Rude staff and it takes at least an hour to get called up. They insist making appointments ahead of time but elderly folks find it difficult to use the automated appointment scheduling system. I suggest not coming to this location unless you like getting blood drawn from someone with an attitude. They also need to consider the way the talk to senior citizens. read more

Quest Diagnostics - Lobby - Laboratory Testing Near Me - Henderson, Nevada

I wish there is 0 option , the worst place ever , 3 hours waiting for drug screening ?? Really !! And rude on top of it ! You guys sucks.

Monopolized health care sucks. Not only does the website barely function to make appointments, it's the only option, and then you're lucky if your appointment registers in the system. I waited a week to get my bloodwork done because that was the soonest I could get a morning appointment, in order to work with the fasting requirement. When I came in, 20 minutes early for my appointment, fasting, they claimed to have no record of my appointment. So, here I sit, for over an hour now, as a "walk-in." God only knows when they'll actually get around to me. Mind you, I've watched two other people come in over the past hour and be told the same thing. Oh, we have no record of your appointment. As if we're all just making up the fact that we've waited a week for this time slot. The impotent rage is profound, considering that I have nowhere else to go for my labwork. Quest sucks. read more

This is my "go to" location. I try to get there early since I'm usually fasting. Everyone has been efficient & professional. I've never been there more than an hour. Today I was in & out in 35 min. Today, Catherine drew my labs. She's always professional & courteous as are the other phlebotomists I've had. Sorry I don't know their names. 100 N GV Pkway location has no Yelp site. The following review is about them: Yesterday, I tried this location. Arrived 0945 ... Big mistake!! I was fasting. 100 N GV Pkwy is inside an urgent care which isn't a problem until you realize that their ONE employee is doing intake & phlebotomy. I left after waiting 30 min. There were several others ahead of me who stated they'd been there over an hour at that point. You've been warned. read more

Went here this morning. The front desk lady was so loud and rude and the place just opened. I could maybe understand her demeanor after a long day but she was so disrespectful to so many people. There was no need to talk down to anyone. I have never met anyone who hated their job and life in general as much as her. Stay clear of this place. read more

Completely understaffed, 2+ hours long wait and only one intake person and a person only gets called back for labs every 20 minutes or so

Staff is very hurried and has trouble handling anything out of their ordinary way. Husband had an appointment for a wellness screening and on our way there I figured I would make mine too but it would just be on a walk-in basis since no appts were available. Husband had a great experience, in and out in 15 minutes. The receptionist however seriously lost her shit when they called my name to check in and verify my insurance. She said she didn't have my paperwork for my screening and couldn't comprehend why they had my husbands and not mine and he needs to call his employer for them to send it in since he's the employee. I tried to explain we were both employed by the same company and that he had an appt and I was a walk in so that's why she didn't have my paperwork by I couldn't get a word in edgewise because she was seriously losing her shit. I've never seen anything quite like it actually. And then she starts asking her coworkers why she doesn't have my paperwork and I try to explain but what do I know, right? So she finally calms down enough to comprehend the situation and I tell her I have the email on my phone of the paperwork but she says they don't have email or the internet or basically anything that a medical office would probably have in this day and age but oh well. She then just dismissively says that it would be an hour wait anyway. I actually have an appt for the screening next week at a thankfully different location but my situation wasn't even serious and she became instantly hysterical. Can't imagine how someone who is actually sick would feel of anything went wrong there. read more

They are so rude here and when I got blood taken out they left me bruised for 2 weeks!!! Wtf stupid lady didn't know how to fucken find my vain of something! read more

Don't go here unless you have an appointment! They can make you wait 2-3 hours before taking you. The sign says "walk-ins". They should have it as "By Appointment only". The counter staff -"yes" you to death and swear they love their jobs. 6am arrival/8:30 departure. 2-1/2 hour wait time for a walk-in! Awful.....1 vampire @6am with 15 people waiting. A second and third vampire venture in ah hour or so thereafter. They are not the problem. Most are kind and just doing their jobs. Make an appointment ASAP unless of course it's urgent. It's getting worse and worse! Maybe LAB CORP is better!?!? read more

Erica the Phlebotomist was amazingly efficient and gentle! Don't like giving blood and she made the procedure very comfortable and quick! Checkin was easy even though I didn't have an appointment... read more

The lady that was working the front desk today between 11-12 is the RUDEST person I have ever met!!! She's talking to these elderly people like their stupid and she has no respect for anyone. Cutting people off when they speak. If you hate your job that much find another one or stay home! read more

