Be warned. They will sit you down in the patient chair first, background check, and make you pay on…read morethe spot before lab work. I'm not mad, it was like $8.00. Its the technique administered that made me realize Quest Diagnostics doesn't do tlc, but they're good at awkward. Its like Step 1: drain pocket Step 2: drain blood. I feel so used. C'mon, at least put a smiley face on my receipt. Otherwise, a clean place. Touchscreen sign-in. There can be long waits, depends on the time of day.

The people at this location SHOULD NOT WORK IN HEALTHCARE. There was an older man from Lake Geneva…read morewhose home took a lot of tornado damage over the weekend and drove down with to Quest Diagnostics in Crystal Lake, IL with his wife. The husband needed blood drawn. They were walk-ins. So far, they've been waiting for 2 hours. hearing their story is heartbreaking. Suffering so much damage in the lake Geneva Lake Como area from the tornadoes. And being forced to wait so long at their age, is criminal. Many patients tried to give up our appointments for this man and the employees wouldn't allow it. THAT IS NOT PUTTING THE PATIENT FIRST. What a bunch of drone idiots running this branch. they all look like they were in a bad mood with no bedside manner at all. you'll see in the picture that they share offices with Northwestern Medicine. They don't deserve that. C'mon people, learn some compassion.

I was so excited I was able to get in less than 30 minutes of waiting. I got my blood drawn…read morequickly with THIN VEINS, quick and painless because of Avani!! 10/10 and 5/5 this'll be my main quest diagnostics spot. I'm a real person not a paid review or bot.

It's never easy when I have to take my daughter for bloodwork, but not today. We were fortunate…read moreenough to be in the area and went to this particular location and were lucky enough to get Ashan. He was wonderful. Super professional, and probably the best phlebotomist we've ever had.

I had to help the lab technician find the date on the order and was slow. She kept apologizing and…read moresaid a few times she was glad it was Friday because she is tired. She called me an hour after I left and told me I needed to sign paper order because she had to manuallly enter the order after I left. I was not able to return to the clinic due to transporation. She told me she needed it signed otherwise would get written up. She offered to email the documents to me. I was disapppointed and upset she breached confidentiality by sending me the documents that had PHI through her personal email. I did not sign and send it back because of the violation of the confidentiality. I have been going to Quest Diagnostics for over 2 decades and have never had an issue. This was the first time I visited this location and was extremely disappointed.

First of all I'd like to express concern over all the negativity surrounding this and many other…read morelab service provider locations. You're not reviewing the individual phlebotomist, if your phlebotomist is a bad needle navigator it's not Quest Diagnostics fault, complain to the manager so that bad phlebotomist can get remedial education or terminated. Don't be afraid to ask for someone else if they don't get a good draw on the first stick. Today I had a very good experience at Quest and will recommend this location to others. Checkin/Waiting Area: The checkin process is akin to an airline checkin kiosk. It's convenient and feels natural. It doesn't give a clinical feel. The waiting area is clean and clear of clutter and comfortable. Don't expect a long wait if you have a pre registered appointment, come 15 minutes before your appointment and scan in. I was called before my actual appointment time due to the pre registered status. Procedure Areas: The procedure rooms are well appointed for phlebotomy and lab procedures on all age groups. They have every type of needle and variant to make for a comfortable blood retrieval experience. Urinalysis retrieval is similar, they have well appointed toilet rooms. One of the bathroom doors needs servicing but it's fine since it's in a private bath hall with two bathrooms in parallel separated by a large urinalysis retrieval lab room. I would recommend that each toilet room get its own waste basket, currently the waste baskets are outside of each room. Billing: No rating given due to Medicare coverage. Automatic pass.

I was called ahead of schedule (8:30am), technician was efficient and made a perfect blood draw…read morewith no bruising and very minimal mark at the site. She was pleasant and gave me additional information. Finished in minutes and was impressed.

I have never been treated so rudely by a lab technician as I was today at Quest in the Palatine…read moreJewel. I was merely dropping off a sample. I was informed that I did not follow instructions - instructions that I was never given or told. I had a problem with the test that was out of my control and I was told that I should have had the test done at a hospital. I guess I was supposed to know in advance that this problem would arise. In addition, her appearance was completely unprofessional starting with one inch pointed black nails. The appearance was not sanitary in the least. Please know that I rarely complain, but I was close to tears because of this woman's mean and caustic behavior. If Quest cared about their patients, they would part ways with this employee.

This is the worst Quest location! They overbook, so the waiting room is packed with so many people…read morethat I feel unsafe. People are leaving after waiting over an hour. No other Quest location is this bad.

The service was terrible. I had set up an appointment the night before, and I showed up 5 minutes…read morebefore my appointment. I was not greeted, I was called back ten minutes after my appointment time. The lady giving me my lab test, had no customer service skills. I asked a few questions and she responded like I was dumb or should know the answer. I DO NOT recommend going there. If you can find a different lab, go!

The nurses are condescending and rude like they know what is best for your child over the parent…read moreadvocating for their needs. There is more than one way to do healthcare. When I spoke to the office manager Wendy about it, she backed up the nurse and didn't seem to mind what kind of poor attitude the staff has. Reading through other reviews made me realize I'm not the only parent that has been talked to this way and dismissed by the office manager. The doctors are good, but they aren't aware of how their nurses and office clerks are to their clients. Like many others, I'm pulling my kid out of Children and Teens Medical Center. To be immediately lectured over the phone with a condescending tone when I asked for a second option to getting my kid treatment was the final straw. Wendy Lembke doesn't care how her staff talks to anyone. It's all about money. Don't bring your kid here.

my daughter went to the location in Barrington, and we would not even give them 1 star. They were…read moremore concerned about being on their vaccine schedule then addressing the symptoms my granddaughter had at the time and the health issues she was dealing with and felt they did not listen to my daughters concerns about vaccinating while a 2 year old was not 100% well. We felt that injecting her with new viruses while sick would not be a smart move as we wanted to isolate any new symptoms possibly caused by these vaccinations.

I needed to get an ultrasound done and when I searched for this facility, I was happy to see it is…read morestill open. I know an independent imaging facility will give me a more personal experience than a hospital. Plus I know the owner and he is an upstanding man. Everything, from calling to scheduling the appointment to showing up to getting the test done was pleasant. Everyone had a smile and pleasant disposition. The ultrasonographer, Samina, was clear, patient, and pleasant. If I need any followup imaging, I'll be sure to be back here. They have everything! One place for everything is so convenient, especially when I know I can expect such wonderful service.

Absolutely horrible customer service, talked to 3 different people who confirmed an appointment for…read morea Monday that was known that day wouldnt work before we even scheduled the appointment.