Carolle was courteous and efficient, getting blood work for my mother. A pleasure to deal with this person.

Wow these guys make appointments but didn't keep them. Waiting and waiting. Outrageous. They need to hire more workers or take less appointments! read more

Very bad. I did my blood exam 8 days ago and still no results I've scheduled PCP appointment two times already...

Had a good experience with Nadeem and Carole who were friendly. -1 star for the conditions of the location, very run down, no functioning tap in one of the bathrooms. read more

If they hurt in my vein stay away they had like five tubes to fill up with my blood because I had a allergic reaction and I started crying and the doctor didn't care and I was trying to create a distraction for myself, but it didn't work so stay away and I am just a kid read more

First off of all, Quest jas eliminated front desk positions so you check in on a kiosk with no human interaction. The machines often don't work and I waitee over 45 min for my appointment and they made me check-in as stand-by and refused me service after taking my name off the list saying "it doesn't guarantee service" even though they never said that at any time. The workers, who I assume are overworked, were rude, curt, and dismissive. In addition to the the type of scam I assume Quest Diagnostics is running by overcharging us, they can't even take care of patients so I had no care done. Avoid QD at all possible, especially this location. The icing on the disgusting cake is the entire plaza doesn't even have bike parking. read more

I had a great experience. I made an appointment on line 3 weeks prior. You check in on phone when you arrive. Place was clean. Appointment one minute early. Friendly staff. Easy blood draw. Fast and efficient. Not sure why there are so many bad reviews but I give 5 stars! read more

Took my 93-year-old mom for blood work. Even though we were there an hour before they opened they said they would not be taking ANY walk ins. I asked due to her age could they make an exception (even though there sign read "Walk-ins Welcome". They refused. read more

I went to the office to do simple test. The person there wasn't able to answer and simple question.. they know nothing about whey they do over there. Don't lose your time here. read more

outdated systems and rude staff dont come here go to labcorp for more effecient and customer friendly service.

I have been using Quest for many years and have always had a good experience with their level of care. But it is important to have an appointmtnt, which you can easily do on line. They have many locations throughout our county. So if one is booked you can always try other locations. And cancelled appointments wI'll show as available on their calendar right away. So check back if you are not satisfied with the first date you choose. For me, as soon as I get the prescription for lab work, I make the appointment without delay. This gives me plenty of options for a timely appointment. Wait until the week prior to your doctors apointment and you can try a 'walk in' without appointment. This can be problematic, since they are typically fully booked and I think they first serve the folks who have appointments. I have found the best time for a walk in is after lunch or later in the day: like 60 to 90 minutes before closing. I find the staff to be very competent and helpful. Just don't put off scheduling and don't limit yourself to one location. BTW a friendly hello with a sincere smile never hurts to win anyone over. I highly recommend Quest. read more

Similar to other reviews this place is the worst. Why does it take an hour of "entering orders" for standing blood draw that they can never find in the system...they are rude, incompetent and very inefficient. How can the tech never find my insurance or standing orders in system every single month when I come. Then they take an hour to type the orders in? read more

Such a disgusting location the lady told me that bill to pay is $80. I said I will do it online and then I got a bill of $250 such a scam location on top of that I had to wait more than an hour after made an appointment this is by far the worst quest ever. read more

Nurses with bad attitudes, demeaning to people. Had a 9:10am appointment, checked in at 9am and didn't get called until 9:40am....no seating as the place was packed. One nurse even came out and screamed to everyone that if they did not have an appointment that the waiting time would be at least 5 hours and they might not even see them... Really Quest? You need to get things done right!! read more

This place is a DISGRACE X 1000!! No one cares about appointments when you show up to your appointment!! You sit for 3.5 hours to make it to your appointment. RUDE LAB TECHNICIANS, RUDE MANAGEMENT, incompetent staff. No one at the kiosk. You complain and no one CARES or gives a darn. My mother with diabetes is feeling bad at 1pm without any food in her system and yet I'm told they are behind on appointments and cannot help!! The lady at the front desk is rude!!!! read more

Quest Diagnostics - Laboratory Testing Near Me - Hollywood, Florida

I need another blood test since my last one came back weird . This quest is packed like a can of sardines . I don't like it . There is someone named Tony who is very helpful . I hope the process goes by quickly I have a26 minute wait on the computer. But now I see more like 149 wait.OH boy. I would have gone to the one on university but the date was not soon enough . Now I'm hearing people waiting over an hour wait. So my appointment time has come and gone and now I'm one and a half hour wait . This is really unacceptable , why have an appointment if they will not honor time? Finally my name is called and the phlebotomist is really nice does a good stick and I am out of there . Thank God . This place is crazy . I will never come back to this site because this is disrespectful to patrons who work or on a time constraint ,parking is hell at this site at least when I got there it was bad . Bye bye quest on Sheridan street. read more

