I went to the Quest lab at this location and I was treated like a PINCUSHION! The lab technicians (2) could not find my vein. What they did was stick me 3 separate times. When I make a comment about how they were hurting me their response was "you just don't like needles". I was so stressed and in pain after their lack of skill, that I decided to never go to that location again. The skill set of the technicians at that Quest are lacking in a big way. If I could give them a zero I would. read more

I got blood work done, i was thinking that they took walk in, but when you sign in on the tablet, you still have to make an appointment. i came in at 8:30am, appt was a 10:30am which i came back, i didn't wait gone maybe 5 mins. the staff is friendly, the waiting area is clean!! Thank you. read more

Had an appointment for my newborn baby and the wait was over 1.5hours. What's the point of making an appointment then? Definitely didn't enjoy having to have my new born baby around strangers for over an hour even though we had an appointment. read more

We had no appointment today while dropping in for blood work and the wait was very short! The waiting area was pleasant, clean and the check in process was extremely easy! Kadana was my daughter's phlebotomist and she was OUTSTANDING!! My young daughter felt no pain and Kadana could not have been nicer and just a sweetheart from start to finish!!! This location was awesome and Kadana made it a 10+ Star experience! Thank you Quest Diagnostics for hiring such an awesome employee (KADANA) who deserves praise from management for outstanding customer satisfaction!!! 10+ Stars!!!!! read more

Wonderful employees really need an appointment but the very nice lady worked me in and did a fantastic job getting my blood. First try no fishing! They also have a 24 hour lab i was told!!!! read more

Wouldn't give a star if I didn't have to! The blonde today took my sons blood and didn't use the blue rubber band like they usually do so it took so much longer. My son is an ex micro preemie and 4 years old. . My son was tortured for 3 vials of blood that they only got 2 1/2. She then had a helper come in to try to help and I couldn't understand her stupid accent. I had finally had enough and walked out. Done with this place. Never again. read more

I honestly love this place , I took my 2 year old to get blood work done and the nurses were very nice and gentle with him they did an incredible job ! read more

I really like the staff and location, but I still have not received my lab results from my 9/10/21 appt.

Rude staff. By the time my husband and son were able to check in it had been 12 minutes past their appointment time. But like they were there WAITING to be checked in. The slow and rude service by the mediocre staff caused this delay yet still, they cancelled the appointment despite them being IN the building waiting to check in. This caused a reschedule, additional day off work and additional stress. There phone number doesn't work, you can't speak to a real person. I hope that nobody is waiting more than 12 minutes to be seen because the staff causes delay and then cancels. So rude. If there front staff is any way actually a licensed medical professional they should be reported to their respective boards. Literally go anywhere else and don't give your hard earned money or valuable, precious time to the undeserving corpses that are employed here read more

Love this location, I even hesitate to yelp it, it's my lil secret. If you make an appointment you won't ever wait more than five minutes. They are super fast efficient I'm usually in and out within 10 15 minutes, very conveniently located on boulder and lake mead , you pay at time of service now which I think is better than waiting for a bill for only 10 bucks it's never a good time getting a needle but here at least it's over fast read more

I had a wonderful experience with this location today. I took my chance as a walk-in since the nearest appointment was too far away. So thankful I went in today! I checked in at 7:23 on the kiosk and was called back after only waiting 10 minutes. Got everything done and was on my way at 7:44. The quickest I've ever experienced at a quest diagnostics location. Also really appreciated the precautions they are taking during these Covid times. The waiting room is setup for social distancing and they allow 8 people in there at a time. Great location for quick service! read more

First time here and hopefully the last ! My paperwork stated "quest diagnostics" and I was turned away. They told me I had to go to "Labcorp" down the street. But my paperwork from the dr states I come here. Guess they don't expect Blue Shield insurance lol ridiculous read more

Quest Diagnostics - Waiting Room - Laboratory Testing Near Me - Henderson, Nevada

This has to be the most poorly run business I have ever used. Went in for a blood test at 740AM today. Since I just got up at 630AM I could not provide a urine sample. Took the little plastic cup home to bring back later. Went back at 12 noon and the place was full of people. A lady came out after I had waited 20 minutes to drop off the urine sample and she asked about my appointment time. I told her "just dropping off a urine sample". She told me I needed an appointment just to drop off the sample and that I was on "standby". A man next to me said he was also on "standby" and he had already waited for an hour. Since I had already waited 20 minutes I was not going to wait another hour just to drop off a urine sample. I left Quest and threw the sample into a trash container on the sidewalk. No way am I going through this BS just to drop off a sample so looks like I will find another lab to do my bloodwork. I suggest others do the same. read more

They must be paid on a per piece (for each draw) because this place works to get you in and out quick. Maybe that's good and maybe not but its definitely the fast food equivalent..... it's all about the speed. read more

