I was so excited I was able to get in less than 30 minutes of waiting. I got my blood drawn quickly with THIN VEINS, quick and painless because of Avani!! 10/10 and 5/5 this'll be my main quest diagnostics spot. I'm a real person not a paid review or bot. read more

Quest Diagnostics - Laboratory Testing Near Me - Hoffman Estates, Illinois

It's never easy when I have to take my daughter for bloodwork, but not today. We were fortunate enough to be in the area and went to this particular location and were lucky enough to get Ashan. He was wonderful. Super professional, and probably the best phlebotomist we've ever had. read more

I had outstanding experience this morning for my company annual lab test. Ahsan the Lab Tech provided excellent services. He drew my blood within minutes without pain and poking multiple times. I always fear to get blood tests, because other techs can't find my veins and I go home with bruises. Ahsan drew my blood without me knowing. He is perfect Lab Tech. He is an ASSET for Quest Lab. Thank you from the bottom of my heart for getting the fear out of me for blood test. May God Bless You! Ameen read more

I waited for blood test and watched several other customers get taken back prior to me after checking in. I waited for 30 mins to be taken back. A customer showed up for 820 apt and was taken back at 8 am. My apt was at 830 and I showed up at 745. It would be nice if the multiple service technicians could pay attention to the customers waiting instead of using to system to tell them who to take back. I feel I was unjustly treated. I will not be using this facility for blood draw again! read more

Horrible service lost my wife's prescription after she spent the whole day fasting while pregnant.

I had a great experience here. We scheduled the appointment ahead of time and it only took us a few minutes to be called.

Horrible service. They forgot to make sure to my stool sample was labeled correctly with a date and now I would need to start over from scratch because I'm pretty sure they just threw it out after that. It makes me feel like they've never received this kind of test before. Or do they just like to waste peoples time who are already sick and worried. So unfortunately, I would never recommend them to anyone. They seem like they have a lot of learning to do. The lady looked at me like she had no idea how to process the samples. Not to mention, my pee sample was the only sample on the tray that had the label sticker on top of the lid. Everyone else's was on the side of the container. I can only hope that test was processed right. Otherwise, I hope I DONT get the same lady as last time, because I might need to hold her hand and do her job for her next time around. They are so careless there, so please be careful and insure they don't waste your time like they did mine. Good luck to anyone who needs to go here. read more

Why literally have your website, kiosk, and everything say "Walk-Ins welcome" if you "changed" your policy in August... I showed up at 3:45, place is dead, crickets. 4:00 comes around and a lady asks how she can help me. I state I'm here for blood work. She asks if I am a walk in or appointment. Clearly walk-in, as I literally accepted that option on the kiosk... "oh we don't take walk-ins." Proceeds to tell me if nobody at 4:00 shows up they'll TRY to take me. (Literally could have already went in and been on my way home but okay... 4:05 comes by she comes back out. Ready... "Oh we don't have your order that was sent to us. We can't find it." Wow shocker! Thanks Quest, I love driving 30min in -30° weather with icy roads for absolutely nothing. Really appreciate it. Oh, and ANSWER YOUR PHONES. I called at 1:00 to verify all this anyways and nobody picked up. Medical care has went right down the toilet. Trash. Lastly, again, remove walk-ins welcome from your website, yelp, google, and your own kiosks. Pathetic service. ***OH I ALMOST FORGOT... THEY ARE STILL FORCING THE FACE DIAPER THING. LOL!!!! IMAGINE STILL TRYING TO IMPLEMENT THAT CRAP.*** How embarrassing. read more

I showed up to do a walk in appointment on a Saturday at 11:15. There was no one else waiting. I signed in at the kiosk and took a seat and a woman came out and told me they don't do drug tests after 11 AM. I told her I didn't see this anywhere on the website or anywhere posted around in the lobby And she didn't even apologize so I left and went online to try and make an appointment for next Saturday and there are appointments available all the way up until noon for drug tests so she straight up lied to my face and I'm really pissed off that I came all the way here and she wasn't even sympathetic. read more

This used to be such an easy and pleasant place to go to. I've been going there for years to have my blood work done. My own experience today was good, but I witnessed another tech practically yelling at someone in the waiting room who very obviously didn't understand how the appointment system works. He had asked a few times when his turn was coming up because his appointment kept slipping down on the screen. The female Indian tech was very rude, unnecessarily rude, to the man. So rude in fact, that the lady that had been called in next by this tech, turned around and tried to explain the system to the man and to recommend he go online and try to book an appointment. I hope the tech doesn't take this out on her now.... I was there about 2 weeks ago for something else and witnessed something similar to this by the same Indian technician, although not quite so extreme that time. This woman should not be working with people read more

Very efficient check in, out in 10 minutes. Went back 3 hours later after I took the bandage off. The manager told me to ask for a butterfly needle, smaller. How would I have known? I would hope the phlebotomist would be able to determine which needle. read more

Quest Diagnostics - Blown vein, happened last year too. - Laboratory Testing Near Me - Hoffman Estates, Illinois

Appointment was at 7:40am arrived 5 minutes early, got called within 2 minutes. My veins hide, usually get poked twice. Not here, she found it no problem! Friendly and efficient will definitely come here for future test. read more

awful service. "doctors" don't know how to read lab order sent in by primary care dr. first time i went they had someone who evidently had no idea what they were doing stick my arm and miss my veins. second time i came by the lady didn't even know how to read the repeating order and said it was "expired" it was not. she then complained about them closing soon and they closed in an hour. didn't care and don't prioritize your care. DONT COME HERE read more

NO fax number to send over my prescription for blood test so will not be customer anymore

