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Quest Diagnostics

2.9 (20 reviews)
Closed • 6:30 am - 4:00 pm

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5 months ago

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2 years ago

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1 year ago

Waited 15 minutes at the center then staff stated no walk ins when kiosk said they were available to...poor customer service

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11 months ago

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2 years ago

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3 years ago

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3 years ago

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4 years ago

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2 years ago

The staff was extremely nice and everything was efficient and on time as scheduled. They were very friendly and the place was clean.

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3 years ago

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3 years ago

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3 years ago

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6 years ago

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8 years ago

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8 years ago

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9 years ago

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7 years ago

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Ask the Community - Quest Diagnostics

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Quest Diagnostics

Quest Diagnostics

(12 reviews)

I had to help the lab technician find the date on the order and was slow. She kept apologizing and…read moresaid a few times she was glad it was Friday because she is tired. She called me an hour after I left and told me I needed to sign paper order because she had to manuallly enter the order after I left. I was not able to return to the clinic due to transporation. She told me she needed it signed otherwise would get written up. She offered to email the documents to me. I was disapppointed and upset she breached confidentiality by sending me the documents that had PHI through her personal email. I did not sign and send it back because of the violation of the confidentiality. I have been going to Quest Diagnostics for over 2 decades and have never had an issue. This was the first time I visited this location and was extremely disappointed.

First of all I'd like to express concern over all the negativity surrounding this and many other…read morelab service provider locations. You're not reviewing the individual phlebotomist, if your phlebotomist is a bad needle navigator it's not Quest Diagnostics fault, complain to the manager so that bad phlebotomist can get remedial education or terminated. Don't be afraid to ask for someone else if they don't get a good draw on the first stick. Today I had a very good experience at Quest and will recommend this location to others. Checkin/Waiting Area: The checkin process is akin to an airline checkin kiosk. It's convenient and feels natural. It doesn't give a clinical feel. The waiting area is clean and clear of clutter and comfortable. Don't expect a long wait if you have a pre registered appointment, come 15 minutes before your appointment and scan in. I was called before my actual appointment time due to the pre registered status. Procedure Areas: The procedure rooms are well appointed for phlebotomy and lab procedures on all age groups. They have every type of needle and variant to make for a comfortable blood retrieval experience. Urinalysis retrieval is similar, they have well appointed toilet rooms. One of the bathroom doors needs servicing but it's fine since it's in a private bath hall with two bathrooms in parallel separated by a large urinalysis retrieval lab room. I would recommend that each toilet room get its own waste basket, currently the waste baskets are outside of each room. Billing: No rating given due to Medicare coverage. Automatic pass.

Children & Teens Medical Center

Children & Teens Medical Center

(23 reviews)

my daughter went to the location in Barrington, and we would not even give them 1 star. They were…read moremore concerned about being on their vaccine schedule then addressing the symptoms my granddaughter had at the time and the health issues she was dealing with and felt they did not listen to my daughters concerns about vaccinating while a 2 year old was not 100% well. We felt that injecting her with new viruses while sick would not be a smart move as we wanted to isolate any new symptoms possibly caused by these vaccinations.

The nurses are condescending and rude like they know what is best for your child over the parent…read moreadvocating for their needs. There is more than one way to do healthcare. When I spoke to the office manager Wendy about it, she backed up the nurse and didn't seem to mind what kind of poor attitude the staff has. Reading through other reviews made me realize I'm not the only parent that has been talked to this way and dismissed by the office manager. The doctors are good, but they aren't aware of how their nurses and office clerks are to their clients. Like many others, I'm pulling my kid out of Children and Teens Medical Center. To be immediately lectured over the phone with a condescending tone when I asked for a second option to getting my kid treatment was the final straw. Wendy Lembke doesn't care how her staff talks to anyone. It's all about money. Don't bring your kid here.

Quest Diagnostics - laboratorytesting - Updated May 2026

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