Getting your blood taken is never fun, but this Quest makes it a little easier. The staff is always friendly and very efficient. I've waited a long time at other locations and this one by far is the quickest. My veins like to hide and I've had other people just jab me and hope for the best. The wonderful staff especially Stewart took his time and even brought another phlebotomist to help find my stubborn vein! Both times that I have gone to this location I leave pain free and bruise free too! If you have to get your blood drawn and live in Henderson make sure you check out this location. read more

My best piece of advice for you is this: MAKE AN APPOINTMENT! Seriously, you will wish you did if you show up without one. You can make them online and it really makes this a hassle free experience. This place is extremely busy first thing in the morning (they open at 7am). The waiting room is full to the brim and it's a bit uncomfortable. If you don't have an appointment, you will become frustrated with all of the people being called before you while you sit and wait. And wait. And wait. I went in this morning for some labwork and luckily had an appointment that I made earlier this week. The place was surprisingly empty (it was just around 10am). I signed in and was immediately called back. I was actually in an out of there before my actual appointment time. Easy, breezy! The staff is friendly and I've never really ever had a problem with them not finding my veins or anything. The only thing that really bothers me is that they aren't consistently taking co-pays when you visit. So sometimes you get billed (which I tend to not pay attention to), and sometimes you pay before getting called back. I wish they would just stick with one or the other. Generally, it's a good facility and is close to my house, so I will be back because of the convenience. read more

Do not bring your child here! They will bring another person in to hold your kid down without even trying to make them comforting / using "squiggles" the penguin that vibrates and makes it less painful for them. Also, They promised my 2 year old a sticker and didn't give her one after seeing how upset she was. Maybe it was Kirk the Phlebotomist that was the issue but regardless I am not happy with our experience. read more

Went to get my Lab done the lady was rude. Saying that " I'm not a good listener". Very disappointed how they treat me.

If I could give -10 stars for this rating I would. The girl in the front office is rude and unprofessional.! Bitch go get an education!!! Still waiting after 1 hour to get blood work done! read more

When I arrived the waiting room was full, however I was in and out within 30 minutes. Mariel was my phlebotomists and was just amazing. She was very sweet and I honestly didn't feel a thing. I will request her for any of my future bloodwork. It is obvious that she cares about her clients, this isn't just a job for her. She takes that extra time and effort to make sure you are comfortable and as quickly as you sat down in her chair, you are back outside in the heat. ;) Thank you Mariel!!!! read more

The lady at the front is very rude and very short when trying to get information from her. The wait time is horrible I've been here for hours for a drug screening. The man with the bun was very nice but the lady with the purple braids does not seem as if she wants to be here. Customer service is key! read more

Phone tech made an error on my order so i had to call my doctor for them to order tests again while i waited. Phlebotomist was a pro and a great customer service agent so she made up for the trouble. read more

Quest Diagnostics - Photo tells all. - Laboratory Testing Near Me - Henderson, Nevada

I've always made an appointment online just so I can make this as seamless as possible. But this location is a joke! (Lake Mead/Boulder hwy)Both times even with an appointment the wait was an hour! Which is unacceptable! I couldn't wait an hour! Why let us book appointments if you are not going to honor them. read more

Reilyn and Jeannisha were great. I recently needed labs drawn and the doctor forgot a couple tests so I had to be a second time within 1 week. These two girls were great with both blood draws, pleasant and upbeat. My wait was minimal and I appreciate their positive attitudes. Keep up the great work ladies! read more

I have never in my life ever waited so long in a clinic before. Came here to get pre employment drug test done. Came in as a walk in because i thought like most other clinics that only collect specimen would take a short wait, i got here at 12 and after asking a few times how much longer, at 3pm I've had enough and had to leave. Even than i asked how much longer and she said i have 2 people ahead of me.. and also people who made appointments were showing up so they got priority over those people who were walking in. They were taking about 1 patient every half an hour. Even though i already lost 3 hours of my day i couldn't wait anymore and i left furious. The crappy part is i still have to go back to one their clinics and still do a drug test. This time i made an appointment at a different location, we'll see how that goes. ‍ read more

This place was awesome!! I'm glad I didn't just read the bad reviews and not go to this location. Whatever problems were going on before are fixed checking in was a breeze. There was no wait really me and my daughter had our blood work done in no time. The staff was extremely nice all of them. So please give this place a chance. read more

I honestly cannot remember a time when I had worst customer service. I came in as a walk in bc I needed labs done that day. I got in at 830 and at 1230 asked how much longer I had to wait and they acted like I set the building on fire. Seriously yelled at me and said everyone is waiting and it's always this long. If the waits are always this long then something at the company level needs to be done. As I was walking back to my chair I heard the two employees say to each other "is she stupid or blind?" If it wasn't important that I stay I would've left. Something needs to be done about the wait time and their horrible crude staff. read more