The front desk lady was extremely rude to all customers including myself. I arrived at 6am to have my 3 year olds blood drawn. I asked her how to check in and she rudely told me the ipad is right in front of me. As much as I appreciated her sarcasm, rudeness and overall abrasiveness, I apologized to her for my inconveniencing her. The story gets better. 3 whole hours later, a phlebotomist comes out to the waiting room, at which point my son is now scared and keeps asking when we can go home. She whispers to me that she apologizes but they cannot help my son today because they don't have Butterfly needles. He is a very small 3 year old. If this was a concern, you would think it would have been addressed at check in or any time before those 3 hours but it wasn't. She was nice about it however and tells me a location , about 15-20 miles away, that I could go to which may not be very busy. I remained calm and thanked her for her assistance. She was nice enough to come tell me, although it was hours into our stay. I then took the opportunity to voice my concerns about the rude lady at the front desk, which the phlebotomist responds, "she has absolutely no filter and should not be working directly with patients." That told me a lot about the rude woman at the front desk. Showed me that she wasn't just having a bad day. She was just a nasty human being. Treating a 3 year old and his father like we were absolute garbage. Customers in the vicinity overheard this entire conversation and about 5 people started also voicing their concerns regarding the lack of professionalism by the front desk lady and how unfortunate of a situation my child was placed in. Never the less I went to the other location and they were much nicer. I did have to wait a little while longer but the testing was done so that's all I really care about. I suggest NOT going to this location. Very unprofessional and rude front desk lady who should NOT be the face of the business. She should be fired immediately. The waits are very long as well. Go somewhere else where you're treated like a patient. Your health should be a top priority! read more

I would normally give a review after my first visit, but because I came back for a second time , I wanted to give feedback on my experience yesterday ! I'd been going through some illness over the last few weeks and an appointment a month out just wasn't going to cut it for my blood work to get done . I came to Quest Wednesday and was (not) greeted or acknowledged by a blonde lady with glasses who sits at the reception area . Once I signed in , she says "you'll be waiting over 2hrs once I can get to you and process your insurance" . As mentioned , I just wanted to get this done , so I was okay with the wait . I told her I needed to step outside for air (since it was very packed inside) , she told me if I stepped out , they wouldn't service me . I could understand if I was going to sit in the car or telling her I'd be right back , but I never left nor did I intend to . Her attitude was disgusting and I don't know HOW someone like this can work as the face of a company with her demeanor . She's loud , arrogant and doesn't want to work there , so I'm not sure why she still has a job. Fast forward to yesterday , I returned because my symptoms worsened and my dr needs my blood work . I was greeted by a nice young lady who was patient and kind . Apparently the blonde called off work . She provided me with a wait time and kept me updated since I needed to step out for air . I waited about 40mins and was called back by Ms. Regina . Ms . Regina was a breath of fresh air . I love her . She made this process so easy and her phlebotomy skills exceeded my expectations . She was warm and friendly . Complete opposite of my experience the day before . Thank you ladies for taking care of me . I appreciate the experience on Thursday ! read more

Quest Diagnostics on Green Valley= Trash Don't come here unless you wanna have bad customer service and wait 2 hours for blood work read more

It is what it is. Clean - enough, polite- enough, the wait - acceptable. The 5 stars is because the few times I've had to go in the last year they got me first stick & no bruise later! That's impressive these days! read more

Don't go here. People are rude and unprofessional. If the wait is an hour every morning why can't they have a few more people for a few hours every morning. Very very unhelpful. Get lab done someplace else, not at Quest. read more

Let me just say lost my test last year !!!! Went last week for a very important test for my son, told them it was a special test !!!! Did the whole test wrong!!! We had to go get it redone today!! At the burnham location!! They seem to know a lot more I will never go here again! Worth the trip to 4230 Burnham ave. Also had anapomint and still waited over one hour!! NEVER Again and the staff was rude !!! Horrible!!! read more

There's is a blonde phlebotomists- room 5. Terrible customer service & horrible attitude. I'll make sure to drive further to go to another quest because she's that unpleasant. read more

What's to be said about this disappointing establishment, other than AVOID AT ALL COSTS. On top of waiting for 3 hours in the waiting room for a pre employment drug test, the front desk receptionist was very rude. Her name was Rachael. Very unpleasant woman. I came up to check how many people were ahead of me and she was on her cell phone, and proceeded to tell me to "hold on" until she finished her text or whatever she was doing. I've read negative reviews on this place that date back for months. But yet, this company doesn't do anything to fix the issues people are complaining about. Truly a shame. read more

The key is to book an appointment. I did mine online and was in and out within 30 minutes. There is a screen where you can see your name and your number as soon as you check in. A lot of people there waiting were walk-ins. read more

Unless you have an appointment, expect to wait between 30 minutes to 2 hours (depending on business levels). Make sure you have all the necessary documents and ID or else you will be turned away or end up waiting longer. For the most part the people that work here are pretty nice and cordial. Sometimes, they can be rude and condescending. I understand their frustration when dealing with irate, obnoxious and moody patients that always think they should be first in line. Getting your blood taken is never fun, make sure you bring a book or something to keep you occupied while you wait. Always be prepared for an unpleasant experience. read more

This place sucks. Rude. Long wait. Called me in 2 times and then told me that that person didn't do a simple drug screen each time and sent me back to the waiting room. Worse than the dmv... read more