This place is horrible. Checked in and sat for over 15 minutes before someone came out and told the waiting room that they do not accept appts on the weekend. If that's the case put a sign out before you waste my time. I'd make an appt, but there are never any available on the weekends. read more

I wish i can give 0 star to this location and people who works there. They have no sympathy for anyone. They shouldn't be in healthcare services at all. If they treat patients like shit. Literally Wesbite says they close at 5:00 PM. we walked in at 4:20 just needed some blood test done for my daughter who just turns one. We were already soo stressed out rather than helping they just shut the door on you. There is no staff in front desk. There was one indian guy who told us they can't take walk in while the computer says walk in welcome. There was no one waiting. I told them i need blood test done for my daughter the guy was like oh we are about to close and we dont take walk ins. I said okay i will come the next day. Now when i made appointment, the weather was super bad. I was rushing. I kept calling them they didn't pick up at all. i was late when we walk in there was one lady who said oh if you are late we can't take you. I told her i kept calling their location she just said oh we were busy we had 110 some appointments today and we can't take you. I told her i already came yesterday well they didn't give a shit as usual. I took my daughter to Alexian brothers to get her blood test done. I would say don't even bother going there. Go to the HOSPITAL, it took us less than 10 minutes there. Great service, Great Staff. If i knew i can take my daughter to hospital at first. I would have done that rather than wasting my time on these people who don't care about people at all. They shouldn't be in healthcare services if they dont have any sympathy. Atleast hire someone for front desk so they can pick up calls..WHO SHOULD WE CALL if we are running late. read more

I usually never an issue with them doing blood draws. Why the low rating then? A few days ago I came in for a screening. The tech at front desk loudly talked about what test I was here for. It was a sensitive matter for me. Felt like HIPPA was broken here. Office needs more privacy for checkins read more

The lady was super kind, funny, positive, great, and fast when she took my tests. If I didn't live so far I would always go to this office!

This was my first time there. I checked in on their self service tablet. A friendly employee came out within a minute or two and helped us. They were kind to my son, and everything went smoothly. read more

The customer service is the a -1/10. They don't give you instructions or greed you. The only good thing were the kiosks. Complete trash

If I could give it zero's stars I would. My husband went last night at 4:42pm for a drug test he needed for a new job. He wrote down his information and his name popped up on the screen with a 3 minute wait. No one was at the reception area, but he could hear people talking in the back. He sat there and at 4:54pm, two girls finally walked to the front laughing and asked what he was there for. He told them and the one girl was like sorry but we close at 5pm and your gonna have to come back tomorrow. He walked out and went to the Crystal Lake office today without any problems and more professional. He didn't want to say to them well hell I have been here waiting for over 12 minutes because he was worried they would mess with his test. read more

Where has customer service gone. Maybe the technician was having a bad day......again. Unfortunately one bad apple ruins the whole batch. My wife is legally blind and can only make it to this location on select weekends. Requesting to expedite the service and fax copies to my doctor was like asking for a giant favor. Technician was very rude. I asked for her name and she was again very condescending. This personality does not belong at this medical facility. People coming into these facilities have medical issues and like in my case, disabilities. Very sad. I'm sure she wouldn't want this treatment!! One star for customer service. read more

Be advised that any walk in already in line before your scheduled appointment will be cared for first. WTF was the appointment for then !?

Made an appointment online 2 weeks ago for 9/28. Showed up early for my appt only to discover they are closed for renovations. No one could have called me in the last 2 weeks to tell me they weren't going to be open?!? I called the general Quest number, chose this location and after hearing all the hours, they say this location will be closed 9/28. So beware & call before you actually go! Now I need to miss work to go back. read more

I came here for a 5 panel hair drug test and the tech cut a 2x2 in space out of the back of my head. He didn't use the kit provided for this test and he wanted to cut it out of the top of my head. Which I obviously protested. When he was done I picked up a huge lock of hair off the floor and asked him if he needed it and he told me he had collected PLENTY and to just throw it in the trash!!!! I regularly schedule drug screenings as a part of my job. I will never send anyone here! Never ever! And you should avoid this place at all costs! This dude was no newbie- he has been working as a tech for 13 years- I looked him up. He didn't care about me or about following protocols. I should probably mention that they also had him working alone. Completely alone with a waiting room full of people. While that is NO excuse for his gross negligence, it is proof that this the clinic doesn't care. read more

I went here for a drug test and the staff was nice and polite. They weren't rude to me or overly friendly or pushy. I got in and got out in a matter of five minutes. Fast, polite service. Can't ask for more! read more

Great experience at Quest Labs today. Mayuri was fast efficient, kind and I was in and out quickly.

Forget this lab place! Went in for a simple blood draw, the senior Indian technician must of took my blood from a main artery. Someone needs to retake their anatomy classes!! I had a bruised, swollen vain going from the puncture point all the way to my armpit. And have had constant pain since. Tried to call the office several times, my voice messages went unanswered. read more

I've been here a few times for blood tests and a glucose test. First time I went online, made an appointment, arrived, signed-in, sat in waiting room for about 10 minutes, got called in. Staff was matter of fact. Second time I went straight there as a walk-in with my little 9 month-old daughter. Signed-in at 12:53 and waited almost an hour until 1:45. They kept taking people with appointments ahead of us. Lesson: Make an appointment!! Oh, and bring reading material or your phone. All they have to read is a couple old National Geographic magazines. read more

I have always had trouble getting my blood drawn. I've had techs stick me up to 8 times and get nothing. I was referred to Quest because of this problem. A very nice lady named Charna drew my blood on the very first try and it was virtually painless. She was very friendly and got ot me out of there quickly. What more could you ask for? read more