The wait was a little extreme, but not because they weren't busy. Loved the atmosphere and friendships of the employees. Marie was amazing and took care of what I needed while talking about the 4th of July. read more

Quest Diagnostics - Cool that they have a "hydration station". Love the signs on the wall that tells parents to keep their children close. - Laboratory Testing Near Me - Henderson, Nevada

This place has to have the worst efficiency in the world. People being called back have been waiting 3 hours. So far on average, they call back 6 people per hour...per hour. Yet the person called back is out the door in less than 5 minutes. There are always workers hanging out boy receptionists, not working. Absolutely ridiculous!!!!!!! read more

I've actually been to this location twice in the past month and each time was the same. I know it's in and out thing but geeze you think the employees would be a little friendly. I was in and out both times which was great. However both techs I had were just unfriendly and cold. They totally acted like they didn't want to be there anymore than I did. Not someone you want to be taking your blood when you're already scared. read more

My lovely present from Christina! I am 55 and never have received a hematoma from a simple blood test! Christina knew what she was doing!!

Was here on a Monday morning, wait time is about two hours for a new employee drug test. The people working here seemed so unfriendly, an unhappy to be here. Quest has a monopoly on lab draws, there is no incentive for them to provide a more efficient way of care. So frustrating receiving such poor care! read more

Worst draw station in Vegas. I cannot describe the incompetence demonstrated at this location. Just found out my lab results are lost. Second time in 6 months. I chose this Quest for it's location. Now I realize going anywhere is better than this Shithole. AVOID!!! read more

I wish I could give this place 0 stars. The staff was SO rude and unprofessional. When I went to get my test, I tried to ask questions and make conversation with the nurse because I was nervous. She only gave me one word answers and seemed super irritated when I asked her about the procedure. When it came time for the test, she barked orders at me like I was in a prison. I only went to this Quest because it was closer to my house but I will NOT make this mistake again. I would rather drive 20mins out of my way and be seen by staff who know how to function socially than come across these people ever again. read more

Been to 3 different places to get diagnostics done and this one is the worst and least efficient. They call back one person or so every 20 to 30 minutes. Unreal never again read more

The glucos testing sucks but I have to say the lady's here made the experience so much better! I didn't catch the lady at the fronts name, she is the blonde and super sweet! Nadine who took my blood was amazing as well, it didn't hurt at all and she was very sweet with the conversation. It's very rare to have such a good experience having blood drawn so thank you! read more

Making an appointment with this location is highly recommended! With Appointments being over a week away I ended up walking in. I waited a little over an hour to get my blood work done. Seemed people with appointments got in right at their appointment time. My fault for not having an appointment and having to wait. The staff was friendly and told me ahead of time the wait was about an hour. I had my lab results posted the next day on the app from my primary Drs office. read more

Beware of this location. I would minus 5 stars. I was here before it a bad experience and this time I took my87 year old mother to this location. I tried to talk her out of this place that it's the #1 worst lab in southern Nevada. she had an appointment because they stated over and over we do not take walk ins this would interfere with scheduled apts. we came 10 minutes early signed in and sat down with the angry crowd waiting. Within a few minutes people coming in were asking if they took walk ins. Well the first one the lady behind the counter talked to that person with a very low voice and said sign in and have a seat. within 10 minutes she was called up and went back for here lab work. this went on multiple times during the 2 hour and 18 minute wait for my mothers scheduled time. We and others asked we were told you do not take walk ins and they stated once again they don't. Some of these people they took as walk ins and the others told we do not take walk ins. I just don't understand this practice at this location. the people there are rude to some and really nice to others. Do all the workers here have bipolar disorders or what. I have to get lab work regularly 4 to 6 months the location at horizon ridge is the best people friendly and very organized and quick I am always out in 20 min or less mostly 10 minutes. don't bother with this location and if you do have a problem like this please give feedback to both internet feedback sites and also to quest diagnostic proper channels that you can find on their website and maybe something can be done so every person that chooses this location can be treated fairly and with the human dignity they deserve! read more

I love the fact that I can get in by 7:00 a.m., but more important I love Nickey. He is always so pleasant and always gets the blood the first time. He is always early to work so I know if I get there early I will get him. Makes me feel very comfortable and relaxed. read more

I made an online appt for lab tests and pleasantly surprised when I was called in for testing shortly after signing in. Staff at front desk very friendly and helpful. Jannessa was the young lady that did the blood work, she was very pleasant and actually the best "withdrawl" I have ever had..totally painless and very efficient at her job! Will ask for her everytime I go! Office very clean and well maintained. read more