you to lay down if you need to. I've fainted in the past so I don't take chances anymore and a lot of quest labs now don't have a spot for you if you can't sit up/are queasy. Neither one of these women made me feel like I was an inconvenience for needing this extra step and they got me in and out QUICKLY. I appreciate people who are not only competent at their jobs but also are compassionate- something that's incredibly important if you're going to be taking blood/working with patients. This is my go-to place now for lab work! Plus, quest allows you to order your own blood work now for certain things. After 28 years living I FINALLY know my blood type. All I had to do was pay for the test. All my labs showed up on the MyQuest app within 48 hours. One of these days you'll get immediate results for blood tests, but for now only waiting 48 hours isn't too bad!! read more

Very rude woman at this location. Every single interaction with her this morning was answered with an irritated remark. Does not appear she likes her job and treats people like they are a nuisance. Try to avoid this location unless you like to be treated with an attitude. read more

If you have difficult veins or just want to be around someone who's very sweet then see Yvonne for your blood draw. Yvonne was amazing!! I've always had difficult veins but they're at an all time low now because I had neurosurgery to remove a brain tumor this year and got diagnosed with severe Crohn's which requires regular IV infusions and blood draws. My doctor's office lab tried and failed to get blood after 5 sticks and landing a needle in a tendon in my wrist, which isn't a new experience. After that I asked for lab orders to go to Quest. When I got to Quest I was super nervous and told Yvonne what happened. She was VERY empathetic and friendly which made me feel more comfortable. She found a vein super quick and got the blood on the first try without any pain or having to use a sonogram. I will absolutely be going to her for every monthly blood draw!! I highly recommend her if you want to have a pleasant experience with someone who really knows what they're doing. I will be a loyal customer to Quest because of my experience with Yvonne:) read more