Do not go here...two hours waiting for a simple urine test. Only one doctor working on a Monday with a packed lobby. Clearly quest has gone downhill since on the east coast they were much better. It's funny that right after I post this they call my name. I walk in and it's a different last name. All I get is "wrong person" walks me out. No apology very cold. HOW DO YOU HAVE PEOPLE LIKE THIS WORKING HERE!!! It gets better...they gave my test to the wrong person. Better hope my test comes in Clean or they will be sued. They also gave my ID away read more

Wait time was long, but not unexpected. A little less than an hour from start to finish. The phlebotomist was pleasant, but everyone else cranky and short. The bathroom was dingy, but everything else looked clean enough. read more

Three hours for blood work. This is a miss managed mess. NEVER AGAIN QUEST I'll get my work done at LABCORP

Reception is very rude. Black gentleman walks in and she immediately says sign in and your here to get a drug test correct? The gentleman was from the AC place to fix their air conditioners!!! She sterotyped immediately! Her name was Stacy! read more

Super, super busy! Good luck getting an appointment that works with your schedule and if you go as a walk- in, prepare to wait HOURS

Believe all the bad reviews. I rushed out of work early and there was construction so I was over 5 minutes late and they changed me to a "walk-in" and I had to wait over an hour on a full bladder, because I was told if they call me and I couldn't go to the bathroom for the test, I only had 25 minutes to make it to the other location, which was further away .... Very hospitable.... read more

This is the worst place to wait. You can't find an appointment time on the website for weeks so you have to walk in. I got here at 6:40 and am still sitting here at 8:00 am. I was 10th on the list but for some reason they can't draw 10 people in 70 minutes even though they said 4 people were working. All the employees are miserable and rude. It seems as they don't like their jobs or have a concern for the patients waiting. read more

This place need to work on their customer service. This blonde lady was rude and condescending when I asked her when I'd get my results back. She said three days. I asked Friday not knowing if today counted as it was right when they open. Se replied "three days" very short in her tone. "Saturday". Her attitude was off putting and she didn't speak to me except for instruction. Not a nice experience.. read more

Sat here for 45 minutes only to be told it would be another 45 minutes just to check in! I got information to make an appointment afer some attitude and same back later with an appointment, only to find out they now want a physical insurance card. Please not this is not posted anywhere on any piece of paperwork or phone system or.on the website. She said I could pay cash though for $500 worth of tests. Nice lady. Went to Lab Corp with no appointment and was in and out in 15 minutes. read more

Signed in, waited for an hour and a half before they called me to the front desk to speak with someone, only to find out that they no longer accept my insurance. The wait could have been avoided if their sign-in process wasn't so screwed up and they weren't so understaffed. Customer service was generally slow, and somewhat rude. The wait times of other people ranged from 1-2.5 hours. I don't understand how they stay in business. Avoid if at all possible. If you must go, make sure you make an appointment and print out proof of the appointment. read more

Nice office and no wait since I scheduled an appointment.. Ashley went out of her way to help me by calling another location for me. Jennifer was really awesome!Thank you all so much! read more

Got there at 7:00. Still here at 9:31. Bottom line- MAKE AN APPOINTMENT if you don't want to wait an eternity!!

The older blonde with glasses is always so rude when I come in. You can literally see how miserable she is working here. Never greets anyone and sighs when working. Who does that? read more

While I had to wait quite awhile since I walked in, the woman who took my blood was great. I usually pass out and she was supportive and so nice. Thanks Tomeka!! I would recommend making an appointment. read more

I was there for a drug test... Waiting was about an hour. I've been to other places and it was In and Out. And since this place was closer, I had no choice. read more

They staff is rude and unprofessional... Sit in there for hours for no reason to take drug test... I have been to quest all over USA and they have one person to do drug test and others to do what the hell else they do... Will never come to this location again... Tip for Quest get employees with people skills read more

So, I had came in at around 830am. Had to get my urine drug tested for my job before my appointment over there. They told me that they couldn't do a urine test until 10am. I said I couldn't wait that long. My appointment for my job is at 930am. So they went ahead and put me in. 5 minutes later they call me in. Pretty quick. That's awesome. Anyhow, this freaking black lady that does the urine test has a freaking attitude. She acts like she works at a government office. After I had urinated and gave her that in a tube, mind you my toilet seat cover is still on the toilet. She tells me to wash my hands. So I tried to close the door for privacy. Embarrassed that there are customers standing by where the bathroom is at and looking in the bathroom where I haven't flushed my ish down. This lady gonna say why you closing the door on me for. I said I need some privacy on flushing my ish down without anyone looking. She ups and leaves until I'm done. It was just rude for her to act like that. It's going to be my first & last time coming here. I hate their service. I don't know why they still continue to keep people like them working at this place. Go somewhere else where you can throw your attitude at. This isn't prison, welfare, or the child support office to treat people like this. I recommend to NOT COME HERE AT ALL. Go somewhere else with better attitude. read more

It amazes me every time I'm here how rude the front staff is to people. They clearly don't enjoy their job. I'm sure it's stressful and they get asked the same questions every day, but maybe it's time to find another place to work that you don't have to work with the public. read more