Absolute garbage! They do not comprehend the meaning of having an appointment.... My appointment was at 8:40am I arrived at 8:22am... there where TWO people that had an appointment at 8:25am and arrived at 8:38am and where put in front of the other people that were on time.... How the hell does that happen? The place is an absolute mess there is no hand sanitizer anywhere and they just pack 109 people at the lobby.... Again absolute garbage! And to top it all off the people that work the front desk are no help at all... I get it it's a job but at least do the bare minimum to justify your pay. read more

I was incredibly impressed with their compassion and helpfulness! We were treated with respect from the minute we walked in, until we left. Best human interaction in a very long time. Hollywood Quest should be the model... Fort Lauderdale and Plantation staff need to be more like Hollywood Quest!!! Blanca made it a painless experience. "Special thank you to Trudy" read more

Walked in to chaos at Quest. No human to talk to patients. People are confused. Employees walk out to call next patient ends up trying to calm down ppl. Then end up yelling at patients. Everyone is trying to to figure out how to get their appointment read more

Do not go there They charging way over what they supposed t!!! and they have a really crappy attitude over the phone. I do not recommend!! read more

Bad service. Don't even try to go !!! The staff in This location don't even speak at the window counters. read more

Wtf is wrong with the nurses or front desk people? Why're they so unnecessarily rude after just arriving, the piggish nose dyed hair lady instantly got rude after I told her about me calling this location for an appointment 2 weeks ago. Which was the only opening, just to get back handed with "can't you read you need to schedule" mind you that what I did otp only to get the nearest opening which was 2 weeks later today but supposedly it's not on file because "this location doesn't take scheduling" in a rude tone said the lady, that made me even more confused. I said I scheduled otp with the ai voice , totally ignored that and slammed a pamphlet on the table infront of me. Edit: to add, the lady said "obviously you never made an appointment because you never got a text or email to confirm" I just made another appointment through the same dumb ai voice, their number +1 (954) 985-0659... THEY STILL HAVENT TEXTED OR EMAIL... I kept my code just incase another nurse is idiotic blaming the customers instead of their broken system that they never recognized yet read more

The staff is very nice, but I think it's clear that they need to increase the size of the building to meet the growing local population. Every time I go in there I hear them have to turn away at least 3 walk-ins every 5 minutes. Today I just wanted to drop off a specimen and ended up having to wait 40 minutes. Just to drop something off! They need more staff! read more

Terrible customer service, no one at the front dest, all I mess! Your appointment doesn't mean anything! We had an appointment at 3:30pm but we were able to get a service at 4:40pm read more

You have to sign in on the tablet when you come in. I was 10 minutes early to my appointment and it says I was late 10 minutes after signing in so it says I have to reschedule a new appointment or come in as a walk in. Even though there system says I had an appointment the receptionist says she has no appointment for me.. I'm having to wait 4,5 hours now and they are telling me it's not guaranteed to be serviced today, I would not recommend this place. read more

This place is quite hidden which should be good when it comes to making appointments or walk-ins... Wrong the person handling the blood works stands at the door in between patients deterring walk-ins from even coming in and scheduling an appointment. This person has no people skills, and when you call for an appointment takes over 32 minutes just to get someone on the phone. With other laboratories like LabCorp they had the ability to humanly explain how to make an appointment and answer questions regarding wether my testing needed fasting or not. Very rude experience, I understand we are still under COVID restrictions but having manners when interacting with public is something that should be practiced. read more

For those that check in electronically wait by the entrance. After waiting 20+ minutes in my car I walked in and find they did call me so I missed my appointment. They do not try to call you so if text delayed or missed you miss your appointment and have to wait. read more

I had the BEST experience at the quest on Sheridan street in Hollywood. I checked in on my phone and was called in within eight minutes. Janice was the Best!! She was very nice and very caring knowing that I hate needles. Didn't even feel it. Definitely going back next time I need to give blood. read more

I recently went to the wrong location and because of that, I was a little late. Crystal was very understanding and got me right in. Best part was that she was extremely skilled and I didn't feel the needle go in at all!! read more

