I would give this company - 5 stars if I could. I don't know where they find the idiots to work in…read moretheir billing/insurance claims department. I have talked to them on the phone at least five times and given them the information for my secondary insurance every time and they still screwed it up. Every person I talked to I stressed that they had to get the benefits ID number exactly as I told them or it would not go through. It supposedly had been sent to my insurance 5 times with no response. I tried to explain to them that if they don't have that number on there exactly my secondary insurance won't know who to apply it to and it just goes in the garbage basically. Well now we're past the year time frame that is allowed for my secondary insurance to pay for it so now I have to pay for the remaining balance. I would also like to mention I had the same problem with them a few years ago and I ended up having to pay that one as well. When I need blood work done again, if possible I will drive to Texas or Arkansas to get it done so that it is not done through DLO.

I would not give a star but I don't see that choice. I went for a blood test and told them I have…read moretiny veins. He told me he will not use a pediatric needle as it takes too long! So he went in a vein and did not get blood but rather than going to another vein he punched the needle in causing me great pain! I screamed and he said sorry! It's been two weeks and still I have pain. I reported it but a week went by and no answer! Beware the guy still works there stabbing people!

I had blood work done for my Dr visit coming up and got in fast and the employees were friendly &…read morequick. No pain for me. Thank you.

This place is slow and the staff are rude! go somewhere else…read moreif you value your time. Even with an appointment plan to wait at least a half hour.

I'm reviewing DLO located in Integris Cancer Center at 5915 W Memorial road. It is hard to take…read moreblood from my veins, and this DLO is one of the very view places they can do it. All employees there are highly qualified, kind, compassionate, and helpful.

I am reviewing DLO location at Integris Edmond. I wish I could say this is the only bad experience…read moreI have encountered with this company but it isn't. The 1 star rating is given only because wait time was less than 30 minutes. My husband went back for routine bloodwork ordered by his cardiologist. He was in the back for 30 minutes and came out with both arms and a hand bandaged! This is an 86 yr old, 100% disabled veteran. Needless to say he was very upset but nowhere near my level of concern! If you claim to be a working blood drawing lab; Why is there no one that knows how to draw blood on the premises? He was shuffled from person to person, jab after jab! I have taken him for the past 40 years for blood draws and have never experienced such inadequate professionalism!! What happened to "Do NO Harm"?

We waited over an hour. Someone took my husband's name off the check in list but never called him…read moreback. After they took 3 or 4 people back that came in AFTER we arrived, my husband asked the lab tech to check why he wasn't called back yet. She said she'd check. Two more people were taken back before they finally called back. No explanation or apology for why he was missed. Customer service is terrible!

I rarely leave reviews, but after this experience, I feel obligated to warn others…read more I scheduled back-to-back appointments for my husband and myself at this lab. Despite having an earlier appointment, I watched as my husband--and three other patients--were taken back before me. One of those patients even gave my name at check-in, and shockingly, the lab tech didn't verify her identity or check the lab order before calling her back. When I asked what was happening, the tech admitted the mistake but didn't apologize or attempt to fix it promptly. I waited an hour and a half before even being addressed, only to be incorrectly told that the lab didn't carry a test my doctor had specifically ordered. I called my provider myself--turns out the lab DID have the test all along. The lack of communication and accountability was staggering. As if that wasn't enough, while waiting to be seen again, I was verbally attacked and threatened by another patient in the waiting area. This outburst was loud, aggressive, and intimidating enough that my husband had to return from his car to de-escalate the situation. The staff? They said nothing. Did nothing. Not a word--not to the woman who was screaming at me, and certainly not to us. This experience was unprofessional, negligent, and frankly, unsafe. I will never return to this location. I'd rather drive hours out of my way than be subjected to this kind of chaos and disrespect again. Do better.

This is located in the building in crystal park on the second floor suite 250. There are signs to…read moredirect you and shouldn't be too difficult to find. The staff here are friendly and the establishment is clean which should be the case for a lab in my opinion. Most doctors send your blood work here and if you have a doctors outside lab work this is the place to go.

Go anywhere but here, their customer service is horrible. After getting a message from my husbands…read moredoctor that some of the lab work he ordered had not been done, I tried calling to fix the problem. I was told they needed to talk to my husband first but he wasn't home. I offered to send them my Power of Attorney so they could work with me but they then proceeded to transfer me back and forth to the same offices over and over. Long holds, I got cut off twice and had to call back. No one wanted to help me. I had to take time off work to call back later and my husband gave them permission to talk to me. I still got very few answers because the doctor only told me the liver panel bloodwork, and they needed to know the exact medical terms for the name of each test. There are plenty other lab corps in the area, save yourself the headache.

We were in and out of the ER in less than an hour for a broken collar bone. Staff were kind and…read moresuper helpful. Very thankful for all of them

I had a total hip replacement 11/24/25 excellent Doctor and mostly excellent care. In 2016 and 2017…read moreI had total knee replacements again mostly excellent care. But this facility and its operating procedure has drastically declined.I had to go to the ER the day before Surgery for a blood draw between 8-10 am arrived ,doors locked dirty entry ,finally got a response and the blood draw area was very unkept and dirty .When I enquired about the condition ,the tech was in agreement and said their cleaning guy did not show up.My remark to staff was ,no backup plan? After new hip surgery my first encounter with the bathroom was horrific and painful,no handicap toilet and once I got seated my care giver had a call to attend to and left me for 15 minutes my granddaughter helped me back to my bed. I was assured medications would be available and encouraged not to run out and reorder when I was getting low.That was a Joke ! Fri 11/28 facing the weekend I called to refill the meds at 1:30 in the afternoon they were closed.Monday morning I received a callback and was told it was ok I actually could not get a refill till Monday anyway.I am 80 years old and this is not the way this facility was in the past nor is it acceptable now.

Took me over 2 hours to be seen. Super slow and the workers weren't the most helpful.read more

Staff exclaimed loudly 'you have to have ALL these tests?!' when I handed over my paperwork from…read morethe doctor. Then made comments about they hope I have insurance. They struggled to find the specific tests I needed in their system and told me I would just have to come back later because it was going to take too long to enter and they had already locked the door for lunch. Staff had to come out and unlock the door to let me out. How about no. I went to DLO the next day instead. Looking forward to my follow up appointment with my doc to tell them to NOT recommend this place to their patients.

I owe my life to Integris Baptist Hospital and their incredible ECMO team. They saved me not once,…read morebut twice--first in 2016 when I was given no chance of survival, and again this February when I had only a 5% chance. Their skill, dedication, and care are truly life-changing. Through it all, my wife--my best friend, a fighter, and one of the reasons I married her--was my rock. Her love, support, and protective nature kept me going through these terrifying times. I am forever grateful to the hospital and the amazing team who gave me a second chance at life--twice.

Have had many problems at the neurology department with surgery and with care and with after from…read moremultiple doctors there they can't keep no one the one that did my operation they fired or hurt us tulis is what the office manager told me I've had many people contact me on my reviews expressing the same problem