They're fine. The KEY is make an appointment on line. If you don't then you will be taken after those ahead of you, PLUS any appointments that are there at the time you're there. Depending on the day/time, it can get very busy. If you have an appointment you will be called right around the time you set! read more

They all seem to go to lunch at the same time. They advertise being open 7:00am to 3:00 pm. Do not go between 12:00pm to 12:45pm, you will end up waiting. read more

Okay. This morning I needed my blood drawn. Was first in line right at 7:30. (No one behind me) The trick is to not irritate the employee. You know in Monsters University where the monsters are trying to not bother the librarian.... same feeling. Have your insurance card and ID ready. DO NOT say your script has been scanned through, because I was sort of mocked and corrected as they got a new computer system. (DUH, should have known that. ) So why the high rating?! Well I went to get my blood drawn and I was in and out. If you want to see a smile, talk about the weather or the holiday. This place is perfect for people that don't care about personal interaction. And today I was okay with that. read more

ACL Laboratories - Waiting for the door to open - Laboratory Testing Near Me - Algonquin, Illinois

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Brought my wife in for lab work and the tech was extremely rude about not having our insurance card with us. Most likely when you are getting lab work done there is a good reason. Usually a very good and probably tough stage in your life. This type of service is not needed. When I did give her the card (2 minutes later) she laughed at me when I congratulated her on getting the card so fast. read more

I visit the ACL Lab ones a month and I have been treated by a kind and friendly lady every time I went there. Today Monday 10/08/18 I had my blood drawn by a very unfriendly person who I could see was not happy to be there. I am not complaining about her as a professional, she was just very unfriendly. The next time I am in need of ACL service and she is there, I will visit an other Lab. RB. read more

Wow. I've been here many times but on 2/16/22 at the ACL Lab in Fox River Grove, IL (912 Northwest HWY), I was stunned at how rude the young lady was. I understand stress these days and I believe I heard a new system was being installed. Still, the rudest, most unkind person in the years I've been coming here. First, "Photo ID and Insurance card in that order!" followed by "Do you have your orders". I told her they were sent by my doctor end of January. She couldn't find it. Fortunately, my doctor is the next door over. I brought it back. That seemed to make her angrier. Next, an elderly woman with a cane came in and she was barked at by this same lady because she was just holding a scarf over her face and was told "you can't come into a medical building without a mask" She grudgingly got the lady a mask, but made this woman with a cane walk up to get it, rather than walk 10 feet to be kind and hand it to her. Then she barked at me again for not being in the right place. Next I was lectured for not drinking enough water, as she tried my left arm first and then took the blood from my right arm. Normally, I am given a piece of paper with the name of the phlebotomist to leave a nice review. Nothing. This lady had dark curly hair with either red or blue highlights. Not positive on the highlights because I was seeing red because I was so angry. I've had a better time at the DMV or talking to the IRS. This person should not be dealing with people, especially when blood draws can be unnerving to begin with. I'll either find a different ACL Labs office or use QUEST Diagnostics to avoid ever dealing with someone like this. Nasty. read more

what an outfit. they have 1 person working on saturday in lake zurich . they are to open at 8am? wrong . lady gets there 15 min late with 25 people in line . then she cannot figure out how to sign people in. her apperance was shabby also . i am not trustng people to draw blood who are that ill prepared for the day. when do you think people can fast for a blood test? friday for saturday if you work to eat . they act suprised every saturday i have gone there. wake up you are in customer service . read more

Was easy getting in and out. They do not email or mail requests to get results, so you're relying on the interpretation of the doctor's office. Would much rather get the results as well but you have to have them fax (not email or mail) a request form. A lot of red tape to get results. read more

The lady who took my son's blood was incredibly kind. We did not have to wait at all. We walked in and we were out in 5 minutes. Wonderful experience! read more