Simple diagnostic blood draw at Quest on Gull Rd, Kzoo. Clean. Convenient location. Fast. Efficient. Highly recommend.

I am very satisfied with the level of service and professional courtesy given during my many visits. They will let me know if a test will not be covered by my insurance. I prefer their lab over those of Borgess and Bronson hospitals. read more

My company uses Quest for our yearly "blueprint" for our corporate wellness program. Very easy to make appointments with and just as easy to change. I was there at 11:30am and back out the door about 11:45am. The technician was pleasant and did her job efficiently. Their results are very fast - usually within 24 hours. Their facility had some debris on the floor, but otherwise everything else was clean. read more

I would have to concur with the original reviewer, the employees seem to be rude and unhappy. It felt like they want to talk over you and aren't having a good day at my last visit. I have to get my blood drawn often and am used to other offices conversing and making me feel welcome. I am giving 3 stars because I wouldn't say they did a terrible job, just that they weren't very welcoming. read more

I made an appt online. Took appt time right when I got there. Office staff very pleasant and helpful. Blood drawer very pleasant also. Office very clean and in a nice location. Office was run very efficient. Answered all my questions. read more

By wgwood1385. They are very good at taking blood, everyone is friendly and helpful. The pricing is very reasonable compare to Bronson. They have a good rate with Cigna Insurance. Most of the information is online for you. read more

If there is any way you can avoid this location, you should. The technician that I had to deal with was so unbelievably curt and rude! My friend had a similar experience with a different technician on a separate occasion. I will have to use Quest Diagnostics again in the future, but will drive out of my way just to avoid this place. read more

Even though I think that their staff's personalities can be a little off-putting at times, I choose this place over Borgess and Bronson whenever possible. My results usually come back within 24 hours, (the hospitals are nearly a week), and the test I get done there is $60 dollars cheaper than both hospitals. Plus, I don't have to register in one place, and walk to another location, only to wait 20+ minutes to get in. Quest is cheap and quick! read more

My requisitions usually contain several tests for monitoring things which My requisitions usually contain several tests for monitoring things which can affect cancer growth. Unfortunately, some of the nurses at this lab don't seem to care about patients or if lab results are accurate or not. In the past, I have had issues with specimens being mishandled to where certain results couldn't even be reported. Clearly some of the techs don't care that testing is expensive, not fully covered by insurance, and that medical decisions could be made based upon inaccurate or partial results. Several times the nurses have been curt and abrupt, so this isn't just a matter of having a bad day now and then, and I go out of my way to comment on their efficiency when it comes to the actual blood draw as they are usually skilled at this. Again recently, the nurse had an edge to her voice with everything she said, including her question if I was fasting and I clearly answered, "No." When I asked if this was going to affect the results, she waved it off and told me I could proceed to the back, so I second-guessed myself about the fasting. She had asked the question and wrote down my answer. Later I confirmed that I should have been fasting, but it was futile to call because no one answers the phone there or returns messages until the next day, if at all. I will be avoiding this lab. read more