If you are not sick, you will be before leaving the waiting room. There is NO RECEPTIONEST, only a tablet to type in your name, then read the screen that there will be no walk ins today. If you have an appointment, next screen only says NO APPOINTMENT FOUND. THIS PLACE SUCKS 31 people in waiting room, and they only have 1 technician to do everything. GOOD LUCK ! Try LabCorp, as QUEST is a waste of time, and if you do not have COVID, you will before you leave this THIRD WORLD FACILITY. read more

Our experience with Quest is draconian, and borderline malpractice. My husband must wait 2 hours to drop off a sample. My husband was given a specimen container yesterday at his appointment. He was not told he'd need to set aside 2 hours to drop it off the next day. It is shameful to treat our elderly, who can't sit comfortably for even half an hour, so terribly. Medicare needs to remove this bloodsucking embarrassment of a for-profit provider from its eligible test sites. read more

I had an appointment here today and there was no one to check in at the front desk. So I had to at the machine. I tried over and over but it kept saying that I did not have an appointment. A lady came out and said to the crowded room , if you don't have an appointment you probably won't get in. I said to her I have an appointment but the machine won't allow me to check in. She said yes just sign in. I said I tried 5 times and she said then you are late. I said I've been trying but I couldn't sign in. She was agitated and wouldn't listen to me. I said you shouldn't treat people this way and she said loudly You shouldn't treat me this way. I was humiliated but she was rude and didn't care I had an appointment. I said this is how you treat sick people. The front door has a sign on it saying Heroes work here. What a lie !!! read more

Not a good experience with the person who did my blood drawing. I have always have had my blood drawn by the vein in my hands rather than the arm because its less painful. Its been done this way for me for more than 15 years, at this facility and at my Dr's ofc. and I told her so. Instead of saying OK I will try it that way- LIKE HER COWORKERS HAVE DONE. Instead this unprofessionsal nurse strong armed me and told me that "I am the nurse and I make that determination". I was turned off immediately and she informed me that she was the "Supervisor and she's been working here since 2011"! This caribbean black nurse should take a course in proper bedside manner or listen and learn from her colleages. And before anyone pulls the race card on my review, be aware that all the other black nurses have ALL been kind and professional in my care. read more

Worst customer service. They don't have human values. If you arrive a few minutes before the closing time to drop a sample they will not take it even if the sample will not have value for the next business day. read more

This place is the worse place you can come .. the people that works here have the most terrible attitude i ever seen. Wow, way one of them talked to people was just so disrespectful. read more

Worse customer service ever. Simple questions turns into an argument. Wait time is crazy and they not taking walk ins. All the quest workers have a nasty attitude. If you only taking walk ins then the service should be better. Drop off nurses are walking more than an hour. Walk in are waiting over 2 hours. Quest got to do better . read more

I put 1 star just because they were open . In this office the have a VERY BAD attitude based on their false understood "authority ". It was a big issue my wife and I sitting next to each other. They said it doesn't matter we are married and live in the same house, we still have to keep distance when sitting in their waiting room. On top of this they mandate , out of their assess, everyone to wear masks! This is so outdated and against the law, especially here i South Florida. Who wears masks nowadays? In Florida?? I guess this is their only chance and primitive way to practice superiority and fake power, instead of gaining it with intelligence and common sense. DON'T GO TO THIS OFFICE!!! read more

It's the worst quest lab I've ever been to! Staff is really rude and they are always we behind. With an appointment I've waited over an hour to be seen. It's awful in every way!! I put one star just so the review goes through, but they don't even deserve the one star!!! read more

I wish there was a way to give this place a negative amount of stars because it is literally one of the worst businesses I've ever came into contact with in my entire life. They have zero customer service, and it doesn't matter if you make an appointment or not because you're not going to get in any time near that time. You'll be lucky if you get in 2 hours after your appointment, and they barely offer any appointment times unless you want one two weeks in advance. Oh and if you're a walk-in, it doesn't matter how long you've been waiting because they'll randomly come out and tell you that they've decided they're not going to take any more walk-ins for the day, and that may happen at 8:30am after you've already been waiting for a half hour and you've missed work. Don't fill your sample bottles too full, but don't fill them not high enough either because either way they'll have some ridiculous process they want you to go through to make it perfect because they don't want to do anything themselves. This place is a complete joke and I'm going to be calling my insurance company and asking them to be removed from the policy. Every single experience I've had at this location has been negative. I don't even know why they are in operation because it is clear that everyone that works here is completely miserable and they treat their patients as such. read more

RUDE! I have never been to a clinic where they are so rude! Yelling at people when they come in without a mask. An elder man walked in without a mask and they literally yelled at him and kicked him out. Instead of simply asking him if he needed one or politely asking to bring one with him. So unprofessional! I walked out after that! read more